I have Tricare Prime and I have been trying to get an appointment for Reclast Infusion for my osteoporosis since 16 November 2023. Today, 18 January 2024, I emailed them to drop me because of the lack of progress in getting set up for an appointment. They said they were waiting on my records. I spoke to my Tricare PCM and he said they (Infusion for Health) could provide me with release forms, I could sign, and submit.
I let them know by email and nothing. There was a nice young woman, Samantha, who attempted to help me by contacting her Intake Team. She sent an email to them on Friday, 12 January. I sent a follow up email yesterday, 17 January. Nothing but crickets.
There were numerous emails exchanged and no end in sight to be seen & treated. What a ridiculous and amateurish way to conduct business! I'm shocked that they are still in business. Perhaps they are overwhelmed with too many patients.
Just today I changed the provider on the referral via Health Net and I'm going to be seen at another local infusion center. Thankfully they were extremely responsive and now I have an appointment. Reviews to come! read more