Wife and I had an amazing experience looking at all the fabulous granite countertop options…read more Settled on Blue Pearl for our install. Thanks so much to the team at MSI for being so welcoming, helpful, and knowledgeable!!!

Today we had an amazing experience going into MSI. I absolutely love this establishment. Beautiful…read moreshowroom and great array of products. I greatly appreciated Mike's patience with me. He was very helpful and kind. I have been to other area flooring places and no one has compared with the patience alone. Dnette was also a lovely lady to work with. She too is very helpful and kind. I can't wait to go back! Thank you all!

ABC Supply Company is my General Contractor's supplier for the windows that I'm having replaced…read more Their representative Travis has come twice to measure the windows in the three rooms that I'm replacing. He was extremely knowledgeable with respect to my needs & requests. The first specs sheet and drawings that he furnished to my contractor were exactly what I had requested. I was pleased to see that the windows chosen were Pella, a quality product. Today he came back with my contractor, along with samples of interior & exterior colors so they we could assure the closest color match. Travis also did a second interior & exterior measurement and alerted my contractor of trim that might need to be removed and/or replaced. I feel very confident that the final product will be exactly what I had envisioned. Travis is pleasant, works fast, asks the right questions and wasn't bothered by my dogs. Although in my case the company is a supplier for my contractor, I would highly recommend ABC Supply Company for those handling a construction job or renovation on their own.

From the owner: ABC Supply Co. Inc. in Norfolk, VA provides professional contractors with everything they need for…read moreresidential and commercial projects, including roofing, siding, windows, doors, and more. As North America's largest wholesale distributor of building materials, we're committed to dependable service, accurate orders, and timely deliveries. Visit our Norfolk location to meet the team and see how we can get your job done, easier.

I ordered a 13' paver circle kit from Batchelder & Collins. Unfortunately there was a mistake made…read moreon the pricing that nearly doubled the cost. But because Bachelder & Collins is such a professional organization with a focus on customer service and satisfaction, management made everything right by standing by the quoted price even though they had to accept the loss internally. I highly recommend supporting local businesses like this. They proved to me they care more about their customers than their profits.

From the owner: Founded in 1868, Batchelder & Collins Inc. is one of the largest distributors of brick in the…read moreHampton Roads area. The company caters to the building product requirements of homebuilders and residential contractor. It offers a wide range of products/services, such as concrete/interlocking pavers, standard masonry, clay paving, stone veneer, retaining walls, concrete blocks, mortar/specialty material, and many more. Batchelder & Collins Inc. is a member of the Brick Institute of America and the American Institute of Architects.

Went in there expecting service. Waited for someone to assist and no one came like the guy at the…read morefront said. The one girl in the area looked at us and said something to someone in the office in the corner and never bothered to come over and helped. Needless to say we got NO assistance. I guess we looked like we could not afford their stuff....don't let the looks fool you.....SMH

We started working with Prosource in early March at the recommendation of a local independent…read morecontractor to check out flooring, cabinets and countertops for our kitchen remodel. We stopped in on a Saturday and spent most of our time browsing floor options. We worked initially with Alexandra, who was very helpful when looking at photos of our home. She was very informative when it came to styles and options and allowed us to check out several samples to take home. Before the end of our visit, she referred us to another associate to discuss counters and cabinets. He was initially very helpful as we looked at options to fit our budget and space. Eventually, we went with another manufacturer for custom cabinets, so we were now considering only countertops with Prosource. Fast forward 3 months - we found another material we liked at Superior Marble in Portsmouth, which Prosource also carried. We were excited to learn that they could provide and install for nearly $3k less than Superior and with a faster turnaround time. When it came to getting the invoice and contract from the associate at Prosource, he became harder to get hold of. He would promise information and never provide it; would not return emails or phone calls or would do so weeks later. We had to send multiple requests via email and phone for composed estimates and paperwork to sign and to schedule the templating. He ended up leaving the company and we got passed around to 3 or 4 other people to help us with templating the countertops and scheduling installation. Of note, they also requested payment in full to even get scheduled. We paid and got on the schedule for a month later (Jul 30th). After template, it was 2 1/2 weeks to install (Aug 18th). They had a subcontractor complete the template and installation - Mike - and he was great to work with. We did have some issues after installation - sharp edges, a stain and a slight chip after installation and he returned within 2 weeks to take care of those issues and make sure we were satisfied, which we are! Other than the back and forth with associates @ Prosource which were a slight headache, I have no hesitation recommending the product we purchased. We saved a good chunk of money, but it came at the cost of a wait, which was overall worth it. I would consider returning when we renovate our bathrooms in the near future.

We've been working with Portsmouth Lumber for as long as I can remember and they've always been…read moreeasy to deal with and they do their best for you. I get on the phone and call them, they work to get what I need to me rapidly. What more could I need from a supplier?

I was a bit surprised to see the poor reviews. Customer service was leisurely yet helpful. I prefer…read moreto pull my own lumber (IMHO, anyone complaining it's not done for them doesn't care enough to pull their own), and they even pulled out a fresh load for me in the yard. If you're in a rush, perhaps not the place for you, but if you care about picking out your wood from a huge selection, the place to go. P.S. The only place I found kiln-dried pressure treated wood. Other suppliers purporting to carry it on special order never called me back.

Worst Customer Service I have experienced in my life. I called the Sales office and talked to Joe…read more I asked him for his email address? He gave it to me very fast. So I asked him to repeat it. So I once I repeated it back to him. He hung up the phone while I was still talking. So I called him back and told him that. His reply was "He has customers and doesn't have time for me." Just bad customer service.

Could not have been more pleased with the customer service Terry provided. We ordered two interior…read moredoors after a larger home improvement store failed to fulfill our order. Terry not only ensured we got the doors we needed but personally delivered them to our contractor so our project was not delayed. Great service!

Yes. Patrick was an Amazon helper, very professional, and friendly. He was patient and diligently…read moreworked with me on my order.i highly recommend the place

I recently built a wooden deck. The service was awesome! The price of the lumber was dollars per…read moreboard cheaper than at Lowe's and Home Depot. And they have free delivery!! The quality of the lumber was impeccable and they are super flexible. If I ever build another deck in the area I will buy my lumber from them no questions asked! Also, super fast delivery! I would recommend their product and pricing every time!!