Poor customer service. Sends bills via text messages. Really? Who would not think that it's a…read morescam? Doesn't return calls.

There haven't been many times throughout my life that a Doctors office have given me or my family…read moresuch wonderful treatment. We had an appointment that I missed bc I woke up late, I called to see if they would still see us unfortunately the Dr. Was tightly booked but I was able to get an appointment with the APRN (his nurse-Debi) just a few hours later she was attentive kind concerned and explained everything, that my son who's 17 is going thru bc of his ear infections. A condition he has had since birth. This is our 1st time with this Dr. And wished we had him years ago. He was given a hearing test, Ears checked through a microscope and that's how this visit was everything for me felt like it was done using a microscope. I'd also like to mention Terry the nurse she was the exact same way with my son. Concerned and patient in talking with us. I know there's not a better Dr. Specialist office out there! If you are lucky to have an appointment with them u will understand why I praise these 2 ladies the way I have.

he has all the credentials however, his bedside manner is cold no compassion, nor empathy just…read moreoutright mean.

The worse physician I have ever worked with. Arrogant is not a strong enough word for him. He…read moredemeaned my work with other practitioners when I reported a bullying episode at when I worked at his surgery center.

Had a wonderful experience with Dr. Ganal and his staff from start to finish. Was diligent in…read moreworking with me pre surgery to see if surgery would be avoidable, though in the end it was decided to be necessary. This being a workers comp claim their was pushback from the insurance company that the office staff dealt with and handled wonderfully. I had a scope of my left shoulder and recovered quicker than expected and my three incision points are hardly noticable, surgery was effective and professional and I now actually have better range of motion with my left shoulder than my right. As long as you follow the Drs orders pre and post surgery you are in great hands, I wouldn't change a thing. Highly recommended as a surgeon and orthopedic specialist.

You can't ask for a better doctor. This guy honestly changed my view on doctors as a whole. I loved…read morehow he approached the problem, came up with a game plan and went from there. Long story short he operated on my knee and I'm back on my feet with the problem fixed. Changed my life. Thank you.

I went for yearly physical and requested that they do a psa screening on me.I have been trying to…read moreget the results of the bloodwork. After several calls and messages to the MA named Thomas , he finally called back to tell me that this test not order by the doctor I asked why he said he didn't know so asked to speak to someone who could answer my question. He stated that a manager would speak with me. It has been several days with no response. Very unprofessional

I had an eye exam in Nov 2025 and was given a stronger prescription for progressive lenses. I…read moreordered new glasses from Pearl Vision and have not been able to adapt to the new script. I went back to PV twice and they suggested returning to Modern Focus as the lenses matched the script. The Dr at MF said my vision changed and gave me less of a correction. I feel her 11/25 script was inaccurate but she said no and charge me $60 for the new one because I didn't buy glasses there. What a rip off! PV is making my new lenses for free. Now that's good customer service. Oh, and I was the doctor's first appt of the day and she arrived 15 minutes late to work. Like my time isn't worth anything? Needless to say, I canceled my next exam. I went to Dr Gould for years and always received excellent care and customer service. MF could use a little training on both areas.

Dr. Kaplan performed cataract surgery on both eyes, one month apart…read more we discussed his giving me mono vision, which I had had for 25 years due to laser surgery on one eye. My eyesight after the surgery was 20/20: good for reading without glasses and distance within a week. Excellent job! Great office staff for routine eye checkups.

I had Dr Irving do my left hip replacement 5 years ago. I find him easy to talk to, doesn't rush…read moreyou out of the office, and I like that he does the Anterior approach. I'm scheduled to have my right hip replaced by him soon. He is worth the wait!

I saw this doctor the first time I thought I finally found a great doctor. Then went for testing…read moreand had a follow up appointment booked for me at a different office, the last one was 10 min from house, the new one in Middletown was 25 min away. I get their 9 minutes late and the front desk tells me that Dr. Kuhn has a strict 7 min window he follows that if you are not there within, you will need to rebook your appointment for another time...uh, no I will need to find a new doctor. I am just glad I was able to see how the practice operates before I had any major surgeries. Be forewarned, if you are going to be more than 7 minutes late, don't bother even going, if you get stuck in traffic, doesn't matter, after 7 minutes doctor will not see you! The staff what great to deal with, they cannot say anything about it but they totally get it.

The Middletown Ortho and Spine location is consistently late with appointment start times. I have…read morenever had an appointment where I have been seen at the time I scheduled. What's the point of having good doctors if you can't see them when you are scheduled to? I also felt the desk staff was rude and not respectful to the patients (Wednesday morning desk staff).

Great surgeon and staff. She had great bedside manner and listened to my concerns and came up with…read moregreat solutions

Quick, clean bump removals…read more Come here for general surgery sometimes. I get bumps on my head, and as a bald man they make shaving a less than comfortable experience. The office is always clean and inviting. The front end staff is quick to address and the nurses have been very nice and professional to me. Was always made to feel comfortable and at home. They would numb me up, cut out a bump, then staple me together and send me on my way. Quick and easy. The scars have been very light and hard to spot, which is good for very visible areas. Overall, a great place for addressing head bumps.

New dental office in the area, staff was super nice, Dr Faiq was extremely professional and…read moreexplained everything she was doing during my appointment. I felt comfortable and will be back for sure.

Best dentist around. Takes care of their patients and actually cares. They have a service that…read morefollows up with you and reminds you of your next appointments as well! Staff was also very helpful