Staff is mostly pleasant however, my issue is with the company. I was supposed to pick up my blood pressure meds in the afternoon but before I could I used my debit card at a Family Dollar and an hour or two later my bank called to say my card had been compromised and therefore locked. I had no other way to get my meds and asked the pharmacist if I could get one or two tablets to tide me over until my new card arrived (I have known other pharmacies to do it). The pharmacist said we don't do that just because you don't have money. I found her response extremely rude. It may be the policy but her delivery was unprofessional, uncaring and unnecessary. I asked to see the store manager and although she repeated the policy with a smile she took said "I'm sorry but we can't give you medicine because you can't afford it". What the hell? I showed her the text from the bank to let her know that it wasn't that I couldn't afford it". I was in a situation and just thought I'd ask. Walgreens you need to train your people better as well as have a little compassion. A pill or two isn't going to bankrupt your business. read more

They move extremely to slow when filling your prescriptions and don't let it be a class2 or 3 control substance. Like I get the clearness of this but if you have talk to the Doctor what the hell is the problem!!!! I'm moving my prescriptions to another pharmacy and they have stolen some of my oxycodone pills before like I'm not going to count them out. This pharmacy is worsen then the ONE IN CALUMET CITY . read more

Walgreens - A hold lot of shit I didn't need. - Drugstores Near Me - Olympia Fields, Illinois

Please i repeat please get your pharmacy needs for another location or business this place is the absolute worst, they are rude and unprofessional. I placed my order online they sent a message stating it was an insurance error, but it wasn't and don't attempt to call they will continue to pick up and place you on hold. I literally had to drive to this location to get answers. Once i arrived there I wasn't the only unpleased customer there was a line of us. I truly recommend getting your pharmaceutical needs else where. read more

This pharmacy suckssssss they leave you on hold for hours yes hours at a time they don't update the app I hate it. read more

Walgreens - I'm still waiting for someone and it's been over an hour this is absolutely crazy - Drugstores Near Me - Olympia Fields, Illinois

I'm one to usually give credit to pharmacists due to their high levels of service. But I have been waiting from 5:40 (my appointment time) to 7:30! I'm not exaggerating these times. This is insane. And I do not want to blame these employees, they need help!!! PLEASE be kind to these people. They're stressed and stressed over this job. read more

Last month there was an issue where my prescription needed to be transferred. This location had to call the other pharmacy to have it transferred. This prescription was put in on Wednesday afternoon, I didn't receive this prescription till early Friday morning (between 12-2am) ... I stupidly gave them another chance, my prescription was put in on Thursday around 12pm, it is now Monday evening and I haven't received my prescription. I even had my doctor resend my prescription in twice since they claimed they didn't have it .. I've been waiting to check my prescription status for over an hour.. This will be my last time having my prescription sent here. read more

EVERYTIME I go to this Walgreens the pharmacy line is ridiculous. I tried to go through the drive thru and they had a sign that the computers are gone. I'm sorry but if the computers are down how are you guys filling prescriptions inside or out? You need the computers to process the prescriptions, make sure the insurance goes through or did they just put the sign there because they are short staffed as ALWAYS!! Horrible service, nasty employees!! VERY unprofessional and disappointing. I only go here when I ABSOLUTELY have to!! read more

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It's been almost 7 days since my doctor sent in my prescription and I still haven't heard anything. I called multiple times no one ever comes to the phone. They just keeps you on hold for hours , handling folks medicine is crucially important and this location need to be investigated asap. read more

The pharmacy is horrible from picking up prescriptions to calling the pharmacy department on the phone they keep you on hold even after the phone rings they push the button to keep you on hold. The pharmacy department is trash. Throw the whole pharmacy department away and get a replacement read more

Terrible pharmacy!!!!!! Nothing is ever ready on time. There is always a long line because everyone seems to have some problem with the pharmacy, amd trust me, there is always a problem. I will even get update when they are supposed to be ready and it NEVER happens. read more

THIS WALGREENS SUCKS! There is nothing good about walgreens. They would F-up a two car funeral. I could not get RXS filled or delivered from this store. This was after a Frankfort location was doing the same thing not able to get you RXS. Im done with getting rxs anywhere....F-walgreens! read more

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Our area is fortunate in having a 24-hour pharmacy at this location as medical needs do not always operate in a predictable time frame. They have served the community for many years. I needed a COVID test recently, made an appointment and found that the pharmacy was experiencing either a very large volume of business or a need for employees (this was in the morning hours on a weekday). As it turned out from the test results the test was botched and useless. Fortunately I went to the Chicago Heights CVS store and they got the job done. I am reluctant to criticize this store but in this case will have to mention the problem that cropped up here. read more

I've called this Walgreens several times and different times a day and can never get an answer. I actually went in to the store today and heard cashier tell someone in the back that I was calling and no one answered the phone. I continuously heard the phone ring the 30 mins I stood in line and wrote this review while no one answered. The automation line did not see my proscription which is why I wanted to speak with someone to FIND IT so I don't have to stand in their long ah line. I get to the checkout and my prescription is at another store and they can't do sugar honey ice tea about it. The pharmacist didn't say one word about the phone ringing and no one answering it. He's on the older side, maybe he couldn't hear it. Guess who will never be back to this location? Me! read more

I wish I could rate this lower. The pharmacy staff seems to be a constant problem that Walgreens is not interested in solving. It seems that they have no care or empathy as they called the police on someone just trying to get a life saving inhaler. Honestly, they don't answer the phone, don't work with physicians, and are beyond apathetic. The Walgreens should close down, it would be a better service to the community than anything they have done. read more

VERY RUDE! They hang up on you mid conversation, they take a whole two days to fill a prescription. Worst Walgreens I've even encountered. They should be ashamed working with people of their community! read more

Walgreens - Pharmacy - Drugstores Near Me - Olympia Fields, Illinois

Wait time on the phone is beyond ridiculous! It's really frustrating when you absolutely need your medication and can't get it because staff won't even bother to answer the telephone! Sometimes issues can't be resolved on the app/online...just answer the phone! Rxs you think you've submitted for refills online are frequently not ready for pickup due to processing issues that could have easily been resolved if staff cared enough to look at rejection/insurance info. read more

Pharmacy is horrible, not enough employees to fill the demand of medication at this location.

I called Walgreens to in ask about a medication that has been in progress for days. I gave my information to the technician that answered and she referred me to the pharmacist. Needless to say, the pharmacist line rang and then music played. This occurred for 20 minutes and no one answered. The customer service is horrible. They provide medications that help people sustain their lives and if they don't want to interface with customers get another line of work. After I receive this medication, I am having my doctor send all of my prescriptions to Walmart in RIchton Park. read more

The only reason I go to this pharmacy is because it is super close to home and it's 24 hours. The SERVICE IS HORRIBLE. Not enough pharmacists for the business they have to handle. HIRE MORE PHARMACISTS. 1 OR 2 WOULD MAKE A DIFFERENCE. Today was told the prescription would be ready at 730 pm. I arrived after 9 pm. Prescription was not ready. Had a total of 3 prescriptions. Only 2 were made and I was told to get the other after 8 am the next day. Management is poor. Another customer had the same problem with her prescription. SAD!!! read more

This Walgreens pharmacy in Olympia Fields has rude employees working there who could care less if you need your medication or not. It's just a job to them. Always long lines at the pharmacy and the store in general. read more

The pharmacy is horrible. I tried multiple times to call and get an update on my prescription and was put on hold all three times and nobody ever came back to the phone line. Nobody can give me a straight answer about my prescription status and it was supposed to be ready three days ago. Anybody who needs a timely prescription, avoid this pharmacy at all costs. read more

Horrible customer service l am a doctor will not anwser the phone or will hang up instead of taking a call. I'm sure they must be responsible for harming a patient.this Walgreens should be closed down All the doctors l know in that area feel this way read more

Sometimes people exaggerate when writing reviews not in this case. I am never going back. Very poor customer service.

Unprofessional I tried to order something online for someone birthday they told me at the last minute had to cancel order I'm pissed

Missed their time estimate. Screwed up the scripts. After doing the consult, they left out the very drugs they talked about causing us to waste yet another hour. If they weren't the only 24hr Walgreens within miles they'd be done. read more

The wait times at this location are unbelievable. They're worse in the drive through. I spent 30 minutes in line this evening, only to be told that my medication couldn't be dispensed unless I came inside. The wait times are only slightly better inside. read more

We are so fortunate to have a 24 hour Walgreen's in suburbia! Most drug store are closed by 10 PM and you know your cough or pulled muscle will keep you up all night! Liquor not sold after 10PM (liquor store across route 30 is open late) Friendly staff and good inventory turn over. The price tags are accurate- refreshing! read more

Terrible service in the pharmacy department at the Olympia fields Walgreens. They don't answer the phone, the drive thru is often closed and when it's open it's backed up with cars, they rarely deliver your prescription when promised and the staff is extremely rude. Just recently, they couldn't open the pharmacy because they couldn't unlock the door. Can't make this up. I am contemplating switching to CVS or going to a Walgreens further from my home. Right now, it's not looking good for Walgreens. read more

This Walgreens Pharmacy (Olympia Fields) is terrible. Dysfunctional and takes rudeness to a new low. I understand Walgreens is going downhill and the pharmacy clerks are helping it sink. Forget about calling this place. They will not answer, sometimes just hang up on you. How can they think this is good customer care?...........They don't care. read more

i wish i could give 0 stars to this pharmacy. rude employees, ridiculous wait times on the phone. my doctor called to refill my prescription a week ago and it still has not been filled. incompetent staff. overall, an awful experience. i do not recommend. read more

The pharmacy staff here is thee most unprofessional group of ppl I have ever encountered. The girls there are always engaging in personal conversations and they lack customer service 100%. They do not listen to the needs of the customers and the tone of voice they use with you is extremely disrespectful. To top it off when complaining to the Walgreens manager I am treated as if I am bothering her or getting on her nerves. I am a long time patron of this walgreens/pharmacy and I travel from a far to come here to get treated like trash!!! One step in the right direction would be to get rid of ALEXUS. retrain her and POSSIBLY try it again. She is the Pharmacy's main down fall. Mind you I said main not only. I'm really disappointed in this multi-billion dollar money making industry/corporation. Only thing left to do is figure out where to take my business... CVS TARGET OR WALMART!!!! read more

This is the worst Walgreens. I've been trying to call them for over 90 minutes and they continue to hang up on me. How is this location still open? read more

Walgreens - Horrible service. Hanging up on customers. - Drugstores Near Me - Olympia Fields, Illinois

Drive thru for meds . After being told 1hr for pickup . I arrive to be told they didn't get it started ..30 more minutes for hospice meds ..want to come inside . I say no I'll stay here , yes I was upset . But not holding up any line , no one behind me .. So the girl comes on saying too much for tube I'll have to come in .. okay .. drive around , park , in .. They had called the police ..really .No he didn't even talk to me because it was ridiculous.. Nice job Walgreens read more

Placed and order for pick up ,unfortunately it was the only location that had the item in stock. The shampoo was only half way filled! Horrible they should not sale items that been tampered with!! Will never go to that location again even if it's the only place that has it in stock. read more

The little girl at the register with the glasses was very rude. If you don't want to work just don't!

This review is for the Pharmacy at this location. I needed a refill and I needed it TODAY so had to call it in to this 24 hour location as my local Walgreens was closed. I waited on hold for 25 minutes to speak to someone. The recording kept saying "there is one call ahead of you" After about 17 minutes the recording indicated my call was next. Great! Not really. I waited another 8 minutes for someone to answer. After the call was answered, the lady in the pharmacy kept asking the same questions regarding address, phone number, and date of birth again and again. I was then told my prescription would not be ready for 1.5 hours. That was terrible because I had already waited on the phone for 25 minutes and figured I'd just get in the car and head over there. I was only 5 minutes from the store when I found out it was going to be another 1.5 hours. I don't know what they are doing over there however I have never had such a bad experience as this one. read more

Cashier was far too chatty for what was an intended a quick run. Not many options for what I was looking for. Everything appeared out of stock. read more

Walgreen on Governors and Lincoln HWY- My husband took his prescription to Walgreens at noon. At 6 pm we had not heard anything, he tried to call but the pharmacy phone kept hanging up. At 8 pm we went to Walgreens. At first they said that nothing was called in. He had to tell them he walked it in, they found the prescription but it was not filled. They said the call center had not released the prescription and they were closed. He asked them when were they going to notify him about this issue? What the heck does a call center have to do with me getting my medication especially if I am paying cash? They are the worst I have ever seen. read more

This review has nothing to do with this actual Walgreens and everything to do with the pharmacy. This is absolutely the worst pharmacy I have ever been to. I personally do not bring my scripts here but I have other family members that I have to get them for because it is a 24 hour pharmacy and it is very unorganized, the orders are never ready when they say and my experience today is that they never even put it in the computer and it was dropped off 3 hours ago and should have been ready 1.5 hour ago! There has never been a time that I have come in here and was able to pick up my script with no problems. There is always a super long line, sometimes there is a problem with processing it and they don't call to fix it and just wait for you to come to find out they didn't fill it yet. I am completely fed up and will not even be coming to pick up other people prescriptions at this location anymore. read more

I went to the photo department and the young lady Aja was very knowledgeable offer a job and very helpful and very patient not only with me but all the all the customers as well and good service and good attitudes are very hard to find these days I just want to let you know that I would recommend going to the Walgreens anytime she's very experienced with her job and I will definitely go back there again and I recommend it's very highly especially dealing with AjaThank you so much for your time read more