This review is for SAOUSAN JARJOUR, who is the studio owner/teacher (who was my daughter's Treble…read moreChoir teacher). Beware of her fake smiles and fake nice voice. Judge her for her actions. Most troubling was Saousan was my daughter's Treble Choir teacher, but she showed zero regards and zero respect for her own student!
I am deeply disappointed and upset with the way you handled yesterday's situations, which I lost all trust and respect for you. You did not honor your offers for the trial lessons, and you made it our fault when your teacher did not have the correct sized violin for my daughter. YOU WASTED ALL OF OUR TIMES.
It was clear my son's trial classes for drums and guitar were not communicated to Andrew, as Andrew told us he was only scheduled for only one instrument for 30-minutes. While he enjoyed his time with Andrew, my son was sad that he felt rushed for the time having to do 2 instruments in the 30-minute slot, while knowing that his sister received a full 30-minute trial piano lesson, and was also scheduled for another full 30-minutes for trial violin lesson. Only when I asked you about this that you said that we had to pay if we wanted the trial lessons to be longer, which you never communicated in all of our emails exchanges prior. It was clear you made many excuses and you changed the rules whenever it suited you when you could've just taken responsibility for your mistakes.
For my daughter's violin trial lesson, Erin told me that she didn't have the correct violin size for my daughter's trial lesson. Then you made it be our fault when you told me that we needed to bring own violin to trial class. Through all of our communication exchanges in writing/emails over 2 weeks, not once did you mention that we were required to bring a violin for her trial class. If you had told us, we would have gladly gotten it for her for her trial. It is beyond absurd for you to even expect any families to bring instruments their child has never played to a trial class, especially not letting them know they had to ahead of time. So my daughter was sad as well as the trial class she had been looking forward to was cancelled.
Even through all of this, I still thought of giving you another chance when I told you that I'd like to reschedule the violin trial lesson, but that thought was short lived when you did not to let us leave your studio. You acknowledged that I was upset (because how else was I supposed to feel being treated this way? Certainly not with smiles and gratitude) and I told you I'd call you so my daughter did not have to endure this mess. The mess that you created by not honoring your words for the trial lessons, and for not taking responsibility for not having the correct sized violin.
What was most egregious and made us decide never to come back, is when I told you about these issues in passing, and that I would call you at a later time, but you refused to listen, chased us outside your studio leaving your own student, who had private piano lesson WITH YOU at the time (on Tuesday, March 10, 2026 at 4:30pm) in your piano room alone. I would hate to be that child's parent who paid you for their child's private lesson with you because he did not receive the full time for his lesson because you felt entitled to continue to lie to us.
You made all of this about yourself and with your long list of excuses. I was clear in that I did not want to discuss things with my daughter next to me, but you refused to have any consideration for her, or listen to my request as the parent/client. Then you further disrespected us with by patronizing us as if money was an issue regarding the violin. It was never about money, it was about wasting my son's time, my daughter time, and our whole family's time. These sequence of events were truly appalling.
Learn to listen to your clients. Honor your words. Know that some conversations should be had between adults, without your students around.
You owe ALL of the families to whom you serve and their children - YOUR STUDENTS - their time and respect. By your actions of entitlement, you also did a disservice to your own team of teachers, with whom my children would have loved to work with but we refuse to support you and your business.
In the parking lot, you begged us for a second chance, but there is absolutely no way that we could trust you to be around and teach our children ever again. Your begging for another chance showed us that you only cared about the money you suddenly realized that you lost.
You should've done the math before you offer trial lessons that you won't honor.
You should do better, as a person and a professional.