There was a hair in my food. They overcharged me for food i didn't receive. And the waiter was rude.

IHOP might just be an IHOP but the reception was warm, the waitress was friendly, the place was CLEAN, and the most important part....my turkey club on rye with onion rings was G-O-O-D! Thanks Luis and Nicole. read more

IHOP - Not the best picture but all that matters is it was a good sandwich! - Breakfast & Brunch Near Me - SPRINGFIELD, Illinois

Two staff a cook and a server. Us and one other table with guests in the entire restaurant. Older couple entered and was seated but never was visited for drinks for 15mins. They left to go to bob evans. Requested bacon crisp and hash browns not crisp. Bacon was not crisp. Senior chicken strips should have been 3 but two came burnt. I asked that I get 3 new one not burnt and got 3 more burnt. Waitress indicated that the oil probably was not replaced. She said she would not eat 'em either. She said she would comp them. Other table's order was incomplete as well. Too bad that this restaurant is slow but I can see why. On a positive note, the pancakes were good. read more

IHOP - First two and replacement three all burnt. - Breakfast & Brunch Near Me - SPRINGFIELD, Illinois

Food was as usual for ihop. Service however was not the best. It was just one other table of 3 people as we walked in. Food came fast. She did not really come back to see if we needed anything else so it was good that it was what we ordered. I had to stake the plates up to get her attention to get the check and a coffee to go. Must just be having a bad day with the weather. read more

Went Saturday morning for breakfast. Ordered 2 x 2 x 2 only, tipped $5 when I went to pick it up. Checked my bank statement today and they charged an extra $100!!! BEWARE!! read more

Great food and super sweet young server. I wish I remembered her name to give her a shout out.

i started eating here two or three times a week lately. they have very good food. i just now had the mushroom and spinach omelette and that is my favorite dish here so far. read more

this ihop is fucking terrible. they had me wait on a call in order for 1 & 40mins and it was cold af read more

IHOP - pancakes and cheese omelette - Breakfast & Brunch Near Me - SPRINGFIELD, Illinois

Breakfast is hard to screw up, an IHOP should be reliable, but this was honestly the worst restaurant food I've had in decades. Coffee thrown at the table with no cream on the table (ten minutes to flag down the server and request it) . French toast and bacon that were clearly left over from several hours earlier, both served cold, on a tabletop whose Formica had left the premises sometime in the early 2000s. The plywood separations between booths (as a response to Covid, I assume) are indicative of the whole enterprise; they know what they're supposed to be doing, but have no ability or interest in doing it right. read more

Makayla is the bomb! Thank You for everything. Food was awesome and the service was great.

In this age of supply chain problems, I was naturally disappointed to find that one item I'd ordered for carry-out was currently out of stock. The Assistant Manager, Jacob, did absolutely everything in his power to make it right.I was very impressed with his customer service! We're all living at the tail end of a pandemic, so as far as I'm concerned, there's no use in crying and complaining about the little things. Jacob took on all the blame, even though it was clearly not his fault. All that being said, I highly recommend this IHOP location (especially if you need gluten-friendly pancakes in your life). read more

shits nasty. i watched my pancakes sit in the window for 30+ minutes and order was constantly taken wrong. no structure, no fun, literally just bad. read more

IHOP - hair in my milk - Breakfast & Brunch Near Me - SPRINGFIELD, Illinois

My kids took me to IHOP for Mother's Day this year. We used to do this 10 years ago but stopped for a while. I was a little apprehensive because I'd been here a few years back and it was terrible service. This trip was totally different. Went here around 3:30pm. Not too crowded, surprisingly. There were 6 of us and we had an equal amount of breakfast and dinner items. I ordered off the 55+ menu and got a cheese omelet (really big) and two pancakes for $5.99. You can't beat that!! The omelet tasted so good, as did the pancakes. There were burgers, steak tips and more pancakes. Everyone polished everything off. Our server was amazing. Delightful personality and definitely in the ball. We tipped him well ($15). I probably would've given 5 stars but the food took over 40 minutes and the place wasn't crowded. On a holiday like this, I would've assumed they'd have an extra cook. read more

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Ihop is Ihop. Greasy food, crowded place, not the best service. The plus, open 24 hours, a pot of coffee on the table. read more

Pretty disappointed that after being in my truck for 11 hours that I didn't have a place to sit down and eat. This ihop isn't staffed to have people dine in 24hrs. read more

I have nothing good to say about this place. Everything was horrible, and I never got my food after being there for 1 hour, so I ended up leaving without ever getting my food, the coffee sucked, the service was cold and rushed. Very upset with my time there. read more

Service is horrible. Waitress is nice but took forever to get my companions whole meal. They wanted white toast substituted for pancakes. First they brought the pancakes then took them away and about 15 minutes later the toast arrived after 4 requests and the rest of the meal was cold. Other customers were having problems with wrong charges on their credit cards. I WON'T be back. read more

When's here to grab a early Valentine's Day bite to eat and the service was great but the food and the cook and management is terrible I received a bloody steak I asked for a refund was told that I cannot have a refund because I ate three pieces of the steak so therefore they could not replace the order I find this terrible rude and very unsatisfactory read more

Yep, super slow service, so don't come here if you are in a hurry, or if you want your water refilled. Food was fine once it finally came, but it took 40 minutes to get our food. Waitress was indifferent to us being there. read more

Terrible service. Waitress took exceedingly long time to bring order and we were done eating before she refilled drinks that were empty before she brought our food. One star is too many. read more

Food was bland and it had hair when along came a fly to land in the syrup. I notified the waitress and she said she'd tell her manager but no apology was made and no adjustment in the bill. I'll be staying away! read more

Worst service ever. Took the order wrong over the phone, then got home with the wrong sandwiches. They refused to replace the order or refund the money. Only sending a lousy coupon in the mail like I'm ever going back. Would give no stars if I could. read more

We stopped for brunch. Service was fast and very good. The restaurant was clean and nice. Overall good experience, would return.

We found 2 roaches on our table during our meal. The waitress said, "I guess they are back." Our family was disgusted. We will never go back to that IHOP. The one across town is newer and not roach infested. read more

Let me give you the scenario: there are a total of 4 tables. Waitress takes about 10 minutes to greet us. Brings drinks, asked if we want straws, but doesn't have them on her...? Ok. Give her our order...its 50 minutes later, we still don't have our food, the waitress hasn't even come over to communicate with us about it and with every minute that passes I say to myself how I should have walked out 10 minutes ago. But the anticipation of my food coming up soon is what's stopping me. I'm recalling now why I've only been here once in 2 years. Finally we get our food, half of it is cold, the other half isn't even up yet. The rest comes out and it's cold as well. Wait....we don't even have silverware anyway. -.- the manager took my food off, rightfully so, but it took a longer than necessary conversation to do so. Won't be back. Thanks for the experience Ihop! read more

With Pancake in their name you'd except their pancakes to be extra special. Sorry to disappoint you but their pancake batter is just average & their syrups taste watered down. It was clean with friendly staff but their pricing is too high for what you get. Cracker Barrel has far better pancakes & syrups. read more

My family and I come here for breakfast before heading back home. The service was slow, it took about 40-45min to get our food. The waitress didn't check on us very often and seemed annoyed when we asked for anything. On the positive side, our food was tasty and warm. The bathrooms were dirty, you could tell the toilets hadn't been cleaned in awhile (there was rim of dirt in the toilet). Overall, I wouldn't recommend this place if you're in a rush or expect quick service. read more

We were seated within 10 minutes but waited an hour and a half for our food. The bacon and sausage were underdone. The server Makayla was not friendly. They had run out of tea. The food tasted fine. read more

This particular IHOP is terrible!!! Service sucked, as well as the food. Poor quality in the kitchen. It was empty and our food took almost 30 minutes. I ordered the turkey and avacado bennie and received an omelet and pancakes. The omelet did have avacado on it, and I was so frustrated by that time that I ate what I got Will NOT be coming back to this location. read more

It's IHOP what else can be said, the staff is friendly and they are fast, and what I ores was a lot bigger than I thought, why 3 stars cause it's just a IHOP if most their menu items weren't from frozen I'd give more stars read more

I've actually never had a good IHOP experience which is why I'm posting this. I stayed at the Candlewood Suites next door and needed to grab something to eat with my son. I had the country fried steak and my son had the chocolate chip pancake off of the kid's meal. The waitress was friendly and attentive and the food was good. I realize this isn't a through the roof review but as far as IHOP goes, this is my first good experience, so worthy of a post read more

I actually ordered my food to go. Upon entering the restaurant, I noticed it was pretty clean compared to other IHOPs. The staff is friendly and my food was good and hot. I actually wished I had dined in after ordering!!! read more

Extremely unorganized when it's not even busy. Our server barely showed up and if she did she left empty drink glasses on the already small two person table. When I got my burger it had the bread bag clip underneath the bottom bun. read more

After watching 7 tables sit, order, eat and pay we finally got our bland greasy food. The manager apologized to us and the rest of the other tables who also didn't get their food. It was a Sunday and they were busy I understand but every other table before our 4 count is rough. On the plus side the manager gave as a 1.50 discount so that made it better... Do yourself a favor drive to the other side of town or hell even another city and eat at that ihop you'll still get your food faster then eating at this one. read more

Came in tonight, around 10pm shift change just happened. The waiter that we ended up with was Richard. HE WAS FANTASTIC!!! A friend of mine asked for a smidge more of butter and he brought her out a smidge. LOL! (a regular serving also) he was a very friendly, very sweet and attentive waiter. I would recommend coming here and asking for him! read more

This place took forever and we still haven't gotten our food after an hour of waiting, the table AHEAD of us got their food first and they got here wayyyy after us. This place gives me an aneurism. read more

Already been here for 10-15 minutes and we still haven't gotten a waiter/waitress. They put us in the corner and they obviously dont know we are here. Getting irritated for this isn't the first time this has happened. read more

If I could give it a negative 5 I would! This place is a complete fucking joke........it took 20 minutes for them to even realize we were inside their restaurant...then we we got a table another 20 minutes went by and they looked at us once like we werent even supposed to be there! Why in the auctual fuck are you open 24 hours when you have piss poor customer service and suck at your job?! Do not ever go there! You would be better off going to the gas station to get a fucking lunch-able for fucks sake read more

The food a little over cooked but what made the experience really great was out waitress Ashley. She really takes very good of her customers. Food ok. Customer service is excellent read more

Food was good, but the place was freezing cold. Had to put ear muffs on. Supposedly the furnace is broke, but they are still seating people without any notification. read more