My review is for the customer service I received from Alicia. My original order was shipped incomplete. I contacted Impression Vanity and Alicia was very helpful in resolving the issue and shipping out the remainder of my order. read more

I finally broke down and bought a bundle and the mirror, have been looking at them for a few years now. Top table and drawers arrived within a week, mirror was missing, and after reading some negative comments, I began to panic. Well, the missing mirror transaction was so easy. I got a response the same day and they let me know that they were out of the bulbs that I picked but they have clear ones which I don't mind. They took care of it and sent out the mirror right away, I received it in less than a week after contacting them. Everything was in perfect condition and I absolutely love it. Thank you so much for getting everything to me so quickly. read more

Impressions Vanity - Cosmetics & Beauty Supply Near Me - Chino, California

I have a bone to pick with these people I literally bought a vanity from them and there's so many pieces that I have to put together and the instructions are very confusing for 1k you pay for it isn't worth it tbh some places come and install it for you or make it easy to understand overall they have nice things but i wouldn't buy it from them again it's a Mission to install read more

Worst experience ever!!! This is a terrible company!! I ordered through website, their website clearly says if you fedex you will receive before Christmas!! I did the fedex, a whole week passes and I never receive and email either the tracking number. I emailed and called several times. The number on the website under contact us, sends you to a full voicemail box. I called everyday of the week same voicemail box response. I was supposed to receive the order today, on time for Christmas and just now I get an email response that it was sent to receive next week!! Past Christmas!! I am very dissatisfied, will never order from this company again!! I caution everyone not to buy from these people, they do not have any customer service!! read more

I am happy to have received this item. In fact, I've been following your site for a long time, but I haven't bought anything yet. Fortunately, I got em' right after I caught the good deal from you guys. for a total of less than $30 for a mirror and extra gift..In addition, the team is extremely lovely and friendly. they took the time to solve my problem: instead of picking up at the store in Tustin, they ship it to my door (free shipping) I appreciate it. read more

Impressions Vanity - The mirror and extra gift - Cosmetics & Beauty Supply Near Me - Chino, California

I love my vanity!! I spoke with Alicia a few times and each time she answered my questions and was super helpful and professional! I couldn't recommend Impressions Vanity enough and because of their amazing product and customer service I will be recommending them to family and friends and continue to be a loyal customer. Thank you so much!! read more

My mirror arrived broken and let me tell you the customer service I received was absolutely amazing. I would say the best I've received anywhere from any company. They answered my help message immediately and shipped out a replacement within an hour. Thank you guys you have a customer for life. read more

Chose to pick up chair in person in October. So I called the week before saying I would be picking up my chair they said great. I went to pick it up and they said its not at this address (address sent to me by email) they then sent me to a warehouse 2 miles away. That warehouse didn't have my chair either. More than 2 hours of driving and much time wasted to not even get the chair that I bought. Fast forward its now dec and haven't been refunded or even contacted. read more

I purchased the slaystation vanity but not the mirror. After assembling it, I noticed that there were holes on the top of the vanity where the mirror is suppose to be secured onto, so it didn't look appealing. I reached out to Impressions to get a resolution. Alicia was so helpful and accommodating, she was so quick to respond each time. She immediately went into solution mode to get my issue resolved, looking into manuals, etc. She immediately mailed me caps to hide the holes, which was a great solution--easy to ship and install. Great customer service! Thanks Alicia! read more

I have had my mirror for a little while now and started to have some problems with the light in my mirror. I have really loved my mirror since ive had it so I was really upset when I began to have issues. I decided that I would contact customer service and see if they could help me. This was such a great idea! I submitted a request and came in contact over email with Mariana Alvarez and she was so sweet and helpful. She was very patient with me and helped me with exactly what I needed. Overall very happy with this company and their products as well as their customer service (-: read more

Love my new vanity!! Thx ladies for making my Christmas birthday happy! Everything turned out gorgeous and although it's not quite finished I love it!! read more

Impressions Vanity - Cosmetics & Beauty Supply Near Me - Chino, California

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I absolutely LOVE my vanity - it took a while to put together but once it was all together I was so impressed with the quality. Unfortunately my mirror didn't light up when I installed it! But when I reached out Jazmine contacted me immediately and after sending her a video of the issue she sent me a FedEx return label and I was able to ship it back. She walked me through each step of the process and what to expect which was so helpful when having such a large and fragile item in transit! My new mirror will be here any day and I'm very excited. But wanted to give a specific shout out to Jazmine specifically for all her help. read more

Stephanie was amazing. She was able to help me in transition of replacing of my vanity. I love impressions vanity. They have everything I need to keep "slay"ing. Slaystation Complete! Thank you again, Impressions Vanity read more

Impressions Vanity - Cosmetics & Beauty Supply Near Me - Chino, California

oof..... customer service is not their thing. i felt really bad for the girl that helped me. i would give one star, but the extra star is for the girl that helped me. the company just isn't good at communicating or handling issues. i say.... don't shop here. it may cost a bit more elsewhere but you'll end up with a better product and deal with much better people. save yourself the headache. read more

I spent $2000 on a vanity and slaystation. Drove two hours for pickup and they did not have my mirror In stock. They said I could either wait 10-15 weeks for it to be back in stock or take a similar model. I agreed to get the other model because I wasn't going to wait two to three months for my mirror and had already drove so far. Only to find out that they'd make me go travel to their other location to get the alternative mirror that they offered me. In terms of COVID-19 precautions ... none appeared to have been taken. Nobody was wearing a mask and the pens were reused by everyone without being sanitized first. Overall really upset that I spent $2k for a vanity that Isn't the one I originally picked. read more

I can't speak on the vanity because I never received it and that's the problem. I placed an order in November and UPS attempted to deliver it but it was during work hours so I asked for UPS to hold the items. UPS did not hold the items as advised and sent the package back but they told me it could very easily be rerouted back to me as it had just been shipped out the night before. However, the reroute request had to come from Impressions Vanity. I immediately called and asked the customer service rep to please reroute it back to me. They did NOTHING. I called multiple times and sent many emails as UPS said once it arrived back to the original destination there was nothing they could do and Impressions Vanity would have to reship. The package arrived back to Impressions Vanity on December 28th. I asked if they would please ship it back and was told I'd have to pay $$260 to have it reshipped or pay for restocking which is their policy if you return an item...which I didn't! I explained I would not have had to pay for reshipping if they had just rerouted the package like I asked. It would have been one simple phone call to UPS. They rep said she'd discuss the situation with the manager. Weeks went by and I never got a response or any futher replies to my email. Last week on February 2nd they said the manager would be calling me. I've been emailing daily to find out when I'd be hearing from this manager as they have yet to call me and it's been radio silence on their end. Since they refuse to take my calls or refund my payment in full, I have now filed a dispute with my credit card company. I encourage all those who are having issues to do the same. This company must be run by a bunch of kids...so unprofessional! read more

Nice quality products. Staff is friendly and helpful with explaining items and sales. I would purchase again.

I'd give them zero stars if I could. A large vanity mirror was ordered for me as a Christmas gift. I opened it on Christmas and instead they sent the smallest cheapest vanity mirror they have (worth 200 than what was paid to them.) Though, the shipping label states the correct item. Calls and emails went unanswered for days. Finally talk with someone, they offer an item that is nowhere comparable because the thing I ordered is out of stock and basically so is everything else... They tell me FedEx will be here next day to pick up wrong item.....then, stop responding to emails and calls. So FedEx has come, they now have the wrong mirror and all of the money. No responses to emails calls or questions. This company is a fraud. If you order from them, pray they send the right item because you will never get what you ordered after that. read more

My husband spoiled me rotten with a fabulous vanity from impressions. We were approached by a very nice staff member that answered all of my questions. I love this place and plan to come back to purchase a travel train case read more

Impressions Vanity - Cosmetics & Beauty Supply Near Me - Chino, California

You get your money's worth when buying from them , i bought my wife a slay station vanity and she loved it

I am a happy satisfied customer! I was a little scared to purchase my vanity from here due to so many bad reviews. However, I recently purchased my first vanity Jessica helped me out she was very friendly and helpful. I will be coming back for sure. I had no problems my vanity is perfect! I'm in love!! Thank you!! read more

Do not shop here. They are pricey and their items are defective. They do not answer the phone or answer emails. Terrible quality and customer service. A lot of people complain about their items and they never respond. Save yourself the hassle and find elsewhere to shop for your vanity needs. If I could give 0 stars I would. I repeat, do not purchase anything from them!! read more

This company doesn't care for their customers unless you're an influencer and lm sure this won't go on your site because you guys hide the bad reviews 2 months and I didn't receive missing pieces from my vanity when I requested it 2 weeks ago I didn't build it till 3 months after not to mention I was missing the instructions this company is horrible and i am expecting an apology if it wasn't for a furniture store that gave me the missing nails I wouldn't have it built . I am looking forward to an apology so much money spent and it's like they only care for their money and not the customer service part which is very upsetting train your employees on sending correct nails they sent me nails that I didn't even ask for and to get a hold of you all is ridiculous phone doesn't work emails you guys do not respond to and "chat" y'all always seem to be off this company is a joke. I attached the nail I need in the right and the two nails I was sent and to make matters worse YOUR REP wanted to charge for a mistake your employee did. DO BETTER. read more

Impressions Vanity - Cosmetics & Beauty Supply Near Me - Chino, California

If this review were reflective of Jessica only, I'd have given her 5 stars. Browsing and purchasing were smooth because she was wonderful and helpful. The warehouse workers at will call were not. They did not ask me if I needed help and were glued to to their computer screens. The one who did look up directed me right back to the store when I was supposed to pick up my item from them. The second warehouse had much better associates who got my purchase squared away read more

Their showroom was beautiful and the customer service was excellent!! Jessica is the bomb she hooked me up with the gorgeous Hollywood Glow Plus 2.0 and rose gold Antoinette tufted chair. read more

Impressions Vanity - Cosmetics & Beauty Supply Near Me - Chino, California

Thank you so much Jessica Manno for your help & making my dream come true! I finally got this mirror which has been on my wish list. read more

Impressions Vanity - HOLLYWOOD PREMIERE SLIM VANITY MIRROR I finally got it! - Cosmetics & Beauty Supply Near Me - Chino, California

The worst company to buy youre honestly better off making it yourself. The first time I order was a horrible experience. I spoke to a CSR and thought everyone deserve a second chance. So I went ahead and bought some drawers I paid 75$ for someone to come build it and man I was I irritated and mad when we found out we were missing screws. Never again will I recommend this company they have too many issues with ware house. I tried the company in January of 2018 and again in June of 2019. Nothing has changed. The quality isn't even good on the product I'm really disappointed in this company. Do not give them your money trust you will be disappointed. read more

Stay Away!!! ***Editing to add: Unfortunately for them I work in media and submitted this experience along with other public customer reviews to our editor and newsroom GM, and we're going to dedicate an entire segment to this company. We have already reached out to the BBB regarding their handling and actions they've taken, given the large volume of complaints. If you'd like to be featured in our piece send me a message*** Spent $1200 on a vanity set including chair and extra storage. More than a week after ordering, it still hadn't shipped. After no email response for days, someone finally replied saying it would ship the next day and arrive on Tuesday of the following week. That would mean more that two weeks after ordering I still don't have it, but fine... it is just a vanity, after all. Tuesday of the following week comes and goes. No delivery. Email customer service asking what's going on. No one responds. Call the number. No one answers. Can't leave a message because voicemail is full. This is infuriating because it means you now have to remember to call them over and over again, every day, hoping someone will answer. Meanwhile you have no idea if they've shipped it and it didn't arrive because it was stolen. Or if there's a problem with the order. Or what is going on at all. A week after it was supposed to arrive I finally get an email response. No apology. No offering what went wrong. Just a "here is your tracking number". By now I've been calling every day for a week, multiple times a day, have sent two emails, yet none of that is acknowledged. They don't care. They've got your grand and if you're lucky you'll see something for it and in the meantime they can't be bothered answering their phone or returning emails Fast forward to over a month after I placed the order, items arrive, you guessed it.... ALL BROKEN. Repeat the above phone calls and emails, again no response. I'll get to the end. Two weeks later they respond with a return address label to mail it back. TELLING ME I HAVE TO PAY TO SHIP IT BACK. yes they want me to pay to mail a bunch of broken glass. And say they'll then send out another one as replacement, and that to do so I WILL ALSO HAVE TO PAY FOR SHIPPING, AGAIN, from them to me. So now they want me to pay shipping three times for the same item, even though it's their fault they didn't protect it properly to ship. AVOID. AVOID. AVOID There are so many businesses that are grateful to have customers buying from them. Give your money to someone who deserves it and will value it and you. read more

This place is AWFUL! Every single time I call- the phone just rings. Every time I email- emails go ignored. I don't understand how anyone could run a business this way. I wish I would have checked the reviews prior to ordering with this establishment. read more

I've always wanted a vanity mirror for years. Finally I made a purchase during their 50% off sale. Due to covid, things didn't go as smoothly but I had to be patient. My slaystation was delivered within a week with no problems. No damages. But I must admit, my mirror took weeks. And during this whole time, a sales rep helped me and was very patient with me and was also informative about my order, thanks Jade C. I would highly recommend them and also please be patient. All business are suffering during this pandemic. Trust me, it will be all worth it in the end. read more

Alicia Diaz was super helpful!! Great customer service. She helped me a lot with my missing package and getting a replacement.

Customer service is top notch! Jessica manno was on top of the emails and was really sweet. I received a damaged piece and she immediately assisted me. I love their product and especially their customer service! read more

Alicia was very attentive to my needs. I had sent an e-mail night before in regards to needing a light bulb replaced on my vanity mirror and received a fast response the next day and she was on the ball about sending me a replacement. Great customer service and love the products from impressions vanity. Thank you Alicia! read more

As an online shopper delivery and packaging is everything. I ordered the biggest vanity and mirror. I also wanted the mirror with the Bluetooth. At the time the Bluetooth mirror was sold out. The very next day i looked again and the company had restocked the mirror. I immediately reached out to customer service and informed them that i wanted the mirror with the Bluetooth and that i will pay the difference. No one got back to me until one week later, and they had clearly not even read my email. So that option was clearly out the window. There was a problem with the delivery they kept postponing delivery date, all 3 packages came on different days, and the boxes were wet, broken, and just clearly missed handled. One of the bulbs were bended, and the vanity pieces were defected in a dew spots. Any time the manufacturer made a mistake on the wood, they would paint over it to cover it up with white paint!!! The thumtack that goes underneath the drawers were super cheap, and the separators that goes between the glass and the drawer top, did not come with the package. I had to go to homedepot and buy some and buy better bottoms for the bottom of the drawers. Really I dont understand how people hype this company when they clearly dont care for customer satisfaction. Yet they go above and beyond for makeup influencers. I spent 1700. And i had the worst experience ever....... read more

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Words can't explain how disappointed I am in the slaystation I purchased. The drawers are so small, I can't store half of what had from my much cheaper ikea cabinets. These cabinets are cheaply made and absolutely not worth the price tag. You can't even leave an honest review on their website because they monitor all the reviews before they actually go live on the website. The mirror that I purchased to go with the desk doesn't even look like the image on the website. I basically got scammed and ripped off. I can't believe the amount of money I spent on this garbage. Do yourself a favor and go to ikea and by your desk from there. It may not look as glamourous but it 10000% for functional, spacious and durable. And guess what if it gets damaged it won't put a knife through your heart to throw it out and get a new one. If I could give it zero stars I would. read more

Have a problem with my order, and can't get a response. Seriously considering returning and looking elsewhere! Worst customer service ever!

I purchased a vanity mirror for my wife for Christmas and was very disappointed to find the mirror completely shattered when we opened it. Okay, that sucks, but stuff like that happens so I understood and opened a ticket with their customer service on their website since they have their direct phone number shut off. I opened the ticket on December 25th and have tried following up with them no less than 5 times over the last two weeks and have heard NOTHING from them except for an automated email asking me to review my purchase. Well, here's my review! I messaged them 3 days ago letting them know I would be filing a dispute with my credit card company if I didn't hear from them in the next 48 hours since it had already been nearly two weeks without a word from them and still NOTHING! This is only the second dispute I have ever had to file and all because THEIR CUSTOMER SERVICE IS NONEXISTENT! read more

Impressions Vanity - Cosmetics & Beauty Supply Near Me - Chino, California

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What a shit company you guys are I'll be leaving a review up on yelp but I waited two months to hear back about a part that came broken with my vanity and NEVER got a response. I've sent out MULTIPLE emails following up and NOTHING. You guys have people to constantly be updating your media but no one to respond when customers like myself spend hundreds of dollars? Ridiculous. I will never spend another dollar and will convince everyone who wanted to buy from you guys to not because what a waste of a big amount of money it is. Using the pandemic isn't even a valid point anymore it's been almost 2 months. I really expected bigger from a brand that has so much exposure. read more

Trash company. Period. I needed to change my shipping method and have not received a response. It's been weeks. I have no product, and have not received a refund, for an IN STORE PICKUP. Whenever you order something for an in store pickup and haven't picked it up, the company reaches out. Customer service, especially for a LUXURY product, should be on POINT when people are spending thousands of dollars. I will NEVER support this company again. I don't want your mirror, or at least I DID obviously, but now, you can keep your mirrors and don't blame your trash service on COVID BECAUSE THESE REVIEWS DATE BACK FURTHER THAN THE PANDEMIC. I should've just gotten a RIKI. Smh trash trash TRASH. read more

I love this company so much! Not only do I own the plus size mirror (it was an engagement gift from my husband) so its super sentimental, but for Mother's Day MY MOM gifted me with the touch Pro with Bluetooth to add to my collection. After accidentally breaking a piece of the equipment, I emailed the customer service center to tell them What had happened. And in a matter of hours Jazmine Munos emailed me back to help me with my problem. My error was unfortunately not apart of the warranty, but she offered to send me a replacement piece right away regardless of the warranty rules. As you can imagine I'm so grateful to her, as well as the impressions vanity team for being so responsive And helpful with their products. In a matter of 2 days I already have the parts I need in route so i can use my bomb ass mirror as intended!!! Thanks so much again Jazmine for being so kind and understanding! You made my day!!! read more