Feel like I got robbed from them. Advertised a very good condition cfast 2.0 memory card. It came delivered and was in terrible worn condition. I don't want to even stick it in my camera. I'm absolutely pissed save your self mental energy this company IS TERRIBLE. I'm in deep regret now because I just purchased a used camera from them a few days prior now I'm afraid something is wrong with it because of how terrible there quality control is. read more

Lensrentals - This is the rating they gave it with no notes and a stock photo I thought was the actual thing - Photography Stores & Services Near Me - Memphis, Tennessee

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I have to give the absolute biggest shoutout of all time to Ari, "The New Kid on the Block". You are an absolute legend. I realized on Thanksgiving morning completely by chance, that the lens rental I had placed two weeks before had never gone through (completely by my own fault). I had simply never hit the submit at the end of it my order. To say I went into full panic mode is an understatement. With everything closed on Thanksgiving, and the online platform not allowing me to set a weekend rental date for 11/29, I thought I was absolutely screwed for an important Saturday night shoot. Entirely unprofessional. After scouring the internet once again in my area for rentals and making many, many phone calls, I ended up throwing a Hail Mary and writing Lensrentals.com an email explaining my entire situation. Ari is an absolute legend for writing back within the hour on a National Holliday when there should have been zero chance of response, and proceeded to email me back and forth, walking me through how they could help save the day. I couldn't believe it. An absolutely amazing human. This kind of customer service DOES NOT EXIST ANYMORE. Ari shipped out the lens immediately the next morning and had it to me with overnight shipping for Saturday morning, ready to go. If their main location was close to where I lived I would go there immediately next week and bring an entire basket of goodies with the biggest thank you of all time. I have rented this lens 6 times now this fall and my experience with every aspect of this company has been absolutely impeccable. Will continue to use it whenever I need to rent any and all equipment. read more

This company is awesome. The kindest customer service. Everyone I spoke to was so lovely and helpful. Had issues with a couple things we got and they were quick to get everything resolved for us. They make shipping everything back easy too. Their rates are solid and it was a lifesaver being able to ship over this amount of quality gear to film in a small town with no resources for that. Thanks Lensrentals! read more

Misleading advertising on website!! hidden undisclosed charge of half the value of what your renting - a security deposit mentioned nowhere when youre actually booking. I was told i had to give $1800 deposit on a $180 rental... and I had to call THEM to be informed after never being charged to my card for what was supposed to be a turnaround 4 -day rental. Incredibly misleading - new companies beware. read more

charged $20 for a cable that they said was in a gimbal kit that wasn't. I returned everything, emailed them and told them that there was no such cable in there but they still charged me. Do yourself a favor and go with another company. read more

I wouldn't recommend this company... They bought out borrow lenses which I used plenty of times with no problem... I tried to borrow a Sony camera which is already overpriced but I decided to rent it anyways.. After all taxes and fees plus insurance it came out to almost $300 for 6 day rental.... Then the next day they called me said I have to put a $1900 deposit down plus the $300 for camera rental... They told me I didn't qualify... I hate that these people bought out borrow lenses.com because I had no problems with them... don't do business with this company... t read more

Be warned: Their insurance policy is a scam. Pray you don't scuff anything for you will be charged and loop holes will be found to make you liable even if you get their insurance. Stay away. read more

My $ 100 PLC got stuck on a $15 protective UV filter. I called to ask how much to just pay for the protective filter so I can keep using my PLC. They told me, oh don't worry about it we have the tools to separate them, and we will return your PLC . So upon Lenrentals advice I returned it... again, NOT what I was originally asking for them to do. Lenrentals idea... so I get and "good news" email. So glad I didn't have to pay for your gear that I basically asked to buy so my filter was still mine. Give me a fucking break! Hey, The good news is that there was no damage to our gear once they got that filter off, so no repairs cost here! Unfortunately, it does not look like the repairs team was able to remove that filter in good enough condition to send back. Please let me know if you have any questions. read more

Quick story. I needed a great telephoto lens for volleyball pictures. They rented me a fantastic lens. Great pictures. Then in my haste I sent it back UPS instead of Fed Ex. A big mistake and totally my fault. UPS lost it. Totally my fault. So I had to pay $2000 for it. So I called UPS and Fed Ex, no luck, It was gone for good. Fast forward a year and I get a call from LensRentals. It was returned to them by Fed Ex and LensRentals called me immediately. I'm here to say they could have easily kept it but returned it to me. They are the most honest, ethical, and highest quality business people I have ever dealt with and I would recommend them to anyone needing their services. read more

Posting this for my wife but wanted to give a great review from a great experience we had will Lententals online rentals. My wife and I had a planned trip to Alaska and we're going to use a local photograph company for a Nikon lense rental. A week before we leave, our local place is unable to get this specific lense. Thankfully Lententals had great pricing, inventory and quick standard shipping. Very impressed with their service and easy return and packing labels. Can't recommend this company enough. Also great lense cases for shipping read more

Lensrentals - Alaska - Photography Stores & Services Near Me - Memphis, Tennessee

Ordered a new lens in december. It was not in stock, so they kicked the can weekly to the following week. No updates via anything. I called a couple times and they just were like oh we will check, and came back hours later with a, sorry still out of stock. A week ago (4 months later) they changed the status to shipping, but no expected ship date. called again, and they said, oh were still out of stock with no indication of when it would be available. I talked to a super happy but completely useless supervisor twice. Bad communication all around. useless website. Also they just bought out borrowlenses so that the bar could be dropped even lower. Avoid. I got fed up waiting, as there was no indication it would ever come. Went on Apeturent and they were awesome. They were able to find it in their network of stores and were able to ship it a day later. They accomplished everything in a single phone call (account verification, stock inquiry etc) and called back again to let us know it was going out today. We will see how they do in the future, but that experience was completely the opposite that of the lensrental fail. I hope lensrentals doesnt by apeturent.. read more

im located completely across the country from the wearhouse & there was a train derailment that caused a delay in my shipment, Megan helped me get a new one overnighted to be picked up right on time & took care of getting the original package rerouted back to them at zero additional cost to me. They were so quick, concise, and generally fantatic to work out the issue. definitely will be a customer for life! oh and not to mention they have the best prices for rentals that i could find after searching through many other options. read more

I've rented from Lensrentals multiple times and it's always been an extremely positive experience. Stills or video, they have what I need, ship it on time, and the gear is in excellent shape. If something goes wrong (a hotel misplaces a shipment) customer service is great to deal with. And no matter how I try, and I do try, when I ship the gear back there's no way I can pack it as perfectly as when they packed it and shipped it to me. read more

Just sent back my third order with lens rentals! I've rented lenses and cameras and every item was pristine. Everything has worked great and customer service is always great. read more

Lensrentals - How it comes packaged. Including a cheat sheet for one of the cameras. - Photography Stores & Services Near Me - Memphis, Tennessee

I'm super grateful for lensrentals and their customer service. I'm a lapsed photographer who needed to shoot a couple of family events this spring. I ordered the wrong lens (RF vs EF) and lensrentals shipped me the correct lens, overnight, at no cost. they were also super friendly and prompt - and didn't make me feel like a dummy for my mistake. Would highly recommend! read more

I was going to Iceland and needed a lens to capture the Northern Lights, if they decided to show. I have a Nikon D7500 but my current lenses are not nearly fast enough to capture the Lights adequately. Lens Rentals had plenty of options, so after a little research, I opted for the Sigma 14mm f/1.8 DG HSM Art for Nikon. What I liked: Lots to write here. They are great by providing lots of email feedback, ensuring I knew the order was accepted, shipped, enroute and when to be delivered. It came in a foam lined hard case that was inside a well marked cardboard box. The lens arrived in perfect shape and appeared to be in new condition. Lens Rentals included a prepaid return label, instructions on how to return the lens and even some tape to reseal the box. All I had to do was follow the directions and take it to a FedEx approved shipper when I was done. The price of the rental was about 1/10th the cost of buying the lens. Since I may never need a lens this fast again, I consider it a bargain that was very convenient and easy. What I didn't like: Nothing to write here. Just to finish the story.......I got some great photos of one of the wonders of the world. Thanks Lens Rentals read more

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I needed an ultra wide lens for a job and had never rented equipment before. After some searching and comparisons I rented from Lensrental. They were fabulous. Their rental fee was competitive, their insurance and shipping rates put the competition to shame. The packaging was such that it made return absolutely effortless. The lens looked brand new and was great. The website was easy to use and their sales and tech people were very helpful. I would recommend them to anyone who needs to rent photo equipment. read more

Ordered a lens for the birth of my twins.. Never received it! I contacted them . In which they replied, FEDEX SAID THEY DELIVERED IT.. & I NEED PROOF I DIDNT GET IT OR THEY ARE CHARGING ME FOR THE FULL PRICE I'm trying to understand how I'm supposed to prove I didn't get it. There was no one home to sign for it (which was required) but FedEx Saying they delivered it somehow set in stone!  I refuted the day I realized it didn't come.  My name isn't spelled correctly & no one in my building know anything about it..  At this point I'm out the money I paid & pictures I really wanted.  & yu guy are telling me i owe the entire price of something i did not get! This feels like a scam!! This is obsurd!! I feel robbed! read more

Unfortunately their triple check system was not enough, I received a used 703 Bright that had issues not described in the post. The unit ended up failing completely within a week. Quality control guys, need to be better read more

Filed a dispute with the credit card company because Lensrentals sent out 2 non functioning GoPros and is questioning my right to a refund.

Review based on multiple uses shipping to New Jersey. From the ease of use of the website, to the range of equipment, to the personality of the social team and management, these guys are the folk I want to do business with. Have used them for camera bodies, lenses and lighting gear - all of it was in new condition, well packaged and arrived with a prepaid return shipping label. What's been handy is having the annual shipping membership rather like Amazon Prime. Recommended. Customer service team are always able to answer questions, make recommendations on products and compatibility issues between equipment. Saves me time traveling into NYC to return to ARC or CSI rentals, and lets me try new gear before buying. P.s. Watch out for the packaging tape on the boxes - a brand with a sense of humor. read more

Horrible scam of a company, sounded like they dont even own the equipment they just middle man through another company and mark your price way up. First they charged me a hidden $10 fee that wasn't added until after I completed the purchase, it showed up on my statement. When I called them on it, they said it was a mistake and would fix it for me, but only because I told them too. Then they tried to charge me THE FULL NEW PRICE of the equipment as a deposit for USED equipment. If I wanted to pay $3,000 to rent I would just buy the camera on my own. Never again. read more

I have rented from LensRental twice. The first time I rented a Canon 90D for a shoot and everything went smoothly, so I decided to rent from them again for a vacation to Florida. I had them shipped to be delivered to my house 5 days before I left for vacation, but because of FedEx delays I didn't receive them before catching my flight. I reached out to LensRental's customer service, and they were able to overnight me a second set of lenses to Florida close to where I was staying so I still had them for my trip. They have top notch customer service, and were easy to contact with any problems I had. I'll definitely rent from them again, and would recommend them to others looking for high quality camera equipment rentals. read more

I tried to rent a lense for a trip to Mexico to film great white sharks. I ordered the lense to be delivered 2 days before my trip to give it extra time to show up. It never arrived. They use Fedex ground which is very unreliable. read more

As an Iowan customer, this is a review for their service/etc. from shopping on their online store. My trip was actually taking me through Tennessee for this particular instance, but it was well outside their store hours. My box was fun to receive. I rented a single lens. The lens itself came in an extremely well-padded square box. The padding was so well-done that it was actually slightly difficult to get the lens out! The lens came in a zip-up bag (not original packaging) along with multiple, multiple layers of foam to protect it. There was an informative insert about the lens and my order that also included the return label for shipping it back and (get this!) some pre-cut strips of packaging tape to tape up the box in case I was bringing the lens along for a special occasion (like I was) and wasn't bringing packaging tape. Way to think ahead, LensRentals! Had absolutely no problem with the lens itself. It came exactly on the day it was expected to come, and as a note, their delivery DOES require a signature, so make sure you're home! It was in fantastic condition, and it functioned perfectly. It's exactly what I expected - and honestly, with the good price LensRentals gave me to just outright purchase the lens after I was done renting it, I chose to do so at about 40% off the price of purchasing it new. I already knew the lens worked and it was what I wanted, so why not just purchase that copy? Buying the lens from them was easy too. Just a couple clicks on their website, and they had rung up the charge to my credit card - and it was now my lens. Simple-simple! Win-win all around, and I'm a happy customer. I'll be renting again from them in the future. read more

After placing my rental request, they emailed asking for my employer's information, job title, company email, business website, and personal website. This is information you should NOT share with someone via internet and it is NOT professional for a company to ask such personal questions. They claimed it is to ensure I could cover the costs if any damage was done to equipment. Any place of business should have a Terms & Conditions agreement set in place to cover their assets. The request for personal information is extremely unprofessional and no one should share this information via the internet. After offering to place a deposit, they advised it would be $1,500 which is 3x the total cost of rental, also absurd. I would strongly advise no one to share their personal information with this company and to take business to BorrowLenses.com which had a much simpler process. read more

I really cannot say enough positive things about this company! As far as price and selection, they are neck-and-neck with their most prominent competitor in the "online lens rental" business. But their service, Dear Holy Science in Hyperspace, their service. The ladies and gentlemen that work here are very snappy and quick while simultaneously acting very warm and hospitable. You get PERSONAL emails from REAL humans. I almost want to start chatting with them about the weather, that's how nice they are. (and I loathe chatting about the weather!) I live in Alaska and I've often received lenses a DAY EARLY at no extra charge. That's how speedy and efficient they are! They often have new stuff for rent before you can even BUY IT AT AMAZON! HOW DO THEY DO IT? They also have painless, user-friendly, packaging that makes it easy for even the dummies of dummies to ship gear back. My only complaint is that they don't offer their customer program: "lens cap" to Alaska residents. We are used to getting screwed though, so I'm only a little sad. read more

Online store is Lens Authority. Bought a lens in fair condition at a very good price but when I received the lens I was shocked to see that the lens is actually 'like new' in condition with only minor signs of use. Excellent customer service and fast free shipment. Will buy from this company again! Thank you! read more

Lensrentals - Photography Stores & Services Near Me - Memphis, Tennessee

Absolutely awesome customer service. Shout out to Mallory for fixing a mistake that was entirely out of their control (shipping delay). They easily could have politely said "too bad" and even that would have been within reason considering the circumstances of the timing of my order. However, it was resolved within 20 mins of me sending an email. Concerning the negative reviews about personal information: They do ask for some detailed information, but it was completely optional and I simply skipped it. Non issue read more

So here's the thing. If you're a photographer, or even a videographer, this is a great place to try out different lens before you purchase them. Whether it's for a specific job, or just to try a new lens out and test skills or settings for some future use, Lens Rentals is the best bet for Memphis! They have a wide range of lens for Nikon and Canon, as well as some other camera brands and even have packages where you can rent a number of lens, camera bodies, and lights needed for your project. In all bets, LensRentals.com is amazing! Next time you're trying to find that perfect shot, think of them first to give a different perspective with a different lens you've never used before! read more

Lensrentals - Love this place! - Photography Stores & Services Near Me - Memphis, Tennessee

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Lens Rentals, one words a joke. We rented a lens in April and when our rental agreement was up we tried to return the lens and we were told; by the lady at the desk that they didn't have record of our order and they didn't have our name on the return sheet. So we kept the lenses and made a few calls back to them to try to return them. Still no record of it. Fast forward to December we order another lens and extended the agreement twice. Not one time did lens rentals bring up the rental from April. We went over our rental agreement for about two days when we received an email from lens rentals letting us know that we had extended our rental and needed to return the lens and that we had a balance from our order in April that came to a total of 1,500. Oh no. I immediately called them to discuss this issue because we weren't paying for that. 1. No one reached out from April to December about the lens via email or phone. 2. We attempted to return the lens multiple times. FLASHBACK: some time in early 2018 One time I rented two lenses and wanted to extend one. So I went up to lens rentals and returned them and asked to extend one. And was told that they had no record of my card or account. it was an entire mess. I end up having to have them take my card information there. Back to present: we ended up talking to Zack. Zack is rude as hell. He was so rude to us telling us what they wouldn't have done instead of apologizing about the situation. Because any logical business who offers a rental service wouldn't go about 9 months without trying to get their equipment back. So they CLEARLY dropped the ball. When we talked to lens rentals it was the second week of January and we were out of town. During that time we were emailed on several occasions to bring back the lenses. I didn't see these emails until I returned back in town. One email even threatened to get the police involved which is totally understandable; but where was this energy when we had the lenses for 8 months !!!! We returned the lenses and the following week we tried to rent new lenses and were told in order to do that they would need to hold the entire amount for the lenses. Well I'm that case we can just buy them. We tried to resolve this issue over the phone with a woman who was over online orders who was very skeptical of our entire story which is understandable again. But let's think logically. 1. We have ordered from lens rentals multiple times and you can see that from our order history. 2. We have returned ever lens that they had " record " of 3. And if we would have just forced them to take the lenses when we initially tried to return them then we would have still had this issue because they had no record of it. Sad to say no one has apologized. And I'll be making sure to let ever person that ask us to not use lens rentals. We liked the idea of renting. But after this experience we went ahead and went to Best Buy and bought the lenses. Yesterday read more

It is amazing, I have been using Lensrental for over 7 years already, I have been a photographer for over 20 years, but not professional, however with all the new equipment coming out almost daily, I need to test out expensive hardware before spending thousands of dollars, here is where Lensrental comes in. Ordering is SUPER EASY, and the return is ever easier, they think of everything, Oh! the shipping that you might think costs a lot, covers the item and its weight's return and no additional charge to you. They are prompt, courteous, and professional. I know I sound like a spokesman for them, but now a days its hard to find a company that is honest, they are honest. Give them a try and I promise you will remember this review. -Lou read more

Asked for all sorts of extra personal info just to make a purchase. Probably selling that info. Avoid.

Rented camera and lens for trip to Yellowstone. After trip I immediately returned all the equipment, although accidentally returned MY 2 SD cards (identical to there's) instead of lens rental SD cards. I received an email telling me to return thier original cards and was told mine would be sent back. Never received my cards, and when I contacted them I'm told it was "moved out of storage" and that I will not receive them back. This costed me $120 worth of SD cards. This was not a cheap rental and now no attempt to fix this. Customer service sucked & I will never rent from them again. read more

My experience with this company was very poor I wanted to rent a nikon combo to try since I'm a canon shutter and I'm considering switching to a different platform I placed the order submitted all the info required Set up payment and all good up to that point 30 min later received a call from them asking for more personal info Like facebook or any personal webpage work phone number when i ask why they need my social media stuff she said, and I quote : just so we know who we dealing with I did reply to the email with the info requested About 30 min later received another email Saying that they need at least 50% deposit of the equipment value I had no problem with that But I did have a problem with them refusing to ship the gear to my work place since is safe Now a days we see package getting stolen and i dont want to take a chance Ad it did bother me that after wasting all my valuable time Giving them all they ask they came out with this Poor way of doing business I went to a competitor and they treated me with respect and had my order ready to ship within minutes Thats all guys thanks for reading!!! read more

I've rented gear from Lensrentals occasionally for the last six years.  I'm not what you would call a superstar customer for them.  It's always been a good experience and they've always been great to deal with.  I'm writing this review because they went above and beyond this time.  I'm renting the Fujifilm GFX 100 and a 63mm lens right now.  It's almost impossible to get your hands on this new medium-format camera, and rental commitments are stacked up for weeks.  The rental was supposed to be for three days, Monday 11/18 - Thursday 11/21, but they got it to me on Friday 11/15.  Three extra days for this camera would have cost me more than $100.  My first experience with them was after I had been renting gear from their rival company, which I'll call "BorrowStuff".  I used to rent more often than I do now and I was a solid customer for BS.  I wanted to rent an insanely expensive (over $10,000) Canon 200-400mm f/4 lens to shoot the America's Cup races in S.F. Bay.  BL wanted a certificate of insurance from my insurance company.  My insurance company was unwilling to do this, for whatever reason, so I was out of luck.  I went to Lensrentals.  First-time customer. No hassles whatsoever, lens rented without question.  I've rented from them exclusively ever since. read more

Wonderful customer service. The equipment arrived early, and they made the return process easy and painless. I was initially a little put off that they asked for a workplace/school email or a personal website, but considering that they are shipping thousands of dollars worth of equipment, it makes sense that they would want to vet potential renters. read more

Our tight budgeted production reserved lenses from Lensrentals (L.R.), only to be told days before shooting that we still needed to be "verified". I gave them a link to our LLC to verify my identity and I suppose credentials -- we've produced commercials, music videos, live events, and short narratives. L.R. determined I was "unverifiable" and would only rent to us if we afforded them a $2800 deposit (half the cost of the equipment if purchased), on top of the rental fee... When there are alternatives like ShareGrid, where you can purchase temporary insurance for $85, I can't imagine ever trying to work with L.R. again. The quick response time from the ShareGrid community and comparable pricing makes them a go-to for all my future projects and my first recommendation to my "unverifiable" friends. Fix your insurance policy L.R. ShareGrid.com ShareGrid.com ShareGrid.com read more

I used Lensrentals.com to rent my first lens for my Canon 7D. I'm simply a hobbyist and don't shoot enough to justify purchasing an L lens, however, I can justify renting a lens if I'm going on vacation. I brought the 24-105mm f/4 L with me on our vacation to San Francisco. Coming from the inexpensive 50mm f1/8 II, HOLY Crap! This lens was amazing! The only con is now I'm spoiled by L glass. :(((( The process was super simple and quite economical, I thought. I rented the lens for about 6 days, and with shipping, it was about $75. My boyfriend paid for it as a birthday gift to me, and the mailing address for the CC was associated with our apartment in Indiana, and I had it shipped to my work in Kentucky. Lensrentals.com emailed me and wanted to speak with the credit card owner, I assume to make sure someone hadn't stolen his credit card. I completely understand and was impressed with their due diligence. I would absolutely do business with them in the future. read more

I've used Lensrentals to rent a number of lenses for over a year now and I will say that they offer a great service. Ordering the lenses using their website is a breeze and the prices for their rental are very competitive. If you join their HD program you can save a lot from the shipping alone. However they do have an Achilles heel. They rely on package companies such as FedEx and UPS to deliver their lenses to the customers and unfortunately these companies can and do fail to deliver the lens on time causing you to miss an important shoot. One can argue that this is beyond Lensrentals control and that's true but when your business model is based on things being delivered to customers via a third party company then it's fair to judge you based on how they do. One solution to this is to add at least a couple of days rental ahead of the time that you actually will need the equipment. If it's that important to you. Another issue that came up was how the customer service acted during this issue. The instructions given to me by customer service needed some clarifications and as I emailed them for more information they completely ignored me leaving me guessing as to what to do next. It seems to me that they are great when things are going fine but as soon as things go wrong they somewhat fall short on the customer service and reassurance department. I will continue to use Lensrental because as far are online rentals are concerned they are the best. But I will continue to use them knowing that things can and will go wrong and accept it as it is. They are not perfect but so far they are the best. read more