Great Doctor, But Billing Practices & Staff Are a Serious Problem…read more The doctor himself is excellent--but unfortunately the experience is overshadowed by everything else. This office's billing practices are deeply concerning. The doctor is in-network, yet they use two different NPIs: * 1760410625 (given to patients - appears out-of-network) * 1154401941 (used for billing under BASS Medical Group - in-network) This creates confusion about coverage and raises serious questions about how claims are being represented to insurers. They also push a "health data plan" fee that has increased every year--from $135 in 2022 to $287 now--with no clear explanation of what patients are actually receiving. There was no meaningful advance notice of these increases. The doctors are also the owners/founders of the Well Brain platform, which is run out of the lower floor of their Pleasant Hill office--making the mandatory "data plan" fee even more questionable. The biggest issue is the staff. They are consistently rude, abrasive, and poorly managed, and when you question fees or decline to pay, the behavior becomes coercive and hostile. It feels like patients are being pressured rather than cared for. What makes this worse is that many patients rely on pain management and are already struggling financially--this kind of pressure and unclear billing is especially harmful. If you're dealing with this: * Report concerns to Centers for Medicare & Medicaid Services, the Medical Board of California, or the California Department of Managed Health Care * Email BASS Medical Group's Performance Management Team at performanceimprovment@bassmedicalgroup.com -- this was the only thing that stopped the harassment in my case Patients deserve transparency and respect--not conflicting NPIs, surprise fee increases, and pressure tactics. Do not sign anything you are not comfortable with, and get all NPIs, fees, and network status in writing before agreeing to care.

The dr is fantastic. The billing and profit centrer is beyond insane. They expect a membership fee…read moreof 185.00 and when asked what is this for. Answer is for digital records keeping ....wtf. So I had my epidural shot. 800.00 upfront for my deductible. Then kept sending bills and after Paying multiple I called and the billing said ..oh just forget that one. Again wtf. Then 3 months later another bill. They now are asking for 460 from a collection agency. BASS should be reported to better business bureau.

I love the Gwalani family. Doctor Gwalani senior have been my doctor for over 30 yrs and now his…read moreson takes care of my neck and back issues. I have the stimulator in my back and it's the best thing that I could've done. My doctors are wonderful thank you for all your help and keeping me healthy.

Met with the doctor and explained my concerns, was referred to get an X-ray from an outside…read moreprovider. Doctor seemed nice and genuine; X-ray occurred the same day and results were available online and instantly. A follow-up appointment was scheduled for 1 month out for a cortisone shot. Fast forward to today; no follow-up call received about the X-Ray in a month's time frame. 1-1/2hr before the appointment scheduled(1month ago), I receive a cancellation of the appointment today, requesting an MRI that was ordered by the doctor. Unsure why this didn't occur within days of the X-ray a or so month ago? Cannot say this place values people's time, or truly cares about patients pain levels or experiences. Tried to contact patient coordinators after receiving the call, no answer. Decided to arrive for my appointment and asked in-person for details. Only apologies, but no explanation from the actual doctor. Will continue to visit larger medical providers and doctors at Sutter Health or Stanford for health care concerns,truly disappointed.

Dr Rejai remains my doctor of choice for pain management care. I would highly recommend him in any…read moremedical field. Although I no longer live in the bay area Dr Rejai 's medical expertise has been one of the most positive factors through my cervical and cervical thoracic fusion surgeries.

Too busy, inattentive, distracted. No examination before a serious -procedure. Then broke his…read morepromise to call after the procedure that resulted in great pain. Was told by his assistant to go to ER for the pain. Actually did so and received no help-ER doesn't treat serious pain-was told to go to my physician-the royal runaround.

If you see Dr. Landman! He is ok for pain management, just make sure your medication makes it to…read morethe pharmacy before you leave.

Dr Landman is my first and only experience with a pain specialist but with my growing arthritis it…read morewas time and I landed with an exceptional clinician, physician and surgeon. He has over the past year taken a methodical and measured approach to uncover and treat my complex pain sources. His Sutter practice is well run, the staff clearly respect him and I'm amazed at how efficiently his office operates. My pain is at a small fraction of what it was this time last year and I feel blessed.

I've been involved in Pain management for 20 years. Chronic pain. I've been thru the whole gamete…read moreof all types. It's pretty much chaos a lot of stress is evident. I've started at PMC about 10 Years ago. Back to Get my spinal cord Stimulator replaced. I can not express enough the positive energy and kindness from walking in the door to my nurse to Doctor Longton. I'm not here to get drugs. Been There I'm want more choices than Drugs it's down hill To be sure I'm so impressed by the timely service to feeling like they care. Refreshing. Thank you to all the office staff. Nice to know in the world of pain there is a caring place to go To get help.

The doctor is wonderful, but I don't believe he is a partner in the business, so has little…read moreinfluence on how the office is managed. The administrative staff is rude, short, and unhelpful. They have no people skills. The doctors who own the practice must not care that people in terrible pain have to negotiate dealing with these poorly mannered office staff. If we had more options I would fnd another practice. It is so disappointing because the doctor is kind and patient.

The Dr told me he doesn't want to see me anymore. According…read moreto the state medical board he should give me 30 days to find a new Dr. Does not respect his patients. He ignores most of your issues, wants you to treat him like a Saint. One of the worst pain doctors I've ever experienced.

Really surprised to see anything less than 5 stars for Dr Mallavaram. Always 2 sides to a story so…read more I would take all the negative reviews with a grain of salt. Dr is patient, kind, has great bed side manner, hears you out and is a great practitioner. Im so glad we found him after having bad experiences with other Pain management Drs in the east bay.

I saw Dr. Garrett Morris, for about eight months, prior to my recent spinal surgery,…read more in the 8 months I can wholeheartedly say I will forever be thankful for him and the Stanford orthopedic clinic/team, for how caring, professional, outstanding, wonderful & they are very responsible & give so much respect, from medical assistants to nurses to the doctors to the surgery team every single person within the Stanford Health Care Valley Care system amazing and goes beyond and above for their patients. I had a very pleasant experience with Dr. Morris & Staff & they all loved my Frenchie whom was an ESA at the time last year. If you are hesitant don't be, you'll be in AMAZING CARE with Dr Morris & team!!!!! -Sincerely CARMEN GARCIA

I have been waiting for days for someone to call me back to schedule a surgery appointment. The…read morereceptionist said that the scheduling nurse would call me back, however, nobody followed up with me.

I have been to Ben four or five times over a period of ten years…read more I have felt beneficial effects and relief after each single treatment. Ben is a healer treating the root cause of ailments and pain. Ben also speaks Chinese.

I've been coming to see Ben since the beginning of this year for Knee pain and the regular visits…read morehave really helped me. I come on average every 3 weeks and having both acupressure and acupuncture, the notice since the end of last year is noticeable! (I think partly down to more stretching alongside the treatment). Often asked questions: Q. Does it hurt? A. Not really. It can be a little uncomfortable in certain spots but not painful, if you feel it does hurt or is too much you can always ask to ease up on the pressure. Q. Does it leave marks? A. I bruise VERY easily, I also have a high pain threshold so have been left with a few small bruises but nothing from the Needles used in acupressure. Q. How long is a session? A. My sessions last around an hour in a nice comfortable room. Ben also makes sure everything feels good before I leave. Q. How long does it take to notice a difference in how you feel? A. I noticed a difference after the first session. I did notice the pain returned fairly quickly but continuing regular treatments is having a more lasting effect. It's important to remember that one treatment will not necessarily ''fix'' all your ailments and a series of treatments is usually the case.

I cannot say enough wonderful things about Dr. DeLaney and the entire team. Dr. DeLaney provided…read moretruly outstanding medical care for my back, and I am so grateful for the expertise, compassion, and attention I received throughout the process. It made a very stressful situation so much easier knowing I was in such capable hands. I especially want to recognize Dani for going so far above and beyond with the billing support. She put in so much extra work behind the scenes, and I truly appreciate all the time, patience, and dedication she and Ginger gave to helping resolve everything. My medical care truly could not have happened without their support, and it has been life-changing for me. A huge thank you as well to Sarah for making sure we were scheduled for the procedure and helping everything come together smoothly and on time. Her help made the entire process seamless. This team truly cares about their patients, and it shows in every interaction. I am beyond thankful for all of their help and highly recommend this office.

I received a call the day before my appointment asking me to review, in detail, the original phone…read moreconversation from when I scheduled my visit. I was told this was necessary because the employee who booked my appointment had been terminated, and there was no documentation in my chart. I clearly explained at that time why I was seeking care and specifically asked the receptionist to verify my insurance eligibility to ensure I could see the physician. When I arrived for my appointment, I was informed that it had been scheduled incorrectly. After waiting approximately 20 minutes, I was told I needed to contact my insurance company to obtain my physical insurance card information. While I was on the phone with my insurance provider, the doctor briefly came to the front desk area. At the time, it appeared to be a casual interaction with staff, but given the circumstances, it seemed possible she had been informed that my insurance information had not been properly collected by the former receptionist. Once I provided the required insurance details, I was finally taken to an exam room by a medical assistant. As I sat down, the staff member commented that the doctor was not friendly and could be rude and abrupt. My blood pressure was taken and measured at 140/103, which is elevated. The assistant stated she would not inform the doctor and would instead retake it because she did not want to "go there" with her. When retaken, I was told it was still high. The staff member asked additional questions and mentioned I would see her again after the doctor completed the examination. However, just two minutes later, she returned to inform me that the doctor had left and would not be seeing me that day. I was asked if I would like to reschedule. Although I remained composed and declined, I left the office in tears, feeling defeated and deeply disappointed. It is difficult to understand how someone seeking medical care could be treated in this manner. I will be contacting patient relations, and I felt it was important to share this experience here as well.

I have been a patient of Dr Perry's for over 15 years. Out of all the doctors I have ever seen. He…read moreis the only one who has really taken a concern to my pain and discomfort. He has helped me through just about every test known to demand to try and figure out why I hurt so bad. I would strongly recommend him to anybody who needs help with chronic and miserable pain and I've tried everything else they can. Dr Perry a wonderful compassionate individual. I urge you to consider him about a doctor. Ed M.

An old injury coupled with repetitive stress injury had me in so much pain that I could not work,…read moreand I struggled to get through every day. I went to seemingly every kind of doctor, including Stanford Pain Clinic, but still the pain kept coming back and ruined my quality of life. Finally I found Dr. Perry and went to see him. He examined me and we talked for a long time. I was impressed by how much he cared and listened. Dr. Perry gave me some medication that immediately got the pain under control. In subsequent visits, he monitored my progress and suggested various ways to avoid aggravating my condition. After a while, I was able to go on a small dose of a maintenance medication, and live my life generally pain-free. I am so grateful to Dr. Perry for showing me a way out of the terrible pain I used to suffer from every day. From time to time Dr. Perry has seminars about pain control. These are really useful. Also he recommends other therapies that can be used to help heal old injuries and reduce the amount of medication required to get a good result. If you are hurting, do yourself a favor and make an appointment with Dr Perry!