Never in my life have I had such a hard time with a customer service agent. The installation…read moreprocess and the experience thus far has been great. However, I experienced a outage that I could not troubleshoot, and I called customer service for help. However, the agent had a not-so-good attitude, which said I did not appreciate. For which he apologized by blaming it on me. For example, he said the box should have 3 cables. Mine had two. He insisted there were 3 over and over, implying that I had a significant lack of knowledge or experience in troubleshooting. Two of my relatives were with me and also confirmed the two cables, yet he kept insisting there are 3 and that we were mistaken in an exasperated tone. I have always had pleasant experiences with customer service agents, so this was quite shocking. He also did not explain things well. Only after repeated clarification questions could follow his directions. We ultimately were not able to fix the outage due to the cable situation. Hopefully, other agents are more helpful than this one, and only I have had this unpleasant experience. Otherwise, the internet service and installation process is great, I have had no other issues.

TL;DR: Solid and reliable…read more Installed 7 months ago, and I guess I forgot to write a review. Performance is consistently better than promised, much faster than we need, an lower latency than our previous service (DSL), and costs less.

Mike came by today and gave me very valuable instructions on how to significantly improve my wi-fi…read morenetworks, and saving me money. He is obviously a very experienced telecom and networking professional. Now I know who I can go to for future needs. Thanks, Mike.

I've been using Ridge Wireless for many years and am consistently satisfied with speed and…read morereliability. Living in a rural area where cable is not an option is frustrating, but Mike has helped us with internet service that has exceeded every other company we tried over our 25+ years in this location. When service goes down he is very quick to respond. A five star rating is a no brainer here.

WORST SERVICE EVER. unreliable. their customer-facing website often down. phone waiting times…read moreunbearable. phone reps don't always speak english. comcast mysteriously changed my address. then they changed my billing preference, so of course i incurred late fees. WORST SERVICE EVER.

We have been using Fiber Internet Center for our small business for about 8 years now and the up…read moretime is truly amazing. If you need carrier grade fiber connectivity, FIC is the company to trust. Once the account was set up and all the connections were routed correctly and tested we have not had one day of outage. They are very responsive if you have a question and the prices are the best around for the bandwidth you receive. Vs Comcast, I cannot think of one reason that you would not go with Fiber Internet Center. Fiber Internet Center is reliable, fast, and has superior customer service. So to Fiber Internet Center, thank you for taking care of our business.

Steve was a very friendly, personable guy who left us with a lot of confidence in his skills, his…read moreknowledge of trees, and specialty installations. We hired him to install two Starlink dishes atop two 250-300 foot redwood trees. He came with a drone he flew up to survey the best dish locations and returned at a later date for the installations. We especially appreciated how much he genuinely cared about the health of the trees, ensuring he minimized any necessary cutting to secure the dishes and run cable back to the house. Steve is great at what he does, and a professional we'll turn to for any arborist or Starlink installation needs. Thanks Steve!

Steve was a pleasure to work with. All of the fixed wireless internet providers in Santa Cruz…read moreCounty told us we couldn't get service. Steve came out and worked really hard to find a line of sight to a tower on our property. Then he came back out for the installation, trimmed our trees where needed, and made sure the everything got set up fast securely. I don't think we would have great internet out here if we hadn't been connected with Steve.

Great internet service here in the mountains with fast and reliable and reasonable service! The…read moretopping on the cake is the AMAZING customer service provided for the few times that we needed it. Fully Recommend Hilltop Internet!!!

I just got the newest Hilltop Internet and it's fantastic! No data restrictions and fast. And the…read morecustomer service is the best!!! I swear the owner answers the phone 24/7. I highly recommend them if you live in the hills are considering HughesNet or Dish.

Maurice Makoyan did a great job at getting the job done and repositioning devices from kitchen to…read moreliving room. Very helpful and communicative! Thank you Maurice for your assistance and help 10/10 experience. Set up is great, wires are neatly placed and positioned. Internet service is at 100%

Humberto Romero provided excellent service during my WiFi installation from start to finish. He…read morearrived on time, was professional, and immediately put me at ease by clearly explaining what he was going to do in a simple, easy-to-understand way. Throughout the installation, he worked efficiently while still making sure everything was set up correctly and optimized for my home. He was patient in answering my questions and made sure I understood how to use and manage my new WiFi before he left. What really stood out was his customer service-friendly, respectful, and genuinely focused on making sure everything worked perfectly. He was also very kind and friendly with my cats, which I really appreciated and made the whole experience even more comfortable. I truly appreciate the smooth experience and would absolutely recommend Humberto Romero to anyone needing a reliable and knowledgeable field service technician.

I have used their service for years and have been very happy. Connection is reliable, and local…read morecustomer service is great as well!

I've been a Surfnet customer for many years because they offer a reliable service at a reasonable…read moreprice. Uptime is great, and the few on-site calls are handled quickly and efficiently by knowledgeable technicians. It all adds up to great value, and I plan to be a Surfnet customer for the long haul!