Based on other reviews I was kinda expecting the worse, however it was the totally opposite!! Check…read morein was smooth (completed on my phone) and was taken back within 5 mins of completing it. All stuff were very friendly and the doctor was informative and took the time to understand my whole medical issues and then focused on what brought me in. I was fully taken care of within 30 mins and off to the pharmacy I went. Would highly recommended and definitely will come back if ever needed. You can schedule appointments online but they also accept walk-ins

If I could give it negative stars I would. The woman at the front desk (unknown name, has huge…read moreeyelashes) was extremely rude. She wanted me to do paperwork on my phone. I couldn't see it. She gave me a clipboard to fill out and then told me because my son with a mental illness is 18, she would need his ID. I told her it was stolen. She insisted on it and I remembered it was on my phone. She said then you have to do it on your phone. I said it was too small and I couldn't see it. I then pushed the clipboard away and it accidentally fell off the desk as the clipboard and the counter were slippery. She said we need to leave even though it was not on purpose. This really upset me and she said I can talk to the owner. We sat and waited and then she called my mentally ill son up and told him we needed to leave even-though I told her he wouldn't understand. Then when I told her I wanted to speak to the owner, suddenly they weren't there. I wouldn't go to this place again. I had previously brought my younger son in and there was a different front desk person who treated me like she cared. I had seen the provider and she was nice. This woman has long, black hair and huge eyelashes. I don't recommended going when shes there. She makes up accusations and is rude, promises to allow you to talk to the owner and then lies about it.

I can see why the reviews are bad. I'm always optimistic and always give places chances but…read moreabsolutely not! Walking in, the receptionist Geraldine was very condescending. Very rude disrespectful. I walked in and said we are here for my son's appt that we did online. She immediately asked in a very disrespectful way "who" while giving me this annoyed look and I proceeded to hand her the papers and she didnt say anything. She acted like she was busy when there was no one else but us. It was empty. We still had to wait a long time to get seen. However, Fabian the MA was very caring and respectful. The PA was amazingly nice the only reason I'm giving them a 3 star of because of the MA and PA.

This review is pretty much for all healthcare facilities…read more It never fails. I hesitate to actually go to the doctor here in the U.S. because it's usually a waste of money and time. Let me add that you also miss school and work for nothing. I wasn't incorrect again. You go in sick or injured and you get no tests or X-rays done, are sent home with no medication, but you've paid your expensive copay and your insurance is billed ridiculously. "It will go away on its own", and in the meantime you can't function or are in much pain. ‍  In Mexico, you go to the doctor, get X-rays, MRIs and full lab or blood work done, and within a few hours have all of the results. You are also given an ACTUAL treatment for weeks to months that RESOLVE your issue.  You also receive instant relief!   How do you explain that, when we, in the U.S., have the latest technology and resources. I know....its all politics and about the money here and not the patient.   It may not be a bad idea to opt out of my private insurances, save the premiums and just travel to Mexico when need be. It would definitely be cheaper!! Please take my review as something to improve on and not as a rant. Thank you.

There won't be any improvement at this hospital as every single time I've there is always the worst…read moreservice ever in fact I have said I'm never going back but I forgot or perhaps wanted to give another chance, but was not worth as they really do not care. My husband end-up taking me to Banner and less of two hours I was done knowing what I have.

This is me at Banner Emergency room off the 101 and Thomas, I walked into the abrazo buckeye…read moreemergency room with blood dripping down my face and telling both the person doing my vitals and the front desk worker that I had gotten hit in the face and the back of the head in a car accident, I made them aware I had lost consciousness in the past hour and thrown up. Desk worker absolutely clueless and rude, the male nurse doing my vitals could not give less of a shit as I'm wiping the blood from my face and obviously disoriented and in shock. This "hospital" is full of overgrown mean girls from high school and unqualified "nurses". Make the extra 20 minutes to the Banner Estrella Emergency room, it will save your life. The 20 minutes you'll spend driving there will take off the 40 you'll spend in the waiting room bleeding out.

I saw Dr. Scott Jonason yesterday at this location. He is very rude and refused to prescribe…read moremedication that I have been taking for over 8 years. He stated that I am too old to be taking this medication and he only gave me a partial dose suggesting I needed a psychiatrist. I have seen several doctors and a couple of psychiatrists in the past years ago, which I informed him about. I stated that I had a full physical 8 months ago including several specialists for tests such as a cardiologist and gastroenterologist. I stated all knew of the meds I had been taking and none found a problem with them. He said he would prescribe a bridge of which will help me get by until I see a psychiatrist. He refused the daily dose amount I needed. I advised I have no reason to see a psychiatrist and will see a real doctor as I have in the past 8 years. He is not very kind and I feel knew nothing of my diagnosis or the fact I don't need a psychiatrist to fill the prescription. He said this was all he could do for me and I was dismissed. Don't waste your time or money on him! Terrible bedside manner.

I've been going here for a few years and the front desk staff is just so bad. I went in for an…read moreappointment and forgot to get a refill so I called and they are making go back in even though they just saw me and had all my labs drawn. At the VERY least ask my dr if it could be done. All about the money here and so I guess it's time to find a new place. I can't spend all my time here, every visit is at least two hours and that's with an appointment.

worst service to the practitioner denied my special needs under age son service because he did not…read moreconsent. her face looked disgusted was not empathetic at all. She denied service and no accommodations was made. Left and went to an actual hospital.

I went in with pain and the dr was so kind to me. I was in so much pain and she was courteous and…read moregentle and had patience. she did her testing, double checked for more things that could be possible when my results were negative. And sent me home with the antibiotics I needed. I had only a couple minutes wait time to hey I'm and definitely will use them again.

My experience with this office has been nothing but unprofessional and disorganized. My boyfriend…read morecalled to schedule an initial appointment and was never told he needed to fast for the labs they planned to run. When we arrived, they charged us for an office visit just to take his vitals....nothing else could be done because he wasn't fasting. We had to reschedule and pay for a second visit, something that could have been completely avoided if the receptionist had given basic instructions during scheduling. When his bloodwork results came in, nobody contacted us. We had to call the office ourselves only to be told his vitamin D was low and that a prescription would be sent to his pharmacy. Weeks went by and the pharmacy had no record of anything being called in--in fact, he didn't even have an account there because the office never sent the prescription in the first place. When I reached out to the doctor, she told us to "just buy it over the counter because most insurances don't cover it." Insurance was never the issue!!! We simply wanted the prescription that THEY told us they were sending. When I asked what dosage is needed to take and what exactly to buy OTC, I received no response at all. This office lacks communication, organization, and basic patient care. Save yourself the frustration and go somewhere that actually values your time, money, and health.

This was my first time visiting this office for my annual checkup, and I have to say the doctor was…read moreabsolutely amazing--kind, thorough, and made me feel very comfortable. I'll definitely be coming back because of the doctor's care. That said, my experience with the medical assistant was very disappointing. They removed my EKG stickers abruptly without giving me any warning, which was quite painful. At one point, the exam room door was left open while I was undressed, which made me feel very exposed in front of other staff. During the blood draw, my arm was rested on the footrest of the exam bed, which did not feel sanitary at all. I think this office could benefit from better training for their medical assistants on professionalism, patient comfort, and privacy. I'll return because I really trust the doctor, but I'll definitely be requesting a different medical assistant next time.

This place was useless. They saw me, charged me, and then referred me to the HOSPITAL after I got…read morebit/stung by something when taking down my patio umbrella. Two stars for the intake people who were great, fast. The NP or PA or whatever she was looked like I told her I saw a UFO when I was explaining what happened. She didn't even LOOK at my injury! This "urgent care" place can't even handle Arizona bug bites/stings? What a joke! We have scorpions here. Come on! Ended up going to a nearby store and asked their pharmacist. He was much more helpful. Also cost me much less than NextCare charged me and I felt better immediately. Don't bother!

The office staff is less than competent and apparently the office manager isn't really concerned…read moreabout that. I was seen by a PA who I felt did a good job, but there were problems with paperwork and follow-up with me and with SimonMed. The end result was I had broken bones in my hand for a week that didn't get proper treatment because the office staff didn't follow up. One interaction I had with a staffer was so sub-par that I asked for the name of a supervisor to contact. My thought was no just about my complaints, but rather that if someone with a serious condition got the same level of (sub par) treatment as I did, there might be serious consequences. They need to up their level of service. The email I sent the manager has gone unanswered. That speaks volumes.

Although they initially said it would be a 2-hour wait, my wife was brought back within 30 minutes…read more Staff was very friendly and professional. It was explained that the illness was viral in nature and simply needed to run its course. They apologized about not being able to medicate a viral issue but did have several suggestions on how to treat some of the symptoms. They were thorough enough to explain why they dont prescribe antibiotics for viral issues, even though we already knew why. Some lady was in here screaming her head off about not getting antibiotics for her viral issue, which is probably why we received such an in-depth explanation. That lady proclaimed loudly that she was going to "destroy them" on yelp. Well, I hope this offsets that a bit. Look, it is urgent care. Sometimes you are going to have to wait a long time. Going for a sports physical? You might have to wait. If you dont want to risk a wait for something like a physical then make an appointment with your Primary Care doctor. People generally only leave reviews about healthcare when they are mad so the rating is pretty lopsided. Here is what you need to know: 1- It is URGENT CARE not a HOSPITAL. That means probably only one doctor or maybe even just one RN. 2- You are probably going to have to wait. Maybe for awhile. (See staffing from above). 3- They are very nice and professional. They do not have a magic wand to wave and cure the untreatable. 4- The facility is clean with no vomit upon chairs (as claimed in one review). 5- If they can fix you, they will. If they cant, they wont blow smoke up your ass and prescribe something just to shut you up. They are nice enough to explain everything and give treatment solutions for symptoms for things that they cant prescribe medication for. Hopefully you feel better soon!

Heard about all the reviews on this place but however i wasn't getting any better and my Doctors…read moreOffice was closed so i gave it a shot, made an appointment for 9:45am Saturday morning check in the girl in front ask why im here told her i had shortness of breath, she said put a mask on and have a seat, mind you im having a hard time breathing i set there with a mask on, the guy next to me said it will be ok iv only been here since 8:am , about 11:am i went and ask the girl how much longer, she said about 30-45 minutes I told her I made an appointment so i did not have to wait, she said so did they, I told her to just cancel I will go to the ER because i can't breathe, she said ok have a good day, They don't care if you come or go, the rumors are true about this place, If you care about your health Don't EVER go here because they don't give two shits !

Great service took me in right away. They gave me a shot I didn't even feel anything…read more They were very friendly since I went with a lot of pain The doctor explained to me the procedure and my options. I dropped a bag of bricks on my toes The nail was black around the edges. The toenail looked awful The pain has gone away and is healing. Thank you to everyone there at Urgent Care.

Spent 90$ for this Dr. to scare me into a fatass bill at the E.R. And a whole day wasted…read more E.R. Doctor literally said urgent care didn't want to do their job cause based off my intake/symptoms I didn't need a CT scan. Could've gotten the EKG and the Chest X Ray at urgent care but I guess I'll pay a fat bill for someone to sit around all day instead of listening to patients Thank you SO MUCH for sending me to the ER where I'll be paying 1,500$ that I don't have! You're all SO KIND!

Nice clean facility with nice staff and providers. Clean environment and comfy waiting arearead more

If you care about your health or your family's health, do not go to Banner. I have been trying to…read moreget my refill for a chronic health condition for over a week. I have been on the medicine for 12 years. Dr Willis was too busy to be bothered with my refill about a year ago, and I got extremely ill. She made me go 5 days without it last time. I am out again, and I have no idea how many days it will take this time. I am switching out of Banner even if my insurance won't cover the new Dr. It's that bad. I have made 8 requests for the refill so far only to be ignored.