Waited 40 minutes to get propane tank filled cause guy was on break an hour before they closed,…read more his reply was sorry I get a lunch break. Won't go back again.

From the owner: Triple B Home Center provides plumbing, paint and hardware materials to the Shelbyville, IL area.read more

Prices are already high so they can price match and run competitors out of business. Management is…read morerude and unhelpful. Staff seem scared of losing their jobs. When charged the wrong amount you will be told it will take five business days before your account is reimbursed. During Covid the management called police to have minors arrested for not wearing mask.

Every staff person that we dealt with was very rude and would not help us find what we were looking…read morefor. At one point, my husband asked a sales rep if she worked here and she said "I'm employed by Menards and then said this isn't my section and then walked away. Another lady, in lighting and electronics offered minimal Help after we asked her for some metal tubing she waddled by the metal tubing, pointed to an area and walked off. This was a horrible experience most of the staff were rude and smart alecks. Don't plan on going back to mt vernon any time soon.

Excellent staff to consult on DIY projects! They are kind,…read moreknowledgeable, and have helped me on numerous projects and have never given me a bum steer!

Usually a very friendly, pleasant experience with welcoming staff…read more Not so on 4/15/24. The young man who appeared to be in charge, offered to have staff find my part for me, so I handed over the old part, received a new part from an older gentleman and checked out. It was the wrong size. I went back, telling the young man that I could not make the 1.5" part I was provided fit the 1.25" fitting (as it was not the same size as the part I provided for replacement), only to be thoroughly offended as he told me perhaps I needed a plumber (to replace a HAND tightened PVC sink trap). I assured him I was perfectly capable of changing out the simple part, when I HAVE the CORRECT replacement part. I showed him the original part and the wrong part, and received another trap. That did NOT fit. Both employees failed to note that the trap I provided was threaded on only ONE end and therefore gave me traps threaded on both ends. I take full responsibility for failing to check the replacement parts both times BEFORE purchase, as I had unfortunately grown accustomed to trusting the employees to know their business. After all, isn't it just a game of matching the part? Observation skills? Maybe that just can't be trained :-/ So now I had lost the time, distance, and convenience factors (thereby wasting my client's money) of going to Do It Best vs a big box store and I had been insulted. I went to the store a third time, rather frustrated, I think for good reason, only to find the young man had NO INTEREST WHATSOEVER in ASSISTING me with finding the correct part. He outright told me to go to a big box store. So much for the benefits one used to find by going to the local store :-(. Truly disappointing in a store I once enjoyed going to and whose employees were always kind and welcoming. Albeit, the woman behind the counter was still friendly and the guy at the paint counter was quite welcoming. Too bad it wasn't paint that I needed that day. Perhaps some employee training, education, or rearranging can help redeem the store eventually. But customer service like that was MUCH MUCH worse than no customer service at all! In the end, I looked for and found the correct part independently at a local family owned store. If you want something done right...