I have never been treated so badly as a customer at a locally owned establishment…read more
I ordered a Double Cheeseburger "Carolina Style" with Onion Rings and a sweet tea.
The person taking the order asks "what size?" I repeated my order, the dbl cheeseburger Carolina style. She asks, "what toppings?" I say, Chili, slaw, mustard and onions. She says back something but I couldn't understand what she was saying but I heard her say "pineapple". So I repeated the toppings again. She wraps uo the order and I get my food and head home.
When I open the cheeseburger, it's just a soggy mess and I see pineapple chunks. I don't understand how pineapple got into the equation but pineapple is what she was determined to give me.
I drive back to the restaurant and at the window, the same girl (tattoos all over with pimple patches on her face) who gave me the order greeted me. I said, my order was prepared incorrectly with pineapple on the burger but that's not what I ordered. She says, "You said pineapple". I said, "No, I ordered "Carolina Style and repeated the toppings three times." She grabs the bag and says "you don't need to have an attitude". I said, "I don't have an attitude, I would just like it remade". She says, "that's not a problem, we were gonna remake it for you but you dont have to have an attitude!"
The window closes and as I sat there waiting, I call the restaurant and ask to speak to the manager. The woman they put on the phone asks how can she help. I tell her I'm in the drive thru returning an order where pineapple was put on the burger and she interrupts me stating she was the one who took my order and that I had said pineapple and that she is remaking the order herself and it will be a few minutes. I tried to let her know about the conversation with the girl at the window and how she told me I have an attitude. The manager repeats herself again stating the order is being remade and it will be out soon. I thanked her and just waited on the food. A different girl hands me the bag. I check it and they still didn't get it right, leaving off the mustard but at this point I'm not going to say anything in fear of how I'd be treated. So I went home and the more I thought about it, thought these unprofessional types probably spit in my food so I just threw the burger away. The onion rings were dripping in grease and the batter was falling off and they were just soggy fried onions soaked in grease.
I will never spend another penny here and after reading other reviews, it sounds like a common issue.
My advice: Maybe you need to get a new intercom/speaker/microphone system so people can hear orders correctly and spend some time training your staff on professionalism, customer service and quality.