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The Bronx, NY

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Infinity Beauty & Spa

4.0 (3 reviews)
Open • 9:30 am - 7:30 pm

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Victoria's Nail & Spa - Acrylic set

Victoria's Nail & Spa

1.8(242 reviews)
2.4 mi
•$$$

I came here yesterday afternoon out of desperation as I couldn't go to my normal place in Queens. I…read morehad a two week old builder gel set with almond shaped tips that needed refreshing, with three nails needing repair on my right hand. Positives: I was immediately assigned to a manicurist despite the crowded waiting area. He worked pretty quickly and I was finished in under an hour. Ultimately, my nails were acceptable. The shape was close to what I wanted but not exactly. The color compliments my skin tone, and my nails feel sturdy. Concerns: The filing and buffing of the nail was a bit too rough for me. It was so rough that he ended up chipping and cracking the builder gel base of 3 other nails, as well as damaging the existing tips. This all resulted in me needing a new set essentially. Somehow after all of that filing I still saw remnants of my red gel polish from my last set on the edges of the nails. I knew I had a little dry skin around my nails having returned from a vacation. But he was a bit aggressive with the cuticle trim. My hands were a bit sore immediately following the manicure and I was afraid for possible infection. But thankfully 12 hours later they've returned to normal. The builder gel application was too thick. So much so that when I put my hand under the light to cure it was burning more than normal. I had to frequently pause to give my fingers some relief. It also left me nervous about how the ultimate nail shape would be. Because he was so fast he wouldn't let me even look at colors to choose from, but rather pointed to a mannequin hand and said pick a design. I ended up with a neutral base and ombré holographic chrome on the tips. Lastly two customers were serviced next to me during my visit. I think the speed is a nice but it doesn't seem like much sanitation is happening in between customers. I didn't see the station being wiped down or tools cleaned. I'm used to seeing bottles of seabreeze or other antiseptic products at the station and none were in sight.

ATTENTION BLACK PEOPLE: Copying my review from the Pelham…read moreNail Bar. It's the same owners, so same scam! I was really hoping that with the opening of this new location - and knowing it is owned by the same people behind Victoria Nails & Spa at Bay Plaza mall - that some of the issues I experienced at the Bay Plaza location would not continue. Unfortunately, after giving this location three chances, I had another experience that left me feeling overcharged and extremely disappointed. Marcus did my feet, and I actually really liked the work he did but I had to talk him through some things. I have attached a photo because I want to be fair about that. However, I was charged $100 for a service that was advertised as $65. I initially assumed the difference (though ridiculously high) was because I had rhinestones, but I was also charged an additional $20 for "designs." Based on the pricing and the service I received, I did not understand how my total came to $120 from a $65 special. I have also attached my receipt. What makes this particularly frustrating is that I am someone who consistently tips based on the quality of the work and of course customer service skills. I have no problem paying someone well when I feel the service warrants it. What I do have a problem with is feeling like I have to scrutinize the bill to make sure I am not being charged for things I did not understand or agree to. And they all love to act like they don't speak English or understand your requests so they can charge you the most expensive thing. Don't fall for it. I have also noticed a pattern in my experiences where staff become unusually attentive or overly friendly right before I end up questioning the inaccurate prices. That has made me increasingly uncomfortable. My previous experiences at the Bay Plaza location are also part of why this was so disappointing. I went there for more than a decade, and one of the reasons I eventually stopped going was because of the way one of the managers, particularly the young manager with the glasses, speaks to customers. Especially when they know they are scamming hard working people. I have personally found his interactions with people, particularly Black women, to be disrespectful and unnecessarily loud and confrontational. That is a tactic, he knows what he is doing. How evil! I am specifically sharing this review because I do not want other Black customers to feel pressured into accepting a price they do not understand. Please ask questions, confirm the price before the service, and carefully check your receipt. If something does not match what you were told or what is advertised, speak up. And if you're trying to explain what you want and they act like they don't speak English well do not move forward until you get an English speaking person! I personally will be taking my business elsewhere, even though I genuinely liked my nails. My feet too but it was not worth $120. Good work should not have to come with the feeling that you need to defend yourself over the price afterward. I hope management takes these concerns seriously, because customers deserve transparent pricing, respectful treatment, and consistency-especially when a business is advertising promotions.

Photos
Victoria's Nail & Spa - Nails done by  Rose

Nails done by Rose

Victoria's Nail & Spa - My real nail was ripped off

My real nail was ripped off

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Infinity Beauty & Spa - eyelashservice - Updated October 2026

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