Sadly, I cannot say I had a great experience with Inherit Clothing Company. As much as I wanted to, I ordered from them and 2 weeks later I still didn't have my order. I reached out to them only to find out they sent my order to the wrong customer and that they had just received it back that morning. I was not made aware of this mistake on their end and instead of offering me some kind of compensation for their mistake, I was just basically told "sorry but not sorry". I had to be the one to reached out instead of them letting me know what happened. And on top of that, they want me to pay for the return label, since I had no use for the items any longer since the event that I needed them for had already passed and I had to buy a replacement to use for the event instead. My experience was not very happy and sadly I cannot and would not recommend this company. They are trying so hard to imply their return policy but the mistake was not on my end, I understand if I had bought and received my items and want to return them because I didn't like them nor didn't fit me. But that's not even the case. I never got the items and no longer need them as I had to go out of my way and do last minute shopping. Customer service is very bad they lack empathy and communication. If they would have communicated the situation to me, it would've been fine, but no I had to be the one to contact them and find out what happened to my order. I really regret having to waste my time on this company.
Add on: no the company is NOT trying to make it right. They stand by their return policy when I am not returning the items. I don't want them. I don't need them. They still insisted on shipping the package after I refused them and want me to pay for return label that would be deducted from the refund when they're the one who made a mistake and sent my items to the wrong customer, in the first place. This is a very wicked and crooked company. read more
