very bad !!!!! None star ! I ask for clean window and sign ! They didn't even scheduled time for us ! And I even see them show up ! Just the date afer rain. And They sent me the invoice ! I talked to their stuff and no answer ! First time they give me $300+ Bill for doing nothing of course I won't pay for it ! And today they send me new bill $ 87+ What's wrong with your company ? read more

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Found this company on Yelp and overall, I had a really good experience with this company. We got our gutters, awnings and windows cleaned. I pretty much got an email response from them for a quote the very next business day and Todd came by to our house really quickly to give us a quote. So I do like how quick and efficient they are. Nitesh, Tyler and Brandon that came to our house were all very friendly and receptive to feedback and delivering our desired outcome. I have a really hands on approach to dealing with things, but they didn't seem to mind it at all. If you're not happy with something, you just have to let them know and they'll accommodate you. Overall, I'm quite happy with Imagine. Only word of caution, if you're like me with really "old windows" that have hazing issues, and have not cleaned them in a long while, you might want to reconsider getting them cleaned just because windows are apparently porous ...after cleaning, the hazing issue seemed to be much worst. Imagine won't be able to help you with this issue. I'm not quite sure, but I might have to find a company that deals specifically with windows to help me with my problem. read more

After finishing a large renovation in 2016, I decided to hire Imagine Maintenance to do gutter/window cleaning and pressure washing of my property. Two employees were sent out, one cleaned the gutters and windows (which I was satisfied with) and the other employee who obviously had no training or work ethic did the pressure washing. Major stripes were left in my large driveway due to missed uncleaned spots, this employee was so lazy instead of moving two empty garbage cans he decided just to go around them. ( Viewed on my cctv cameras). I decided not to bother complaining due to dealing with other trades for the reno. 2017 came and after calling several other companies that had long wait lists, due to being too busy, I decided to give Imagine Maintenance another shot. I explained my dissatisfaction of the previous year, and settled for gutter and window cleaning only, no pressure washing and a reduced rate. They sent an employee over and for attest the first twenty minutes after arriving this employee just stood on my patio leaned on my railing doing absolutely nothing, (viewed on my cctv camera), I thought to myself great another winner. After finally getting to work, I checked up on the gutter cleaning and I was satisfied with the job so far, i watched from inside as he cleaned the windows and seemed like he got all areas. After work was done I declined a walk around as i checked on the progress a few times, i couldn't tell how clean the windows were as they were still wet. I signed the work off and paid the employee. Later that night the windows dried and they were very dirty, worse than before!!! After reviewing the cctv, it appears he used the dirty gutter bucket of soapy water to clean the windows!! (All 16 windows needed to be redone). As I was busy at work I got my fiancé to call to complain, she said the manager todd was very defensive, so I called him very upset. I complained regarding the employee doing nothing upon arriving, his response? I pay same amount regardless what employee does or how long he takes?? As for the dirty windows, He said well you did sign it off? Well am i supposed to keep your employee there for several hours until it dries and then sign it off???? He did offer to "come take a look". After paying over $900 over the two years and the poor customer service and poor quality of work I declined. Point of this review: DO NOT sign off work until, all windows and sidewalks are dry so you can inspect work, as Todd said you pay same amount regardless of amount of time the employee is there. There are a lot of better companies out there in my opinion. read more

They showed up exactly when scheduled (they showed up at 8:59am for a 9am scheduled time - perfect!). Gutters were cleaned to my satisfaction, the 2 workers were considerate, quiet and thorough. Invoice came electronically, and I was able to pay through the site. All around, exceeded my expectations. I will definitely use them again. read more

Called Imagine's main office number which put me through to a cell phone. Personally I dislike that as I am made to feel like I am intruding on the person on the other side....they could be driving/eating/picking up their kids....who knows...anything except 100% devoted to my business. And this was EXACTLY the case with Imagine. The person on the other side of the line explained that he was driving, and could I therefore email him. Not wanting to jump to negative conclusions, I did just this. Even though frankly, when you call a business, you typically want your matter dealt with right then and there so that you can continue on with your day.... Well, I guess it IS possible I messed up on the email address he spelled out over the phone, cause I never did hear anything back from this company. (Nothing bounced back in my Inbox as undelivered though, so I guess its to the Ether that my potential business has gone....). I even gave it a day or two before I realized that Imagine was too important for me. The man on the other side of the line could even have hit call back on his phone if the email never got there, or if they even remotely wanted my $$. Men In Kilts benefited from this though. Cause it was them whom I then phoned...got through to a proper and professional receptionist who was able to help me there and then. I had them come in to do my windows a few days later, and now, as a happy customer, I know who to call when I need these types of maintenance services in the future.... I guess it all works out as it should in the end....but save yourself some time and frustration and go straight to a different company.... read more

Scott and Garrett were extremely helpful, professional and cost-effective when it came to our long overdue eavestrough and skylight cleaning! Of all the home maintenance repair people we've hired over the years, they are the very top tier. We'll definitely be regulars. read more

Yay Clean Gutters! Easy to contact/get quote: I filled out the quote request on Imagine Maintenance's website, and got a email response the next day. I had forgotten to include my address so after I sent that off I got a quote later that evening. The quote came in lower than the competition, but more importantly, Imagine Maintenance was able to come sooner. Timely: They said they'd arrive 'around 8' and arrived at 8:15. I saw them climbing around on ladders, with pipes and heard them working away for a a few hours. Convenient review and Payment: Upon completion they showed me pictures of the work, and I signed off on a smart phone. Then I was emailed the invoice immediately and could pay online via credit card. Very convenient. In addition: While they were up there, they noticed a dirty skylight so they cleaned that too. What service! We'll be asking them back in the future to clean our gutters again! read more

Imagine Maintenance was back with an even longer cleaning list for our home exterior and interior windows and they once again were very impressive with their efficient and friendly service. There was a crew of 2 that came to clean on very short notice before a large social gathering we were hosting and they maneuvered around 2 toddlers and a baby with ease and left our decks, gutters and siding clean, and windows sparkling. With a varied list of tasks that I had them complete I paid a daily rate which I felt was fair and reasonable. Our curtain wall of windows is not easy to clean and it looks fantastic. They took the time to explain why they used a certain cleaning technique on them and how best to spot clean in between their visits. Only thing that would make them better is a magical formula to keep my kids handprints off the insane amount of glass we have!! read more

Nitiesh was extremely polite and pleasant to meet he did a very thorough job of cleaning the cutters and even assisted me by reattaching a down pipe going the extra step of drilling the pipe and inserting a screw to ensure it would last The clean up job he did round my house was fantastic my next door neighbor was so impressed that she asked Nitesh for his companies business card so that she could employ his services Thanks again for a job well done Bruce read more

I have used Imagine Maintenance for interior and exterior window cleaning for my residence for the last four years. Mike and his crew have done a great job each and every time. They pay attention to details, and are knowledgeable in removing tough dirt and stain (industrial and organic) that get onto my window panes. I am truly impressed with their services. read more

We have been using Imagine Services to keep our interior and exterior clean for about 7 years now and have been very happy with their work and professionalism. They first started with washing the windows of our 2nd floor restaurant establishment but they have since expanded their services to removing dust from our high ceilings as well which we had lots of difficulty reaching. They are very efficient in getting everything cleaned up and ready to go in the morning before we opened for business. I definitely recommend them for any commercial or residential cleaning! read more

Imagine performs window, awning and sidewalk cleaning on many of our commercial properties. They are very easy to communicate with and always do a thorough job. They are extremely professional and accommodating. read more

I called and left a message, and Todd called me right away. He was on time and did the job well at a very reasonable price. From scale of one to ten I rate him ten. read more

Great window cleaning company. These guys really know what they're doing and have an owner that really seems to care about customer service. I have used a few of their services and am always pleased. read more

The folks at Imagine Maintenance are professional, efficient and well-priced. They are the best for residential and commercial.

Imagine Maintenance was timely, professional and knowledgeable. They did a great job on our windows and were very well priced. They were thorough and very personable. We will definitely use them for our commercial space on a routine basis. read more

Rob and Garret were over-the-top great when they cleaned our gutters, re-attached a downspout, and dodged wasps. The gutters were cleaned on both the inside and the outside. Outstanding job. read more

Checked these guys out on Yelp, and once I filtered through the whiners decided to give them a shot. Fantastic and prompt service, reasonable prices (especially by Vancouver standard), and extremely courteous and professional work by Nitesh and Rob, the team who showed up to get the gutters cleaned out. Barely noticed them too - they're silent as ninjas, but super effective (they even provide photos of their work)! Would definitely recommend this company, and will use them again in the future. read more

Reasonable rates. Hardworking cleaner. Windows sparkle although cleaner required a bit of direction.

I was really impressed with the standards of Imagine Maintenance. The cleaned the inside windows of our corner commercial space. Their staff were punctual, polite, and very professional. I would certainly use them again. read more

Working with Brent at Imagine Maintenance was a delight. He responded quickly to my initial email regarding our gutter clean out. Though he was booked for a couple of weeks (I emailed during a particularly rainy time in Vancouver) he let me know he possibly would have an opening in the schedule and if I were flexible he would fit us in on that date. I was, he ended up having the space available, and he and his colleague Mike arrived at our agreed-on time that day. I and some additional questions about areas of concern, which they were happy to address, showing me their work and describing how we'd go about fixing the problems. Their gutter and downspout clean out work was outstanding, delivered efficiently and professionally. The gutters drain like a dream and they've been cleaned so that they look practically new. Brent and I discussed having our house and walkways power washed and we will contact him for that shortly. We are very glad we found Imagine Maintenance, will definitely use the company going forward and are happy to strongly recommend it to new clients. read more

We had a somewhat tricky interior window and window frame cleaning project, since we have very high ceilings and a loft, tricky to get access to the higher windows. Initially Imagine sent only one guy (this is really a two person job), and he worked hard and did his best, but ended up missing some spots. I should have noticed this but was in a hurry when he left. I ended up sending Imagine an e-mail saying I wasn't thrilled with the initial job, and attaching some pictures, and they got back to me right away to schedule a re-visit. This time they sent two guys and they hit all the spots that had been missed, very efficient and fast. With these two visits for a pretty small job I can't imagine that Imagine made much money on this job, I was impressed that they care enough about quality and their reputation to make sure the job was done right. This speaks well about how they would handle larger and more complex jobs. read more