We saw that Dave's Heating and Cooling Service had previously worked on the heating system for the…read morehome we recently purchased. I checked reviews on several contractors in the area and decided to go to the office of Dave's Heating and Cooling Service and talk to the team there about the work done in the past. The office staff was amazingly helpful and had all the records from previous jobs done at this address. They offered to make copies for my records and were a delight to speak with. I decided to schedule a service right then and there to assure our system was ready to perform for the winter months ahead. Technician Adam arrived on time and was polite and respectful of our home. Adam was extremely thorough in testing all aspects of the heat pump system and thermostat settings. The price was excellent for the work performed and we are so glad we made the choice to keep the care of our heating system with Dave's Heating and Cooling Services. We will definitely be using them again in the future.

We purchased our ductless heat pump from Dave's 13 yrs ago and have had very few issues. When we…read moredo have a question or problem we call and they are able to answer the question over the phone or they will get someone out asap. Example: on Tuesday afternoon we heard a strange noise from the head in the bedroom and upon investigation found that the fan wasn't coming on on either of our two Daikin heads. A call to Dave's had the receptionist as a few questions and it sounded like it was going to warrant a visit. Unfortunately, that would not be for two days because they were very busy on Wednesday, but if something opened up they would call. Well, Wednesday morning, they called and I had to admit that now both heads seemed to be working again! She asked it we would still like someone to take a look and we said yes, because we didn't want to get caught without heat or cooling. Ryan arrived at the appointed time, was very professional and assured us that he would check things out. He was very thorough and explained each thing as he went. We did need to have several things attending to and he was able to clear an error code. We are now confident that we are going into the summer in good shape with our ductless heat pump. We really appreciate Ryan and Dave's and they have been our go to company for several homes over the years.

DISAPPOINTED BY THE LACK OF ACCOUNTABILITY AND CUSTOMER CARE!…read more I hired Impact Plumbing & Heating Ltd. to install a new hot water tank. During the initial assessment, Mike spent a good amount of time discussing options with us, and their pricing seemed fair and good value for the service. While the installation appeared to meet code requirements, immediately after the work completion we noticed that the "relief valve discharge pipe" was positioned directly above a drywall surface--creating an obvious risk should any discharge occur (picture attached). Despite my repeated and reasonable requests for clarification on liability and suggestions to reposition or extend the pipe to mitigate potential damage, I received dismissive replies. The company refused to adjust the work without charging additional fees. Even after I raised concerns about the risk of future property damage, they stated the matter was "closed" and asked me not to contact them again. I had hoped for a cooperative and safety-conscious resolution. Unfortunately, Impact Plumbing did not take ownership of the concern or prioritize customer satisfaction. I would caution other clients to be very clear up front and not assume post-installation support will be available. Image caption- RELIEF TUBE TERMINATES ABOVE THE DRYWALL: Impact plumbing refused to reposition or extend the pipe to prevent damage to the drywall

Our hot water tank failed on Saturday. I called the company that had installed it and they had been…read morebought out by a large company. They got back to me and said they would have a plumber out to assess it on Monday. He showed up on Monday and confirmed that the tank needed replacement and he would report back to Head Office in Vancouver. Couldn't confirm when they could get back to do the job! On Tuesday I called them and they said they couldn't get approval for replacement until the following Monday!!!! That would be 10 days without hot water!! I paid for their service call and contacted Mike from Impact Plumbing and Heating. He got me to take a picture of the tank and the label and send it to him! He called back and said his guy (Max) would pick the tank up around noon and head over! He arrived at 1:15 pm and by 2:30 was finished!! One call was all it took!! I would definitely recommend Impact Plumbing for any plumbing, heating or gas job!!!

Within a week of installation of our new hot water tank, it cracked causing a huge leak. We called…read moreimmediately, but the company told us that it would be 5 days before we could get a new one. February is not a good month to have cold showers for 5 days!! Despite numerous calls, we have not been able to speak to a service manager, or get them to budge on the date. Wouldn't recommend the company.

From the owner: Archie Johnstone Plumbing and Heating Limited is a fully licensed and bonded mechanical company…read moreserving Victoria and the surrounding area since 1954. We provide plumbing, heating, air conditioning, sheet metal, heat pump, refrigeration, gas-fitting, furnace, boiler, hot water tank, and fire protection installations and repairs. When you book us for a job we guarantee you: reliable service with trained red seal tradesmen. We also have 3 gold seal approved project managers. We are proud to provide a 24/7 emergency repair service and have a retail store that stocks plumbing parts and lots of faucet cartridges. We look forward to hearing from you! When requesting a quote please provide a phone number where we can best reach you.

Mark and his team at Phillips Power Vacuum Service just finished cleaning the ducts and furnace of…read moreour house. They are extremely knowledgeable, efficient and very friendly. Very impressed with their service. I always try to support local business wherever I can... and I can say without a doubt that I'll be recommending them to whomever needs their services. Thanks for a great job guys!

From the owner: Phillips Power Vacuum Ltd. has been in business for over 34 years and is proud to be locally owned…read moreand operated. James MacDougall, Victoria native, has maintained the company to NADCA qualifications. Their team is covered under Workers Compensation and our liability insurance. Please note Superior Steam and Vac has recently purchased this company and offers the same professionalism as the previous owners. We are a small family run business as well. We GUARANTEE our performance!

24/7 just wrapped up their second great job for me. First a while back was a simple light switch…read moreconversion. And this one was a pretty major project running two cables to install a pair of electric vehicle chargers. Had to run the cables half way across my house, cutting into the ceiling drywall in one room and in the garage. Overall they did a fantastic job. Kept the area clean and put it back to as close to normal as possible (they told me in advance that they put the cut drywall pieces back up, but don't repair the cuts). Would definitely recommend 24/7 Electric. Both for little jobs and for getting your Tesla ready for super fast home charging with a Wall Connector!

I had a fan installed and two bathroom vents replaced and as usual, the service was exceptional…read more Clay arrived and did the work in a quiet and professional manner. I have used 24/7 Electric previously and will us their services again.

Aire Serve has always provided us with speedy and professional service for our Heat Pump. We even…read morepurchased a new system from them this past year ... Brett is a fantastic technician and always friendly and willing to answer all my dumb questions

If I could give no stars I would. Never call this company if you need urgent service. Tech came…read moreright away. We had no heat or hot water due to a neighborhood wide power surge and outage that fried the electronics on an on demand unit. Asked for a quote for replacement of an existing unit that is 9 years old and the quote for the recommended replacement part. Expressed to all we spoke to the urgency of the situation. Only replacement part quote came in- told that it may not work at $1000. No option but to try it given the situation. Apparently it is not possible to just give us a quote to replace a unit that was sized right and worked fine until a power surge blew it out for 9 years. The quote required the "comfort sales guy" organizing a visit with us, no date offered, told he wasn't available. No replacement quote a week later. Of course the recommended replacement part (over $1000) no guarantees and no return did not work. After that part failed the tech identified other issues with the unit that were clearly visible at the initial visit indicating the unit was already failing. Just got a very terse call from the owner saying it was us that were unreasonable in expecting a quick replacement quote. Just wow! Can't say more, as I have to prioritize getting heat and hot water into the house, still none 8 days later!