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Indiana Mentor

1.0 (1 review)
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8 months ago

Poor staffing and staff who don't care about the clients a company who could fucking care less about the client and the sharp of the house

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BrightStar Care

BrightStar Care

5.0(3 reviews)
0.7 mi

Brightstar has been a lifesaver for us. Our mom was in need of a personal companion so that my…read moresister (main caregiver) and I could work and attend to our home lives. The stress of caring for Mom and working full time was overwhelming my sister (I live further away making it difficult for me to help as much). We interviewed three agencies and were instantly impressed with Brightstar. Jean, the owner was professional, open, and made us feel she was truly listening and understood our issues. One of the other agencies was over 30 minutes late for the initial interview (with no phone call). We were assigned Gwen. She is amazing! She is extraordinarily kind, patient, and reliable. I wish we could have her 7 days a week-she only works 3 of our days (11am-7pm). She has become mom's friend as well as caregiver. She ensures mom is stimulated mentally, physically active, fed, cared for, showered, etc. She brushes and curls her hair. She takes her for walks, rides in the car, reads with her, plays word games, and talks to her. The caregiver we have the other days of the week is also very kind, reliable and caring. She is a little less assertive than Gwen and lets Mom manipulate her into letteing her be lazy, but she also provides excellent care. We are now going to move to 7 day/week care and I hope that our secondary caregivers will be just like Gwen. They aren't the least expensive, but they are the best! Highly recommend.

We hired Bright Star to assist with caring for our mother. With very short notice they sent…read moreprofessional caregivers to help. Every assistant they sent was wonderful. They had true compassion and cared about helping. They bonded with mom who needs a lot of assistance and understood all her medical and physical requirements. We are very comfortable having them care for her. This is a very professional and caring company!

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BrightStar Care - BrightStar Care West Lake County

BrightStar Care West Lake County

BrightStar Care - BrightStar Care West Lake County

BrightStar Care West Lake County

BrightStar Care - BrightStar Care West Lake County

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BrightStar Care West Lake County

Home Care Services Of Northwest Indiana

Home Care Services Of Northwest Indiana

1.0(1 review)
1.5 mi

This company was not able to provide professional care. The RN that was assigned to me case was…read morefantastic to say the least. Unfortunately I only saw her once a month. The problem is with their CNAs. I receive care due to Parkinson's, Stroke, and a bad back. Their duties included helping with personal hygiene, breakfast, assist in dressing, and light house cleaning. I also asked that they help by putting cream on my legs and feet. I had many different CNAs with this company. Almost all of them were useless. Their average day was making breakfast and washing dishes. The rest of the time was spent sitting on the couch. I fell in the shower and was calling for help. The aid didn't hear me calling for help because she was sleeping on the couch. I was constantly told about her other client in which included the man's name and where he lived. This made me question what he was told about me. I was accused of being racist along with everyone that came to visit while the aid was here. One of the guest is a preacher. She did do a great job of keeping the couch from floating away. One of the aids would complain if there were more than a few dishes from the night before. My guests quit coming over when she was here. She did bare the bare minimum of breakfast, dishes, and cream. Housecleaning was neglected but the couch stayed grounded. The last CNA left my house on a Monday. I was called by the company and was notified that the aid would not be returning because she didn't want to make the trip to Valpo. The company could not provide a replacement or substitute. I went a week without receiving care. There are many more horror stories but this should be enough to discourage anyone from seeking care from this company.

Home Instead - Peace of Mind

Home Instead

4.2(5 reviews)
0.1 mi

We use Home Instead Merrillville IN for senior home care services. After a couple of false starts…read morewith other companies, we were lucky enough to try Home Instead. Our caregiver is reliable, experienced, energetic, gentle and caring. Our interactions with the office support staff has also been first rate. We couldn't ask for more.

I was in there care for a long time, as a matter of fact years. I was lied to at the end telling me…read morecaregivers were sick and they didn't have anybody to fill the shift in because I wouldn't take just anybody sometimes they like to throw in anybody they can so they cover the hours not really caring who was there but the hours were covered. and that happened quite a bit. Be careful you read the fine print before you sign on with them. I would have a caregiver go to the store for me and if I needed a can of coffee and they didn't have the type of coffee you wanted, they would have to call the office to call you and tell you they cannot get Folgers and then you would have to call the office and tell the office you would take any other type and then the office would call the caregiver and let them know this now. Imagine you had a list that had 20 items on it and they went to the store for you shopping. And every item was like this how long do you think this trip would take really are you kidding me but that's their policy

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Home Instead - Home Instead Care Giver and their client in the bathoom, putting on a band aid

Home Instead Care Giver and their client in the bathoom, putting on a band aid

Home Instead - Meal Preparation

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Indiana Mentor - homehealthcare - Updated May 2026

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