I ordered a premium purple passion flower arrangement from Illusion Flowers' website a few days in advance. Once I put in the order, I immediately called the shop to check it went through and Daisy (who was friendly) said they got my order on their end. She explained that a premium (the most expensive option) order meant I'd be getting a fuller arrangement than the one pictured on their website and they'll be using better flowers. Since it was for my sister's 40th birthday, I was happy to pay more for a quality arrangement. I reiterated my modification of doing the arrangement in red instead of purple and to please add some extra touches. Daisy confirmed these were all doable and that they'll send a photo of the finished product before it goes out for an 11am delivery as I requested. Fast forward to delivery day and thirty minutes before the order is suppose to be sent out, I receive zero communication. I call to check in and I spoke to a very confused employee. The phone was then passed to Irma (who I assume is the florist) and she proceeds to tells me that the arrangement is not ready yet. 1ST RED FLAG. I stayed patient and optimistic. Surely it'll be done on time and be beautiful. At 10:48am, I receive a photo text of my flowers (I believe from Irma) that is nowhere near close to the one pictured on their website let alone premium quality. 2ND RED FLAG. I understand that no two arrangements will look the exact same but, to be completely different is false advertising. Not only was it not what I ordered, the arrangement was sparse, clearly rushed and was made up mostly of carnations even though the inspiration photo had at least three different types. Carnations aren't ugly but, to charge a high price only to use one of the cheapest flowers in the market is highway robbery. As soon as I received the photo, I quickly responded to assess the situation. I remained polite and asked them to please fix the issue before delivering the flowers. Little did I know they already sent the arrangement out even before showing it to me as discussed. 3RD RED FLAG. They told me they'll bring the flowers back to fix it. I was relieved and hopeful. I kept an open line of communication the entire time and asked for updates on the fixed arrangement. They stopped replying and next thing I know my sister is thanking me for her delivered flowers which looked untouched. I call the shop multiple times to get some answers and just kept getting their voicemail. They were clearly avoiding me. At this point I'm furious and no longer interested in a fix. I ask for a refund since the flowers were not what I ordered. Irma tells me (all through text messaging by the way since they never answered me) that I can cancel my order but that they'll need the flowers back. I clearly did not want that and told her so. Irma disregards my reply and sends the delivery man back to my sister's house without my consent. 4th RED FLAG. He insists on taking the flowers back when no refund has been issued. My sister calls me to talk to the man who kept raising his voice and interrupting me. He kept going on about counting the flowers in the arrangement and claiming it was "fixed" even though this was never communicated to me. I did not care about the exact numbers of stems in my order because I paid for an arrangement, not individual flowers. I just wanted it to look full as shown on their website and as discussed. Illusion Flowers lack customer service, communication, and decorum. Asking for the flowers back when the mistake was on their part was shocking and extremely unprofessional. The worst part is that Instead of being apologetic, I was met with attitude and excuses. Both Irma and the delivery man were rude. They did not offer to rectify their mistake and they refused to refund me for the inconvenience. Illusion Flowers is dishonorable and deceptive. Save your money. You're better off going with a different floral shop or going to Trader Joe's to make your own arrangement. read more

Illusion Flowers - what I ordered but premium - Florists Near Me - Fontana, California

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Always beautiful flowers great florist been going to them for years I let them make the arrangements give them free reign the florist is great I trust them with all my flowers. read more

My new go to flower shop! Easy on line ordering accurate delivery an the flowers were beyond what I expected - so beautiful!

I have used this flower shop on three different occasions, and EACH TIME, they have delivered BEAUTIFUL, fresh flowers, ON TIME! The quality is unmatched, and the prices are reasonable. I love their website..very user friendly, and clearly outlines what you're ordering. This will be my "go-to" florist! I live in Rancho, and they deliver in my area! read more

Illusion Flowers - This was a "florist choice" fall arrangement. The picture doesn't do it justice. It was absolutely gorgeous! - Florists Near Me - Fontana, California

linda's flores muy bien arreglos y buen servicios! Arreglos de buena calidad (: me los hicieron en tiempo

For every somber occasion, comes a beautiful form of remembrance. This was worth more than I would've imagined while looking at a digital picture on a website. I wasn't sure how true to the picture it would be and I must say I was skeptical. Spending close to $100 for the deluxe (middle) option felt steep, especially if it wasn't as beautiful as the online picture made you to believe. I hope this picture helps an interested potential customer feel confident in their choice. I factor in reviews, pictures, and ratings but sometimes you won't know until it's too late. This bouquet was emotionally and graciously received by an important person of mine. Please be assured that someone else was very uncertain in picking a flower delivery shop and came out being overly grateful for the outcome that this place allowed me and my dearest ones to have. Thank you to Illusion Flowers and I hope I can use you for important days in the future! read more

Illusion Flowers - Splendid Sunshine Vase Arrangement - Florists Near Me - Fontana, California

i came in for some boquetes and they kept giving me different prices so when trying to figure out why, they kept being rude saying that everything was expensive but they could've been honest from the beginning and after I paid for the one I got they were shooing me out after they were being so rude! Really bad service read more

flowers were decent but attitude was horrible we came in asking for prices and they told us 40 for the bouquets so we ordered two and then they started telling us that it was just plain like that and to add greens and stuff it would be 50 each which they could've told us in beginning when we asked for actual bouquets not just roses so we only ordered one but then in the end when we were gonna pay they told us 55, but money isn't my problem it's the fact they had horrible attitude to the whole time and kept changing the price on us. HORRIBLE HORRIBLE ATTITUD! Work on your customer service read more

Love this place! My go to for any event I'm having. I ordered these centerpieces for a baby shower. Everyone love them. read more

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I made my first purchase in April of this year (2023) for my moms birthday and she LOVED her bouquet. Since then I have ordered 2 more, one for Mother's Day and one for my sister's birthday. They both came out beautiful ! I do tend to purchase the bigger bouquets: 1. Moms Bday : I requested a large rose, carnations , and lilies bouquet with vase and delivery = $96 2. Mother's Day: I requested a large pink and red rose bouquet with vase and delivery = $134 3. Sister's Bday: This time she only had 9 sunflowers left and gave me a quote for $60, I told her to add $30 more dollars worth of red and orange roses. This was also with a vase and for pick up = $90 Each time I called in to make an order . She was super friendly and very accommodating to my requests. She would even send me pictures to make sure I liked them before delivery. It is now my go to place for flowers. read more

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Amazing customer service! I was greeted and assisted the moment I walked in. I showed them what I wanted for my baby's urn and they gave me exactly that. She confirmed that the flowers in the picture I showed her was what I wanted and then proceeded to check that she had them in order to fulfill my order, which she did. My daughter's urn is tiny and wasn't fully visible so I added a dry foam block for additional height. It was my first time there and I'll definitely be back. read more

Illusion Flowers - Baby urn arrangement (here I added additional height so the urn is fully visible) - Florists Near Me - Fontana, California

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Thank you daisy for helping me out and I love the layout of the place really worth the while to drive from 30+ miles

I found Illusion Flowers on Yelp and clicked through to their website to order online - that process was GREAT!! I was ordering flowers for my niece who just had a baby at Kaiser Fontana (I needed delivery since we can't visit the hospital during COVID) and within 2 hours I received a call from the florist that the hospital reception said that they couldn't accept flowers because of COVID - so I called my niece to tell her and the nurses asked that the florist try again to deliver and they would go get the flowers from downstairs. So I called them back and they went again to the hospital to delivery - SUCCESS!! I received an email confirmation of the delivery right away. THANK YOU - Fantastic customer service during a special time. The flowers and balloon were ADORABLE. My niece was so happy. read more

Illusion Flowers - Florists Near Me - Fontana, California

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Great customer service. I had no idea what to order for a funeral arrangement. They took down my number and texted me pictures of what they could do. I was able to pick flower colors and a style right away. They delivered the flowers to the church/mortuary in a timely manner. read more

Illusion Flowers - Beautiful flowers - Florists Near Me - Fontana, California

Came to buy some flowers for my boyfriends mother. First went to Ralph's and there were no good selections so I hit up yelp to find a flower shop and saw the reviews on this one so I decided to stop by. The mother and daughter are both super sweet and helpful! I'm so in loveeee with these flowers! I'll definitely be coming back for my future flower purchases! read more

Illusion Flowers - Florists Near Me - Fontana, California

Wonderful experience with their service & delivery. Daisy helped me out over the phone and she was incredibly helpful and nice. My mom loved her flowers, I recommend this place. It felt like a complicated process but after daisy simplified it I won't be going to any other place. read more

Was panicking to find a boutonnière and corsage, last minute, for homecoming. This place accommodated my order, very friendly and patient workers. We will order again from this place. Thank you!!!! read more

They delivered the flowers fast and they came out beautiful! I will definitely be doing business with them again! read more

Illusion Flowers - #flowers #fall - Florists Near Me - Fontana, California

I can't thank Illusion flowers enough! Since their business opened it's the only place I go to for flowers for all occasions. They always go above and beyond and take my ideas and create a clean beautiful arrangement. Please support local small business. read more

Illusion Flowers - Florists Near Me - Fontana, California

OMG absolutely amazed. Service here is exceptional. Never walked into a business and felt so welcomed. Lets not forget the flowers, they're to die for! Beautiful arrangements, I'll never go anywhere else. Oh, and the flowers lasted a long time which I've never experienced. My mom fell in love with the arrangement they designed. Thanks!!!!!! read more

Illusion Flowers - Florists Near Me - Fontana, California

Absolutely amazing flower shop! I've used illusion's flowers for my wedding and engagement cakes, they also have helped create centerpieces for a birthday party I recently decorated for. The customer service is just everything, there patient and listen to exactly what you want and deliver so much more. There flowers are fresh and absolutely beautiful. Highly recommend them for All your flower needs. read more

Illusion Flowers - Florists Near Me - Fontana, California

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First time experience with Illusion Flowers and they are now my go-to florist! I ordered online and am always leery as USUALLY the delivery does not even resemble what I ordered (through other florists). These beautiful flowers were exactly what I ordered! The delivery guy was cautious/thoughtful and courteous! I am so impressed...thank you, thank you, THANK YOU!!! read more

Illusion Flowers - Florists Near Me - Fontana, California

Beautiful arrangements for any event or occasion! I've gotten a few arrangements here since they opened & they never disappoint. This is what my arrangement looks like after 6 days, still looks beautiful and fresh. Daisy was very helpful & very nice. Support this local family business, you won't be disappointed! read more

Illusion Flowers - Florists Near Me - Fontana, California

I decided to order flowers from this shop and the service and quality of the flowers was amazing!! Daisy was very friendly and knowledgeable. Thank you read more

Beautiful Fresh and lovely colorful arrangement, value for money, delivered perfectly. Never got to say thank you for such a beautiful arrangement read more

Illusion Flowers - Florists Near Me - Fontana, California

Great experience ! I was greeted right away upon entering and I was told everything I wanted to hear as far as display , arrangements , prices . I was pleased with the great prices and quality . 6 days later and my arrangement still looks fresh !( Of course with the proper care ) . There are a few arrangements to choose from that are already made . If you have a particular budget and time I would trust them with a personalized arrangement . I highly recommend them as I am extremely content . read more

Illusion Flowers - Florists Near Me - Fontana, California

The prettiest and highest quality arrangement I've ever received. My husband ordered them for me for our 30th anniversary via 1-800 flowers or some generic ordering site. Every flower has bloomed and stayed blooming, the colors are stunning, and the flower choices and arrangement are top notch. Received tons of compliments at work where they were delivered. And the icing on the cake is the marvelous fragrance! Thank you for making our anniversary extra special! read more

Illusion Flowers - Florists Near Me - Fontana, California

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So, illusion flowers are freaking awesome. Steven the owner really went the lengths that i never knew a business would do for a simple client like myself. he was really helpful and honestly worked with my budget to get something delivered the same day! i like his saying to me when i told him my situation, " i take pride in providing the right services to make people happy because I know this can make someone's day. " and it's true it did make my girlfriends day and week. i do appreciate all the effort and help and i will for sure recommend and will be using Illusion flowers again. thanks again! read more

I called last minute and they were able to accommodate me. They did an amazing job and were super pleasant! I will definitely be coming back. read more

Illusion Flowers - Florists Near Me - Fontana, California

Yo this place hands down bent over backwards for my order. It was complicated late notice and they completely had me covered! Awesome service beautiful flowers and it was same day delivery! Most definitely I will be returning here and Valentines around the corner I'll be calling you guys! Thanks a million for everything and your awesome helpfulness!! read more

Paid for premium arrangement and a delivery fee only to be delivered too late to mater or be to the intended person. First and last use of this florist read more

My husband ordered flowers from this locale, the flowers were fresh and amazingly decorated. I always have a hard time getting flowers that won't wither but these were amazing. I would definitely recommend, great customer service I will frequent this shop again! read more

Awesome staff been here twice for two separate occasions and they have awesome service. Flowers were the best! read more

Illusion Flowers - Dozen red roses with sunflowers. Perfect combo! - Florists Near Me - Fontana, California

Super cute flower shop great service and their flower arrangements are beautiful!! Thank you again!

I spoke with Daisy and she was very helpful! I called direct from Canada and used my credit card over the phone. She sent me a picture text message showing my options and sent it out local within a few hours! Great customer service! Thanks Daisy and Illusions flowers for helping me feel my flowers were being sent and were just right even from far away. read more

Nothing bad to say about this place. The owners are great , and the prices are awesome. I highly recommend this flower show to anyone in the nearby areas. Best service I've gotta at a flower shop. read more