Wow! I simply cannot put into words the incredible experience we had from start to finish. My husband (fiancé at the time) wanted to get a custom tux for our wedding. Upon reading articles online a lot pointed us in the direction of Indochino. The convenience of them being in Santa Monica was a huge plus as well. Parking was very easy as there are several parking structures for the mall. Upon entry we were greeted by Shayna, who was the most incredible person to work with. She explained how the entire process works for choosing a tux and was with us every step of the way. I was a bit overwhelmed with all the options so I took a step back but she worked with my husband going through all the details, big or small. Upon receiving the tux some of the pieces didn't quite fit correctly (very minimal) but her incredible customer service kicked in again! She was able to reorder some items and then do alterations on others. She did not let us walk out with the tux unless everything was exactly PERFECT! I truly cannot rave enough about her incredible service. She was sincere and thoughtful and cares so much about how a suit and tux looks on someone buying it. Her customer service made the process of being a tux so flawless! read more

Indochino - Wedding Day - Men's Clothing Near Me - Santa Monica, California

DO NOT BUY A SUIT HERE! The quality is not good and the jacket came in too big. The sales person was incompetent and did not include the vest we requested and got measured for so it never arrived and they could not guarantee we would receive it in time. The manager was completely rude and unprofessional!!! read more

So i recently had a really bad experience here. The company advertised a sale for fathers day and i wanted to participate in their ecosystem and thought why not while they have a sale. The sales person took all my measurements and we went through the process and he was rushing me through thinking he was slick and not only tried to ply me with 40 dollars of extra fees but then refused the discount offered online. Do not go here the service is terrible and they will try to rip you off. The shirts and suits did not appear to be of good quality either. read more

I took my boyfriend here to get a custom suit for his birthday and had such a great experience start to finish with Seth! He was so kind, thoughtful and made us feel comfortable. He also took the time to explain the process to us and asked questions to understand what my boyfriend was looking for. I was recommended this place by a friend and understand why! So excited to see how the suit comes out. Thank you Seth!! read more

We made an appointment for today at 5PM , and me and my husband with 2 kids , we got into the store and waited a little and the sale said they are running a little behind asked if we could wait 30 mins. We said okay and we understood, so we came back after 30 mins. When we got in , there was another sale this time , we waited for so long , he was serving another guest at the same time who didn't even make an appointment , we were okay at first and while waiting , our two little kids , one 3 year old and 1.5 year old started getting fussy , they were hungry and tired. But he was still serving others, and my husband just changed back to his clothes said we are gonna come back because the kids are fussy. The sale said "I understand ". Which is so ridiculous to me, we understood they were behind , and when it get to us, we were not being served . That to me is racism! We are very disappointed, our kids started crying too, it wasted our 2 hours there. If he was understanding the situation, he would let us finish and go instead of serving people who didn't even have an appointment! Very disappointed today , and not recommending at all! I would prefer to pay some more and go to a much friendly place to get the suit done. Such a racist! Just to Note: why I knew the other client did not make an appointment? Because his girlfriend told me! read more

I had the pleasure of working with Harut today. He was incredibly knowledgeable and helped me pick out my suits with expertise. His attention to detail made the whole process smooth and enjoyable. Highly recommend going to Harut read more

Skip this location! This location has been terrible to work with. It is extremely understaffed and it's unlikely that you'll end up working with the same person throughout your experience. Their voicemail is routinely full, they do not return messages when left, the office is often dark during posted open business hours and even during appointments they are double and triple booked so you will be fighting for help The entire time. I first came in a few months prior to my wedding this summer to be fitted for a tuxedo for my wedding, blue suit for our rehearsal, a number of shirts and accessories (tie, studs, pocket squares, etc.). The delays and communication were so bad that I ended up handily renting a tuxedo for my wedding from a local shop and that ended up saving my wedding! I am still trying to work through sizing and fabric issues and will go into the new year without most of my items fitting correctly! The staff I started working with earlier this year have all left likely due to the extreme understaffing of this location! Alterations and remade items had the wrong liner fabric from the jacket and vest, sleeves were crooked, measured lengths came back shorter instead of longer, all of my shirt sleeves cut off my circulation.. After all of the problems at this location due to the understaffing I am forced to try finding a different location to resolve all of these problems. Having the same person or people to work with throughout this process would be a huge help however this location is just a recipe for frustration and there hasn't been a single saturation which has appeared to care about ruining my wedding plans out how this first experience with indochino has been in general. Given the poor experience overall I can't warn new customers enough to avoid this location until they staff up. read more

Indochino - Indochino display & storefront - Men's Clothing Near Me - Santa Monica, California

My experience at indochino in Santa Monica was amazing! I booked an appointment ahead of time and was greeted right on time. Krishna was great! He made me feel so comfortable and at ease when designed my suit for my wedding. He was extremely detailed in all the measurements he took and was just fun and easy to work with. As a female looking for a masculine style suit for my wedding I've run into issues in the past where people either judge me or don't understand the look I'm going for, but Krishna understood it all and made the experience very enjoyable! I can't wait to get my suit and see how it turned out! read more

Took my soon-to-be son-in-law there for us both to be measured for tuxedos. Seth was great. Offered a number of options. Great atmosphere, too. We should be getting our tuxes in a couple of weeks. If they fit like I assume they will, I'll give the whole experience 5 stars read more

Warning, do not purchase. I bought without reading the reviews and regretted it. Unless you are a college student, the suit is not acceptable quality. read more

I hate shopping, especially for suits, but I had a great experience buying some suits there. My intentions were to buy just one suit, but the customer service was second to none and I walked away with two suits and a sports coat, that were tailored to perfection. I can't wait to wear them! I will definitely return for more... read more

I purchased a "custom" suit for my nephew to wear for his wedding from the Indochino store located in Santa Monica. All was going well, we liked what was presented and proceeded with the purchase. At the first fitting, the sleeves and pants were too short and the pants legs were too wide. At the second fitting, one of the sleeves was too short and one of the pant legs too short. The manager helping us said they looked fine to him so I asked for a tape measure and measured each sleeve and leg and sure enough, one leg and one sleeve was shorter than the other by at least half an inch! At the third fitting (which I did not attend), one of the pants leg was burnt/ripped. The same manager told my nephew that he would put a rush to get another pair of pants which were to arrive a week before his wedding! The pants did not come. The manager who had been helping us was now unavailable to speak with us. I was told by the acting manager that the manager would call me the next day. I expressed concern about time being of the essence since we're now less than a week for the wedding. Having not received a call, I called back and again asked for the manager. The acting manager called the manager who told him to tell us to have the groom wear the pants as no one would see the burn/rip!!! I asked for a refund and was told I'd only get a refund for the pants. I reminded him that this "custom" suit was for a wedding! I asked to speak to a 'higher up' manager but was only given a first name and no number! My nephew ended up having to wear the "custom" suit due to lack of time to get another. For a "custom" suit and for it to be worn at a wedding, this was a horrible experience and there was nothing "custom" about it. To add insult to injury, I never received a return call from the manager or the manager's manager. Outside of saying they would replace the pants (which I have yet to receive), there was no other attempt to make this right. read more

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I was fitted for my wedding and while the experience went well, the store ordered the wrong shirt (a shirt I had never once discussed with the associate). I called the store to fix this issue and was told that a manager is the only one who can assist and that I would be called in an hour. Two days later, no call and when I tried to call the store now, Chris hung up on me and took the phone off the hook. Will absolutely never recommend this place to anyone. To the manager - how many hours a week are you working my man? Why are you so impossible to get a hold of for a clear issue like that caused by your own store? How do I contact corporate? Is there even a corporate to contact?? How is it this hard to fix a mistake your own store made?? read more

Krishna was awesome and helped me design the perfect suit! This will be my third Indochino suit, the quality is always the best!

Indochino was recommended by a friend. Inspired to see the suits in person after viewing online. Walked in to this SM location, the floor staff was assisting other men with suits so I patiently waited and browsed with my fiancée. This guy stopped by asked 1 question on what we were in for, I mentioned I was here looking for a wedding suit, he mentioned the 2 best seller fabrics,1 of which is currently unavailable (no name?), the other being the harrogate (which is what I was initially excited to see and learn more about!) I was mid sentence and the guy walked away sat down on his stool and got on his phone. Took that as my cue to leave.... I am a head manager in another service industry for high-end clientele and this was completely unacceptable. I'd imagine the experience would be better with someone else? ... Fuck this guy. Thanks for the help. 1-star for the actually quality of the suit being nice read more

Indochino - Your sales reps... - Men's Clothing Near Me - Santa Monica, California

My suit pants ripped down the back seam after 3 uses. 3.... Anyways, I bring it to be fixed and the store manager won't even waive the $20 shipping fee. Crazy bad experience all around. read more

Don't buy there. Service is terrible. For a 'custom' suit, they will take you money, but if you need adjustments (which you will) they won't answer the phone or support you in any way- they have your money and the transaction is done. Tried calling corporate office and it's even worse. No response to phone calls, e-mails, chat or submission of a problem ticket. read more

I'll keep it short and sweet-- the fit looked absolutely horrible. My fiancé looked worse in the suit than in his casual clothing. I later took a look at the photos from all the other reviews-- almost all the fits look god awful! The worker who did the fitting/measuring for us refused to accept that the fit looked bad and that he needed to fix it. On top of that, he completely lost his cool on my mom who offered him some very reasonable and respectable suggestions about it. Very unprofessional behavior that involved raising his voice and avoiding any responsibility for his mistakes. Finished the night on a good note by going to Hugo Boss and paying more for a suit that actually makes the groom look good and not like a complete utter mess for our wedding. read more

This location is the worst. My partner has been a loyal customer at Indochino for many years. The Santa Monica location happens to be the closest one to us so my fiance and I made an appointment to look for his wedding tuxedo. Simon greeted us with minimal energy and simply showed us two designs to choose from. When asked if there were more samples, he said no. That's it. No reason, no alternatives - just no. Simon made no effort to understand what we were looking for. He made no effort to close a sale. He seemed exasperated once he heard we were looking for a tux and not a suit and honestly made us feel worse for even asking. Terrible customer service. Terrible energy. Terrible all around. Read the previous reviews and skip this location. We drove 30+ minutes to the West Hollywood location and within minutes had a much better experience. read more

Krishna did a great job with the suits for my wedding party! He was able to coordinate with several other Indochino locations across the country so we could submit the order altogether. His communication throughout the process was awesome. Highly recommend! read more

Krishna was so helpful both times my fiance and I entered the store. He patiently guided us through the process and handled my endless questions effortlessly with grace. So knowledgeable and so helpful. This process was really easy for our first time buying a custom suit. Will definitely come here again for any custom suit needs. Ask for Krishna! read more

Amazing services from Krishna and Ky. Personable, they know what they are doing. Great service over all. Can't wait to see the final product!!! read more

Elliot made my experience at Indochino in Santa Monica a great one! I was running a little late due to unforeseen circumstances and traffic but he was courteous and ensured I was taken cared-of. We were able to take down all the measurement and gave me personal suggestions in regards to the style I was going for. I have yet to receive my suit but if it's anything like the service, I know it will be great! Indochino, please hire more employees like Elliott (Santa Monica) who take the time and show dedication to ensure the customer is satisfied. Thanks again Elliot! read more

Wow, second try with Indochino ordering a suit for a friend's wedding. The fit is terrible (again). After retaking measurements to fix the poor fit of the suit from a few years back, sending photos, and jumping through all the hoops to get the measurements changed with customer service (which is a huge pain). Good luck trying to book an appointment in person to take measurements as they're booked out for weeks/months in advance. Indochino just takes you're measurement numbers and sends them over to an overseas factory. Quality control seems to be (from my experience and a few more reviews) really poor. It's almost they take a measurements and send them to the factory where someone has lost their tape measure and just eyeballs it. It's insane. Once you get your poorly fitting items, good luck trying to find how to file a claim on their never ending maze-of-doom website, as the customer service phone line has been discontinued, the chat function doesn't work, and no on responds to your emails. It's like they know that it doesn't matter how terrible the clothes come out, if theres no customer service avenue to address the issue, they still collect their $100s and don't have to do a thing. If you're planning a wedding I highly recommend against using Indochino, the clothes come out looking terrible and you'll lose your mind trying to deal with them. NEVER AGAIN read more

PLEASE AVOID THIS PLACE! I have never written a negative review before, but felt obligated to after my horrible experience. I purchased 2 custom suits and after already returning them for alterations, the sleeves were still 2-3 inches too short. When I requested additional alterations, they refused to alter the suits any further. After they were unable to cite a single policy that I had broken to justify this decision, I became a little suspicious. So, I took the suits to 3 different local tailors, and sure enough, they all confidently informed me that the suits were UNABLE TO BE FIXED - the original measurements were too far off and not enough material was left to make them fit. Two of the tailors even told me that they "get messed up suits from Indochino all the time." So, now I am left with 2 "custom" suits that are literally unwearable and Indochino refuses to do anything about it. On top of all of this, the "district manager" Shayna was very unprofessional and even attempted to lie to me about a discussion that was never had. After contacting Customer Experience, their only solution was to reroute me directly back to the employee I had an issue with - a very inappropriate response if you ask me. Since having this experience, I have come across multiple people who have had similar run-ins with this company. This is something I wish I knew ahead of time, and is the reasoning behind the making of this review. Go somewhere else, anywhere else. ***Below you will see an inaccurate response by the company, and further proves the reasoning behind this post. It is very telling when a company chooses to double-down on a unjustified response by an employee instead of ensuring a paying customer has "custom" suits that fit.*** read more

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I had an exemplary first-time customer experience at Indochino today. I made an appointment online and spent over an hour with Elliot who was personable and had deep knowledge of the never-ending options available when you take the time to customize your suit to your size and preferences. I purchased 3 suits and 5 shirts and felt as though I had over 100 choices and preferences to meet my style and needs. Elliot was professional, understanding, and very patient as this was my first experience away from buying off the rack. I can't believe I waited this long to treat myself and actually buy suits that authentically fit my body. I am feeling very encouraged after just leaving the store that I have found a new partner in all of my future wardrobe purchases. My fingers are crossed for having the same experience when I receive my suits in the next 4 weeks. read more

Indochino - Personalized Service, Reasonable Prices, Options Galore! - Men's Clothing Near Me - Santa Monica, California

Krishna was the most patient and professional customer service. We initially only wanted one suit but bought more because of his knowledge and expertise! Highly recommended!! read more

Awesome place to get a custom suit. Came in with no appointment and they were able to take care of me same day. They also help with style options and colors. Many fabrics and customizations to choose from. Also the price is great for custom fit suits. I'd expect to pay just as much or more for an off the rack suit. read more

I was hesitant but curious to check out Indochino based on the mixed reviews. I heard from a friend that there was an entire new team working at the store so I decided to check it out. What I found was an experience that went above an beyond my expectations! Jacob helped me with my recent purchase, He was incredibly personable, efficient, and extremely focused on the details one would expect when purchasing a custom suit! If you're in the market for a suit, I highly recommend checking them out!!! read more

I had a great experience with Shayna a couple weeks ago (Nov 2021) getting remeasured for a suit. She was attentive and patient in explaining her process and made sure I was comfortable and confident with the decisions at every step. She also saved me a future appointment by taking vest measurements in case future orders include a vest. read more

Great quick measurements and a nice personal touch. Came in for new measurements (had bought before) and appreciated the attention to detail and precision and double-checking of measurements. read more

Duranson was super helpful and made everything so easy! Will definitely be coming back!

My experience with Indochino was pretty amazing I did not have to have anything tailored so I can't speak to any of that. I ordered a suit for my wedding and 3 dress shirts. Everything came quickly and fit perfect straight out of the box. Shaina gave me excellent service in store and made the experience really fun. read more

Indochino - Men's Clothing Near Me - Santa Monica, California

Just do yourself and favor and skip it. Mind you this is all for my best friend's wedding (I was in the wedding party and giving a toast): Suit arrived, and it wasn't even close to fitting. Not as in "well, I like a more slim fit and this was a little baggy." No. The pants were huge, the jacket sleeves were four inches too short. It was an absolute joke. "No worries," I thought. "I'll take it here to get altered!" Store called me once my alterations were done...after a month...and I unzipped the garment bag at home to realize that NOTHING HAD BEEN ALTERED! All of the pins, needles, chalk marks were still in the pants/jacket! I took it back the next day. I was called a few days after that to come pick it up. Guess what! THE ALTERATIONS STILL WEREN'T DONE! This time, I had no time to take it BACK IN FOR A THIRD TIME because I was flying out to the wedding the next morning. Customer service is a joke. I doubt I will ever hear back from them. And there is no central help line -- you are left to the devices of a chat bot. The employees working were nice enough, but I honestly feel like I'm getting Punk'd. The worst part is this will absolutely ruin my friend's wedding photos. I am not the only one in the party who had a bad experience with this company, but mine was definitely the worst thanks to the "tailor" at this Santa Monica location. read more

Had an appointment but when I got there, no one acknowledged me so I sat on the couch for a bit. Still no one came to say anything to me even though it was already past my appointment time. What a waste of time. read more

I called this location after being a customer at a different location to get my previous, recent measurements. Tonya (who refused to spell her name for me) the store manager answered, I simply said, "Hi Tonya, is there anyway you can provide me my measurements", she replied, with an attire: no I can not. I chuckled, assuming she was being facetious because I just got off of a call with Glendale (the location I normally patron) and they confirmed they will but they were swamped and I needed these measurements immediately. She then began to give me reasons why she could not provide my measurements and then asked if I was going to another vendor. I said yes I am, but I only just need the waist and up measurements. She then asked for my name and email and then proceeded to look up my account. I'm assuming she was looking them up to send them, but nope, she then explained to me again on why measurements are different at each retailer and because I needed previous alterations. I explained alterations were only for the shirt and pants, my jacket fit me perfectly. But I was met with was more hesitation to give measurements. Awkward silence, then I asked again, directly, can you provide them or not. She then proceeded to tell me how she didn't appreciate how I talked to her initially (comical) and rushed through providing measurements with more condescending tones. The whole interaction was extremely dissatisfying and unprofessional. I just wish after brining business to Indochino and having such a great interaction with all the other stores I visited, including Glendale, San Diego and having my groomsmen go to the store in Phoenix this one interaction won't sour my overall experience. My suggestion would be to never ever go to this store unless you enjoy brash and rude customer service. This is no reflection of the brand or the suits but specific to this store and treatment. Please get Tonya some more help with staff and make her go to some sort of customer experience training. read more

First time purchasing from Indochino and cannot say enough about the customer service. Our associate Martin was super kind, patient and very knowledgeable about all of the customizations and accessories. Could not have asked for a better experience! read more

Not sure if it's the company or just this store but they descriminate against people and kids of special needs. I took my son there to get a suit for his dad and my wedding a month ago. The two reasons we did this were: 1. it had a 2-3 week turn around time for custom suits and 2. it is custom and my son can't fit into regular suits. My fiancé and dad went first to be fitted and then we took my son. We made an appointment and he was measured and we paid. Measurement was a bit challenging as he is physically, developmentally, and mentally delaiyed. He also is on medication for one of his disabilities that causes weight retention and makes losing weight difficult. We knew we would need to go custom made for him as he is short and round. We also had to save up meaning we were two months out from the wedding when getting fitted. Leaving the store we felt fine and were assured no issues. Two weeks later my fiancé and fathers suits both arrived. They are definitely in need of the tailoring that is promised with the suit but they arrive. A week and a half pass (my sons appointment was the day after his dads) and no sign or call from the store. We called and were told there had been a mistake in measurements and they would place the order that day (four and a half weeks from our wedding). We requested to speak with the manager and we're told to call the next day. When speaking to the manager we were told we would need to receive a refund in a week or two as they "could not make his suit with the measurements of our son". I asked how this was possible as it is a custom suit and was told "the distributors won't make it as they use certain templates and making them to our sons measurement wouldn't look good" and that they won't make it. This is where my issue falls. Either they can't make it because the suits we are spending thousands of dollars on to be custom made are indeed not custom or they won't make it because my special needs son will make their brand look bad..... we are trying to get a return on the other suits but they say they can't as they are "custom" but are they? Either way this place is a disaster. Trying to be high class but showing true gutter colors. Would give zero stars if possible TLDR: wouldn't (or couldn't as suits may not actually be custom despite cost?) make a custom suit to fit my special needs son who isn't "normal" measurements. Descriminatory. read more

I'll mark this review as final once we actually get the tuxedo in hand, but for now five stars! My fiancé and I have had a terrible time trying to rent suits at mens warehouse for his groomsmen for our upcoming wedding. And a mediocre experience so far with Black Tux for the suit rentals. So we were honestly kind of dreading this appointment and trying to find him a good tux to purchase for the wedding. We made an appointment, arrived and were helped right away, and our attendant Jacob was amazing! (Unlike Men's Wearhouse where we made an appointment, confirmed the appointment, arrived and had to wait for 10+ minutes and ask multiple people to help us before getting help, because we were told that they don't take appointments.....) Our appointment did take the full hour, probably because Jacob was kind enough to take the time to walk through every customization with us and show us examples when we wanted to see the different options in person before deciding. We were walked through the reasoning of why you might want to choose one customization option or another which was helpful. Fingers crossed everything arrives on time and accurately! read more

Exceptional service here. I understand everyone has a different experience and the worker you are with may definitely affect your feelings about Indochino, just like any other clothing store. I highly, highly recommend Duranson. An absolute delight to work with. He was very professional, respectful, and knowledgeable from start to finish. Duranson knows his stuff, which is what I was looking for exactly. Whether you are a beginner or an expert, he is the man to guide you for that special occasion. Never hesitated to answer any beginner questions I had. I now not only have a wonderful tux in the making, but also learned a lot from this gentleman. I am excited to see the final product. You will not be disappointed if you make an appointment at this location with Duranson. read more