Haven't dealt with such an UNprofessional outfit like this in a while. After 15 phone calls, trying to get them a copy of my insurance papers (sent two copies to two differing addresses given) so they would stop debiting my account an additonal $8/mo. per locker, they still haven't rescinded the charges or refunded my money. We also lost our key to one locker. That was over 10 days and 3 phone calls ago. When I was finally contacted by Manager?/owner?/caretaker? (never did ascertain what kind of chain of command they have), the person was rude and patronizing, even laughing at me and then denying it!!
We are going to have to drill out the lock at our own cost, (the person finally offered, but my trust was so badly shaken at this point, I didn't trust this person) and then move our things.
When a customer presents a problem, the person in charge should not be LAUGHING AND INSULTING to that customer. I wanted to yell at this hole so badly, but I kept my tongue. What I got in return was appalling in its scope.
I would advise NO ONE to do business with these people ever! ( sorry my writing is so erratic; I just got off the phone with that Bozo!) read more