Had panels installed by Sunrise Solar Solution. The phone number is nor working. Impossible to reach.

Everything went well until five years later when we went to sell our home. Our realtor discovered that the final inspections and documents had never been completed with the city. It's been six weeks now and we are chasing down Sunrise and the city inspector to complete the process. This should have been finished five years ago and it's frustrating the amount of time it is taking us to try and get a call or email returned from Sunrise Solar. This kind of screw up will literally stop you from selling your home. read more

This is a follow-up to my initial review from April 2015. I noticed in early July '18 that 2 inverters died without getting an email notification alert even though I have it set to receive them. I never heard from Sunrise until I contacted them in mid July when the new inverters were about to be delivered. I had called Enphase prior and found out both inverters went down in late March and replacement ones were ordered in late June by Josh Heinz/Production Manager. Also, Enphase informed me that Sunrise's monitoring system is more sensitive than a homeowner's which is why I did not receive an alert. Josh delayed my new inverter installation. Instead of emailing me, he claimed he called me to set up an appointment but it was to a wrong # with a different area code and different from the one he provided to Enphase in my replacement inverter order and printed on the shipping label which I provided to co-owner, Doug Hertz. If Josh had indeed called the number, he would have heard the answering machine message, "you have reached the Wong residence," realized the error and emailed me but that did not happen. A week was lost as a result. I asked him about this but he ignored my question. Then he kept pushing my appointment back. Originally, set on Wednesday for Friday afternoon but cancelled as the weather forecast had a 40% chance of rain in the pm that did not occur until after 5pm. Instead of immediately setting up another appointment, he waits until the following Monday and pushes me to Wednesday. Because of rain, inverters were finally installed Thursday morning in early August but I noticed right away that they still were not reporting so I emailed Josh; no response. I called him Friday mid day (see photo) and the receptionist said he was out of the office. He finally responded on Monday and ignored my asking him why it took 2 days to reply. Not only is Sunrise's customer service lacking, they are expensive. It was the highest for me even with their "thousands less" discount. A neighbor's system from another solar firm, Green Hybrid Energy Solutions in White Plains, NY, uses the same brand panels and inverters, and has better khW output despite it being an older system. He paid a few hundred dollars more without any discount, had trees cut down, full warranty, a platform built to tilt the panels and 1 more panel than my system. With another neighbor, Lee's estimate was the highest out of 5 solar installers (they went with SunBlue Energy/Sleepy Hollow, NY and their 27 panel system has great output with no problems.) For top dollar, one would expect stellar customer service and that has not been the case. Josh ignored my questions about the cause of delays, discrepancy between the phone number he called vs. the one he gave Enphase, choosing to deflect them. I don't want an apology as I would find it insincere esp. since co-owner Doug was cc'd in all my email correspondence with Josh. The only time he chimed in was after my first email offering an apology and reimbursement for the lost khw outage but it didn't account for the extras Con Ed charges based on khw usage. If everything aforementioned was not done in retaliation against my first review, then let Sunrise explain why my failed inverters went undetected for almost 4 months, why I wasn't contacted immediately and why is it acceptable to ignore customer's questions. Let them respond here to the questions Josh ignored about my phone number discrepancy, why he took 2 days to respond to my email, and have them state, by full name, how many staff are dedicated to monitoring customer's systems. Let's see how transparent and forthcoming they are. Customers have a right to know. This way potential and existing customers will know if Sunrise Solar is the right solar provider for them. They weren't for me.... read more

Sunrise Solar Solutions - Solar Installation Near Me - Briarcliff Manor, New York

I got several quotes, they seemed the most well thought out. 2 years after my panels were installed my electricity costs went from 300 monthly to 17.00, and I am even charging my electric car. So far, so good! Their flexible financing that they offered and made it affordable for my family.Also, guaranteed the solar panels efficiency for 25 years so while other companies had their options, we went with Sunrise. read more

We are very satisfied with the solar system that Sunrise Solar Solutions installed for us. We have an 86 panel system on a mostly south-west facing roof (some south facing). It has been generating a significant amount of electricity and cost savings for us. We got proposals from a few companies. In terms of pure economics, it was difficult to evaluate proposals because there was an apples-and oranges component. We wanted all black panels so they would blend into the roof, and we wanted maximum efficiency. One of the key selling points was the system that Sunrise proposed, which basically permits one to determine the efficiency of each and every panel, and also to determine whether there is a problem in any one panel. (We have had the system for three months, and there have been no problems). Sunrise explained that this type of system was a bit more, but would produce more electricity, and be easier to maintain and upgrade. In addition, we have used Sunrise Building (their affiliate) to do a substantial renovation of our home, as well as replace the roof, so we knew them to be reliable and trustworthy. After agreeing on the design, specifications and contract, it was necessary to get a zoning variance, in addition to the usual permit. The reason for the variance was because Briarcliff Manor has an old law limiting the maximum square footage of a solar system, and our proposed system was more than double the maximum size. (Solar panels used to be quite ugly, but not anymore). The contract with Sunrise required that they obtain the variance, and Sunrise was able to obtain it for us. Because of the time taken to get the variance (not Sunrise's fault, and we knew about it at the outset), there were new and improved panels, and Sunrise and we agreed to go with new-and-improved (and aesthetically better looking), and they just charged us the additional cost (with no mark-up). The installation process went smoothly, as well as coordination with Con Ed, and the building and electrical inspectors to get everything approved and installed. I have attached a few pictures showing the finished product, and some of the monitoring. Special thanks to Lee (who was the original representative), Matt & Doug (who dealt with design, contract and permitting and overall supervision), Sam (the project manager) and Conte Electric (which did the electric work). We would highly recommend Sunrise Solar Solutions for your solar needs. I have included a few pictures - it is the long ranch house. read more

See all

I initially heard about Sunrise Solar through a local family friend. At that time, I was already considering other national company solar options from Sungevity, One Block off the Grid, and Solar city. Compared to my conversations and interactions with these all other companies, Sunrise proved to be much better in their communications and explanation of the entire process. Once the process got going it was great to be able to depend on their local service and deal with someone just miles away vs a call center halfway across the country. The installation was also seamless, and I've been in regular touch about making sure my new coned bills are correct. I would highly recommend Sunrise over any other provider in the area! Oh yes....everyone who works there is very nice too! read more

Going solar, making the leap was nerve wracking for me. I'm happy Sunrise Solar Solutions is there. Their communication and level care cannot be beat. Highly recommend. read more

We just had Sunrise Solar do our system at our home in Irvington, NY and had a very positive experience. We worked with a lot of vendors on this project and had our issues with many of them, but Sunrise Solar was always professional and easy to deal with. It is a confusing market out there and we weren't sure what we were signing up for but I would highly recommend them. My husband enjoys monitoring the solar system online (you can track what it produces on a day to day basis and see what it feeds back into the system). They were very clear and communicative in walking us through both the install/equipment and the permitting paperwork, and we live in a tough town for that. read more

Sunrise Solar Solutions - Solar Pergola - Solar Installation Near Me - Briarcliff Manor, New York

Sunrise has largely ignored my complaints that the system was failing to collect any energy. I had to learn that because my electricity bills remained high since the Sunpower dashboard was not working either. Sunpower is still not reporting and, although Sunrise managed to bring the system back on line once it is now offline yet again and my bills are climbing yet again. Add to this the failure by Sunrise's electrical sub to properly document my project so that I do not have an approved inspection. Extremely poor customer service. Stay far away. read more

Just got a call from Sunrise employee name Izzy. Talked over me, told her 4 times I wasnt interested, had been on a web site and now a get all these solar companies calling. She keep ask me where do you want to put it. Commercial = residential i can give you price over the phone. Keep talking over me, not wanting to hang up I had a to say Hello Hello Hello three times till she give me a second to get word in. I said I am not interested please take my name off............she hung up on me. read more

We live in Hastings on Hudson, NY. Sunrise Solar Solutions was chosen by the committee called Solarize Westchester, composed of members from Dobbs Ferry and Hastings. We were hesitant about the whole process of installing solar panels on our roof. Sunrise Solar Solutions came to our house to see if our property qualified for solar. We agreed to the installation. They took care of everything needed for the installation. They got all the necessary permits and any other paperwork that was necessary. Installation was scheduled. Every person involved in this process were polite, efficient and did exactly what they said they would do. If we had any questions, the office was able to provide answers. Any problems were resolved quickly. Sunrise Solar Solutions continues to monitor our entire system to ensure that all is operating properly. We have been most impressed with Sunrise Solar Solutions and would gladly recommend this company to anyone interested in installing solar panels. read more

We are very satisfied with our experience with Sunrise Solar. Lee, Matt and their team were extremely efficient, responsive, and answered all of our questions as novices in solar energy production. The financing was easy and Sunrise walked us through each step, making the process much less intimidating. Moreover, the installation happened quickly, allowing us to begin making energy as soon as possible. We have already noticed a decline in our energy bills and are really quite thrilled knowing that we are leaving a smaller carbon footprint on the environment. We really appreciate the personal touch, and they made us feel like we were all partners in the project. We highly recommend Sunrise Solar. read more

Sunrise Solar Solutions - Solar Installation Near Me - Briarcliff Manor, New York

I often try to be critical, if deserved, on a review but I have to say my relationship with Sunrise Solar has been exceptional. Before contacting Sunrise and other companies that would offer a solar solution for us, I contacted a relative in the Midwest who works in the industry. He was able to evaluate Sunrise and another competing company that gave us a proposal. I spent much time with Lee from Sunrise who graciously and intelligently answered all my questions. His patience and approach to making me comfortable in this decision stood out. I would then forward his comments to my family "expert" and he agreed that Sunrise Solar offered the best in state of the art technology value, as well as the design of the system. First impressions are often the most important impressions, and having Lee walk me thru my options, made my decision of using Sunrise Solar quite easy. read more

This is a follow-up to my earlier review. Sunrise installed an 86 panel system about a year and a half ago, which has been producing between 75% - 80% of our electricity. On Monday, I received an email from Sunrise saying that there seemed to be a problem with a string of panels. (I had earlier received an email from the web based monitoring system, but hadn't gotten around to investigating.) They asked if they could come out, and when I said yes, a worker came out the same day. Since they had to remove panels to look, they returned with a second worker the following day and completed the repair. Since it was under warranty, there was no charge, Great service. read more

Sunrise Solar is the real deal. Not only do the know solar, inside and out, they are part of one of the most respected home improvement companies in the Hudson Valley, Sunrise Building and Remodeling. read more

Hard to get the top raring from a critic like me but in this case --- the risk of investing 30k to save that over the course of 5 years (not to mention the 15k in tax breaks the first year) is not an easy one to take. Dealing with Lee S. L. from Sunrise was a pleasure. He was knowledgeable and patient responding to questions and concerns. The workmanship is not the issue as all the local contractors that do this are experienced roofers -- what is most important is the one on one connection with the salesperson and the feeling of absolute trust. Only negative if you want to call it that was they predicted a 30% savings in my highest in the nation Con Edison electric bills over the course of a year --- they were not correct --- it is more like 40%!!! Hey, we took 36k from savings which we will not touch anyway and got 15k back from state and federal and the rest is being paid back in reduced Con Ed bills n 5-- what can be a better investment than that! read more

We used Sunrise Solar over a year ago and the entire process was seamless and professional. In addition, Sunrise exceeded our expectations on the ease of the transition to solar. The estimate was 100% accurate as well as the initial tax credits. They took care of all of the necessary paperwork and permits, and, double-checked that our roof and exposure were compatible for solar panels. The installation only took a couple of days to install the 28 panels and ancillary equipment which essentially consists of a couple of small boxes in the garage. The panels are aesthetically pleasing and now that we are past a year into installation we have seen the electrical cost savings that they projected. Overall an extremely positive experience and we would recommend Sunrise Solar to anyone considering installation of a solar system. read more

We went solar a year ago and we have seen huge savings. The company is fantastic, soup to nuts. We had them run figures for us a few times because we were on the fence. Lee, Doug, Matt and all of the staff are so friendly and knowledgeable, and they take great pride in their work. They really value their customers. Fyi- The installation took only a few days and had no snags! read more

I used Sunrise Solar to install panels on my house over a year ago. They made the process simple. The panels look gorgeous and the design fits beautifully on my roof. I have a large house and wish I could have installed more panels because my bill has come down very nicely. I got several prices and Sunrise was by far the most reliable and their product produced more energy for the same number of panels than other companies.They are also a local company and I felt more comfortable using a Westchester based company that has been here for many years. read more