I'd found out that Cordova Vision Center (CVC) has been sold to "Elevate Eye Care", and my Drs…read more (Cox & Dacus] are gone. I have been going to CVC since 2002 and Dr. Cox did my current eye exam this past April (2025). I'm wishing Dr. Cox the best in retirement and I hear Dr. Dacus will be leaving soon too. I wish her the best in retirement. My family will continue to visit CVC until they change their name to "Elevate Eye Care", after that, we'll probably be on our way out of Memphis, TN. May Jesus Christ bless Dr. Cox & Dr. Dacus! Many thanks for your unwavering service to my family!

I had been going to Cordova Vision for 30 years, but now that they have sold out to Corporate…read moreAmerica, I will never go back! The staff is horrible, lazy, on their personal phones(ear buds) and lack professionalism. I wish Dr. Dacus the best, but I understand she will be leaving too.

Bartlett location hwy 64 wolfchase area. This place is a…read morescam, save your money, go somewhere else or they'll hold your prescription hostage for more money! Despite having paid in full for my eyeglasses and contacts exam, after a trial pair of contacts that did not work. They are impossible to reach to get a follow-up. After a month I made a regular eye exam just to get in to see them. They tell me it's been "3 months" you will need to pay for another exam; out of pocket of course since insurance only covers one visit a year, to get my contacts which I already paid for. The staff demonstrated a blatant lack of competence, failing to honor the basic aspects of customer service. Repeated attempts to contact the office via phone have been met with silence, as my calls and messages remain unanswered. This unresponsiveness only exacerbates the fact that I didn't have what I paid for. I found it particularly egregious that their team attempted to strong-arm me into paying for an additional eye exam to receive the product I have already paid for. This tactic is not only unethical but also deeply unprofessional, suggesting a disregard for your customers' time, money, and overall satisfaction. As a consumer, I expect transparency, prompt communication, and ethical business practices. Unfortunately, my experience with this company has been the opposite. Not surprising since their BBB complaint is at 33%, I just added another. Save yourself, go to Costco, Target, or a real eye doctor don't waste your time here. Unless you're willing to bank roll $800 plus for a pair of glasses and no contacts.

Horrible customer service. No call or text to say glasses were ready. When I showed up to pick…read morethem up they practically threw them at me with no follow up. 31 days from date order placed to pick up.

The young lady at the front desk was quite rude, and her customer service really needs to improve…read more First impressions are lasting impressions. It's important how you talk to your customers, because customers keep the business open. Perhaps, she should learn this concept. The doctor was pleasant, and the young lady that did the initial testing was pleasant.

Absolutely despise the Lens Crafters Macy location…read more Weekend/part-time staff is absolutely unhelpful.

Always amazing service here. I went in to have my glasses adjusted. Very courteous and professional!read more

From the front desk team to Dr. Jones, everyone is incredibly knowledgeable, kind, and helpful.read more

Wow, Im still in awe. I have been to several Optometry Offices within the last 16 years, and this…read moreis the best one. The staff was so nice, professional, and experienced, of which made me feel comfortable. I was not referred I just went off the reviews and this office did not disappoint! The level of concern and of course compassion for my vision was exactly what I was looking for. They also have a very wide selection of frames which is a plus. I highly recommend Cullison EyeCare.

I have been a regular patient here for several years. The staff and owner plus another doctor are…read moreexcellent in customer services. They are very friendly and detail in their work. I highly recommend.

I woke up with some eye irritation and swelling so I called my regular doctor but she was…read moreunavailable so I contacted MyEyeDr and they were able to get me in. The lady I spoke with on the phone was super nice as were all of the people I encountered during the visit. The office is pretty typical not too flashy. They had a nice selection of eyewear. The doctor I saw was Dr. Brent Jones and he was wonderful, thank goodness it wasn't anything serious and he did encourage me to call back if my symptoms got worse. I would certainly recommend this place based on my experience.

They are awful! In the past two years I have had to cancel my glasses order from them because they…read morejust do not have the competence to fulfill an order. Both times they did not send my prescription for more than 2 weeks. The people here are mostly rude and behave like they are providing a favor rather than a service. Brent Jones comes in to just sign off on things and hardly gives any time. I would avoid this place at all costs, there are plenty of other options.

I love the doctor and the workers. The prices are astronomical with insurance and it's ridiculous…read morehow much we are paying out of pocket. An employee ran a test that was 35.00 extra and forgot to tell me. thankfully she was honest and I was not charged. I love them but there prices are too much.

I went to the Eye Doctor for a simple exam and I was shocked by the caviler attitude of a staff…read moremember. My co-pay was $10 but I was asked if I wanted Retinal Pics in which I was asked and NEVER told that was an additional charge. They are no different from the oil change business that try to up sale their products to you. Avoid this business a all cost.

This place is terrible. You literally wait for over an hour to even go back for the initial tests…read more Then have to go back to front and sit another twenty minutes. I'll be taking my business elsewhere.

If I could give MEA 10 stars I would do it! This was my first time at this practice and I chose…read morethem and Dr. Kessler based off the online reviews I found. I was still a little nervous about the unknown because while 99% of the online reviews were super positive people don't generally take the time to write about their eye doctors and every rating site only had a handful of reviews. Obviously, the positive reviews were spot on. Starting with the moment you walk through the door, you are greeted by super friendly staff. The tech who ran me through the battery of pre-tests on the eye machines (glaucoma, refraction, retina scan, etc.) was not only friendly but explained exactly what she was doing every time and what I should expect (flashes of light, blasts of air). I did have to wait a little long to see Dr. Kessler and, as I suspected, the "other doctor" was unable to come in as planned. It seems like that kind of stuff happens all the time in this crazy COVID world nowadays so I wasn't put off by it at all. Stuff happens. The wait was well worth the service I received. Dr. Kessler's approach to an eye examination was unique and gave me confidence in her technical abilities and desire to make sure my eye refraction prescription was spot on. They don't sell glasses so there is absolutely no incentive for her or anyone else in the practice to adjust you unnecessarily. As a 50+ year old, I have been opting in for retinal scans. Dr. Kessler was the first doctor who showed me the scans and pointed out and explained everything on it. All others simply said something along the lines, "I looked at your scans and they look fine." Nice to know, but I like to be educated and I think an educated consumer is a much better consumer. Obviously Dr. Kessler does as well. On top of all that, she was, by far, the most personable optometrist I have ever used. She was plain speaking, dynamic, friendly, and somehow actually made the exam, dare I say...FUN! I'm not saying you should dump your current eye doctor. If you are happy with your doctor, by all means keep your doctor. However, if there is any part of the practice you currently use that you do not like or are uncomfortable with, do not hesitate to give MEA and Dr. Kessler a chance to earn your business. They've certainly earned mine as well as the rest of my family's.

They take care of me from start to finish (front desk to eye…read moreexam room) Thanks for caring.

I have been very impressed with this business. The optometrist, Matthew Crackle, DO, is an…read moreexperienced and pleasant professional. The team of two women who run the front office, Marlena and Odilla, are highly competent. Their combined people skills, administrative savvy, and knowledge of the optical and contact lens business is very impressive. A patient is in good hands with Crackle Vision Center. Their location at Trinity and Germantown Pike is convenient. I recommend them to anyone with eye care needs.