Our system was turned on 3 months ago, and starting the next day, all the lights in our house started flickering in the evenings. The flickering instantly stops when we turn off the solar system. Initially they were adamant that this had nothing to do with the solar panels which is obviously absurd. Twice they have sent electricians who roll their eyes at us and tighten the connections and leave. No one is interested in actually solving this problem. Regret does not come close to describing how I feel about using this company. Edited to add that their reply is a joke. They have "determined" absolutely nothing. They have no idea why our lights are flickering. They want to claim it's not the solar panels, but turning off the panels instantly fixes the problem, and they have no explanation for this. read more

Eddie G was our sales rep. He provided excellent customer service & was patient and helpful with all our questions/concerns. We needed a new roof & we're interested in solar. My husband did some research & connected with Eddie at Infinity. The entire process went smoothly & we couldn't be happier. Each step along the way, we had a contact person who would update us on the next steps & answer and questions we had. The roofing crew was professional and efficient. As was the solar install guys that came a few days later to install the solar. The value for the services we received was excellent! We are very pleased with the look & quality workmanship of the roof & solar on our house! We highly recommend this company for anyone looking to make the switch to solar. read more

Infinity Energy - Solar Installation Near Me - Mahwah, New Jersey

Infinity Solar is as unreliable as solar power. Great when it's sunny. Not great when it's cloudy. While technically they're ok, they are totally unreliable about being there as the assigned time. For the installation, even though I told them repeatedly that the time they scheduled didn't work for me, they all showed up, hanging out in my driveway. Same thing with an inspection nine months later. I confirmed 9:30 AM twice. They showed up at 9:00 when I wasn't there. My follow up call resulted in them blaming the utility provider, then lying to me --that it was my job to call the utility and reschedule. They never told me that. I don't think that they're really bad people--just incompetent. read more

The roofing installation was great and very smooth. The solar installation on the other hand wasn't just good, Lars, Mikey, Damian and Ivan really went above and beyond to make sure my family was comfortable, safe and happy with the final product. The respected our home (even though is was a rainy day) they were very neat and professional with their work. And I have to say they were super cordial. I am very impressed with my whole experience. I had spoken to at least 5/6 solar companies in the past and this has by far been my best experience. Thanks again. read more

Will say that dealing with the sales person was okay, the company did their roof inspection and claimed it good and didn't need any repairs, during the installation I heard one of their workers saying to another worker that he doesn't care what happens after the insulation because that's his job . Couple of months after we realized the roof leaklng and it's under where the workers was talking. We called and complained to the company and they did sent out someone, they claimed that the area around the chimney was leaking not the roof, we got two contractors and they claimed the roof was damaged when the solar company did the insulation, This company did not want to take responsibility for the damage and they wanted $600 to remove and replace each panels , we was lucky to get a contractor that redid the roof for almost half the price that this company was charging and the contractor charged only $200 to remove and re install the panels. Our panels now installed the correct way and I got 30 years warranty on the roof. Sorry but this company takes advantage of their customers, I am sure it have better companies out there. read more

Did very shoddy work on my roof and refused to come back and fix. Do not use this company!!! read more

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Steer way clear of this operation. We were sold a package with both a new roof and solar. We we worried that the roof installation would be done by subcontractors but were assured that all work would be done by Infinity employees with in-house training in proper techniques. The crew that came to do the roof work were sloppy at best. Damage was done to our hedges, a screen door, a gate, and worst of all the vent openings on our roof were left uncovered while they scraped off the old shingles-resulting in the destruction of our kitchen fan. Getting their office to take responsibility for the damage has been difficult. We asked for someone to come out to take a look at the exhaust fan and they sent the same roofer... who wanted to go into our attic and dismantle ductwork when it was clearly the exhaust fan in our rangetop microwave that was damaged. He listened as we turned it on and it rattled and whined with the debris that had fallen into it. We didn't let him touch our ductwork. We're done with this contractor and we've told the folks at Infinity as much- we don't want him touching anything else in our house. We've asked repeatedly for them to send anyone else. You'd think they'd send someone to verify the problem who wasn't the contractor who had f'd everything up in the first place. It's also worth noting that they left the kitchen exhaust duct detached from the roof stack. Found that out a few days later. Interesting note- they like to tell us that any compensation we receive will be taken out of the roofer's pay. Sounds like they hired a sub... or they're comfortable with breaking labor laws. We can't get their customer service to send someone to observe and they clearly don't want to take the responsibility for this. We've sent photos of the damage. We've received quotes for repair for the fan and sent them along. Because the fan is built into our microwave they're now playing games and claiming we're being dishonest and asking for microwave repair. Once again- they could come out and take a look for themselves. They also lied about the amount of plywood required to repair parts of our roof. Somehow I managed to get them to give me a credit for this, but it was more about catching them in a lie than having them do the right thing to begin with. A complete sh**tshow from beginning to end. And now they won't take responsibility for a few hundred dollars worth of damage on a 50k install. Do they even have insurance? The lies and utter lack of responsiveness that comes out of their office is unbelievable. Do yourself a favor and go with anyone else. read more

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After one year I am still waiting for easily fixed issues by Infinity Energy (of NJ, https://thenewutility.com) It is understandable, especially in businesses that have remote work that quality and miscommunication issues may arise. A Contractor must be prepared to resolve these issues immediately. We all can accept that things happen. What is unacceptable is when a Contractor will not take responsibility and aggressive action to rectify an issue created by them. I brought to their attention immediately upon installation completion 2 issues: 1. Damage occurred to the ridge vent (crushed when either stepped on or a panel dragged across it) This is very important because of it visually looks like a dip in our roof, and the ventilation is not blocked anywhere along the ridge 2. That the panel Placement was not in the agreed upon design and production analysis result. This is very important because this disrupts optimum solar future expansion of the system on our roof without moving the array and will cause additional expense to us, And, also because it may be the reason why the System has only achieved 88.6% of its design output. Now let me state here that if only 90% of a guaranteed production is common then the consumer should be informed and not be making a decision from the offset presented, called a "guaranteed ouput", no less! In my case, this calculates to a 2307 KWh deficit after 1 year which has significantly reduced the ROI from my projection determination that the Solar investment would be financially prudent. (By the way, there also is a production guarantee with Infinity but the small print reveals it kicks in after 4 years and coincidentally also 90% of design, and they will not fix but only compensate you for lost KWh at the installation date's electric rate). Apparently, these important issues to me, nor a satisfied customer are not important to Infinity who responded slowly at first requesting documentation which I provided immediately and finally dismissed my repeated emails when I told them I would no longer argue with them, but also not recommend them. I repeatedly tried to resolve these issues with Customer Service reps, the Consultant, and Service at Infinity to no avail. Additional notes on the placement error are that we went back and forth modifying the proposed max fit design to balance the panels on the 2 roofs. When we finally got it perfect to allow for future fill-in of the moved panels I was asked to sign off on the design. The Solar Consultant assured me there was no loss of any KWh in the analysis. They submitted a different layout plan to the town permit application and that plan was not installed either. The efficient install team was hurried with a 2 1/2-3 hour commute each way to finish the installation in 1 day. Infinity Solar is invited to address these issues, resolve them, honor their installation guarantees, and receive a satisfied customer who will gladly refer them and reach out to them for future expansion and battery investment opportunities. Otherwise, this is not an Elite installer and I would not recommend this company that will not stand by their workmanship and proposal promises. read more

The workers from Infinity Solar did a great job in installing and setting up the solar system. The guys worked through rain and sun, they didn't leave a mess. They borrowed a rake which they broke! They replaced it without me saying a thing. The guys all knew what had to be done. Amanda from the office has been so responsive and very helpful! She made the experience very simple and answered all my questions. Only reason I did not give a 5 star was due to communication to the sales person, that could use just a little improvement. I would recommend them, and will leave another review in a few months once the system has been turned on and running. So I can let you know how that is going. Lastly the start from finish did take a very long time but I think it had more to do with LG Concierge not Infinity Solar. Thanks all @ Infinity Solar - hope the service does not change. Keep up the good work practice. read more

Infinity Energy - Solar System installed, looks great! - Solar Installation Near Me - Mahwah, New Jersey

Many companies would hound me for solar consultations. I said yes to a couple of them and they all failed to show up on many missed appointments, so I gave up on them. Infinity came when they said they would, they set very clear appointment times and ultimately did a very professional job with the installation of my solar panels. They also do roofing projects, which may be more comfortable with them putting solar on my roof and drilling holes into the roof. They strive for and achieve customer satisfaction and they stand by the work. I would highly recommend them. read more

I wish our company was run this smoothly! I can't say enough about how great this company is, the support throughout the process was amazing. It started with Murph with the initial consultation and follow up proposal. I had contacted (5) different solar panel companies when considering going solar, and by far Murph was the most knowledgeable & helpful. Although I took a long time to make the decision, Infinity Energy was the clear winner. I'm glad I did not go with the lowest price bidder because after the sale it got even better. The office support was fantastic. Susan was the main contact and coordinated every detail. The communication was very clear and they met all of their promises. I had Infinity also replace my roof shingles before the solar panel install as well as gutters after the panels were completed, so I started with a clean slate. I would recommend you consider doing both the shingles with the solar so you're all set for years. Illona & Hope were also helpful in the office and informative explaining about how SREC's work in New Jersey and helping with the paperwork making it a seamless process. Nick with the permits made everything flow smoothly. Joel & Alex also helped after the installation was completed as I needed some help with the iPhone app. I'm saving about $400 a month in electrical cost with the system I have installed, and my PSE&G bill this month will be $4.95. With the SREC's, and PSE&G savings my payback should be about 5 years. Call Murph at (855) 769-3713, you will not regret it. I highly recommend this company. read more

Great experience overall from start to finish on going solar. Very responsive crew, willing to customize and adapt to your need, honest and competitive pricing, and the team stays with you through the journey of installation and activation. Highly recommend read more

Everyone from the office staff to the guys putt up my solar panels were extremely professional and friendly. They explained everything they were doing from beginning to end. I highly recommend them to everyone. read more

Infinity Energy - Solar Installation Near Me - Mahwah, New Jersey

Just had my system installed this week and everything Went as promised. Dave Cohen was very thorough, installation Crew and follow up by Susan was on point and was kept informed Through every step, highly recommend, go solar!! read more

The customer service is fantastic. They can be reached 6 days a week minus Sunday. Any issue I had with my monitoring was always rectified within 24 hours and the data restored so I know precisely what I made, used and have stored. The panels I have I was told would produce over what I use even though the system is designed based at 85% of what my consumption was for last year. I currently produced 108% so 23% above what I was promised and I still have the long summer solar producing months ahead of me. Looking forward to my $5k NYS tax rebate check in 2019. read more

I had solar system installed in oct 2020 by infinity solar. Everything worked out awesome at the time of the installation. The coordinator at the time was phenomenal and on top of the entire process, come oct 2021 my ceiling leaked in one spot, the solar company was here the same day to take care of the issue both inside and outside. There was a leak in another spot a few weeks later and they fixed it right away. The third time it leaked the owners came by to assess the problem. They made things right by ripping out my old roof and installing a new one that was more compatible with the solar panel installation at no cost to me. I have worked with many construction companies on different projects but have never seen the kind of integrity and customer service Infinity solar practices. I am so happy I chose them over 15 other solar companies trying to get my business. The crew is awesome, the roofers are very knowledgeable and their craftsmanship was outstanding. The owner called me and made sure I was ok with the way things were going. Things sometimes go wrong with construction projects due to numerous reasons but this company puts their customer first and will go above and beyond to make things right for them. I know they did for me! I have already recommended them to some of my friends and family read more

The guys were very knowledgeable and respectful of our home, they even managed to entertain my kids. It was quite amusing. When they completed the job they cleaned up everything and made sure I knew the next steps in the process and showed me everything. Great job, thank you! Jen & Rick H read more

Everything seems to be working Okay after 2 years of signing up and being started up. Unfortunately, I wish the company would do a visual check and system check at least annually to ensure everything is fine. Maybe 1 panel or 2 may be defective or the system is not performing to its premium performance especially after the 2 rough winters we had here in NY. read more

The solar system installed in May of 2017 has not been functioning since July 2018 to this date. The support from the company is highly inadequate. Don't invest in this product. read more

I had my system installed 3 years ago by dedicated professional men who left my yard cleaner than it was. From the initial meeting and explanation I was thoroughly pleased. Also they monitor my system throughout the years. Very highly recommended company!! read more

Great service. Excellent company . I highly recommend this company for your solar installation.

I searched for the right solar panels for my home for months and found them right in my town. Infinity installed a great system on my roof and their staff was very professional and responsive to my concerns. I had many questions regarding installation, permits, power generation, inverters, finance, etc and their sales guys and installer explained it all and walked us thru the process. These guys even set me up with a roofer that gave us the best price for a new roof prior to installing the panels. I've had my system for almost a year and haven't had any issues and my electric bill is gone, except for the mandatory $20 O&R service charge. I ended up generating much more power than I consumed so I bought an electric car which runs off my panels. We're very happy we made the choice to go solar and very satisfied that we chose the right company to do it with. read more

Infinity Energy - Sunpower panels done right - Solar Installation Near Me - Mahwah, New Jersey

Be very careful who you hire to install solar on your home, these people do not tell you the entire story. The installation cause the snow to rip the gutters off my home and for 4 months have been telling me they would repair, does not happen. Also, There are guards to prevent this from happening, but they did not disclose this information and for 4 months have been stating that Sun Power has NOT got back to them also not true. Sun Power does not have snow guards. The owner is a liar. Most importantly, I am still receiving an electric bill each month which is costing more going solar, only 2 people in the house. This solar company misrepresents DO NOT GO SOLAR I am updating my review, Akiles at Infinity got the snow guards installed but did not have snow this winter, so not sure if they work. But I can tell you that the solar panels make the rain storms like Niagara falls the gutter are not handling the rain and still receiving electric bills I stand by what I previously stated DO NOT GO SOLAR worst mistake I have made read more

I just wanted to share our great experience with Sunpower. Our installation of solar panel was flawless. From the professionalism of the salesman, John Merriam, to the installers, to the people who came and inspected the system, I cannot give enough praises. Do you believe that one of the installers actually asked me for my vacuum so HE could clean up some saw dust he made in the storage/crawl space during installation? Who does that? Virtually unheard of these days. How about the salesman just swinging by on the day of installation just to make sure everything was going smoothly? Again, unheard of. But last week, almost two months after installation, something happened that really shows how great this company is.....even after your system is installed. Early this week, we had crazy heavy rains and winds and that evening we discovered a leak in our master bath ceiling. As our home is not even 3 year old and we had never had any issues, we immediately assumed the leak was related to the installation of the solar panels. At 10:30 in the evening, my husband emailed the salesperson asking for assistance. Before we could even check our emails in the morning for a response, our door bell rang at 7:55am. Guess who it was? That's right....someone from Sunpower to look at our issue. Again I was shocked! Where do you find service like that these days? And for the record, the leak ended up having nothing to do with the solar panels (It was a deficiency in the installation of the roof). Because I have a broken foot and it is in a cast, I was not able to climb the attic stairs with the Sunpower Representative. However, he was kind enough to take pictures of where the problem was, forwarded me those photos and even gave me his phone number in case my husband had any questions. Unbelievable! So the bottom line is if you are looking to go solar, I would highly recommend Sunpower by Infinity. They are there for you even after the installation is complete. read more

Don't let this company fool you they do not care about you they all about selling you a product weather it works for you or not that there problem they installed panels at my home now I am paying triple of what I was paying prior to panels don't get me wrong solar is good but the company has to know how many panels to install to make it work this company does not. Get solar just not from this company they do not meet your needs. And they won't do anything to correct the problem they say if you want more panels they come at an additional cost when it should have been installed in the first place according to the energy you use that was there job to know but that's how they get you install get you into a contract and if it doesn't work they charge you for more what a scam this company is. Don't fall into there trap also how convenient that the person who lied and sold this contract got fired. Phony company don't fall for this scam. Shame on you read more

I would highly recommendable SunPower!!! They came out, did a great job catered to my concerns, and 1 1/2 years later when the roof was leaking they showed up the next day to fix it!!! He could only temporarily fix it, but did I mention it had nothing to do with the panels??? If you're looking for solar.... look to SunPower!!! read more

The reps and field folks were professional. Unfortunately, for my case and assessment, I would only have minimal savings so I opted not to go through with this plan. read more

We had our solar system installed in June 2015. To date we have produced almost 4800kwh! The people we dealt with at Infinity Solar were more than accomodating and fielded all of our questions numerous times. In my opinion they did an excellent job with the installation. I will be honest that I am a little concerned about how the snow will slide off the panels and if it will affect my gutters. Not sure if there is anything that can be attached to the bottom of the panels to break up large chunks into smaller chunks.. I only worry about this because my parents had installed a metal roof recently and the snow would slide off that like an avalanche.. These would also appear to be just as slippery and I am sure the snow once in motion will not stop.. B. Olson, Suffern NY read more