I have been disappointed with working with this business twice. I ordered t-shirts and hoodies for an organization I belong to. Both years I worked with this company we had problems. The first year, there were missing a few shirts from the order when counting them out in the lobby. The company said they would create the missing shirts and call when ready. After a significant amount of time waiting, we contacted them again, only for them to tell us the screens had been washed out, and they could not burn another screen for a few missing shirts. So people who ordered did not receive their items, but got a refund instead. Not the greatest experience, but mistakes happen.
I decided to give them one more shot the next year, and had nothing but issues. To start with, the image that was approved by them for printing was missing a white outline under the black text, and it was going on a dark green shirt, so the text cannot be read on the shirt. The outline was in the original artwork given. Since the proof they provide is on a white background, there is no way for a customer to tell this is an issue. When I arrived to pick up the t-shirts and hoodies, all of the hoodies were the wrong color and a shirt was missing the white base outline color altogether. Instead of immediately offering to make it right, they suggested that I ask the people who ordered if they would just take the wrong colors. When I said no, they did finally print them on the correct color, but by that point they were extremely late. No discount was offered to make up for the mistake. To top it all off, the shirt that was incorrect, was never replaced, and when I emailed my contact there several times about it, the email was ignored.
Awful customer experience, and will not ever give them my business again. Shame on me for giving them a second shot. I should have known better. read more
