My experience with IKEA, one which has been dragged out over a month now, has been entirely negative and upsetting. I am downright disgusted with this company. I ordered a bed and a mattress on 11/24 from IKEA online. I was sent one confirmation email saying my order has been processed and that I would receive additional emails once it had shipped. A couple of weeks went by, I didn't receive anything additional. I finally bit the bullet and called IKEA customer service on December 10th to check on my order status. I waited on hold for 1 hour and 20 minutes only to reach a representative who vaguely explained there was a "glitch" in their system which is why I hadn't received any follow up emails. She told me that unfortunately my order had not been processed correctly and that the original approximate delivery date had been 12/20, however that was no longer going to be the case due to the glitch and therefore my new delivery date would be 1/4. I received an email confirming this date the same day. A few days later, contrary to what she had told me, I began to receive emails stating my order would be delivered on 12/20. These emails had no time window (they always give you a time window option) or tracking information. I was confused and of course given this conflicting information, I called and again after waiting on hold 45 minutes, I reached a representative who called the third party delivery company XPOlogistics and confirmed they had not taken shipment of my order and they were not going to deliver it and the emails I was getting were received in error. Then she confirmed my order wasn't going to be delivered until 1/8/18 (notice how the date conveniently changed yet again). So on 12/20 around 11am to my surprise I get a phone call while I am at work from a man who says he is at my apartment asking, "Where Am I, he has my bed to deliver". So after I was misinformed by IKEA for the second time, this delivery company randomly shows up at my apartment, after I was told they didn't even have possession of the order, with literally no warning, no phone call or email ahead of time with any tracking or delivery information AT ALL including what time window they would be there in, etc. So I have to spend 30 minutes at work trying to get this resolved with IKEA, and so after no apology and no explanation of their incompetent mistake they give me another delivery date of 12/26/17, a week later and 1 month and two days after I originally ordered this bed, which is ridiculous. I confirmed with 3 people, (1 manager from IKEA, 1 CSR and a supervisor at XPOLogistics) that my order would be delivered 12/26 and my delivery window was 5 pm to 9 pm. I also have 2 emails confirming the same. It's 12/26 and 10 pm and let me tell you this bed STILL hasn't been delivered and after calling XPOLogistics and IKEA, again waiting on hold 60 minutes with IKEA alone, I was told that somehow they screwed this up for the third time and I won't be getting my delivery today because the delivery man, going against everything I was told, tried to randomly deliver my package today at 12:45 pm, well out of the delivery window I was given by 3 different people, and of course I wasn't there, so their only solution again, was not to apologize, but to say they would reschedule another delivery date which is 2 weeks out. So I immediately asked for a refund, which will take a whopping 7-14 days. This company is a TERRIBLE joke. I will never have any future dealings with IKEA. They are an absolute nightmare. Their business transactions are horrific, their customer service representatives are misinformed and poorly trained on how to do their jobs. Their managers are unsympathetic and unapologetic. I highly regret ever placing this order with IKEA in the first place and I can guarantee they will never receive any future orders from me. This company is a sad pathetic excuse for a business. I guess in the end you get what you pay for, if you buy cheap furniture you get cheap lousy service with it. Even the simple things like delivering they can't even get right, after 3 chances. I'll be gladly be buying a bed from a company who actually cares about their customers. read more