Bad customer service. After i ordered a mattress and went around the whole maze to exit, I then had to wait 40 minutes more to retrieve my mattress. Seemed like they were low in staff. People have things to do. Just waisted my day here. Customers should not be going home in a bad mood.thanks for nothing IKEA read more

I love this place!!! First off it's a pit. Yes they sell home goods but it's like no matter your sex, race, or gender you get sucked into this place. The place is massive warehouse size. Large parking garage and lots of places where you can park which is awesome. There's a loading zone where someone can bring the big things out for you or you can park your car load the small stuff yourself. When you walk in there are shopping carts everywhere and large bags for you to shop. The first place you encounter is a place you can drop off the kids. Honestly I've never done it before but I now know I can probably do it for my 6 year old. He got bored half way through ikea. There is everything you can think of for your home in this place. EVERYTHING. Furniture galore, redo kitchens, pots and pans you name it. Best part??? Everything is super cheap and affordable. I've gotten furniture from here before. It's not the best quality but with kids it works and I still have a lot of what I bought almost 8 years ago. Great place to shop home and manage whatever space you have to work with! read more

The staff are super nice however they are often missing key furniture. Their online inventory is not accurate and the few times I ordered online they never fulfilled my order. read more

Terrible organization between online/ in store/ third party ( measurements and kitchen builder ) / delivery None of the departments are connected to each other and they can not access your order . horrible experience read more

IKEA, similar to Target, is one of those places where you go for one thing but get sucked in. You can find literally anything you need. Good price (even though people say IKEA furniture is terrible. So much to see and their show case rooms serve as inspiration for future projects. read more

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Always fun to visit with unique items and food court! The employees are usually kind and helpful! However, this last time the one employee was so rude! We came down the wrong elevator and asked if he could let us out because we were there for a long time! My husband was tired and could not walk all the way through the store again. The employee actually said "then this is not the store for you don't come back and shop online." It was so rude but I just wanted out so I did not say anything to him! read more

I love this location and that I no longer have to drive an hour! I also love their merchandise and prices. Wouldn't say it's all necessarily high quality items but it's definitely appealing to the eye. I never drop off my son anywhere while I shop but I was pleased to do so during our last visit here. My son stayed with a friend in their play area for half hour while us moms shopped for a bit. We were given a phone in case we needed to pick them up ahead of time for any reason (kinda like when you go on a cruise). I like how they have rooms set up, in case you need help with getting ideas. For some reason I think it's kinda perfect to come to this store when you have a teenager going off to college (not that I like even imagining the day mine are that grown up!). read more

Every time i go to this place the lines are absolutely hurrendous. I left my stuff and walked out. The amount i was about to spend could have paid for an extra cashier to work the entire day. read more

IKEA - Furniture Stores Near Me - Miami, Florida

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IKEA is the shizzz. I want to come here all the time and just walk through and explore. Tried the dark chocolate from here once and every time I come to IKEA I leave with 5 packs. Who would've known that IKEA had this good of dark chocolate?? read more

IKEA - Furniture Stores Near Me - Miami, Florida

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My past few visits to Ikea I've left annoyed. The employees don't seem to have much knowledge of their products or sales, and the onus is on the customer to figure it out. Here is an example of a conversation I had yesterday: Me: Where are the rectangular cork mats? Employee: Uhhh??? We have cork circles. Me: No, not the little circular trivets. They're rectangles, in a pack of 4, about this big. ::holds up hands:: Employee: I don't know if we have that. Me: You definitely have that. I bought some yesterday. I just need more and can't seem to find them. Employee: I don't know. Maybe in cooking and eating. I should note that cooking and eating is a huge section. When I asked a second employee walking by, I ended up having almost the exact same conversation as above. It would be nice if the employees were properly trained and educated on the products, or if they would at least be encouraged to demonstrate a helpful attitude rather than seem inconvenienced by questions. It would also be helpful if they were to walk me to the product or section rather than give vague directions in the labyrinth that is Ikea. The restaurant is usually fine, and actually my interactions with the cashiers there have been pleasant. However, when it gets crowded, the tables get overlooked and they don't staff enough people to keep up with the mess, so it gets a little gross. read more

IKEA - Fries, chicken meatballs, and julmust (a Swedish Chistmas soda) - Furniture Stores Near Me - Miami, Florida

Came here at 9:45am and It's 10:30am still not open and nobody is coming out to tell us why they are not opening. Really unprofessional! There are 50 people waiting in front of store. read more

IKEA - Furniture Stores Near Me - Miami, Florida

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I really don't understand how people could not like IKEA. What is there not to love? Very reasonable prices for furniture, decor, food, and much more. I visited this location around the time the store re-opened to the public in June. There was a long line in the parking lot to get in, but it moved, and there were employees there to keep it all orderly. Once inside, it was so quiet and pleasant. It always feels so therapeutic to browse around IKEA. I scoped a set of drawers that I thought I might buy, but didn't purchase it at the time. After the fact, I ordered it for delivery from the IKEA website and was pleased to see that "expedited" delivery cost just the same as regular delivery ($49) and it arrived the next day! The one thing that is kind of annoying about IKEA is the assembly instructions. Oftentimes they just display pictures and it can be very confusing and frustrating. This time around I searched YouTube and found some GREAT assembly videos that made the process so much easier. It would be so awesome if they offered an order online and curbside pickup option. read more

Affordable furniture and other home items you didn't know you needed? Check. Decent cafeteria food? Check. Friendly staff? Check. Ample parking spots? Check. IKEA is basically an adult playground where you pretend like you're a grown up and spend hours winding through a maze of home goods, walk out realizing you bought more than you intended. You can't pass up coming here if you want new but cheap furniture. They have everything from kitchen ware to beds to carpets to fake plants. Then there's the food court. Pure genius. I mean, who pushes food trays around in a reinvented shopping cart and serves $1 breakfast? Their coffee is surprisingly good, and they have organic cream. Gotta love the Sweds. read more

IKEA - Furniture Stores Near Me - Miami, Florida

I am so grateful to Kevin. He is awesome . Effective and extremely helpful. Thanks IKEA! read more

I really try to like this place but every time I go it reminds me why I never purchase things from there. Things look really cheap and uneven in the show room I can't imagine how it would like in my place. I guess if you are on a huge budget then you gotta do what you gotta do but I think you have other options. Good luck if you are brave enough to get items from here. read more

Tip: If you know you have a big purchase to make, then bring your family to the cafeteria to eat on the "Eat for Free" day. They have these special days every couple of months. You buy a ton of food at the cafeteria. Then they staple a special piece of paper with the total amount of food you bought to your cafeteria receipt. Present this paper at final checkout with your ikea goods. They will subtract whatever you already spent at the cafeteria (up to $100) off your purchases. This Ikea is like most other Ikea stores. Nothing special to report. I haven't bought anything extensive from them yet. On a recent visit, I went straight to the first floor instead of the upstairs showroom to pick up a wall file folder holder. They were out! Out?! So I asked a nearby employee who was really unhappy and told me to go upstairs. Huh, upstairs showroom? Ok, so I go up there and they are baffled why first employee told me to go upstairs. They check the computer and "three" are available but nowhere to be found. The only thing memorable from my trip was that I saw a lady's salmon place from the cafeteria and it was the smallest portion of salmon I've ever seen. It was no wider than 1.25 inches. Join the Ikea family club to get a free coffee or tea from the cafeteria every time you visit. read more

IKEA - view overlooking freeway and Dolphin Mall from the cafeteria - Furniture Stores Near Me - Miami, Florida

Wow! I have waited years to see one of these and it was amazing So much great stuff at cheap prices! Lots of housewares and entire restaurant and even live plants! Very friendly atmosphere and the food was delicious. Swedish eats and candy and shopping for days! read more

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Honestly horrible experience I ordered something for pick up and it said it would be ready within 10 minutes I arrived and still had to wait 45 minutes for them to bring out my furniture. The employees seem to care about talking to each other then trying to get customers what they paid for. Waste of my time. read more

Ikea is Ikea is Ikea...you can always skip all the walk through departments as I always do, if you know what you want! Big store, lay out same as all other Ikea stores...big car park and also located right next to the dolphin mall..so you can hit that before or after! read more

Worst IKEA I've ever been to in my life. If you're thinking about driving over 10 minutes to see if they have something in stock... DONT. They never have anything in Stock. Even when they say they do on their website AND in the showroom read more

I witnessed 3 employees in the mens bathroom leave without washing their hands, 2 of them went to pee and 1 used a stall. They never even looked at the sinks, the first supervisor I asked said "oh ok, thanks" and walked away like nothing. I thought I would ask to speak to a manager, who said there was nothing they could do. Is it not a law that employees have to wash their hands? Regardless, gross disgusting place, this is the dirtiest IKEA I've ever been to. read more

First off, let's all remember it's friggin IKEA. This is not the Taj Mahal. You should know what you're getting lol it's cheaply made inexpensive furniture and home goods. This is like any other location. It's crazy busy and people are wandering around not watching where they're going. I grabbed a slice of pizza before walking around and they threw it in the oven right when I ordered it so it was hot and gooey and delicious. $2.50 for a big slice and a soda is great! I absolutely hate the weird little carts they have that require one of their yellow bags. Stupid little carts. The big, normal carts are hard to come by which was annoying. Trying to fit all my crap in that funky shaped cart did NOT work out well for me. Especially being on the phone with my Dad who would not stop talking despite my saying goodbye 4 times and offering to call after leaving the store. Sigh. But I digress. I saw a guy walking around with a dog on a leash. The dog was running up to everyone and bouncing around. I love dogs and would've brought mine had I known that they were allowed. But I'll have to check on that. The checkout lines were long as usual. But the cashier was friendly and went out of her way to grab me a normal cart when she saw me struggling. Bottom line, don't expect service like at a legit furniture store but if you're polite and pleasant, you'll likely get the same in return. read more

IKEA - Their pizza is delicious. I recommend the combo. $2.50 for a slice and a drink. Enjoy! - Furniture Stores Near Me - Miami, Florida

I'm happy to be an IKEA customer with their sustainable promises and forest positive practices for their products. Bonus, they always have a variety of affordable options. A definite first-apartment-furniture kind of place which has served me well. It won't last you more than a few years, but it's easy to mix and match throughout those years. However, I have found this IKEA to be lacking in staff on the marketplace floor. Shelves are consistently empty in the framing, home decor, and bathroom storage sections, and you are hard-pressed to find an associate who can help you with something that seems to be out of stock in-store, but in stock according to the online indicator. Nonetheless, I love the family events they host here. I am in awe of the new, living plant section that used to not exist. The cafeteria and concession stand are exactly what you needed after 9,000 steps around the showroom and marketplace. And the mini-models throughout the store provide plenty of inspiration. I continue to come back to IKEA because I know what I am in for - affordable furniture decor that I get to put together myself (which I love, because it leaves room for customization)! I want to mention...most recently, I placed an order for my workplace online, with intentions to pick it up in store. This has a fee attached to it, mind you, but I didn't want to go through the trouble of pulling thousands of dollars worth of product. Long story short, it wasn't ready within the time window they provided. The associate was unhelpful in that he couldn't tell us how long we would have to continue to wait, what still needed to be pulled, or anything resembling helpful. And this was after we had spent 2 hours meandering around the store waiting for our pick-up window. As we went to customer service to return the whole order and just go pull items ourselves (as we didn't want to do, but seemed we had to if we wanted to leave the store before 6pm), an incredible associate named Elizabeth took ownership of our issue and helped us determine there was only 2 items that hadn't been pulled. These items weren't a priority for us, so she helped us process a return on those, and the rest of the items were released to us. Easy as that! read more

Waited more than 30 minutes after closing to finally receive our items and were bypassed by other customers and left on the wait list till half an hour past closing time. At the cashier I asked what the finance amount was for zero interest and the cashier said he didn't know and seemed pleased that I bought just under $500 which if I had spent $500 I would have gotten zero interest 6 months. Also the cashier messed up the scan of my items so the receipt doesn't completely represent what I bought. I'm returning everything the day after I bought because the returns section was closed 30 minutes past closing. The desk area associate said we were rude for asking price questions about the desk and walked off without helping us buy an expensive $1200+ gaming desk with chair combo. We found another associate and that one said the gaming stand was out of stock and that we could be charged $38 or so for shipping and have the items delivered. I declined delivery. On a previous day I bought a dessert sampler plate with three types of desserts on it and then realized the cashier charged me for three dessert plates instead of one. I requested a refund and then the supervisor kept my receipt and initially didn't give me another to replace it until with determination I asked for it then he made a copy and gave me a 8x11" sheet copy from a printer not a reprinted receipt and said their policy was to not give original receipts back when there is a refund. I feel that I was triple charged for 1 dessert. The dessert was on one plate and a sampler. The supervisor said that their specific store had changed their policy to not match other Ikea stores and that their policy was to charge three plates of dessert for one plate of dessert because as he put it.. it was easier for Ikea that way to charge for 3 desserts instead of 1. I complained to the credit card company about this. I will complain further with governing agencies set up by our government to investigate this type of complaint. read more

On 7/7,2020 at 3.30pm. I have been waiting for an exchange for 2 hours now. According to their new exchange system l, i registered myself through text message by sending 'joint to 833 635 6335. I was 32nd in the line. Its been two hours and I am 10th. Workers have been cheating, getting around, some taking bother with their hair, makeups, no one seems in rush. I am pregnant and I need to change something I bought yesterday. With receipt and card used while purchasing this item are ready. However, the desks/counters is not sorted out. Therefore, because of people who do not have their receipt or cards or with a problem caused us long wait time. They killed our day just for a second last procedure we have been stuck. Through online or pick up at store options are not available for months. Unfortunately, we have to come back here just for an item which is not available anywhere else. Damn! read more

IKEA - A proof that it takes two (2) hours to return an item. Will think it over for a while! - Furniture Stores Near Me - Miami, Florida

Hey, IKEA Corporate.... I am currently standing in a line with 18 other people at your Sweetwater (Miami), FL location--one single line because you only have one register open..... ....at 6pm ....on a Friday ....in a city of 1.5M ....with one IKEA People are throwing items into your return buggies to get their item count below 5 so they can use the one express lane. For a company who seems to try to up sell and add-on to every purchase, this strategy seems counterproductive. Perhaps they'll fix something if YOU call them?--I'm having no luck here in person. +1 (305) 599-3327 One star, because I'm not allowed to go lower. read more

DO NOT purchase IKEA furniture under ANY circumstance. All the IKEA furniture I've purchased, from the bed frame to the couch is literally falling apart after only 2 months. The customer service is absolutely horrible. They refuse to fix the issue while still under warranty. IKEA is HORRIBLE. read more

Yeah I realize IKEA probably doesn't need my review but hey, it's a rest place to go on a rainy day just to look around. Most days a walk through the store ends up in a few more items for the home. Today we were just looking for a lamp, forrtunately we left with the lamp and only a few extra items for the kitchen. So on to the review. This is definitely the place to go for do it your self types. If you don't want to build it then don't go looking for furniture, however this is still a great store for all the odds and ends to round out your home. Great values and high quality items all around. It does take time too wander through all the sections as it has just one path through, think of it like the yellow brick road. There area rew cut through points if you really are in a hurry. Back to the do it yourself side. While it will take a bit of effort and some time the directions are very clear and assembly is easy. Depending on the size of the piece you may need a second person to get it done with ease. Last point. The food is really good. Not saying it's date night sort of thing but with a down to earth sort of person as an afternoon activity it's a cool idea: read more

Absolutely in love with this place. It's enormous and well organized, lots of parking and the food is delicious. Definitely recommend going during the week and wearing comfortable shoes. My only complaint would be the lack of staff there seems to be for such a large store, but otherwise one of my favorite places to go shopping for furniture and home accessories. P.S- Try the apple or pear cider from the food section : ) read more

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IKEA used to be very reasonably priced so you weren't expecting the world however the value for the price was decent. Now, however they are pricing items as though they were made of solid wood and being delivered to your doorstep w white gloves! Their storage cabinets used to be $150 now they're $350 that is HALF the price of an entire room set at rooms to go. IKEA has lost their minds! read more

I do not know any IKEA that does not ruin marriages! The "as is" section is phenomenal! Always check this spot out first! If you need to special order something, think twice! --You'll be waiting for a very very long time! Stick to these simple IKEA survival rules: 1) Learn how to navigate --There are shortcuts. 2) know what you "need" before going. 3) get a map so you know which parts to cut through. 4) go on a day/time when you know not many people will go. 5) Be aware of your own talents or lack of when building and being creative, otherwise you'll end up with a million pieces of something that you regret purchasing. -The end :-) happy Shopping! read more

My kids and I love IKEA so much!!! This giant place has an unprecedented variety of items with affordable prices and European products. They sell from furniture, to kitchens and things for the whole house. They have things of different prices and models according to what you need and what you can pay. The furniture you buy they give it right there to take it to your house so you can ensamble it. There are also furniture that they will take to your home and charge you an acceptable price for shipping. What I like the most about IKEA is eating there. They have food on the first floor; Hot dogs, pizza, cinnamon rolls, and ice cream. They also have food on the second floor; Their famous meatballs with mashed potatoes, bread, cakes, salmon, salads, juices, and more. Everything exquisite and at the best price !!! Thank you IKEA. A MIs hijos y a mi nos gusta IKEA muchisimoooo!!! Este lugar gigante cuenta con una variedad sin precedentes de artículos para la casa con precios módicos y productos europeos. Venden desde muebles, hasta cocinas y cosas para toda la casa. Tienen cosas de diferentes precios y modelos de acuerdo a lo que necesites y puedas pagar. Los muebles los compras y te los dan ahí mismo para que te los lleves a tu casa y armes. También hay muebles que te los llevan a tu casa y cobran un precio aceptable por el envío. Lo que más nos gusta de IKEA es comer aquí. Tienen comida en el primer piso; hot dogs, pizza, cinnamon rolls y helados. Tambien tienen comida en El Segundo piso; los famosos meatballs con puré de papas, pan, tortas, salmon, ensaladas, jugos y más. Todo esquisito y al mejor precio!!! Gracias IKEA. read more

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Love their furniture but was not a fan of the store. You know those checkout lines at your local resale store that run you through a ton of stuff you don't need??....that's the whole IKEA store to me. They force you down a path which encourages impulse buying and if you happen to browse on the opposite direction be prepared for dirty looks, and vice versa. Hardware was easy to find at self help device center and the offerings at the food court looked to be half the draw of the store, desserts being especially popular. The bathrooms were a total disaster of epic disgusting proportions that lower the rating from a 3 to a 2. read more

I worked there back in 2009 in Charlotte N.C. A lot of things was going on at that time. A lot of people quit because of favoritism. I was a great employee. I even got to go to Tampa for two weeks and help open up a new store but because of all the favoritism that was going on in the warehouse I had to go find new work because I knew I would never get good raises or move up in the chain of command. You can go back and look at my record. It was really good. I have put in my application many of times to try to go back to what I like doing but I get rejected every time it's because of the team leads in the Supervisor down on the dock they are still there. All I wanted was a fair chance and I would've never left. I like IKEA but the super vision back then was really poor God bless. read more

I have been here for over an hour eating a a single piece of furniture. Their service is horrible. I wait 30 min to place the order for pick up because I can't pick it up myself as it's not available like the rest of the pieces. Then I have to wait to pick it up and it's been over 30 min already and I'm still waiting. I have spent over an hour in waiting here. This is ridiculous. I don't understand why can't is just be available on the floor like the rest of the i teams and not have people wasted their time due to the horrible service. So disappointed read more

Terrible service. We waited for over an hour to have our item (that we paid for) brought out from the back. Mind you we drove 1.5 hours to get here so we had no choice but to be patient. Finally, we had to leave to head back to the other coast and requested someone check on our item (for the 3rd time). After the 3rd or 4th person looked up our order we were told that because it was on a high shelf they only bring those items down at night. How could no one had told us that from before, during, or after checking out and having so many people "look up" our order. At this point I was in tears because again we drove so far and had waited so long and after all this, no apology and no solutions. We finally had to leave with the employee flippantly telling us they would ship it to us. When would it arrive? He had no idea. Could he give us some sort of receipt guaranteeing this? No, of course not. Do I think we'll ever receive our item and be out the money we paid for it? Probably. read more

I paid 60$ for delivery of pieces. That process alone at the store took one hour. The delivery service claimed they were 10-15 mins away and showed up over 35 minutes away. They delivered the boxes and explained that they do not carry it up the stairs. I feel for 60$ It should include such a thing. read more

Worst experience in a long time. Not surprised by the bad reviews. Sales guy (Julio) at the living room area left while I was choosing the sofá when he supposed to check if it was on stock. I was right there and less than 2 minutes he was gone. Also rude since the beginning and not offering assistance. Over 25 minutes waiting and looking for him and there was nobody else in the entire floor. Complained to the manager at that moment (11/18/2021 7:45PM) not worried and of course didn't help. Not buying here and never coming back. 0 star. read more

Friendly staff..reasonable price.one of my favorite place to shop for furniture and good food. read more

IKEA - Furniture Stores Near Me - Miami, Florida

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A nightmare to work with. I got a shipment of a dining set that came with 6 missing pieces of hardware. First guy I spoke with opened up an order and said he'd call back in 2 days. He never did and when I called again IKEA verified that he hadn't done anything at. Spoke with a second rep who supposedly opened an order and said I'd be contacted within a couple of days when the parts arrived. A week later and no parts have arrived and no one had contacted me. Shopping at IKEA is like being a gerbil on a treadmill - you never get anywhere. read more