Extremely inefficient. Held onto my script for 3 days before contacting my insurance for approval…read more They waited till two days before my appt to get authorization from my insurance and then cancelled my appt because of course the approval doesn't happen that fast.

what a joke! " Just walk in, no appointment necessary" So…read morefar couldn't get an xray M, T, W and R this week . No technician . Ridiculous.

The care here is exceptional. Everyone comes out smiling,…read moreand pleased. As was I after my bone density test and my MRI due to a skiing accident in 2011.Since moving to Allentown, they are our no wait Quality procedures.

Sooo way ahead of LVHN... Very friendly people, no 5 minute…read moretelephone labyrinths followed by a bar-age of unrelated questions just to find a simple answer. the employees are more comfortable to deal with, it is not difficult to get in touch with this MRI center, and once you do, the answers are direct without an act of congress. MRI's are of good quality, and easy to attain copies. Unlike LVHN, they do not over charge for an MRI co-pay, as well as not charging extra if you want the MRI read. Yes, LVHN charges for the MRI, then a separate charge for the doctor to read the MRI before it is sent out. This is now (as well as a few of my doctors) goto for any MRI needs.

Since RAI was bought out by Princeton Radiology, the time to have test results available has…read moreincreased DRAMATICALLY. What used to take 24 hours, now takes 4 days. That's 4 WORKING days, so if there's a weekend involved, tough luck! Nice people, and I suppose they do the job well, but the extended time to receive results is intolerable. Two big THUMBS DOWN for Princeton Radiology!

Once again, I didn't receive email verification that my xray report was available on the portal…read more again, i will need to call the princeton radiology office and wait for someone to call me back before i can access my radiology report. This is a big drag and really turns me off this radiology office.

I had 2 MRIs and an ultrasound done all in one appointment. The entire experience took about an…read morehour. The two technicians who performed both MRIs were cordial, attentive to my needs, courteous and went overboard to make me comfortable during the tests. The lady who performed the ultrasound was courteous, attentive, cordial, friendly and very gentle. I almost didn't feel her performing the ultrasound. Overall experience - reassuring, comfortable and calming. Would do it again anytime, if I could be assured of having the same 3 technicians performing the procedures! Even the girl at the front desk was so reassuring and helpful.

Never again! Have been here a few times and after today will never return. The first thing that…read morehits you is an awful smell that permeates throughout the facility. It's so bad you can taste it! Second, the technicians attitude! Obivisouly, she hates her job and wants everyone to be as miserable as she is. I had my young daughter in for a bone age x-Ray and the tech asked "what are you here for?" So I told her, "bone age x-Ray". This apparently wasn't good enough. She kept demanding "why are you here" and in a condescending manner "these are very standard questions". Again, I tell her that "I am concerned about my daughters lack of growth" and again she demands why? She had the script in front of her with the codes...I shouldn't have to go into detail with a tech while my daughter is right there next to me. My son has to inject himself everyday for bone growth issues and now my daughter is scared that she'll have to do the same. My daughter didn't know why she was there until the tech demanded it. Just terrible! My daughter even asked "why was that lady being mean"? If a 10 year old thinks you're mean, that's a problem. Some advise! Get your establishment professionally cleaned and raise your hiring standards!

Just finished setting up a test with Alexis...she was patient, kind and profoundly professional and…read morepersonnal... very appreciated in an age when everything is so robotic and online only.

I had a very frustrating experience with ImageCare Center at Morristown and would not recommend…read morethem based on how billing concerns are handled. I had imaging done in August of 2025 and was never informed that the facility was not Tier 1 under my insurance or that multiple studies would be performed during the same visit. I later received a bill for nearly $1,000. I submitted a formal dispute and followed up multiple times over the course of several months. No one responded to my emails. Instead of addressing the issue, the account was sent to collections while it was still under dispute. This entire situation took nearly 8 months to resolve, required multiple phone calls across different departments, and caused significant and unnecessary stress. While the balance was eventually reduced after escalation, it only happened after the account had already been sent to collections, and I am still not satisfied with the outcome. Overall, this experience reflected a lack of transparency, poor communication, and a failure to address patient concerns in a timely and appropriate manner. Patients should be clearly informed of potential costs and insurance implications before services are performed, and disputes should be handled before accounts are escalated to collections. I strongly recommend asking detailed questions and confirming coverage and facility tier status before receiving care here.

MRI went well with them. Appointment is hard to get with attendants who claim they can't find the…read moreorders.

The Receptionist was very polite and quickly got me signed in. The Radiologist was efficient and…read moredidn't waste my time. The whole X-ray process took about 20-30 minutes. She even had the disc ready for me in under 5 minutes. I am very impressed.

Used them numerous times and always have a good experience. Caring radiologists. Never had to wait…read morelong for appointments. Highly recommend.

They do not answer their phones!! I called several times and was on hold for over 30 minutes. I…read morecalled today and now the phone number is temporarily unavailable. I have billing questions and nobody responds to the phone calls.

I have never gotten such fast x-rays, ultrasounds, and MRIs. You can actually book them on the…read morephone when you walk in. You're seen within 10 minutes. The ultrasound techs are super friendly. I have to go for kidney stones on a regular basis. Just a real cheerful staff back there!

East Brunswick, Nj The front Desk woman, Had A Loud, And A Nasty Attitude! Maybe Tired, Or Having A…read moreBad Day. We didn't Know, Exactly What The Prescription Was For, We Thought It Was For A Different Procedure. We Are Changing Location! We Don't Need, That Kind Of Treatment !

Out of all the places to get imaging, I choose Hillsborough Radiology over and over. I have a…read moremedical background, so I notice great care. The staff always introduces themselves. That is the first thing which should be done in any medical practice. They remain onetime with the schedule. They explain the test and put the patient at ease. Everyone is always friendly, professional, and helpful. The reports are done promptly. I appreciate the patient portal to be able to print out reports. Sometimes other offices can't find them, even though Hillsborough Radiology has sent them, so I have my results in hand! JPB

20 minutes before my last appointment, I discovered that I had a flat tire. I was trying to make it…read moreto a local service station when I realized that I was harming my rim by driving on it, so decided to pull into a local fire station lot to call Hillsborough Radiology and cancel my appointment. I guess I sounded pretty freaked out because the receptionist was very understanding and didn't question whether I actually had a flat tire. It probably helped that during the phone call, the fire station sirens started blaring, the garage doors opened, two fire engines began pulling out of the station with their lights flashing, and a bunch of firemen began screaming at me to get the hell out of their way. I ended up pulling over to the side of the street and changing the tire myself. But by the time I was done, it was too late to make it to my appointment. As soon as I returned home, I called to reschedule. The receptionist was very sympathetic. Apparently, she'd heard the firemen screaming at me and refused to charge me for being a no-show. I've been using Hillsborough Radiology for medical imaging for over 20 years now, and have always been treated by all staff with this same level of compassion and respect. Unclear what the deal is with all the 1-star reviews. I've only had positive experiences with the staff at this facility.

I've been going to Red Bank Radiologists for the past 25 years or so. I have never had a bad…read moreexperience. The office is extremely clean and the staff is courteous and experienced. I feel that I am in very good hands and the communication is there. They usually don't let me leave until they have reviewed my mammogram so that I could feel peace of mind. They also send a written report to me and my doctor on a timely basis. I find that the equipment is totally up-to-date and I can depend on its accuracy.