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    Incentive-AGT

    5.0 (2 reviews)
    Closed 4:00 pm - 9:00 PM

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    2 months ago

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    2 months ago

    Amazing and award winning coaches. Quality time is spent with students. Coaches are very attentive and respectful to their students.

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    The Dance Center - Updated waiting atrium!

    The Dance Center

    (15 reviews)

    This studio is a mess of disorganization and unprofessionalism. On multiple occasions, classes have…read morestarted late or been completely canceled, often without advance notice to parents. Children have been left sitting in the lobby for the entire class hour with no communication whatsoever. And no, this wasn't a one-time fluke--it's happened more than once in just a few months. Similarly, instructors find it acceptable to gossip with the children about other instructors, management, and parents who have left and returned to the studio. Apparently, it's considered disloyal to leave one studio, try out another, and then return. Still, they will gladly take your money and talk unfavorable behind your back to everyone, including the other minor students. When I approached the front desk, hoping for clarity on the recurring late and nonexistent class with one particular instructor (and maybe even a solution), I was met with a wall of excuses. Apparently, according to the desk staff, it's "common in the industry" for dance instructors to show up late or not at all. Attempts to de-escalate the tone of the front staff were futile, as they were in fighting mode from the start--a sign that this must be a constant defensive state due to ongoing operational issues. Another strategy - an attempt to escalate the issue or speak to the owner was blocked. I was refused contact info and told the owner couldn't be disturbed to come out of their office. Rather than acknowledging the issue or offering any kind of apology, the front desk doubled down with blame-shifting and illogical reasoning. My personal favorite was the suggestion that it's the child's responsibility to call their parent if class is cancelled (20 minutes after they are dropped off), because "many six-year-old students have phones these days." If that's your communications protocol, it might be time to rethink your business model. I was told refunds would not be issued (even though none had been requested), no attempt was made to rectify the situation, and no one took responsibility. There were simply more excuses piled on top of indifference and anger at being bothered by this disturbance, daring to have an adult conversation about an issue concerning a place where I take my child for education and care. To the owner: If you're reading this, please understand that you may have some excellent instructors - one which apparently left recently because of all the drama. But those instructors--and your studio's reputation--are being undermined by front desk staff who seem more invested in deflecting blame and stonewalling than in supporting your students or maintaining basic professionalism. Parents and kids notice. And they talk.

    My kids did a free trial class for cheer/k pop with Armando and they loved it! The music and his…read moreenergy is so fun, I wanted to jump up and dance myself. They didn't have the skills as other students had in the class because they both never done anything like this before but (Mr Burks I believe his name is) assured me as long as they had fun they'll catch up in no time to all the other students. So I signed them up! I highly recommend this place. I've only interacted with the two men and a lady online to ask questions and every time I have seen them they have been very friendly and welcoming to myself and children. If you're looking for a clean, affordable place to have your kids dance I recommend checking this place out!

    Believe Athletics Gym

    Believe Athletics Gym

    (13 reviews)

    My girls LOVE this gym! We have been here for almost 13 years now and my girls wouldn't go anywhere…read moreelse. The coaches are awesome and know how to push the girls in positive ways. Carlee and Tayler are like family and am thankful to have such knowledgeable coaches supporting my kids.

    Terrible management and front desk staff. We signed my kids up immediately after their trial class…read morea couple of weeks ago. The front desk had my card on file and asked if I could run it. She also went over the payment. I was told it would be the yearly fee and the monthly fee for both of my kids. I agreed. I confirmed that was all we needed to do and she said yes. My fault for not asking for a print out receipt. I am 10000% positive I went to the front desk immediately after the class because the front staff told me that if I didn't sign them up within a certain time period my kids would lose their spots in that class. So we signed them up that day. Today we go in and the manager announced, in front of the parent area, that I didn't register my kids after their trial class. "yes I did", I said as I'm walking into the office. She proceeded to tell me, now with an attitude, that I didn't. I kept telling her that I did and she kept arguing with me saying "you may have thought you came up to the desk to register but you didn't." I get what she is saying that the kids are not registered in the system, but There is a difference between saying a customer didn't do something (after the customer is positive that they did) and being extremely rude about it vs. saying the payment didn't go through or there may have been a technical error with the computer. or what this manager should have said "I'm sorry, it seems like the payment didn't go through or there may have miscommunication about registering and I'll talk with my staff to ensure it doesn't happen again." But she stuck with the, "you didn't do it" or "you may have thought you did but you didn't." This is terrible customer service practice and terrible management. I am stern but I am not a rude person at all. I do not yell or raise my voice. I was clearly frustrated and making it the only point that her tone and blaming me is unprofessional and uncalled for. I have a lot of understanding for things happening such as bad days and technical difficulties but to argue with a customer and talk down to them and blame them for something that was the fault of the staff at the front desk for not ensuring the payment went through or following through with what she said she was going to do is unprofessional and a terrible way to manage. After I decided to not continue at this gym, I asked for the owners information. The manager continued her attitude and said I can email on the "contact us" email. I went to the front to get that email and she immediately said she has no contact information of the manager. Also, with a bad attitude. I asked her to write down the owners email and she rudely pointed to the company card and said I can email on the company email and she might see it there. I have a career in customer service and no way would I ever allow the staff of my business to handle situations like that. It's funny that this happened immediately after my husband and I were watching our kids stretching and noticed the coaches not correcting their forms. They were sitting down on their tablets. What's the point of stretches and growing as a gymnast if you don't correct the forms? That's where the fundamentals start like pointing your toes for everything and it doesn't benefit the stretch if it's not done properly. This is a beginner class where all those things are important to learn. I guess this was a sign to stay away! If you have cameras in the building I suggest you listen to those and watch the videos to see how your manager was. They represent your business. It Sucks because my kids liked the first class and wanted to do gymnastics here. It was close enough where we could go and we heard some good reviews. Unfortunately I cannot support a business with bad management and staffing.

    Realis Gymnastics Academy - 2019 Regional Championships

    Realis Gymnastics Academy

    (66 reviews)

    I am extremely disappointed with my experience at this gymnastics company. Their cancellation…read morepolicy is completely absurd. I was charged an additional $185 for a month worth of sessions that I had clearly communicated we would not be attending--I contacted them over two weeks prior to the next month's billing cycle. I missed their policy's deadline by 5 days. Despite giving more than reasonable notice, they refused to accommodate or offer any form of resolution. You will be charged even if you cancel and do not attend because they keep your card on file. On top of that, when I tried to discuss the issue, I was met with rudeness and a complete lack of professionalism. As someone who has worked in the customer service industry for over a decade, I was shocked and deeply concerned by how poorly this business is run. Additionally, they announced they would be closed on Labor Day, which fell on my child's scheduled class. You'd assume that would be credited or a make-up offered--nope. We were told she couldn't make up the class, and we were still charged for a full 4-week month despite the fact she will only be receiving 3 classes. Beyond the financial issues, the facility itself is subpar: it's very warm, making it uncomfortable for both kids and parents, and it's extremely difficult to watch the older kids' classes due to poor layout/design. I will be filing a formal complaint with the Better Business Bureau, and I strongly urge other parents to read every bit of the fine print before signing up. Or better yet, take your kids elsewhere, like we have. If you take the time to read their other reviews, you'll notice we're far from the only family with concerns. Don't waste your time or money here.

    Great place. The coaches really work well with kids. My kids have been going here for yearsread more

    Redlands Family YMCA - ICG bikes in the cycle studio

    Redlands Family YMCA

    (64 reviews)

    Very helpful, very clean and us on MEDICARE get free membership. This place has something for every…read moreage group.

    I've been coming to the YMCA consistently since my son was about six months old, he's four now! I…read morefirst joined because my friends told me about the two hours of free childcare included with membership, and as a new mom, that sounded amazing. At the time, our income was low, but the Y offered scholarships, which made it possible for us to join. We received a 50% scholarship, and it truly was a blessing. It gave me time to work out, take classes, and just have a little "me time" while my baby was safe and cared for. Now that my son is in preschool, I have the flexibility to come at any time, and I love that freedom. The childcare hours used to be limited to mornings (around 8 to 12) and a bit in the afternoon (around 3:30), but now I just come whenever I can. I usually do my own workouts since the group class times don't always fit my schedule, but there's such a great variety, swimming, tap, pilates, fusion, and so much more. Another thing I love is the sense of community. I often see friends from church here, and it feels like an extension of that family atmosphere. The staff is generally friendly, though a few could be a bit more personable, but overall, they're helpful and kind. For the value, variety, and community, the YMCA has been such a big part of my life these past few years. I'm so grateful for it, and I can honestly say, I love the Y!

    Incentive-AGT - gymnastics - Updated May 2026

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