I do like this doctors office quite a bit, all of the doctors have been stellar. The wait times to…read moreget in have also improved recently

Excellent physicians, impossibly bad front office…read more If you can manage to make an appointment and actually see a provider you'll be pleased. The front office is abysmal, you can't get through to anyone on the phone. I have had to drive to the office more than once to get a question about a refill request or get copies of paperwork because it is absolutely impossible to talk to someone without waiting on the phone for a half hour or more (I'm not exaggerating). They now have a policy which requires you to confirm an appointment 24 hours before the scheduled time or they will cancel it without notifying you. I just left the office after being told my appointment, which I confirmed in person a week ago, had been cancelled. I tried to call and confirm it yesterday but, once again, no answer. No apology, no sympathy, just, "the soonest I have is 2 weeks out." Great doctors, if you can get in to see one.

I am new to the west valley and overall this doctors office meets my expectations. I am surprised…read moreto see that they accept "walk-in appointments". Once care is established getting into see the doctor does not involve a long wait. The patient rooms are clean and up to the modern age for technology. I went to see Dr. Martin for my annual check up and she is great. I was pleased with a high level of patient care from her. Also, she is conscious of what costs are beneficial for her patients (like generic drugs v.s. outrageous name brands). As far as follow up from staff I have not really had an issue. I did call once and I did not get a call back (I was sick and on a cancellation list). I did call back and was scheduled and seen in a prompt and professional manner. This was after establishing care and getting into the system. So in conclusion, if you want a decent no bull medical office go here. If you just walk in expect a wait. If you want to have some kind of hand held small town experience go elsewhere.

Last Monday (9/10), I called my doctors' office to ask for a prescription to be refilled (that I…read morehave been on since 2002 for seizures and restless leg syndrome) called Clonazepam. I was told that the script would be called in to Walgreen's. It wasn't. On Tuesday, Kylie, my daughter, went in to the office to drop off an update d Power of Atty and Living Will (for an upcoming surgery) and asked about the prescription, and was told that it would be called in to the pharmacy that afternoon. It wasn't. I called again on Wednesday, now three days without the pill, only to be told that it would be called in, and again, it wasn't. On Thursday, I was told that the pharmacy had to send over a fax request to have the script filled and that the doctor would not be back in the office till this Monday, which means I would be without the med for a total of 7 (SEVEN) days! I was then put on the phone with a man claiming to be the office manager who told me that the message (which I have never heard, because if you are placed on hold, 623.298.4642, there is no message, just dead silence) would tell you that your pharmacy must send in a fax request...NOT! He refused to listen to my story even telling me that it was my fault and that he didn't care that I used to be a nurse and that he didn't care who screwed up that it was my fault. He yelled at me, wouldn't let me speak and told me that there was nothing he could do. Consequently, last night, I had a grand mal seizure that could have killed me. Google Clonazepam, and look up what happens when you suddenly stop taking this drug after so many years. I have complained to AHCCCS and will complain to Dr. Jeanette Cruz, of Estrella Family Medical the next time I see her. LAWSUIT? POSSIBLY. You don't have to put up with the bull. I could have been told on Monday to have the script request faxed, and problem would have been solved. My daughter could have been told that on Tuesday or handed a script when she was there, but no. At no time were we told...This office dropped the ball, but it's my fault... I COULD HAVE DIED. I WANT HEADS TO ROLL AND PEOPLE FIRED. AM I MAD, DAMN RIGHT I AM MAD. I HAVE KIDS TO RAISE AND A LIFE TO LIVE. JUST BECAUSE SOME OFFICES REQUIRE A PHARMACY TO SEND A SCRIPT REQUEST, DOESN'T MEAN THEY ALL DO, AND I HAVE NEVER HAD TO DO THIS BEFORE!! ~~ I got a certified letter today, 9/20, telling me that I have been fired. That tells me that this office can't admit to their mistakes and that I am glad that as of October, I am glad I am no longer their patient. I have alerted AHCCCS, the Arizona Medical Review Board and will be filing a Medical Malpractice Lawsuit as well.~~

I have been going to All Family Care for several years. My visits ate routine - Well visit nothing…read moreunusual. They do not make you wait a long time once you have checked in. They keep pretty closely to the scheduled visit time. I did not, however, get a doctor for the first 3 years after starting my initial yearly visits but a PA instead. I was not particularly happy about that but the PA did a good exam. I have never met Doctor Singh but in 2024, I was examined by a doctor. He did a thorough exam. I should also mention that I have consulted with them via zoom app; the link was forwarded to me by AFC because I had a cold and was not able to go to the office. This year, 2026, I started seeing Doctor B. I like him. He is professional, friendly and took the time to listen to me. The front desk girl is also professional, polite and patient. Qualities you really need working the front desk. The office is always clean and tidy as well as the exam rooms. I go to All Family Care for my general health check ups. I will continue to go to All Family Care and would recommend it as well.

When the doctor recommended lab I received the price to get blood work in office. I signed and…read moreagreed to the price. I just got a call from the billing department. I was told they charged me incorrectly and I owe $500+ from my visit in September 2025! I told them I would not have agreed to that cost since I'm self pay and cannot afford it. They said it doesn't matter and they are sending the bill to the lab for them to bill me if I don't pay them! Beware the staff also matters when choosing a doctor. Incompetent.

I highly recommend Dr. Julie Crawford of Estrella Internal Medicine and Pediatrics. She is by far…read morethe most caring, thorough doctor I have ever had - and I've kind of had a lot of doctors. :-) Both Dr. Crawford and Dr. Johnson are board certified internists and pediatricians, so you may be waiting in a room with Nemo on the wall - which I find charming. Perhaps it's that pediatric touch that makes her bedside manner so refreshing.

I received great treatment and followup. My condition(s) and treatment options were thoroughly…read moreexplained and a set forth. Would highly recomend Dr Johnson to anyone with confidence; I would be remiss if I did not give the staff a thumbs up,

The reception staff are really nice and helpful. They speak both English and Spanish really well…read more The waiting room is really small and clean with lots of magazines. It was really hot though! The nurse/recptionist was really helpful and even called my insurance company to make sure that everything was squared away. I was seen back into the room fairly quickly. The rooms were kind of small, the equipment isn't state of the art but it does the job. The doc was in to see me quickly and listen to everything I had to say before he asked questions and looked at everything. He seemed fairly confident and knowledgeable. Asked me if i wanted a generic brand prescription or brand name. When I was checking out he came up front and smalled talked me a little and got to know me. Overall I think I am going to stick with them as my primary care provider.

The receptionist was very rude to me, I was trying to make an appointment for my father. and she…read morewould just reply very rude.

Dr. Justin Singh has excellent bedside manner as well as offers clear instruction with a great…read moredelivery. He is patient and his staff is super friendly, responsive and efficient. The office is also clean and well maintained. I highly recommend this Doctor. As a helper for patients : When pulling into the parking area. The building C-100 where Dr Singh is located is on the north side of the parking structure.

Dr. Justin Singh was very caring and real with us. Even did surgery the same day because the spot…read morewas causing my husband so much pain, now 24 hrs down the road he's never felt better!

I would make sure that your information is secured, I have been receiving emails with patients…read moreinformation, medical records, as well as prescriptions. I believe that is a HIPAA violation that a former patient can see all their new patient information.

Horrible customer service and don't u dare mistaken which clinic and get stuck in road…read moreconstruction, your 10 minute is all that is allowed. After that - canceled. Horrible place its turned into i will be finding a new clinic. I'd give them no stars if I could.

While the front desk was good enough and the only reason for 2 stars, NP Erbes was a nightmare. She…read morehas terrible bedside manner, she's bossy and intrusive. I went in for one issue and she started to berate me about my hormones. I've seen my own hormone provider successfully for over 9 years and didn't come to this appointment for anything related to my hormones. I thought maybe she had a bad day, but my husband saw her on a different day and when he emerged from his appointment he said "I never want to see her again, that was horrible." Again, he went in for one issue and she decided to focus on his cholesterol at 161 which is not even high. But she began to scribble on her note pad to take fish oil, (he said, I took one this morning and her response was "you should have taken 2) flax seed and get a follow up appointment to have labs drawn again. My husband is 60 years old, 6'1, 195 pounds and 15% body fat, impeccable labs, great blood pressure and very low PSA lab because he takes HRT. I would caution anyone from choosing this provider if you don't like being talked down to, berated and intimidated. I have nothing positive to say except we will never be back in her office again.

Kristina D, DNP is great She responds intelligently &…read morequickly to any issues. THe front desk is also very responsive & professional. THe fact that you can get blood tests in the same office is great. I was referred by a friend and it was agreat referral! IMS is EXCELLENT!!

The doctors are great as well as the care. The issue is the Front Office Lady. Please watch your…read morebills and ask to see it before paying. Turns out we've been paying for No Show Appts, even though we called days in advance to cancel. Also, she gives you paperwork to fill out "it's a survey on depression" and tells you that your insurance requires it, however, I called my insurance and they know nothing about it. Also, if you call in for an appt because your sick she tells you that you MUST stay in your car upon arrival, call and they will come get you. This lady will without a doubt create issues for Dr. Scherer going forward as your first point of contact is the front office, whether on the phone or in person. However, if you can get passed all this, than 100% you are in the best care possible. The medical team is awesome!

Dr. Scherer is a very good doctor. He is kind patient and very knowledgeable. He listens to my…read moreconcerns no matter how long it takes and never makes me feel rushed. He changed the diabetic med I was taking from a tier 3 to a generic. This new pill not only saves me a lot of money, my diabetic sugar levels have come down considerably. I found his staff to be extremely helpful and considerate. His receptionist handles check-in, appointments and referrals. She is very pleasant and efficient. I just don't understand the 1 and 2 star reviews.

I have had the very best experience being a patient at Omnia! All of the providers and support…read morestaff, including the gals at the front desk, are always so kind, friendly, helpful, patient, and professional when I come for my appointments. I started going to Omnia when I was about 8 weeks pregnant with our first baby. Since the day of my first appointment & ultrasound, I have felt cared for and respected. I especially have loved Anjulie and Dr. Erin Syers, who I have seen the most for my appointments. Anjulie especially gave me the confidence to have my baby according to my birth plan wishes and made me feel excited to enter motherhood, and she continues to educate and empower me to take care of my body so I can take care of my baby. I am so grateful to have found Omnia and will continue to be a patient!

Advanced Women's Care and Omnia Women's Health bill women a staggering $784.09 for a routine…read more"previously established patient 18-39 years old" wellness exam and Pap smear. To make matters worse, this does not even include the separate laboratory fee for the Pap smear, which adds another $140 to $250--bringing the billed total to nearly $1,000!! Google this right now: "How much does a women's wellness exam and Pap smear cost in Arizona?" It is not $1,000. But I am a self-pay patient, so they applied a discount YAY! My bill is $353.71, plus $144 directly to the lab--a grand total of $496.71. Again, look up the average cash-pay rate in Arizona; it will not say $500! Why is it so high here? Thanks for asking. Well at this darling practice, a standard pelvic exam is NOT considered part of a women's wellness exam! Unbelievable and unacceptable! Here is the breakdown they charged me: PREV ESTABLISHED VISIT 18-39 YEARS OLD Charge Total is = $457.12 Self-Pay Discount = $182.85 PELVIC EXAMINATION Charge Total is = $88.28 Self-Pay Discount = $35.31 OBTAINING SCREEN PAP SMEAR Charge Total = $173.57 Self-Pay Discount = $69.43 HANDLING AND/OR CONVEYANCE OF SPECIMEN FOR TRANSFER FROM OFFICE TO A LABORATORY Charge Total = $ 47.12 BRIEF EMOTIONAL/BEHAV ASSMT Charge Total = $ 18.00 Pap Smear Lab (billed separately) - $144 Wow, what a beautifully transparent breakdown of costs! How did I get that? Great question, thanks for asking. Well, by going into my patient portal of course (on May 12th 2026) and asking for it. Then be completely ignored and ask again on May 23rd. Then ask twice on June 2nd because they are not directly answering you. June 3rd they give you some BS and don't send you an itemized bill so you ask for a manager. June 8th ask for an itemized bill and manager again. June 15th as for a supervisor and itemized bill again. June 16th they say "Can you your email address." And you ask them to send you your itemized bill through the secure patient portal. June 18th you send them "Because you has repeatedly refused to provide the legally required itemized statement for the $784.09 gross charge and have evaded all requests to speak with a supervisor, I have officially filed a formal consumer complaint against this facility with the Arizona Attorney General's Consumer Protection Division." Then FINALLY on June 24th 2026 you get this breakdown. It was just that easy! So anyway, do not go here. They use deceptive billing practices. Even if you have good insurance and pay $0 for screenings, do you want to participate in them extracting this much money from women for basic preventive healthcare?! Do not participate in this shit.