Great service and very fair price. Work on my Audi (cylinder head) was completed ahead of schedule!

Sometimes a business just gives you signals that they really don't want your business. They dare you to drop them. For whatever reason, this shop gets their wish! After the old man sold the business it just wasn't the same treatment, repair quality, or pricing for any of my vehicles. They forgot to do this or that, gave me the cold shoulder after I mentioned it, and price estimates through the roof! If I wanted dealer pricing, I'd just go to Aristocrat! Last straw was this crazy high estimate that just screamed "get a second opinion"! I did...at Rennsport. And lo and behold, they did the exact same repair for $3100 less!! That's not a typo...$3100 less than I-Masters wanted. I just don't feel the love any more so I'm out! I need a shop that has my back, not one that's always trying to put me on my back! read more

had the transmission assembly removed and replaced and within 900 miles the transmiss Is having the same issues. Won't respond to me about it and I can't get a copy of the work and receipt. the link that was sent back in April is not valid anymore. read more

Great place to get euro cars serviced. 1st time $150 oil change. Went well but bit high price. 2nd time $0.00 help with misfire issue. They we're Carvana warranty shop and corrected coil issue at no cost. read more

My car was fixed faster than expected and the mechanic provided concise, effective communication.

Great service! I needed my ignition fixed and they got it done about 2 weeks faster than they originally said. No complaints and I'll use them again! read more

Larry and team are great. A friend recommended them and they have been wonderful to work with. And they are willing to help with warranty work too. read more

We love Larry! He's the best and we trust him with our cars implicitly. We've taken all our Audis to this shop and will continue to do so when we move out of the neighborhood. They're very honest about the work, do a great job, and never once do I feel like they're trying to con me out of money by suggesting more work. My husband is very particular about who works on his car so if it passed his meticulous eye then I know it's worth recommending. You don't have to worry about price gouging or mechanics who don't know the intricacies of foreign cars. I can't say it enough, these guys are the best. read more

PROS When a person moves to a new place, as I did anew to KCMO in Nov '14, he or she needs to find a small number of competent, highly-trusted people. These include: doctor, dentist, (lawyer - depending on how fast you like to drive), hair-cutter--and mechanic. Simply, Mike is one of my essential People. After owning VWs, I bought my first Audi in August of 2015, a 2008 A3 hatchback. I decided to take it to ImportMasters, having had a similar, specialist VW/Audi mechanic in NY. Paying $100/hour for someone who intimately knows these versus paying a general mechanic nearly that to spend two hours figuring out the same issue is well worth it. ImportMasters also have all the VW specific tools/equipment to operate on your vehicle. They don't have 40 mechanics and 5 service department to pay. As I've learned going elsewhere, and by being a building contractor, not all mechanics are at the same skill level, nor competent at everything. You don't want to be charged $100 or for the new guy who may or may not be qualified to tackle your issue, do you? Mike's an authentic person, the kind of guy who is lucky to do what he loves, and is good at, as a vocation. I trust him. Period. He's fun to talk to, funny as hell, makes sound recommendations (for instance introducing me to a better Conti tire, for less money), and gets high marks for outstanding communication when considering the cost of work to be accomplished. His only employee, Michael, is also very helpful and customer-focused. If I we're coming up, I would want Mike to be my guru, my mentor. For now, I'll settle for him being my Audi Person! Enthusiastically recommend! CONS (pros) They don't have free Keurig coffee. They don't try to upsell you expensive fixes you don't need. They don't do loaner cars, but then you don't have to get it all the way out to Kansas. Get someone to get drop/pick you up--or take an Uber. It's very near Crown Center and Hospital Hill. I have not experienced any vandalism issue at this location, which initially was a slight concern for me; they put all the cars they at their shop they can fit inside their building at night. read more

These guys are great. I just have to leave a review because I was so impressed with their customer service and their kindness. I brought my ranger in for a safety inspection and it almost makes me sad that I don't drive an Audi so they could be my garage. At any rate, great place if you are looking for an honest and trustworthy mechanic. read more

I've used them for 8 years. Both Audis and a BMW. Great service and always fairly priced. Outstanding crew and work always on time!

Larry and the Mikes are the best! I have been with them for 5 years now, they are family. They have saved me on multiple occasions. Honest, trustworthy, hardworking, dedicated and they love cars. My Audi TT has been coming to Importmasters from the time it was first purchased in 2000. The original owner of my car recommended Importmasters to me and and I recommend them to you! read more

Mike and crew are awesome. been going here for years with my 1999 Passat. Always willing to explain options in detail and allow home repair guy to do what he can as well. I trust this repair shop, and don't say that lightly. They get the job done at a fair price. read more

I can't thank Mike & Larry enough! On very short notice and around the holidays, they helped me replace a vacuum pump on my Volkswagen Tiguan. I believe they are knowledgeable, trustworthy and have good prices. I will be going to ImportMasters for all of my VW maintenance and repair needs from now on. read more

Took my Audi here to get the flange hose replaced. They had it complete within just a few hours, well under the time they quoted me. They also charged me $10.00 less than the price quote they gave (I had never came across a car shop that didn't have the old "oh look, we found something else, going to have to charge more" routine going on, but surprisingly, this place did not do that.) When picking the car up, one of the mechanics mentioned to me that he had also resolved why my drivers door wasn't closing very easily, and had fixed it, no extra charge! If you have a VW or Audi, taking your car anywhere else than here, would be a grave mistake! read more

The people at Importmasters know Audi and VW inside and out. If you drive either of those makes you should have Importmasters work on your car so the job gets done correctly the first time. Mike has 30 years experience and is able to troubleshoot and repair quickly and efficiently. Audi and VW often require very specific fluids and diagnostic tools that general repair shops typically don't have. If your car gets repaired here you can be confident that the job was done right. read more

Import Masters is by far the best Audi / Volkswagen shop in Kansas City. We have taken our cars to Mike for over 10 years. If you want quality service and an honest opinion, don't look anywhere else to take your Audi or Volkswagen to! read more

Brought my VW in on a tow truck to see why it was not starting. They looked it over and put in on VAG-COM( most places just use a standard OBD II scanner) to diagnose the issue. I got the bad news that I needed a new motor. Every detail was explained to me and they even bought parts to test out if there could have been faulty components. The rate I was charged was extremely fair considering most shops hourly rate. This level of honesty and professionalism is rare in the automotive repair business. Although they did not do the motor swap, the owner was more than willing to do any more work I needed in the future. I will definitely be back when I need repairs or service. read more