I stopped by ingles in Covington to pick u a few items today at 2:30 pm. I unfortunately when through the wrong line to check out. It was at register #8. I greeted the lady and had no response from her at all. I didn't have my ingles card so I put in my phone number. She said it didn't work. I tried 2 more times with my number thinking I put it In incorrectly. Each time she said it didn't go through. I asked if she had a card that I can use because I have never had this problem. She said you can't use your number you have to use your card. She continued to check me out, by this time I accepted that I wouldn't get any discount. When she was done checking me out she yelled to the lady at the desk can you run a number for me? I thought she was maybe trying to check my number and then she did ask me for my number. I gave it to me and then she left her register to check my number. She came back with a number and told me you need to enter this. I said OK and I entered the number and I said i did it. I asked if it worked? she didn't answer me and I said oh yeah, it did work I see. I paid for my groceries and told her I hope she has a good day and I'm sorry that I inconvenienced her. She didn't tell me goodbye she didn't say thank you she didn't say no problem. I am not one to complain, but I've never ever been so upset for being treated so rudely when I am going to a store to purchase items from that store.
I went directly to the manager, Rico . Rico listened to my story and he told me that that is not how they treat their customers and I told him that is how the lady on register eight treats your customers. He did tell me that he would talk to her.
I prefer a Shopping in Ingles and have shopped at Ingles for 40 years . I have shopped at Publix in Kroger, but my main grocery store is a Ingles. If this kind of customer service continues, I will be going to other grocery stores.
Mean people suck! #8 read more