One of the worst experiences imaginable -- avoid at all costs…read more
If I could give this venue zero stars, I would. The entire experience with their so-called "wedding specialist," Emma Montoya, was a nightmare from start to finish. Her conduct was not only grossly unprofessional, but outright rude and condescending.
Before we officially booked the venue, we had a great experience with Caley, the wedding specialist we originally worked with. She was kind, helpful, responsive, and part of the reason we felt confident moving forward with this venue. Unfortunately, shortly after we signed our contract, Caley must have quit, because we were suddenly reassigned to Emma Montoya -- and from that point on, everything went downhill.
From the beginning of our interactions with Emma, communication was a mess. Emails were constantly misdirected to the wrong couple, scheduled meetings were ignored or mishandled, and any questions we had about their in-house DJ services were either brushed off or met with unclear, incomplete responses.
Our first scheduled meeting with their DJ never happened -- he simply didn't show up. No email, no call, no apology. And we didn't hear from anyone at the venue about it for the entire week following. It was incredibly unprofessional and disappointing. That said, to be fair, the DJ ultimately delivered a great performance at the wedding. His sets were fun, energetic, and the crowd really enjoyed the music.
Unfortunately, the poor communication extended to other vendors included in The Springs' "all-inclusive" package. The florist, for example, never responded to me -- not once. I would strongly caution any couples against using the venue's preferred vendor list. While it may sound convenient, the lack of communication and reliability is not worth the risk. I highly recommend sourcing your own vendors instead.
The most frustrating experience, by far, came with our wedding rehearsal. We had confirmed multiple times via emailthat it was scheduled for September 18th -- the day before our wedding. Despite this, when we arrived with our full wedding party, Emma coldly told us there was no record of our rehearsal and demanded we leave -- making no effort to understand the situation or offer a solution.
Shortly after, the site coordinator returned with security to escort us off the property, treating us like trespassers instead of the couple getting married there the next day. Even with clear documentation showing that we had confirmed the date, no one took accountability for the venue's error. Emma was unapologetic and dismissive throughout.
On our actual wedding day, Emma continued with the same brash attitude. Our outside wedding planner -- a seasoned professional -- had her own issues with Emma, describing her as rude and uncooperative. It's clear that this is her standard behavior, not a one-off incident.
Emma's bio says she "loves helping couples" and is passionate about weddings, but nothing in her behavior reflects that. She lacks basic communication skills, professionalism, and the ability to manage even the simplest logistical tasks with respect and grace.
One of the few bright spots -- aside from the DJ's performance -- was the catered bar service, which was excellent. The drinks were great and the bar staff was friendly and efficient.
But unfortunately, no amount of good music or cocktails can make up for the complete lack of professionalism, empathy, and organization that we encountered at this venue after booking.
If you're planning your wedding, I strongly encourage you to stay far away from The Springs -- and especially from their all-inclusive package and vendor list. What should have been a joyful and exciting experience turned into one of the most stressful and disappointing chapters of our planning process.
You only get one wedding day. Don't trust it to people who don't treat it with the care and respect it deserves.
