1. Impulse Vape & Glass

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Pana, IL

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Impulse Vape & Glass

Closed • 9:00 am - 9:00 pm

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Discount Tobacco

Discount Tobacco

1.0(3 reviews)
29.7 mi

Awful. If I could give no stars I would. I have made many purchases from here and had continuous…read moreissues with an item I bought. Brought it back and was told I would need to buy a new one, not a problem and I bought another one. The cashier was polite and apologized. When the same thing happened to the new item, I was told I would have to speak with the owner/manager. I did on the phone and was told to bring it in to see what could be done. I brought it in and was told sorry but I can't do anything for you. After 3 YoCan pens dying and after a slight shrug of the shoulder from the owner/ manager I decided I wouldn't continue business here. They do not value their customers and do not correct their wrongs.

Every experience I've had with this store is just terrible. I've seen flea markets with better…read morecustomer service. Where to even begin with this company's management. Item was priced wrong, the actual cost was DOUBLE what was on the sign. When I checked out I looked at my receipt, and hadn't even left the register and caught it and when I inquired about it, the poor employee looked and realized it is in fact priced wrong. I asked to return the item, and she had to call the manager who I could hear on the phone asking who I am and where I'm from as if that's somehow relevant to a mispriced item and then could hear her tell the employee to tell me "tough luck and to not refund the item" after hearing I'm local. I've bought bottles of vape juice and had the top explode off while attempting to fill, resulting in me being covered in half a bottle of nicotine solution, which by the way can be absorbed through the skin hence why people wear gloves when making it. I walk back in literally covered in liquid nicotine and again told no dice, can't return nicotine products. I'd understand if I brought it back because I disliked it, but it's literally defective to the point of being a health hazard. While this certainly is a fault of the manufacturer, the policy on zero returns even for defective product is kind of abysmal. The stores are consistently out of stock, it's like inventory management is not remotely a thing. I would not buy any vape devices here, they will not keep stocking the proper coils for your unit and force you into buying a new unit which they will again discontinue selling required coils. I'm not talking years later, I'm talking in a few months they will no longer supply coils. They will however sell you a brand new tank...and then stop selling the coils again. Honestly, just order stuff online from a reputable source and save yourself the headache.

The Getaway

The Getaway

3.7(3 reviews)
16.6 mi

Edit: as of today august 4th weeks after I was told they wont do anything and for me to stop…read morecalling, the owner of the business Adam Anderson has harassed and threatened me on calls to me over the phone from his store about this review and I contacted the taylorville police to have him stop calling me. I came in there and dropped a couple hundred on a bunch of stuff from this dude and he up sold me on a 40 dollar blazer torch that blew up on me within 3 days and I called some little intoxicated individual up there who told me to keep calling and coming to the store to track down Adam the owner to try and get my money back or even one of the little cheap torches within the window the state of Illinois allows for refund and all they did was avoid me and get belligerent with me because Adam isn't suppose to get bothered with this type of thing according to him. I left voicemails looking for the owner until they literally told me to stop calling which is what I was told to do in the first place. I took the same business course as this guy with Mr. Stevenson and it's obvious Adam learned nothing. And THIS is what you get for buying locally Taylorville. I will be submitting my triple BBB complaint in writing now. Along with my call and voicemail logs and your employee's dialogue. You're very much in violation. I'm not even concerned about the 40 bucks. I dab out every day. I bought a new torch in an hour of his breaking lol the fact is if I'm screwed out of money that's fine but it won't happen again. I will see to it that you get screwed on your triple B rating as well as reviews. You deleted my Google review (and probably every other negative review on there since you're rated a 4 star business on there) but you can't delete reviews on here. People you have been warned. And like I said my cheap gas station torch worked 12 years but this full blown blazer lasted a full 2 days with lite use? This stuff is probably off of Amazon return crates or something. You have been warned.

Nice little place, pretty extensive stock in regards to glass and glass rigs. Also carry…read moretraditional mods,tanks e-juice etc. Knowledgeable staff., would do business there again. Wish it were closer to Springfield.

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Impulse Vape & Glass - cannabisdispensaries - Updated October 2026

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