I visited the pharmacy yesterday and was extremely impressed with the variety of medical-related items and apparatus sold there, and at a competitive price, too. I was very pleased to find that they sell Theraputty, a typical physical and occupational therapy item. To my knowledge they are the only pharmacy in the area that sells items like this (there are more examples) and I was very impressed. I have filled prescriptions in the past at this location and they were cost-effectively and efficiently filled. The staff are very friendly and helpful. The pharmacy in the Ingalls Flossmoor Urgent Care/Office Building is principally open during office hours so if you are in the building in the evening it is probably not open. If you are in the building during their open hours, stop in and check it out. The 10-29-2012 Yelp entry is not directly involved with Ingalls Professional Pharmacy but with the hospital and client themselves. It is hoped that by this time it has been resolved. read more

Great pharmacy, very helpful staff and prices are lower for many drugs when paying out of pocket. They fill prescriptions in 15-20 minutes usually and there is comfortable seating with chairs and a couch right outside the pharmacy while you wait. Oh and a fireplace in the seating area just outside the door with a big circular sorta coffee table to place things or great for the kiddos if they happen to be with. Roomy comfortable seating is biggest selling point really and I wish more pharmacies would consider this. read more

I had a kidney stone that passed before the doctor saw me. The people were nice, the doctor was helpful but no one told me that I would be billed as if I had gone to an emergency room after they took a urine sample, provided a bit of advice but gave me no treatment. read more

I'm only giving two stars because of the horrific experience I have had with the administrative offices. I went in February 2012 and received decent (and minimal) medical care for my flu-like symptoms. I provided insurance information and did all of the normal things one does in normal medical offices. In retrospect, I don't know why I bothered because the receptionist/intake nurse/whatever obviously wasn't qualified to do her job. She apparently failed to take down my insurance information and phone number. I know this because I did not even receive a statement from the physician's group until June. That bills stated that no insurance had been provided. Fortunately, that group is separate from Ingalls and was able to rectify the mistake at once. I also thought that the doctor I saw was perfectly adequate. Unfortunately, I cannot say the same of Ingalls' administration. In August, I received an astronomical bill- more than $800- with no itemization. The invoice also stated that I had not submitted insurance information. I thought it would be as easily cleared up as it had been with the physician's group. Unfortunately, it is now the end of October, and I have yet to receive a corrected bill, despite numerous attempts on my part to get it. First they started calling me during work hours. Then I was finally able to get some kind of a v.p. (Carolyn Tuttle) to write me and admit to a mistake in categorizing my bill. She also said that they had tried to reach me by phone but I never responded (untrue) and that they had also sent previous bills (also untrue). She said they would send an itemization-- but that never happened. Then another person got involved (Kate McNally). She said they had lowered the bill as a "courtesy" and that they couldn't send an itemization because there isn't one. They charge per category. And still, I received no corrected bill. During this time, I contacted the Better Business Bureau to help resolve this since I was getting nowhere. I also received a statement from my insurance company (not a bill) stating that they had received and paid a revised claim to Ingalls. Still, I have no bill for my portion. They refuse to respond to me now because apparently, it upset them that I filed a complaint with the BBB. My question is, don't they want their money?? Why the runaround? Why the refusal to apologize and admit that the system is flawed? This is clearly the future of medical care unless we can get changes passed. Patients have no recourse and the hospitals and insurers can do whatever they please. Ingalls is just the latest example of such horrible bureaucracy. It's too bad, because I am sure there are many dedicated nurses and doctors working there. In the meantime, I have notified the media and plan to publicize my treatment at Ingalls and I suggest people seek their "family care" elsewhere. You will be charged as though you went to an emergency room and you may have to beg and plead for your bill!! Shame on Ingalls for these duplicitious business practices!! I will never go to any of their facilities again. read more

I had a major toothache but doctor wouldn't prescribe appropriate medicine to get me through the week until I see my dentist. Now I'm in pain and owe them money for nothing.... I know drs think they know best but I know my body and I will be taking off work tomorrow because of insufficient treatment from the urgent care doctor. read more