If you have a home emergency I would definitely recommend choosing another restoration company…read more I've had 2 different projects done. One was at my rental property, the second at my primary residence. When a new tenant moved into the rental property we found many things that weren't done correctly, some that cost me a large amount of money. Thank goodness there was a new project manager, who corrected many of the problems caused for the last project manager. There was a huge amount of leaking when my tenant took a bath. It caused water damage in both adjacent bathrooms. The master bath floor was to be taken down to the studs in the insurer payment. It wasn't. When the hall bathroom flooded, the workmen found asbestos that has been covered by layers of tile. My question was if the adjacent bathroom floor had been removed to the studs, wouldn't asbestos have been found there too? The Project Manager admitted Yes. Asbestos was then found. The company covered the asbestos removal in that one bathroom but not the other. If they had done the work correctly the first time they would have known both bathroom floors were the same. Then the source of the tub leak had to be found. The plumbing under the house wasn't going to the city's connection. More big bucks for me. The new project manager did correct some issues that the now no longer employed Project Manager didn't correct. He couldn't believe that he actually took the new toilet I ha recently replaced & replaced it with a cheap one. I saw it & said "Where is my toilet?" The next day what I thought was my toilet has been returned,. But when I tried it the lid wasn't solid like the one I had recently bought. My theory was that he was running his own business on the side & skimming from First Atlantic & its customers When I had a pipe break at my primary residence I panicked & called First Atlantic. To my chagrin they assigned that same Project Manager. On hindsight I should have requested someone else. I later learned that he was sub contracting work to companies not used by First Atlantic. They had to remove the tile from my master bathroom floor to mitigate the water damage. It was obviously not done correctly. A few years ago I had my front door removed. The stud it was connected to, which was directly under the worst of the water leak, was so rotten that it crumbled into pieces. The tile company didn't shield the bathroom correctly while they ground away the inches of hard insulating material under the tile. My vanity, closet & bedroom were coated with the residue. I had to throw many things away. When the cleaners he hired were asked about cleaning the area they indicated their instructions were to clean a path from the VA bathroom and down the front staircase . I later learned that First Atlantic has their own cleaning crew that would never have said that. I could go on and on. Suffice it to say that even with personnel changes, I would never hire this company again.

They provided the services that I needed in our rental property after the unit above ours leaked…read morefor the second time in a year. USAA agreed to a verbal estimate from them. I signed the work order. They were done in a week. They provided all required documentation. They charged what USAA expected. No issues.

I had Gilbert and sons take care of an older home. They knew immediately what the problem was, they…read moreexplained everything so I could understand. They were prompt, had the job done in a day and 1/2. I would highly recommend this company they were efficient, detailed, and polite. I can't say enough about Gilbert and sons.

For those who are concerned about the small puddles in the backyard and live in a flood area,…read moreGilbert and Sons is the contractor to go to for installing the gutter extension. The owner have years of experience and his team does a good and quick job.

I work for a realty company based out of Hampton. We came across Mr. McCalls flyer and gave him a…read moretry he didn't disappoint!! He gave us a next day quote for yard and gutter cleaning and did a fantastic job!! He is prompt professional and affordable!! He offers a plethora of services and with spring right around the corner I would highly recommend giving him a call!! We will be using him for future projects and house flips! Locally owned and operated!!

They need to improve their customer communications standards as they were not clear and caused…read moreconfusion during the quotation process.

I contacted Remax, management company to bring to their attention a critical issue that required…read moreimmediate attention. Upon recent inspection of the balcony deck outside my rental home, I noticed several signs of deterioration, such as rotting wood, loose railing, etc. that compromised the structural integrity and safety of the balcony/deck. As per the Virginia Residential Landlord and Tenant Act (VRLTA), it is essential that all rented properties are maintained in a habitable and safe condition. Three different vendors were contracted by Remax to come out and give an estimate for the balcony:deck repair or replacement. Of the three vendors, Mike & Blakes Decks and Fences: 757-407-4130 was selected to complete the work which ended up being a total replacement of the balcony. Mike & Blakes Decks and Fences contacted me directly to arrange a date for the balcony replacement to commence. Josh was sent out to facilitate the process. Josh arrived promptly as agreed to begin the balcony replacement. The entire job took 5 business days from Monday -Friday with an average start and stop time from 8 am - 5:00 pm. Josh had some assistance initially coming out of the gate but by day two, he was working the job alone. Josh was very professional and provided quality work. Josh communicated with me routinely regarding his progress and his anticipated completion timeline. Josh even worked one morning when it was raining. On Friday upon completion of the balcony, I was very satisfied with the work that Josh had done. Josh left the yard/work area clean. I would highly recommend Mike & Blakes Decks and Fences for your decking needs. The fence at this rental property is horrendous and also needs replacement and I am hoping that the owners see the great job Mike & Blakes Decks and Fences have done with the balcony and contract with Mike & Blakes Decks and Fences again to replace the fence that literally is falling apart! Hope to see you again soon Mike & Blakes Decks and Fences working on the fence at this property.

Somewhat skeptical since he had no reviews yet; but he and his crew did a good job putting in my…read moreluxury vinyl flooring! His prices were great; and charged per square foot; so easy to calculate. Had one room with carpet; entry way with tile. They took that all out; cleaned up; and laid down new floor. Looks great. Pros: Good estimate and price. Timing. He also put down quarter round: and caulked it. Cons: lacked some tools that would have helped do a better job. Used a reciprocating saw to cut out hole for toilet. After he left; I pulled out floor there and used my jig saw for a clean cut. You would never see this; but I knew it was there. Also they used a circular saw where a jig saw would have made a clean cut; and not see the protruding cut line from circular saw (picture) Quarter round adjoined in open (picture) Also; when they were laying floor with Mallet hammer, the floor joints were being broke off; which degrades it a bit; but again, looking at it you can't tell.

They have bad quality workmanship, they use the wrong tools for the job and cheap materials for the…read moreproject. One star.

We had a few electrical projects completed recently and are very happy with the work that was done…read more We are hiring J Hutson again for additional home maintenance and repairs. Thank you!

All problems were fixed. Workmanship was corrected over the span of about a month (weather was a…read morefactor). I was posting this because my in-laws are much older. They were frustrated and did not know how to get your attention regarding the bad work and no one could direct them to the right person without getting the run-around. Maybe it's Home Depot's fault? I based this review directly off of what they told me. So, if J. Hutson thinks I didn't know anything, then my in-laws had no clue either. Still leaving pictures up of initial work. It's a shame it took multiple visits and weeks correct the problem. Of course, my in-laws are happy now. The final job looks great. Thank you for making things right, even though it took so long.

The sales team was on their A game, I had no intention of using them but Chris was extremely…read moreknowledgeable and good at his job. He was not pushy, he was down to earth and presented the facts, answered all my questions and didn't ask why I wasn't willing to sign the moment his sales pitch was over but rather thanked me for my time and let me discuss my options with my spouse. Furthermore when it came time to deliver he did, he helped initiate the insurance claim and got the process started. Mitigation team was prompt courteous and very easy to work with. If you get a team led or with Rob on it he does great work! While a little heavy handed in the value of their work, the knowledge of the processes and osha requirements makes it near impossible for insurance to argue. When it came to reconstruction it felt like it took awhile to get started and then asking to be put on the schedule resulted in being accused of self importance. I understand scheduling delays can cause intimidation as to actually giving a client an estimated time frame, however to say you have no idea is not a good business practice. What saved them is they are incredibly talented at getting the customer top dollar with insurance because again they write with a heavy hand. Thankfully Jacob understood I was not willing to go over what insurance was giving us and worked with me to get as many jobs we could not do ourselves was covered in the actual estimate. A brief timeline for your awareness: From the start of rip out to the day insurance received the invoice was 10 days. Insurance then took 9 days for us to all get on the same page for mitigation. It took insurance another 13 days to agree on reconstruction costs. Reconstruction for ERS took 10 days to finish the estimate and materials list, I paid the deposit and signed the contract during that time- actual work started 9 days later. Despite the slow start they did get me on the schedule fairly quick. About the reconstruction teams: Masters of their craft are the carpenters Mike and Rick. They are so unbelievably talented in all they do; they understand wood and how to make the cuts look seamless and took great pride in their work. They will never be caught lounging around on the clock and are very courteous. Whenever you need a touch up or the project needs to be finished Shawn sends them because they are that good. They fix drywall, plumbing, you name it. I would hire them again personally due to the quality of their service. Steven and John the tile subcontractors are also extremely knowledgeable and went above and beyond to make sure I was getting the best product possible. They took care to not break tiles and if something was wrong they would rip it all out to fix it without me saying a word. Their understanding of high fail points in showers and how to ensure the shower and tubs were not going to fail made us as homeowners feel much more at ease. The drywall subcontractor left a lot to be desired. The team is so kind and did a phenomenal job hanging the drywall and skim coating over a terrible texture, but they did not clean up after themselves very well - leaving dust in electrical sockets, mud on electrical outlets and switches. They also did a lackluster job finishing the product - leaving a large imperfections on the walls bumps and grooves alike - and their primer job resembled that of someone painting with 75% water and 25% primer. Such a shame as they were a very nice team, and maybe had I been there to babysit it would have been a different end product. The project manager for mitigation was not my personal favorite as he did not comprehend how to handle a client who is having their house ripped apart and wants to put it back together. The project manager for reconstruction, Shawn and Ethan was a different story. Shawn was understanding and attentive. He came and checked in on the job every couple days if not daily. When there was a problem Shawn was on it, he wasted no time and was constantly making sure the project was moving in the right direction. Overall a good company.

Bottom line is go with someone else. I had to use this type of service again and had none of the…read morebelow issues with First Atlantic. They required me to sign a work order prior to giving an estimate. One of the items in the work order stated that I would be responsible for anything that insurance doesn't cover. According to our property manager (this property is a rental) who I brought this up with, he had this issue with them in the past but thought that they had fixed the problem. They did not. USAA Insurance did not cover 1100 dollars of what they wanted. They threatened collections on me to pay this amount on top of the approximately 3500 that USAA covered. Mind you that this threat, done via email with no official document, was the first time that they demanded that I pay this amount. On top of this they did not provide a detailed invoice until this moment even though I had asked for one. (They said they forgot to include me on the original). I paid knowing what I had signed, but told them I would start the process of making sure that all people know how they do business, and that I would never use them again. Funny enough I needed these services once more a couple months later which is when I went with First Atlantic and had the complete opposite experience. I called USAA to ask for their reasoning and they gave me a break down. 1. This company charges above market rates. The USAA adjuster had told me that they discussed this with the company, so they were well aware that they were charging above market rates. Insurance does not cover rates that go above market value. 2. They charged for supervisor hours. This is apparently unusual and not covered by insurance companies. 3. They sent some samples to a third party to be tested. Again the adjuster had talked to the company and told them to provided an invoice and after doing that they would cover this portion. An invoice of the third party testing was never provided. This company relies on the notion that they must get in right away to prevent further damage to your property, rushes you to sign the work order, knowingly charges rates that insurance will not pay for, and does not provide proper documentation to insurance to allow for a larger reimbursement. Edit: Attached is the statement from USAA. They also used a lab by the name of Commonwealth of Virginia Asbestos Analytical Laboratory #3333000153 per their documents.