We have been using 3dCart for almost 5 years. When we need support we CANNOT get it. the tech support chat is rarely available and when we call we are on hold for a minimum of 30 minutes. Today after much frustration I finally cancelled them and we are moving our shopping cart elsewhere. If you think you might need support, don't bother with this company. read more

I'm sure 3Dcart is perfect for some businesses, but it has been a disaster for mine. Recurring billing is a nightmare. It's so picky that it makes it nearly impossible for my clients to do it easily. I spent weeks trying to get the issue resolved. Once it was, the number of steps it took to get the recurring billing to work was a turn off to my clients. The result? I lost a client. If you have a subscription based business I cannot recommend this company. They are helpful and knowledgeable but the service it offers is simply too tedious in a world that requires the shopping experience to be easy. read more

Moved businesses to 3dcart (also known as Infusionsoft) after leaving Volusion due to their poor tech support and "upgrades" that took services away for a hihger subscription fee. It appears that 3dcart is taking lessons from Volusion and adding their own mix of non-existent technical support. They advertise 24/7 technical support but rest assured, they are nowhere near 24/7 - maybe 8 hours a day 5 days a week if you are lucky. But not to worry, because "Their developers are working hard on fixing the issues and expect a resolution in 2-3 weeks" - exact response received when we reported a major bug in their new "upgrade." It is November 9th! This just happens to be the peak retail sales season that makes or breaks businesses. So when my site goes down and customers are not able to place orders, I would expect to be able to get assistance. Instead, their Technical Support Chat is OFFLINE, their Technical Support Phone line goes to VOICEMAIL after forcing you on hold for 15 minutes and their trouble ticket support system just spits out AUTO-RESPONSE messages. I would not be so upset and go Yelping on them, but for the past 5 WEEKS this is the kind of support that I have received - minimal to non-existent. read more

I am building a nice site with the 3dcart template. Whenever I have questions, I have found their customer service support to be excellent. I typically design websites with html code. So, for me, it was frustrating at first to have to use their templates. However, thanks to their support people, I quickly gained an understanding of how to use their templates. I've only added Google Analytics a week and a half ago and I'm already seeing more than 200 page views each day. 3dcart isn't perfect, but so far...so good! read more

This company is very aggressive in charging your debit/credit card even after your terms with them have ended. They will keep billing you even after you have closed your account, then you will need to call your bank and their accounting department and try to get things resolved. Their service is terrible. I would never use this company read more

These guys do not follow the federal guidelines for charging your credit card for recurrent billing. They do not clearly state terms and condition. They do not offer any refunds, prorated refunds, or even allow you to switch from annual billing to monthly billing, even if your credit card got charged hours ago. They do not alert you in advance of a recurring charge per federal law. They do not ask you to update an expired card prior to the next renewal. They do not alert you when the terms and conditions change. There is no way to see the terms and conditions from your user dashboard. You might has well double the annual fee for the real expense since no matter when you cancel, you lose money from their ridiculous no refund policy. They are a bunch of South Florida frauds. Avoid them at all costs. Use Shopify or Woo Commerce for free cart solutions and save the $500-$1,000 per year. This company should be obsolete pretty soon. read more

Don't use this company! Their service sucks and they don't know what they are doing. A primary example of hiring the lowest paid unskilled people and the fewest and then try and do your job. Don't say I didn't warn you. read more

What a NIGHTMARE! The review from LEO here on Yelp, works for 3dcart. Shame on you!!!! The only reason I'm leaving a one star review is because I can't leave zero. I've been using 3dcart now for a few years but I should've left along time ago. Not only is the customer service ridiculous but there is no substantive developmental help whatsoever. If you decide to go with 3dcart after reading this I would have to say you're probably crazy. They send you to outside programmers who know very little bit about the 3D cart if you have to make even the slightest modification. This has been my experience from the start. I had to pay thousands of dollars to outside programmers to get the site where I needed it to be. Something as simple as product colors changing when a user chooses a product in a certain color is not available on 3dcart. Recently my site went down with no programming help from 3dcart. I've left messages for Alex in customer service, Leo, the Partner Manager who is the guy in charge of getting the outside programmers approved for additional to their site as approved vendors, customer service and even billing but no one ever gets back to me. The only time somebody calls is if my payments behind. All in all it's been a miserable experience. It is March 12 and my website has been down since just before Christmas. I've lost a lot of money and no one seems to care. Do yourself a favor and find another shopping cart program but be sure that it has all the features you need and that the company you're paying supports the product and can help you with making modifications. read more

3dcart provides hosted internet shopping cart for B2C and B2B. Lots of features are built in and the monthly fee seems reasonable. After investing months to get our 2nd generation store live we're plagued by features that are 98% complete. Yes the devil is in the details and the team at 3dcart isn't interested in hearing about bugs or missing pieces that should be there. They seem very focused on selling add-on services with monthly subscription fees. When you bring up a missing bit of a feature, 'that's how it's supposed to be' is their answer. Amazon is the gold-standard for a modern online shopping experience and sadly, after hundreds of hours trying to get 3dcart to be a reasonable online shopping experience, we've determined that they're not helpful so we're embarking on a replacement after just 3 months. read more

I came from BC and I've been with 3dcart for almost 2 months now. Overall, its simple and has quite a lot of function compare to BC when I moved. However, with that being said, the templates are HORRIBLE. They are hard to understand and definitely not drop and drag as easy as it seems. Customer service is a hit or miss. I had a couple of issues that was unresolved and they have told me many times how they are not trained to help me. The response takes forever and that is something I definitely missed from BC when I moved. They do have a chat but it takes them over 4-5 hours to respond and by that time my urgency of having something fix has been fixed with me googling for over 2 hours and saving then reverting the template over and over again until I figure it out myself. 3dcart could be better but they seem like they just dont really care that much about customer service which is a huge thing nowadays. There are so many other ecommerce platform and I hope I didnt regret my decision from moving... we'll see... read more

I have been a customer for 5 years. They used to be great. Something has happened there and they have literally run off the rails. I have had a ticket open for months with no resolution in sight. Run like hell ! read more

Unfortunately I must parrot the discontent that other users are having. I have been with 3D Cart for many years. Their support has just become non-existent. I've had an issue open with them for over a month and have not been able to even receive an update within the last 7 days on it. It's looking like Shopify is going to be the better alternative at this point. read more

Stay far, far away from this very dishonest company. Against my better judgement I let them "design" a cart for me due to the fact that carts are now going responsive. I have an absolutely beautiful site which is made made custom graphics. I talked to their sales person for probably two years about this. He finally had me convinced that they can do custom graphics and my site will look great. I took a big chance. My five year old could have honestly put together a better design. We call it the clown website because the graphics are so bad. It is a disgrace. They only give you one chance for a revision and this is a $5000 design. I knew if I had it revised I would forfeit all of my money on the spot and there was NO WAY it was going to look anywhere near acceptable. It was just a bunch of cut and paste. Nothing custom at all. And it looked really, really bad. So I said that I will have my professional designer to do the work and just put the money to the programming. Renisha, the project manager, is a real pain. She could care less if you are happy with your design. All she wants is to close out on date with your money, happy or not. I have never seen people treated like this in the professional world before and I have built several websites over the last 20 years. So their supervisor Samantha, who seems like a nice lady, said we will put the project on hold in about two weeks and will close out the project after one year, so basically I had one year to get them the design. I was fine with that. Meanwhile I had emailed their CEO twice and was totally ignored. Renisha said he was away- "right: Well I am a CEO and I am away all the time and I also answer emails while I am away. So as we prepare to hand them over the design Renisha states the deal was no longer valid and never were we given one year to complete it. Bull. I have the email and even the sales person contacted me a few days before to check on our progress. Well I told her I have been holding off legal counsel but will be moving forward with it now. She says she can no longer talk to me and this must go to their legal team who will review it in 2-3 weeks. They have no legal team. And by the way they have no security either (maybe now after the DHS and FBI has contacted them). My site and many of their customers' sites were hacked into and credit cards stolen. The hackers said it was a piece of cake. I worked with them for months and could not get them to secure my site even after they were contacted by the FBI. I asked for their security team and their people told me they have NO security team, The two guys are currently in prison and getting out soon. I will have them contact the customers they broke into and let them know what they did. What a deplorable and dishonest company. read more

I am losing business and money as I write this, and that is no exaggeration. In addition to everything Milton C. said, this company has the worst email solution on the planet. Not only is it limited to 1GB for all the mailboxes within your company, they have frozen ours multiple times when we have not even hit the 1GB mark!!! I am so over this sh*t!! We will be looking elsewhere after our 1+ year with them. I would not recommend them to anyone as their customer service has been shoddy at best when anything is wrong, or they want to charge you astronomical amounts to have their inexperienced "programmers" get things to your liking. 0 Stars!! read more

3dcart is the really the worst ecommerce provider we have ever worked with. Every time they "fix" something they break something else. Support is so slow and when they do finally get back to you, they have no solutions to offer. They cannot fix anything. The sales staff is extremely diligent during the sales process, but once you have signed up and paid, they are of no help. Emails go unanswered, support calls get closed without resolution. Custom modifications we paid for do not work. Things that should be included like accurate shipping quotes require a third part add-on. I would advise potential 3dcart customers to avoid this company. read more

excellent capabilities/flexibility, expedient replies to support requests. 99% UP time, however i make somewhat frequent comments about lethargic cart functionality - but is quickly resolved. Live Chat feature a bit weak in features, but adequate for bare bones. Overall a very good value. read more