They got back to me immediately with advice after I sent a late night message! Extremely helpful…read moreand responsive.

Highly recommend for anyone looking for a trustworthy and reliable experience!…read moreIt's rare to find a company that genuinely prioritizes customer needs over sales, but they do just that. Every question was answered.

Talk about fast turnaround. I called them at 4 PM and they were out there at 7 AM the next morning…read morejust in time to make Code. Guy showed up right on time super cool and got me exactly what I needed to pass my building inspection.

We bought a fire extinguisher for an event we were selling at. Unfortunately it needed to be…read morecertified and we needed to leave town that very afternoon. The searched showed this business was the closest location and allows walk ins. Everything was done quickly. Customer service was amazing and extremely friendly. Getting our extinguisher certified cost $15. We will definitely come back again!

Came on a Saturday to fix a leak in our fire suppression system. Carlos and Lester do great work.read more

We worked with Fortify Fire Protection as part of CaptiveAire hood installation. It was a pleasure…read moreto work with them! As a result of several prior installation issues they ended up coming onsite 4 or 5 times without charging extra for the time spent. I would like to separately mention Jaren who not only completed the job but also helped us navigate some of the issues with installation as well as identify the root cause and corrective action on part of our general contractor and electrician. Jaren was always super responsive including on weekends. I would absolutely recommend working with Fortify Fire Protection; they are very supportive and make a rather stressful construction process easier.

Part of the fire sprinkler system black steel pipe/valve connection area was rusting/eroded and…read moreseeping out water slowly and noted the dry wall in the garage was wet. After cutting out that area of dry wall and noted the problem, I got a couple of quotes. Friendly Fire Systems is very reliable. The boss Benito responds to text very quickly and answered all questions professionally. Scheduling was easy and uneventful. The technician, Rafael, arrived on time. He did the whole job by himself. The access box was too small and Benito was able to help him to locate a bigger one quickly and Rafael went to get it. They replaced the pipes with CPVC plastic pipes. They also replaced the valve and water pressure gauge. Rafael did everything in 1 day. The other impressive and important quality I like this company is the post-repair follow-up service. The new water pressure gauge connection was seeping out water with drops of water slowly. I texted Benito right away and he was able to have another technician, Miguel, to come to my house that same evening and it was Friday. Miguel arrived on time that evening and tightened the connection up. The slow leak persisted and noted the next day. I texted Benito regarding that the next day, Saturday. He again responded to the text immediately and offered to have Miguel to come to my house Monday early morning but afternoon worked better for me and he scheduled that afternoon for me. Miguel replaced the water pressure gauge and the metal connector as there's manufacturing defects causing the super slow leak at the connection. Afterwards, no more leak. Thank you Friendly Fire Systems and the boss Benito for being so reliable for the initial work AND more importantly, the follow-up care. Not that many companies nowadays are so reliable on follow-up customer service/care after they get the money for the initial service. Keep up the good work!!!

For my residential remodeling project, I needed to update my 15-year-old fire sprinkler system and…read moreget a fire permit. I found Friendly Fire via Yelp's "Request a Quote". After talking to several vendors, I found Benito experienced, easy to work with, and reasonably priced. He knew the permit process very well. Throughout the process, he suggested ways for me to save money. His technician had 30 years of experience and was able to convince the city staff to make the process shorter. I highly recommend the team to anyone who needs a fire permit.

Randy was very easy to work with, professional, and reliable throughout. Most importantly, my…read morecustomer was happy with the service provided. His communication was outstanding, anytime I had a question, he responded quickly and clearly, which made the entire process smooth and stress free. I would absolutely recommend him to anyone needing fire sprinker services.

These guys are awesome. Super responsive and willing to work with my contractor on a complicated…read morebuild. Randy was awesome at getting back to me and addressed all of my questions. The permit process wasn't great but Randy and his team handled all of it without a hitch. I highly recommend this company.

We called for service on our fire suppression sprinklers. I informed the tech we had a slow leak…read moreand wanted service as soon as possible as we had an appraisal coming up. Tech told me he could be there the same day and I said ok. After work was complete, the tech told me I was being billed for emergency after hours service. I told him I was not informed this would be considered an emergency service and he said since I as a property manager I should have known that. The work was already done so I paid the $800 bill, but I feel I was taken advantage of. I won't be using this company again and I advise to use caution if you decide to use them. If they had communicated properly we would definitely have just waited for service on the next business day, especially for a slow leak, but the option and prices were never disclosed to us.

I called several times left two messages requesting fire Extenguisher service. No call back at all!read more

I needed a tagged extinguisher mounted at my property so I got four quotes. A few places were vague…read moreabout how much this would cost and their availability. One place even ghosted me after they realized I just needed one extinguisher so not the best experience! Alex was the most straight-forward of the four businesses I spoke with. He was also easy to schedule with and I had a good feeling about working with him. Day of, he showed up on time, the installation was painless and payment was easy! I couldn't ask for more. I'd highly recommend Alex and Oak Fire Protection!

Their service was excellent. We had a commercial kitchen fire suppression system that hadn't been…read moreserviced in over 7 years and needed to be upgraded. They solved the problem within a matter of days at a very competitive price (certainly lower than our previous service provider).