I have lived with back pain and been a chiropractic patient for 25 years. I needed a more permanent solution as the pain was adversely affecting my quality of life. After my initial consultation a care plan was developed. From that point on the process was completely seamless. Due to another condition I have, my procedure was a bit more complicated and required multiple disciplines. The communication and coordination from ISG was fantastic. The entire staff at ISG, from the office to the surgeons, are concerned and caring. They are on time and efficient. Something you don't experience in health care often. It's been 5 days since my procedure and the constant pain in my leg is gone. Thank you Dr. Ye, Dr, Robinson, Bobby and Kaitlin. I am so looking forward to a full recovery and a new pain free life. God bless you all!! read more

The absolute best Spine group in the Midwezt with expertise on every level, especially with the physician who is exact with a very nice demeanor who knows how to address people and find a rapid solution. He's confident in what he can do and he's already treated me several times I'm more impressed every time I see him! I feel grateful, appreciative, and believe I'm in the best possible hands for my needs: uplifted! read more

I have been a patient of Dr. Arbuckle's for about two years while dealing with lower back pain that, for a long time, had no clear explanation. Throughout this journey, I have had several injections and two ablations, and through every step, Dr. Arbuckle never gave up on finding answers and helping me find relief. What I appreciate most about Dr. Arbuckle is that he truly listens. He takes the time to hear my concerns, explains things in a way I can understand, and always makes sure I know what the next steps are. Even when something didn't work as hoped, he continued to look for solutions rather than giving up. Chronic pain can be incredibly frustrating and exhausting, especially when you don't have a clear explanation for why you're hurting. Having a doctor who is patient, compassionate, persistent, and genuinely invested in helping makes all the difference. I am extremely grateful for the care I have received from Dr. Arbuckle and would highly recommend him to anyone dealing with chronic back pain. He has truly been a wonderful doctor throughout this entire journey. read more

Had some surgeries almost 10 years ago. They were great then. Dealing with some similar issues in neck due to old age. The staff are very caring. The doctors are super. No qualms with their expertise. The office staff seems to be keeping up ok with the continued growth. read more

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I had great care! Everyone was very nice and helpful. The Nurse helped me with getting the area exposed for the procedure. The procedure was not felt and had only a little soreness The next day. I would recommend The Indiana Spine Group for professional care! read more

Dr. Kraemer patiently listened and asked good clarifying questions as I shared my history of back pain with him. The staff were friendly and welcoming and my appointments were finished in a timely manner! read more

Dr. Kim and Courtney are far above any professionals I have encountered at different offices. They made me feel like a human not just another appointment. read more

Dr. Arbuckle is a excellent physician who cares deeply about his patients car Xxxxxxxxxxxx read more

The staff are wonderful, polite and know how to handle when you're in pain. Dr. Vito is the best. He always has the plan.

I would prefer to write after I've recovered more but I keep getting these notifications asking for my review. The office staff has been responsive and courteous to all of my requests and questions. I felt like I never really got a chance to ask the doctor questions about my surgery, length of stay or recovery. I am currently 10 days post-op, and have improved but still considerable discomfort and pain. I assume this is normal but I have had no communication with the hospital or doctor. My post-op appointment is still 5 days out. The other issue I had was waiting for discharge from the hospital. I was kept overnight and told I would be going home the next day. The next day the doctor did not come by for "rounds" until late in the afternoon. I was not released until after 7:00pm that night, long day just waiting to go home. These issues do not allow me to leave a rave review about this surgical experience. Ultimately, the level of success in resolving my issues and controlling my pain will be the final determinant of this experience. I hope to find in a few weeks that my neck/back pain has subsided. If this happens, then I will be singing the praises of Dr Brkaric's work! read more

Front office scheduling staff appear overwhelmed and might be better relocated from cubicles at the front entry way. No issues with type or quality of care. read more

I had an 8:00 a.m. appointment with Dr. Kevin Macadaeg. I so appreciate Dr. Macadaeg for his compassion, expertise, and communication skills. I've known him since he started the practice. He has treated various back issues for me successfully for seven years. I have probably referred six patients to him, all receiving superior care and outcomes. Today I am feeling hurt, betrayed, and yet in severe pain. I called the Carmel office two weeks ago to request an injection. The scheduler checked to insure that I was not violating a "waiting period" between shots. I explained that the pain had been more severe with a short three month span than I usually experience after nine months to a year after Dr. Mac's expert therapy. I'm back in my office after I was turned away, an hour ago because the front office had no record of my appointment. Bad show. The scheduler was pleasant and seemed pleased to slot me into an appointment within a relatively short wait given that my pain levels were so high. The front office staff this morning were agreeable and I believed attempted to fit me into the schedule after telling me that I did not have an appointment. I'm writing this arguably because I am disappointed. I will continue to depend on Dr Macadaeg and his care. Perhaps he and his partners might examine best practices regarding their support staff processes. Respectfully, Kevin Dr Kevin Balog (retired behavioral health practitioner, Ed.D., Ph.D. APBB--early in career) read more

Dr. Arbuckle is terrific! He explained things so well, in such a great way that we actually learned a lot! He is kind, gentle, good-natured and funny and my son thinks he's great, which is so key! This is the only doctor he's enjoyed going to! read more

The experience is always topnotch, I feel very good going into the office an I just know I will be treated with all the excellence in the book. I had a L 3-4 Laminectomy that has worked great, no longer any pain in my right leg. Dr.Gorup is an excellent surgeon and a great person. I'm always greeted with the best of care as soon as I enter the office, knowing the staff will treat me with exceptional kindness and respect. Which is a comfort when you are experiencing intense back pain! Thanks to you all! 100% thanks to the Lafayette office read more

Everyone in the practice is kind and helpful.Doctor Kramer explain everything to perfection always leave feeling like I am in good hands.

very busy office. no communication from front or support staff but Dr Macadaeg is very good at what he does and normally very informative.

The only that could improve my experience is the wait time past the scheduled time. I do understand this sometimes necessary.

Waited 50 minutes after my appt time to be seen, just for doctor arbuckle to try and prescribe me an nsaid for 5+ year long chronic lower back pain that has me bedridden and crying in pain! Would not recommend. read more

I've now had 3 surgeries for my spine at Indiana Spine Group. On my last follow up visit, I let my surgeon know that I have significant upper thigh and hip flexor pain. He had x-rays taken and it's been over a week and I cannot get anyone to provide me information on the findings. Yet I've an appointment to have an injection in the hip for the pain, which has yet to be diagnosed. I'm quite frustrated with the lack of follow up communication. I get the feeling that as long as one's in line for a surgery, you are nurtured but following surgery, not. Finally, the administrative team that manages their PT office does not confirm appointments nor communicate on other issues. read more

I had Dr Farran for cyst drainage and a steroid injection in my lower back I am in worst shape than before. I cannot recommend him. I am going to a different doctor hopefully to right his wrongs. read more

This company is in violation of a discharge order. Several calls were made. Two by me and two by my attorney. The bills keep coming. Make no mistake, we are ready to sue. read more

Dr. Farren is absolutely wonderful. Great bed side manners and doesn't rush you. He will take the necessary steps to listen to your concerns and provide the best assessments. read more

I was referred to the Indiana Spine Group by my primary care physician. I was experiencing significant back pain. I was seen by Dr. Konopka & Dr. Adams in both the Greenwood & Bloomington offices. The first 5-star comment goes to the scheduling staff. They could not get me in until the next calendar year; I advised them that I lived closeby and if they had a cancellation to please call me. They did exactly that, and I was able to get in quickly. Excellent job by the scheduling staff listening, and making the appropriate entries in the computer system to allow them to reach out to me when an appointment suddenly opened up. Thank you for being so efficient and responsible!!! The next 5-star comment goes to the nursing and support staff. They bent over backwards (pun intended) and made extraordinary efforts to squeeze my injection appointment in (pun also intended) at the end of the year, then quickly worked to obtain pre-authorization from my insurance company - successfully; their quick action saved me significant personal expense; I am very grateful for their excellent skill, attitude, willingness to help, and truly going above and beyond to assist their patient. Their level of service was absolutely top-notch. Finally, my last 5-star comment goes to Doctor Jeffrey Konopka & Doctor Brian Adams. Dr. Konopka's assessment and initial consultation was professional, timely, and he was very explanative answering all my questions. Dr. Adams medical care and communication skills during my injection procedure were flawless. Most impressively, even though Dr. Konopka was not on site, I heard Dr. Adams consult with him twice about two different concerns; the availability provided by Dr. Konopka and the willingness to immediately consult by Dr. Adams showed me that this is a tight knit group of professionals. I appreciated how answers and decisions were made immediately instead of the expected response of: "I'll consult with him and get back with you as soon as possible as he is out of the office at this moment." Truly impressive. Finally, Dr. Adams skills were superior because his shot placement completely relieved my pain at this time. While I know this might just be temporary, I am so thankful that it was 100% effective. In summary, my experience with the Indiana Spine Group scheduling staff individual, the nursing staff for Dr. Konopka, Dr. Konopka himself, the nursing staff for Dr. Adams, and Dr. Adams himself - were all superior. I could not have asked for a better group. Should I have the need and decide to move forward with further corrective procedures in the future, I will not hesitate to utilize the exceptional professional staff at the Indiana Spine Group. read more

Dr spent an hour with me first visit referred me to p/t and the right meds helped me front staff also efficient xray/ mri on site

I have the greatest confidence in the doctors in this group. They are professional and extremely gifted and caring. The people working behind the scenes however are unresponsive, unprofessional, and uncaring. I have been averaging almost 10 calls before I get a call back, trying to get a procedure scheduled that Dr Macadaeg recommended. If they're in the "healthcare" industry it sure seems like they should be more interested in the health and well-being of the patients. read more

I recently met Dr. Michael McCarthy of Indiana Spine Group, for a consult regarding my lumbar stenosis. I could not be happier with my experience. Doctor McCarthy was very personable and professional. It was refreshing to find a doctor who would actually listen to my concerns and answer my questions. He took the time to review my diagnosis thoroughly and with images showed me the areas requiring surgery. At no point did he try to compel me to make an immediate decision about having the surgery. I must mention the staff I met. The girls I saw at intake were very amiable and made me feel like more than just a number. And lastly, I must give kudos to Dr. McCarthy's clinical nurse, Krista. She is simply amazing. Her years of experience have taught her well academically and given her people skills you rarely find in the medical environment. I enthusiastically recommend Dr. McCarthy if you are in need of a spine surgeon. Kiki A read more

Staff is friendly and I always get great service starting as soon as I walk through the door. Dr. Sasso has been a great doctor to both my husband and myself for our spine issues! read more

I'm at 9 months, (2) implants and (3) pain specialists later. We originally contacted ISG to repair a damaged Spinal Decompression and herniated disc issue. it was yes yes yes we will implant an SCS in your back, this pacemaker will control and dissolve your back pain. With the 1st surgery, the SCS leads moved creating level 8 & 9 pain thresholds. ISG was too busy to investigate WHY the increased pain levels. "I turned the pacemaker off." 4wks after the 1st surgery they Scoped my spine, oh oh oh the leads have moved, we need to do this surgery over. Insurance Co. now in the situation. After the 2nd SCS surgery, pain thresholds drop, but (7) program changes later, pain levels flex between 3 and 7. We have had to invest into bio-lateral spinal injections, quarterly to be able to walk. Now lets discuss sleeping, the back spasms dictate my sleep patterns which are up and down 24/7/365. I'm, tired and very disgusted with ISG and Abbott Labs. DON'T go there, they are only interested in your Insurance Card. After $115K expenditures, I don't see Drs. just White Coat "operators" whose REAL-Time efficiency ratios are a faction of what they SELL out their front office. read more

Dr. Danial Kim is a wonderful, professional and very honest surgeon. He didn't push for a surgery. He gave me an honest advice, referring me to Physical therapy. In the future, if I have to do the surgery. He will the one. read more

I'm not one to leave bad reviews, but watch out for this place. Indiana Spine Group makes it extremely difficult to find straightforward pricing for almost anything. When asked how much the doctors visit or an MRI was, all I got from anyone was "I don't know" and that it depended on insurance. Yes, the insurance company will cover a certain amount based on your deductible, but to not have clear pricing in my opinion is... unacceptable!!! On other note, when calling Indiana Spine Group. Expect to call a half a dozen times for almost anything. No one picks up the phone, returns your voicemail, or knows anything (see above). read more

Do not recommend. Was told I would be self pay because I had not filed a claim with my insurance after an auto accident. (I didn't need to, it was other person's fault). read more

I was referred to ISG for installation of a SCS pain controller. After the 1st botch surgery, I had to wait 3 months on the Insurance Co.for a Do-Over. Then comes 5 months of uncontrolled pain moving from 3-7 Rms. Then I'm told in Jan '23 we need to establish a new bench mark. Come to find out, the Program that was left on the SCS Controller was only a Play-bob. U could run the controls up , down or off. Same pain sensations, persisted NO difference, that meant the whole Pain Management Set was a fraud. I've had the controller for 11 months, during that period ISG has had the Unit turned off 5 months due to their operational issues. But, ISG cashed the checks very quickly and I was charged a 2nd deductible. I have been told later, that they assure success with a 50% reduction in pain? That was a huge shift from what the Front Office was selling in early 2022 , Complete Pain Control. (Still waiting for ISG to show up) read more

Getting closer to an answer for my next step!!!!! Dr Robert Funk really tried to help me! I really appreciated all of his efforts! I wish the injections would have worked! read more

Dr. Smucker's CMA is very rude, and non caring. They will not allow you to change providers if your provider does not typically do the procedure that you need, you can not go to that provider. You are stuck with that provider. So have to have that doctor do your surgery. I have found another provider at Ortho Indy who does do my type of surgery. You also NEVER see the doctor even if you are having a problem. Thank twice before going there. read more

While the actual medical staff seem competent, the front office is not. The prior authorization staff did not submit the authorization paperwork for two weeks and only did so after we called insurance to see what was taking so long and were told they had never received a request. We were then lied to by the Spine Group who only came clean when we demanded to see the fax confirmation. This tells me two things: 1. They do not follow up with insurance at all to make sure the correct paperwork was received and 2. There is no reasonable expectation that any bill received will be accurate because they obviously don't understand how healthcare insurance works. To make matters worse, this is a Medicaid policy and we were told by the office manager several times: "well this happens with your kind of insurance" meaning that the Spine Group seems to prioritize commercial patients over Medicaid which they are contractually barred from doing by IHCP. My advice: don't go here if you can help it, but if you can't, demand proof that all paperwork was submitted timely and accurately to your insurance. Follow up with your insurance no longer than 72 hours after they told you it was submitted. We will be reporting them to Medicaid, but I hope someone else reads this and can avoid these issues when dealing with your own healthcare. This screw up has caused an additional two to three weeks of debilitating back pain and I would hate to see someone else suffer at the hands of their incompetence. read more

Doctor Rick Sasso is very knowledgeable and an amazing doctor. Doctor Arbuckle gave me some pain injection in my spine. Was good relief for a long time. read more

I went to the Spine Group after an MRI showed that I had a herniated disc. I was surrounded by young people in the waiting room who were taking many pain meds a day and who were there again for injections for pain and had been dealing with horrible pain for years. I am in my thirties. They told me that I could have surgery but let's first do some cortisone shots and do I want narcotics? I said no to the narcotics since they make me itch but I went for the cortisone shot. It helped minimally and after a few weeks I began to have shooting pain down my leg and then my leg and foot weren't working well. (Not from the shot but apparently the disc was moving further out). I showed them that I had "foot drop" and that I needed to know what to do next. They gave me another cortisone shot and told me to call them in a month. A MONTH! I am dragging my leg like Quasimodo and they want me to call back in a month? My father in law knew some people who he sent my MRI to. All three of the Spine doctors at these different places wanted me in surgery that day. They told me if I had waited a month I could have lost permanent function of my foot and possibly worse. I got immediate surgery and am almost 100 percent. There are many other very good Spine places to go to and I would never send anyone to The Spine Group. It almost cost me my functionality at a young age. read more

Indiana Spine Group has everything needed for spine health in one building, including spinal diagnostics and therapeutics, physical therapy, chiropractic and imaging. Everyone on staff is friendly, caring and knowledgeable. I appreciate that the doctors listen to their patients and do not suggest surgery as the first and only option. They are willing to discuss a multi-prong approach to treatment and pain management, and they have almost everyone in the same "office". If you get an X-ray or MRI, they are happy to burn a copy on CD for you. I highly recommend Dr. Smucker (Orthopaedic Spine Surgeon) and Dr. Macadaeg (Minimally Invasive Spine Specialist). read more

This review is of the Kokomo branch of a Indiana Spine Group. I haven't been to their other clinics. I made the appointment last week and did the pre-registration online, as instructed. I showed up at 10:03 a.m., my appointment time was for 10 a.m. First impressions: the front lobby smelled unpleasantly familiar; then, I recognized it: Port-o John. It was probably the cleanser or something they used, but it was foul. There were bathrooms in that front lobby hallway, so, it could've been a dirty bathroom I was smelling. Even so, this is a doctors' office, right? It shouldn't smell like a public toilet. Next, the waiting room was extremely low budget. I used to be in social work, and this is the kind of clinic that you would find in public housing complexes and Medicaid clinics. The harsh lighting above and industrial brown, low-pile carpet immediately concerned me; the beat-up chairs and Formica tables scattered around the waiting area confirmed my fears. So, I should have been prepared for the series of brochures promoting local businesses and a bizarre trophy for a hot rod award, or something, lining the wall approaching the check-in window. I immediately had serious doubts about my choice of back specialists. I waited at the check-in window for several minutes--even though no one was in line in front of me--and watched the two receptionists talking back and forth. The receptionist finally slid the glass window open and asked how she could help me. I stepped forward and gave her my name and appointment time. She said that my appointment had been at 9:30; I explained that I was told to be there at 10 a.m. She replied that I should have received a phone call confirming the time, but then remarked, "although a lot of people are telling me they're not getting our phone calls." No apology; no emotion at all, in fact. She asked when I'd like reschedule my appointment. I felt relieved that I had avoided treatment at this dodgy clinic and told her I would find another provider. read more