Incredible customer service and very high quality prints! I am an artist and illustrator and need…read moremy prints to be perfect, and I was able to receive what I wanted. Definitely will be going back for my future printing needs

Lindsey was extremely helpful in helping my granddaughter complete her wedding invitations not…read moreonce, but twice (after they were stolen along with her car) and did so under a time crunch. We appreciated her willingness to do the job twice in a short timeframe. And they were beautiful! I highly recommend them.

DO NOT DO BUSINESS HERE! They are screwing over their customers!…read more We've been box holders there since the business opened in 2014 and today we got notice that the business will close the doors "for good on December 20, 2025.  It is not even possible to change your address in less than 30 days, magazine subscriptions (yes, we still have those) require 60 days.  If you ship something here you will NOT be able to count on them to track it or deal with claims! When I inquired about what would happen to the mail, I was told by Zaid Santiago, one of the owners and the person usually on site, that the mail would be returned to sender.  So, that screws us for Christmas deliveries and such - I have no doubt that all of our deliveries after mid-December will be lost. Finally, I asked Mr. Santiago what happens to the annual box fee we paid through July 31, 2026, and he robotically quoted "paragraph 10 of our contract" and informed me that there will be no refund. Rip Off City!

Do not ship from here they will loose your package and then blame the carrier and do nothing about…read moreit When you ask for a refund will tell you to leave and point to a sign on the counter that says they aren't responsible for the package once it leaves there store even if the store allowed it to be picked up by the wrong carrier. The young man who helped me should be fired he was rude and not polite at all.

I came here a few months ago and got some flyers made. I was only in town for a few days and they…read morewere kind enough to rush the flyers for me within the hour. That speaks volumes considering they were pushing out orders left and right. The staff here are amazing and even calling them right now for some additional marketing, she was so polite and professional. Their quality is top notch as well. I would definitely recommend for all of your printing services. They've made it easier for my team and I for our real estate needs! Elizabeth Alligood

Super fast! Amazing quality, superb attention to detail!!! You only get one chance to make a first…read moreimpression, abc is how you make it count

Disrespectful rude service Had a simple request for a few…read morecopies and the clerk was sarcastic and rude. I said I would take my business elsewhere and she said " you do that".

GO TO COPY CATS West Salem!!!…read more I will now only be going here after my first experience. I didn't have a typical experience, I went there desperate and not knowing what I was going to get or what to expect. I'm a transplant from SOCAL and usually do all my printing through Walgreens or Costco because we've had great experiences there. I had just gone to Walgreens to pick up a photo of my brother in law for his celebration of life and the quality was TERRIBLE! There were creases everywhere, the ink bled, and they enlarged it without asking, cutting off his head. I went to copycats in disbelief of the experience I had just had at Walgreens. I met the owner of copycats and she was so nice! She went out of her way to make the moment right! She explained why it might've bled, and why it was extremely fuzzy/pixelated, she reprinted it there at copycats and it looked a Thousand Times Better! I cried out of happiness and from her kindness. If you've never gone here for your printing needs, CHECK IT OUT!!!! I will ALWAYS recommend them!

I placed a order on IKEA. IKEA said my package would be here today. FedEx shows Friday. Why is my…read morepackage delivery late?

Lady at counter was rude to another customer who was there getting service from another employee…read more The lady helping me literally said " crazy how I actually know how to do my job and someone thinks they know more"

I dropped my package at this store location on April 22. The package was labeled and scheduled for…read morea pickup from US Post Office. Fifteen days later, the tracking number still has a status of waiting for a pickup. I visited the store to inquire about the location of the package. They could not locate the package. They don't know if the package was picked up from Fed Ex or US Post. The manager of the store has no record of the package being scanned for pickup. Customer service was very poor. Warning. Don't ship through this store location

Thank you Kelly. On Sunday, March 29, 2026, I stopped by…read morethe store right at closing time. I was not aware they close earlier on Sunday. I was told they were closing. I explained I needed one copy made, just one copy. Kelly took the document from me & walked to a copier. She made the copy, handed it to me & I offered to pay. She said "I'm not going to charge you". She never smiled or acknowledged me, but she didn't throw me out of the store either. I've bought quite a bit of office stuff over the years including office furniture from this store. This whole transaction took maybe 5 minutes. I smiled, no return smile. Oh well, I really do appreciate the copy.

They have amazing customer service! There is always enough staff to help you! They are very…read moregracious when you have made a mistake on your amazon return!

I used the 4676 Commercial St SE, Salem location to have antiques packed, insured, and shipped to…read morean auction house by them. It took a couple months after shipment for the items to be inspected by the auction house and then listed for bids. When I saw the auction photos, a WWII Navy battle lantern with one crack across the corner of a thick glass lens had arrived with that same lens shattered. When the auction house was notified that this was not the condition the item was sent in, the auction house said that overall the shipment wasn't packed well and avoid this location. As a lessor valued item in the lot, an insurance claim so long after sending wasn't worth the effort, and the remaining items were intact. The service here has always been friendly and prompt, and I will continue to use this shop. Not when shipping antiques... I tried to respond to the owner by email, to give greater details in writing and provide photos, but apparently their email address is not routinely monitored, and no response after a week. Note that the UPS Pack and Ship Guarantee says if your item "is damaged or lost in transit, you'll be reimbursed*." Because of that sneaky asterisk though, I wouldn't count on it. Restrictions apply. Participating locations only. No mention of it.

Thank you for your service. I appreciate the care and attention to processing my returns. Keep up…read morethe good work. Too often people complain and don't see the good. I know this store is smaller than most in Salem and I appreciate all you do.

Waited in line. Says opens at 830am. Gates closed 15 minutes later. Still nobody. Others waiting…read morein cold too.