Updating review on this inconsistent company. After a great first experience, I hired them a 2nd…read moretime. Completely different story. They do not stand by their work. Everyone makes mistakes, (I had specifically requested 6 brackets be installed; was told that was overkill, 4 would be plenty; it wasn't) but you communicate with your customers and you fix them. This company was interested in doing neither. Within two days of completion, the shelves they built came crashing down, inflicting further damage on my wall, closet, and adjacent mirror that was knocked off. Of course, I reached out immediately, asking that someone come back to make the necessary repairs. (Mind you: I couldn't even access my closet during this time without making it worse, nor could I move my dresser to plug back in my nightstand light, which had been knocked out in the crash as well.) It took a week to even get a response, which was basically "Oh, I didn't see your email." (Note: Their full page invoice does not include company phone number on it, so I assumed email was their preferred contact. I'm sorry you were out of the office, but maybe your business could set an auto-response email at the very least?! And maybe when you return, check your in-box?? Or better yet, follow up to assess client satisfaction after project completion?) Marc informed me that he wanted the same worker to come out and handle the repair, but that he was out of town and would reach out to schedule me by Friday of that week. I asked that he respond by phone or text (wanting to get this resolved quickly). He didn't listen, and instead emailed again, declining my request to please just send whatever worker was available sooner. I followed up a week after that, only to understand I'd been forgotten about again. I tried a third time. Three weeks later (it has now been a month since shelves fell) --nothing!!! I gave up and had to hire another company to come fix everything, paying them to undo the job I paid Flatpack for, AND repair (i.e., remove damaged metal strip along closet, mud and tape drywall, re-paint after re-hanging shelves securely) the further damage they caused. Completely unprofessional company management. Lesson learned. I had at least three more days of work for these guys ready to go, but would never hire them again. If you want to feel unvalued as a customer by a company that doesn't stand by its work, this is the one.