I have nothing but praise for the store at 4563 Poplar, Ste 101, and its manager, Sarah…read more I needed a new phone, but didn't want to trade in my old one. I wanted to see if they offered a senior discount, but I wasn't looking forward to the process, as I'm not tech saavy, and have had terrible luck in the past with customer service. That's when I met Sarah. She found discounts every step of the way. I paid $267.94 for a Deep Blue iPhone 17 (1 terabyte), screen protector, and clear case (itself on sale). Verizon financed $1610. I needed to save a fortune, and I did! Sarah made it all possible. I highly recommend this store.

Mario was wonderful! I quickly got excellent service, and he fixed my phone issues. He was pleasant…read moreto be with, too.

Ali was of great assistance and knew exactly what he was talking about ! He made me feel at home…read moreand advised me well. I 10/10 recommend going to this T-Mobile

From the owner: Discover the smarter way to get all of the high-end devices you want and the network you need, for…read moreless.

*sigh* First off, no refunds just exchanges. That is something they probably won't tell you. I've…read morecome to In and Out Wireless before to get my phone repaired which was $70 for the screen then told that it would take extra long to come in 1 1/2 weeks. Once the screen came in they said that the charging port was messed up and tried to charge and extra $70 to fix that too! Yeah, I didn't buy the charging port repair because it wasn't messed up beforehand and if felt as if they were trying to play me. This was the second and last time I go to this place. I was very much ready to buy an iPhone 6s+ and was told it was $400 but brought down to $355?? This man named "TC" sold me a refurbished iPhone 6s+ (without telling me it was refurbished) that only had 16gb and was not updated. Not only did it not come in an iPhone box but also did not come with the EarPods or the same iPhone charging cable or brick. He instead gave me a nock off pair of earbuds that looked like the EarPods. The phone on the first day turned off by itself while around 30% and the next day twice around 80% & 70%. One of the other workers was saying that it came in 16gb but the capacity shown in storage was 12gb! (11.88gb) I had to exchange it for a different iPhone 6s+ because it just wasn't working. This business is SHADY! DO NOT PURCHASE ANYTHING BUT CHARGERS, CASES, & PHONE ACCESSORIES!! All they are really good for!

went in for a screen replacement for the 3rd time in 6 months and was treated horribly, and they…read moredouble charged us! The 1st and 2nd time we had the screen replaced he charged us 70-75$ each time but this time the same asshole at the same location, Frayser Blvd, charged us 150$ for the screen replacement ONLY and we paid it but every time we walk out of that place we swear how we will never give them a dime of our money again!! So now we bought a phone that is needing to be flashed, not from them, so i go in the store to ask how much he's gonna charge us this time and what used to cost us 20$ to have flashed he said is now 89$ and i just took a deep deep breath and he said "I tell you what, i will do it for 79$" so i told him i'd have to ask my husband, i walked outside to call him, the guy walked out too, and when i told him my husband said i could the asshole loked at me and said "ooh mommy the price just went up, its 99$ now"

A textbook experience in customer disservice. Walked in this afternoon to handle a routine return,…read moreand was polite from the jump. Certain concessions had been made by ATT corporate and the notes were on the account. The young man I dealt with wore a look that vacillated between boredom and contempt and was of less use than an electric football bat. Offered nothing but sarcasm and passive insults in the face of my politeness. When I held firm that I would only accept the terms promised by corporate, he escalated his expression to what I think was an attempt at a mean mug. It... it needs work. Maybe he thought it looked good practicing in the mirror. But the desired effect was not achieved. Looked down at my watch and I was 10 minutes closer to death with the trend lines pointing unfavorably. So, life being too short, I cut my losses, bid him good day, and left with him shooting pensive, constipated looks at me. Very unpleasant, top to bottom.

From the owner: AT&T, serving over 81 million wireless customersread more

I got fed up with the dismal customer service and increasing prices at my last phone carrier and…read morewas ready for a change- I had previous experience with Team Mobile with a budget friendly no data plan for my kids phones the last few years so I decided it was time to move my line over too! So I went into the local store here in Memphis - a very welcoming space - and was welcomed in by Cheston. Cheston was awesome to work with - super knowledgeable, efficient and patient- We got a three line deal and upgraded our phones - all done pretty quickly overall. He was kind and articulate - My teen and I felt very well taken care of. Great music playing at an comfortable sound level as well - so I was able to enjoy some tunes while waiting for phone data info to transfer :) I'd definitely recommend coming here!

so fiber optics for Internet on Brightspeed stops right next-door for $50 a month. My crappy…read moreInternet was $50 a month and I barely got anything throughout the day. I called them. They apologized that it stopped next-door and offered me $30 a month to stay with them, I agreed. turns out this whole time they've been charging me $50 a month telling me they never said that. I told them to go back to the phone call recording because everything is recorded and then you tell me that you didn't say that needless to say they are not gonna budge crappy Internet for overpriced!! they have the nerve to tell me the conversation never happened.

I was recommended by a good friend of mine to come here about my minor damage Nintendo switch light…read moreand I took it here for repairs The owner I believe that was over the counter take a look at it and he told me the price but had to order parts for it and was updating me and I picked it up and it looks like new to me I'm so happy with the repairs

Took my iPhone 12 Pro Max in for my charger port to get replaced. Extremely professional. Got it…read moredown in under an hour. Paid half of other phone repair places offered me. Highly recommend them.

The guy we talked to was very kind & helpful. We needed a replacement phone before our old phone…read moredied completely. Unlike the other stores we went to, these guys didn't up the price once we were in the store. He was willing to take cash and gave us a fair deal on a Galaxy S24 Ultra. He even threw in a Case, Screen protector, and charging cable! If you want to be treated like a working person should be treated, Go to ER Wireless. If you're nice to them, they'll be nice to you! If you want to deal with someone who will treat you right

I am a frequent phone member. I get all of my repairs at ER Wireless. The service is…read moreprofessional, curteous, and they are competively priced. They repaired a Samsung Ultra 22 perfectly. When I inquired about the soundness of repairing a particular phone they gave me Facts, not money making decision. I recommend ER Wireless all the time.

these people they come off nice everybody that works a smooth wireless the owner himself and his…read morecousins and brothers they they seem nice and professional but they really scam artist they will lie to you just to try to get money out of you I went to that place and I had damaged the SIM card tray from my phone and I bought a SIM card from them went home and there's some car Trey actually broke I came back in there and asked him if they had a SIM card tray they telling me they could order one by six I brought in four five phones with me to see if they could it would be compatible with the SIM card so I could continue having service they told me that they couldn't do it none of the phones matched except for one Samsung Galaxy that I had I ended up going home you know coming back the next day I was trying to save my Motorola phone which the SIM card damaged and I bought a SIM card from them the SIM card tray broke I came back they said I couldn't use my Motorola I kept asking if I could download a Sim they said no I ended up coming back the next day almost got firedand they were telling me I asked him hey that Samsung Galaxy that I brought in and ask you guys to unlock it can I go bring that and use it no no it's not it's not going to work this will give you a phone and they gave me a Samsung Galaxy where's the phone same phone I had out at home and I went back and forth back and forth these people are rude they're scam artists okay I actually went back home hot spotted called total wireless and they told me that I haven't I can download a Sim through hotspot which I did so my original Motorola phone is working the one that they charged me to f****** glass and what not in this and this to fix it and they also charge me for a Samsung Galaxy which I had a Samsung these people are rip off they're unprofessional they won't tell you what you could do to save money the rude as f*** and they're just f****** idiots do not spend your money at smooth wireless them people are a f****** professional and their liars they will not tell you the truth just to make money they're piece of s*** mother f******by the time I went home with my original Motorola phone which they said I could not download a SIM card and they didn't have a SIM tray that I ended up grabbing a Samsung Galaxy off them for $125 plus tax I had originally paid for the other phone Motorola that had all my phone stuff on it from work the glass needs to be repaired and all this stuff went home and found out that the phone that I had the Samsung Galaxy that need to be unlocked and they said they could do it and then they change their mind they had to give me a Samsung Galaxy 14 the same phone I tried to bring in and they and they charged me for it not only that they told me I could not download a SIM card on my Motorola phone they are liars I went home downloaded a SIM card through the hotspot on my Motorola phone and you know what I gave that Samsung Galaxy into a friend of mine and I got reimbursed but they are pieces of s*** they were lied to you just for you to spend money and that's unprofessional and that's f****** stupid you should always tell your customers the truth even if you're f****** an idiot trying to make money them guys are Palestinians they s******** and they are rude as f*** they are unprofessional

Horrible customer service and crappy work. Had my iPhone 6 screen replaced. next day the LCD split…read moreand due to no fault of my own. Even had it in a life proof case. Been very cautious and careful with the phone because I didn't want to shell out another hundred plus dollars to fix the screen again. I come back to the store and tell them it's a defective screen he begins to tell me I broke the screen again. The manager does not care about the customers or good quality service. Better off taking it to a reputable place not this place run by a bunch of morons. Wish there was a zero star rating I can give this place because it is that horrible of an experience I've had.

Dorian is amazing!!! This man has top notch customer service and people skills! He helped me and my…read morefamily sort out phone plan changes and new devices, all while being extremely helpful and friendly! I'll definitely be going back if i need anything else. 10/10!!!

Everything - except the new transparent iPhone cases. They're pieces of trash, as they flex along…read morethe lower sides of the case. When I dropped my brand new phone, the screen protector shattered. And! The fall was 21/2 feet onto an uncovered white oak floor.