DISAPPOINTED BY THE LACK OF ACCOUNTABILITY AND CUSTOMER CARE!…read more I hired Impact Plumbing & Heating Ltd. to install a new hot water tank. During the initial assessment, Mike spent a good amount of time discussing options with us, and their pricing seemed fair and good value for the service. While the installation appeared to meet code requirements, immediately after the work completion we noticed that the "relief valve discharge pipe" was positioned directly above a drywall surface--creating an obvious risk should any discharge occur (picture attached). Despite my repeated and reasonable requests for clarification on liability and suggestions to reposition or extend the pipe to mitigate potential damage, I received dismissive replies. The company refused to adjust the work without charging additional fees. Even after I raised concerns about the risk of future property damage, they stated the matter was "closed" and asked me not to contact them again. I had hoped for a cooperative and safety-conscious resolution. Unfortunately, Impact Plumbing did not take ownership of the concern or prioritize customer satisfaction. I would caution other clients to be very clear up front and not assume post-installation support will be available. Image caption- RELIEF TUBE TERMINATES ABOVE THE DRYWALL: Impact plumbing refused to reposition or extend the pipe to prevent damage to the drywall

Our hot water tank failed on Saturday. I called the company that had installed it and they had been…read morebought out by a large company. They got back to me and said they would have a plumber out to assess it on Monday. He showed up on Monday and confirmed that the tank needed replacement and he would report back to Head Office in Vancouver. Couldn't confirm when they could get back to do the job! On Tuesday I called them and they said they couldn't get approval for replacement until the following Monday!!!! That would be 10 days without hot water!! I paid for their service call and contacted Mike from Impact Plumbing and Heating. He got me to take a picture of the tank and the label and send it to him! He called back and said his guy (Max) would pick the tank up around noon and head over! He arrived at 1:15 pm and by 2:30 was finished!! One call was all it took!! I would definitely recommend Impact Plumbing for any plumbing, heating or gas job!!!

I was with so immpressed with Johnaton. We had ran out of propane and had to wait for two days for…read moredelivery. Then the furnace wouldnot start. I phoned several Plumbing and Heating places and they said to leave a message and I would get a call back. I nevergot a call back. Excepyt from a fellow who wanted to sell me a heat pump. I finally phoned GOLDSTREAM PLUMPING AND HEATING, Johathan and he andswed and said he would drop around. This nice gentle, polite man came. He had tools, parts , and knowledge. withing 15 minutes we had the furnace running and for the first time in 5 days I was warm. Ifyou have a plumbing and heating problem. call. Johnathon and get one of the best. I might add I an 81 so the colsd was very hard on me. Thanks Johnathon.at Phone number (250) 889-7459 say Patricia recomended him.

I hired Jonathan to fix a leak from my shower. I was impressed by his ability to respond quickly…read more(same day), troubleshoot the problem quickly, complete technical work, and offer reasonable pricing. I would highly recommend Jonathan for future work.

Emergency sewer backup! Arrived within 30 minutes. Polite, knowledgeable, competent and fast staff…read more We found a busted pipe and they arranged all the work: excavating, repairing and filling. Highly recommend this company!

So happy with the level of care shown by all employees of this company at every turn. They are…read morepersonable, do honest quality work, and have superb communication. They really made the process easy. I highly recommend the Clear Choice Plumbing. Would give more stars if I could.

UNHELPFUL AGEIST DISREGARD for customer only 3 months after a $16K installation:…read more I am a senior lady living on my own who bought my house because it already had a new heat pump and HVAC system installed in May 2024. The Fujitsu thermostat that West Bay installed - but does not understand how to operate - was not working. I called and had to beg Duncan for 30 mintes to send a serviceman out to fix it. This turned into a multi-week ordeal during which 3 different guys spent a total of 6 hours at my house on 3 separate appoinments. None of them could figure out why the thermostat did not work properly. The third guy was on the phone to Fujitsu for an hour while he was standig in my hallway! These were friendly young men who admitted they had never been trained by the company on this product. Frustrated but not allowed to replace the faulty unit, they gave up and left me with a unit I still cannot set on a schedule, meaning I have to constantly adjust the temperature and am not getting the savings on power that a heat pump should provide. When I wrote a long letter to the owner, Dave Young, begging him to authorize this repair, I was ignored. He never responded nor even acknowledged receiving it. I have heard that West Bay used to be a reputable company until bought by this owner who just doesn't care about the customers, only his profit m More than disappointing. Massively disrespectful and greedy.

W3st Bay Mechanical has been supplying us with their services for many many years. They are…read moreextremely efficient and competent. Their technician arrive between the allotted appointment time. If late, call and advise. They are friendly, polite, tidy and very professional. I would highly recommend them

I highly recommend this plumbing company, I am very impressed with their services…read more My elderly clients were without toilet services and had sewer backed up into their shower. My manager called three plumbing company's yesterday to get their plumbing serviced. When I heard that no one had come, I called Wade Roberts plumbing this morning. I was assured that they would have a plumber out very soon. A plumber called to check in, with a time frame of within 1 hr. Sure enough, two plumbers arrived within that timeframe. Brock and Easton were very professional and both courteous, respectful and patient with my elderly client and myself. Every step was explained, price quoted and agreed to prior to commencing, as they worked through the diagnostics and resulting cause. They churned through invading tree roots, clearing the clogged pipe and expediently restoring services. I wish we had called you yesterday. Thank you for your excellent service.

Wade Roberts gave us excellent service on both some simple installations and on more complex work…read more All plumbing work was done as scheduled and competently. The technicians were unfailingly pleasant to work with. John westover

My first experience with Minute Plumbers was fantastic. A 5 star experience. However, they no…read morelonger answer the phone or return voicemail messages. Can't get help if they don't answer the phone.

Do not use their services. They overcharged me with the installation of a very expensive faucet…read more($166) and the length of time spent by over 35 minutes. When I asked for the receipt of the faucet that he used, Travis, the owner, refused to show me the receipt and then tried to gaslight me with many long emails. He threatened to come to my house and take the almost $400 payment from me in cash or cheque. Save yourself the stress and find a much better and more transparent plumber!

I do not recommend Thunderbird Plumbing based on my experience. I hired them in July 2025 for a…read morepartial perimeter drain replacement that was represented as resulting in a fully functioning perimeter drain system ($13,125, plus $1,338.75 for a pre-installation camera inspection). Unfortunately the work was not properly verified or completed. Documentation was incomplete, they did not camera/inspect the pipe under my 24' deck, and they refused a post-installation camera inspection, so there was no proof the system was functioning as promised. They also dug a trench behind a rhododendron but did not replace the old cement pipe along the full wall length, meaning this section will need to be reopened and redone later. I am now consulting other contractors to correct aspects of this job.

Excellent experience with Aron, the owner. He came out himself to correct a blocked bathtub drain…read morein our 85 year old home. He was efficient, careful with our old drain lines, and successful, He was very easy to work with and the price was fair. Will definitely use again for our future plumbing needs.