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Indochino

3.1 (55 reviews)
Closed 11:00 am - 7:00 pm

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Indochino display & storefront
Kevin T.

Skip this location! This location has been terrible to work with. It is extremely understaffed and it's unlikely that you'll end up working with the same person throughout your experience. Their voicemail is routinely full, they do not return messages when left, the office is often dark during posted open business hours and even during appointments they are double and triple booked so you will be fighting for help The entire time. I first came in a few months prior to my wedding this summer to be fitted for a tuxedo for my wedding, blue suit for our rehearsal, a number of shirts and accessories (tie, studs, pocket squares, etc.). The delays and communication were so bad that I ended up handily renting a tuxedo for my wedding from a local shop and that ended up saving my wedding! I am still trying to work through sizing and fabric issues and will go into the new year without most of my items fitting correctly! The staff I started working with earlier this year have all left likely due to the extreme understaffing of this location! Alterations and remade items had the wrong liner fabric from the jacket and vest, sleeves were crooked, measured lengths came back shorter instead of longer, all of my shirt sleeves cut off my circulation.. After all of the problems at this location due to the understaffing I am forced to try finding a different location to resolve all of these problems. Having the same person or people to work with throughout this process would be a huge help however this location is just a recipe for frustration and there hasn't been a single saturation which has appeared to care about ruining my wedding plans out how this first experience with indochino has been in general. Given the poor experience overall I can't warn new customers enough to avoid this location until they staff up.

tab came off waistband
Marlo C.

I purchased a "custom" suit for my nephew to wear for his wedding from the Indochino store located in Santa Monica. All was going well, we liked what was presented and proceeded with the purchase. At the first fitting, the sleeves and pants were too short and the pants legs were too wide. At the second fitting, one of the sleeves was too short and one of the pant legs too short. The manager helping us said they looked fine to him so I asked for a tape measure and measured each sleeve and leg and sure enough, one leg and one sleeve was shorter than the other by at least half an inch! At the third fitting (which I did not attend), one of the pants leg was burnt/ripped. The same manager told my nephew that he would put a rush to get another pair of pants which were to arrive a week before his wedding! The pants did not come. The manager who had been helping us was now unavailable to speak with us. I was told by the acting manager that the manager would call me the next day. I expressed concern about time being of the essence since we're now less than a week for the wedding. Having not received a call, I called back and again asked for the manager. The acting manager called the manager who told him to tell us to have the groom wear the pants as no one would see the burn/rip!!! I asked for a refund and was told I'd only get a refund for the pants. I reminded him that this "custom" suit was for a wedding! I asked to speak to a 'higher up' manager but was only given a first name and no number! My nephew ended up having to wear the "custom" suit due to lack of time to get another. For a "custom" suit and for it to be worn at a wedding, this was a horrible experience and there was nothing "custom" about it. To add insult to injury, I never received a return call from the manager or the manager's manager. Outside of saying they would replace the pants (which I have yet to receive), there was no other attempt to make this right.

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4 years ago

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23 days ago

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11 months ago

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3 years ago

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2 years ago

Krishna was awesome and helped me design the perfect suit! This will be my third Indochino suit, the quality is always the best!

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4 years ago

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6 years ago

Business owner information

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Chris T.

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5 years ago

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2 years ago

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2 years ago

Duranson was super helpful and made everything so easy! Will definitely be coming back!

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6 years ago

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Ask the Community - Indochino

Review Highlights - Indochino

Krishna was so helpful both times my fiance and I entered the store.

Mentioned in 6 reviews

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Fleurish L.A. - Corston Coture Temptress

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4.7(213 reviews)
3.4 miSawtelle
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Found my dream dress here!! And within my budget!…read more I went to two bridal shops in San Diego then this was the first I checked out in LA, and didn't need to go anywhere else! I shared some inspiration pics before my first appointment and Sherri immediately knew what I was looking for and pulled great options for me to try. I quickly found my top choice and came back a few days later to make the purchase. Sherri was very knowledgeable about every dress in her shop and supported me every step of the decision. I felt so confident saying yes to the dress here! This is a hidden gem tucked away in Sawtelle. It's not pretentious but rather a casual and relaxed atmosphere with fairly priced dresses and accessories. I also love that they do alterations in house. Will come back to share pics after I get married in 2027 if I remember!

There has never been a more penny pinching and less moral booking policy. Only 15 of my 200+…read morereviews are 1 star, so I don't choose that ranking lightly, especially for a small local business. We booked an appointment 4 or 5 days ahead of time, as there was full availability on the calendar for weekdays. There is a 48 hour cancellation window, and at hour 47 we realized that the timing conflicted slightly with a work matter (when we made the appointment we were in New York and miscalculated the time difference). An email was sent at the 47th hour (1 hour after the window), mentioning the issue and asking if it could still be canceled since it was so close to the window, and apologizing for missing the window. The owner replied and specifically said "No problem, we've gone ahead and canceled the appointment for you". At this point, we figured all was well as they made no mention of still charging the fee. A few weeks later, we noticed the charge was still there. A quick email reply came when we inquired saying it was past their window and no refund was due. IF this was the case, why did the original email not say so and why did they make 0 effort to reschedule or ask if another time worked better? OR we could have made it work if she hadn't responded so positively. What a slimy way to make a quick $27 for nothing. I will restate that the calendar was still really really open (ie, it was not a highly sough after appointment slot taken from anyone else even on the off chance they were booking in the 2-4 days out window). Overall, it is a blessing the appointment didn't happen after reading some of these reviews about how the owner acts in person (no surprise there). Ended up with a beautiful dress from Berta and would highly recommend their new LA showroom on Beverly.

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Fleurish L.A. - Corston Coture Temptress

Corston Coture Temptress

Fleurish L.A. - Photo area

Photo area

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Santa Monica Tailor by Bello - Chiffon bridesmaid

Santa Monica Tailor by Bello

4.7(115 reviews)
0.4 mi
Walk-ins welcome
Committed to quality results

Mr. Bello is a fantastic tailor who runs a great business…read more He has become my go-to for my menswear tailoring needs, but I have personally seen clients bring all kinds of garments in, including women's clothing. Santa Monica Tailor is right in Santa Monica near the well-known Bay Cities Italian Deli & Bakery. You can find street parking or grab a parking spot behind the business where there are a few spots reserved for clients. Inside is a classy setup with the tailoring mirror and stand along with nice displays of a suit, a vintage sewing machine as a decorative piece, some comfy chairs for clients or clients' friends and family, and tasteful furniture. I've always been greeted with a smile here and very speedy service. At the same time, I never feel rushed here, and I truly feel listened to. You'll want to bring in your garment(s) and then try them on for Mr. Bello to inspect the fit and ask you what modifications you'd like. He has guided me before when I wasn't too sure and wanted a second opinion on how something should fit. I trust him with his choices given his experience. Also, it's been fun getting to become a return customer and hear sometimes compliments on the quality of some garments I have brought in. I know he's seen a lot of clothes, so his eye is really sharp. Here, I have received services such as pants hemming, suit jacket slimming, suit jacket sleeve shortening, and pants tapering. Santa Monica Tailor has always done a great job. The fit always has come out nice for me, and when I checked out the details, I could see the worksmanship that goes into the garments. Note that the business has a policy where you can take in your tailored garment for modifications up to 7 days after recieving it if you are in some way unsatisfied. This is a very smart business move to build trust and loyalty, and it's a nice peace of mind for clients. I also have been happy with the quick turnaround times here and the ease of communication via phone and text. Prices have always been fair to me and in line with other top tailors in the LA area. Payment is accepted via at least cash and Venmo, which I have done, and possibly more like Zelle (inquire further about this). Overall, just a top-notch tailor in the LA area who treats clients with professionalism, respect, and class. It really is a great feeling to have a tailor you trust, so I encourage you to at least try them out and see for yourself.

A great tailor in Santa Monica! Very knowledgeable and…read morefriendly. They also care to give you additional advice to maintain your clothings material. This is the only tailor i will go to.

Photos
Santa Monica Tailor by Bello - Bridesmaid  dress  alteration

Bridesmaid dress alteration

Santa Monica Tailor by Bello - Wedding dress ‍ alterations

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Indochino - menscloth - Updated May 2026

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