If I could I would score a zero.
Thursday, August 24, 2023 my husband & I signed the contract with Infinity Outdoor Solutions to construct & build an outdoor building/garage with an attached half bath. We had the first draw/payment which was paid on Friday, August 25, 2023. The concrete slab was not poured until two months later, in early October. Then, on Wednesday, October 11, 2023, a second draw/payment was made for supplies. Since the concrete slab was poured, the workers did come out to install footers they had forgotten.
The only work that has been done since is the frame & doors were installed on January 6th. Since this date, we have paid for the last draw for the sheeting and have not seen any work.
After the frame went up my husband & I went around looking at it and noticed many beams have gaps & some of the welding looks like a beginner did it.
The owner & his family have been sick & in and out of the hospital and three weeks ago the owner's dad passed away to which my husband & I understand & are very sympathetic to; however, all we've asked for is communication if something comes up or if there is/will be any further delays. We never get responses from the owner unless we send multiple emails. Sometimes we won't hear back for 3-4 days.
This job should have been completed back in November. What is more frustrating is that we've paid for supplies we have not received & a job that should only taken two months is now going on seven.
We filed a complaint with the BBB & have not been able to get any help from them either because no one from the company would contact them back. read more