Savers, you seriously NEED to reevaluate who you're hiring and how your employees are trained…read morebecause my experience with Rosa was beyond unacceptable.
I have been a loyal customer since this location opened, and I have never been treated with such disrespect.
I found an item without a price tag and did exactly what customers are supposed to do-
I brought it to an employee to have it priced.
As I was in the middle of checking out, Rosa suddenly took the item out of my hands and refused to sell it to me, claiming it was "not for sale" because she needed to "investigate" it.
I calmly asked, "I'm sorry, did I do something wrong?"
Instead of explaining the situation professionally, she spoke to me with a rude, confrontational attitude and began questioning me as though I had done something wrong.
I remained respectful the entire time, yet I was treated like I was being accused of something simply because I wanted to purchase an item.
The situation became even more disturbing when Rosa followed me outside of the store after the interaction.
As a customer, that was intimidating, unnecessary, and completely unprofessional. No employee should ever make a customer feel that uncomfortable.
I've shopped at countless thrift stores, including Savers for years, and I have never experienced behavior like this. I left feeling embarrassed, singled out, and deeply disrespected.
The donation attendants have consistently treated me with kindness and professionalism, which only made Rosa's behavior stand out even more.
If Rosa's actions reflect Savers' standards for customer service, then customers deserve to know that. If they don't, then management needs to address this immediately. No loyal customer should be treated with hostility, have merchandise taken from them at the register without a proper explanation, or be followed outside of the store.
This experience has completely changed my opinion of this location, and unless something is done about the way Rosa treats customers, I won't be returning.
