Service so bad it's bordering on incompetence. When we arrived, there were maybe ten tables occupied in the entire restaurant. Although our server handed us the specialty menu with all chicken entrees when we sat down, we were informed that they were out of chicken only after my wife had ordered a chicken sandwich. Why, then, did they hand us the menu if they knew that they were out? The table next to us had empty sugar packets littering the floor that no one cleaned up for at least 15 minutes after we sat down. It's gross to see that little care given to cleanliness in a restaurant. When our server brought our food she asked if we needed anything else and I had to literally ask for silverware. She brought knives and forks, but no napkins because they couldn't find any in the back. I instead had to go to the bathroom and grab some paper towels for us. My food was dry and pretty bland, and my wife's simple requests for her burger (light mayo, pepperjack cheese) were not followed. As I finished my meal I noticed that they had not offered to refill my iced tea. I informed my wife that I was not going to leave a tip because the service had been so bad, but she insisted that I not completely stiff them. Just as I was willing to give the staff one last chance to change my opinion, the waitress brought us the wrong check. I downloaded the Yelp app once I got home so I could leave this review. The staff at this location needs some serious training in service industry etiquette and work ethic. read more

It was my birthday when I came here and everyone was so nice, Olga attended us today and she is really really nice. Thank you IHOP.

Vistied on a slow Monday afternoon. The hostess was friendly, the server took about 10 minutes to get to our table. I got Strawberry Banana Pancakes and the person I was with got hashbrowns, eggs, bacon and toast. It took about 30 minutes to get our food. We wanted to exchange the toast and it took about another 10 minutes to get the new toast. My pancakes tasted good though. Would not reccomend. read more

Went here on a whim... I Decided I needed to start my day with pancakes...so IHOP it was. I had the chocolate chip pancake combo, it was just what I needed. It was pretty when it came out, whipped cream and choc chips on top. My bf got the chicken fried steak combo, he likes it. I will say it was packed and we got seated pretty quick but it was really loud in there. We were sitting next to the kitchen area though. Good breakfast overall read more

We went to the Salem IHOP today, we walked in the door, The host was sitting on top of the counter, having a inappropriate conversation with some girl sitting in the lobby, we get sat and look at the menu, $2 for one damn egg are you kidding me?!?! Oh not to mention $6.29 for two sausage links?!?! I guess there is a reason why IHOP is closing so many stores, I mean of all the other stores are as shitty as this location then my all means close every last one of these good for nothing stores! We went to Denny's and got better quality food, better service, for a fraction of the price! read more

Server, Rosario, was horrible. She was just very rough and rushed us to order. Food came very quick but was just okay.

This place is either okay, or terrible. Really no inbetween. I've had dirty dishes served to me, seen ants on the table, and been delivered food that was either burnt or undercooked. This place gets busy, and normally that doesn't bother me, but when you're seating other people that haven't been waiting nearly as long as you have and they have the same group size, its irritating. Some servers just kind of disappear and forget about you while you watch everyone around you get helped too. When the food is right, its good, but the service and environment is what really bugs me. A lot of the staff don't seem to understand English too well either. read more

Coming into this iHop was not very pleasant. The hostess glared at me more some reason and I'm still not sure why. Maybe because i had my phone out while we were coming in however I wasn't staring at it. She sat us down, gave us menus, and asked for our drinks. I asked for an ice water with extra ice and she looked at me like I was stupid, husband asked for coffee, and daughter asked for a water. Apparently she had no idea what I was asking for because she came back two minutes later without my drink and gave the rest of the table theirs. Then she had to ask what my drink was again because she didn't understand. She left and we noticed we had no straws for the kid's cup, and then no silver wear at all so my husband could mix his coffee. Ten minutes later the server came to take our order and I asked for the items we were missing. There was only two other tables so it's not like they were busy. The water that I got tasted LITERALLY like soap so I had to ask for another. After ordering our food, it came. I kindly asked for a side of ranch. He brought our food, handed me my fries, then sat the ranch cup down. It BARELY had any ranch in it. He apologized and stated that there was no more ranch left in that container. He said if I wanted more ranch to ask when he comes back and he will go ahead and open another container. Lmfao really? Wow. My daughter asked for a refill on her water and she never got it after we asked for her when he came back again. We just gave up, paid the bill, left, and went to sonic a mile down the road for a great treat for all of us!! I gave it two stars because my husband said the food tasted okay. Our daughter HATED the Mac n cheese. read more

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The service was extremely slow and once I had received my meal the pancakes were cold and tasted as if they had been out for an hour or so. The hash browns were in a rather small proportion and they were also cold. However, the eggs. Man those eggs. Probably the best eggs ever. So it saved them from 1 star. read more

Terrible service the past few times I've came here. The first time I was ignored completely to the point I left after 30 minutes with my drink order still not having been taken. This time I came in it was a bit of a wait to get our order in which is fine but I waited an hour and our food was never given to us. read more

Reliably decent- reliably good service. There are a few healthy options here, but watch out!

The worst experience ever! My kids love this place so took them with my mom to have breakfast. They were busy but that's no excuse for the food and service being horrible. Our food had obviously been sitting under a warmer for a very long time. Everything was rubbery. My omelet had nothing inside it, just some ham sprinkled on top. My daughter would only eat one piece of her bacon and usually she eats a whole package. Several tables who sat down after us got their food first. The manager wouldn't come talk to us but sent another waitress to talk to us. The pancakes were cold and rubbery. Needless to say I will NEVER go back! There is so much more to add but I think you get the picture. read more

Took my mom and sister for breakfast. It was busy. No problem. The food was awedul. Cold and undercooked. Tasted so bad. We didn't even try to finish. This not much he first time their food was awful. I will not be going back. read more

This is the worst service I have ever had. Today is my birthday and we got here at 7:00 with seven people and they got us seating by 7:50 and brought out our food at 8:43. Overall the worst experience at ihop that I have ever had. read more

Surprised to see a review about bad service here. We have been there at least 6 or 7 times for a quick breakfast and the service has always been above average. The food is exactly what you expect from IHOP and we have eaten at dozens of different locations while on the road, I honestly believe we have received the best service at this exact location, read more

International House of Poop. Slow and sloppy service. Food ain't good. Even Dennys is better. And that ain't sayin' much! Go to the Original Pancake House instead, out on Portland Rd...its worth the extra 10 minute drive down Lancaster. Like I said, the quality of food isn't the best. And inside, it feels like you're in some Charlie and The Chocolate Factory room -- all white and bright and WEIRD. read more

First off, let me say that the staff are some of the most friendly people I have ever met. Now to the food. I have never had a problem with the food here. It always tastes good. Never a problem if I want to substitute anything. They are always on top of things even when busy. I would highly recomend the Steak Tips as well as those awesome Cinn-a-Stack pancakes. read more

Server was overbearing. Food was terrible and i verbalized this to management who promptly gave a 10 percent discount and did not offer to take my meal off the bill. Then had to speak to the general manager who gave me a 5 dollar off coupon for my next visit. Too bad ill never be coming back. read more

Very good food. Staff and manager very personable. Clean. Even as buddy add it was they worked together to get tables cleared and cleaned to accommodate the patrons read more

IHOP - Strawberry french toast - Breakfast & Brunch Near Me - Salem, Oregon

Worst service I've ever had! Waited 40 mins without even getting order taken. Wasn't very busy so really no excuse for the terrible service. Manager on duty super unhelpful when it came to correcting the issue. Do not recommend to anyone eating at this location. read more

Every time I have been in and the manager is there he stops and talks with me, and they are all so sweet to my little ones. It's nice to go somewhere and have them be nice to little kids, because we all know kiddos are kind of messy and many servers don't like having to serve kiddos. Granted I don't like my kiddos to make messes for other people, so I am pretty good at cleaning up after them, but still they are so sweet and good at making sure the kiddos are happy with their food, and I love seeing a manager who is so hands on. I've seen him start serving and get in there when things are busy, it's nice to see a manager help out his team, not just tell them what to do. I haven't made it in in a long time because life is busy, but honestly for me the manager makes this place... plus the chicken crepes, those are my fav. Hope the next time I make it in the same guy is running the place :) read more

Ate at this establishment yesterday, and as usual, the food and service were outstanding. Our party of four were very happy with the experience. We shall return! read more

5 stars for our incredible server. We were traveling and stopped here to meet up with friends - at their suggestion. We were early - no problem, we were seated and never pressured or hurried along - even after our friends arrived and the food was ordered and served (and eaten!) It's the first time we had seen these friends in maybe 20+ years - so . . lots of catching up to do! The server could not have been more gracious. And . . .the manager was also wonderful - and we heard him complimenting a staff person about something. He is an encourager - and the it was evident by how pleasant all staff was! And . .we were very pleasantly surprised by how good the food was (and huge variety on the menu.) Our friend was surprised with her chicken salad - in that the chicken had been deep fried and then sliced. We would never hesitate to visit here again. read more

Joyce was my server today. She did such an excellent job! Friendly but not pushy. She is a keeper for sure. The food was great! I had the chicken florentine crepes, awesome! It is enough for dinner as well. I love their coffee. Bold taste but not bitter. I don't come here often because it's not close to home but when i do i ALWAYS have an excellent meal. The only criticism is that the portions are too big and a little pricey. Just take home the leftovers. Thanks IHOP for great food and service with a smile! read more

Great food and service! Except for the short, white, kinda brunette-ish woman who was griping about customers coming through the door.

This place has the worst customer service I have ever experienced. We waited about 15 minutes to get seated which wasn't bad at all. Once we were pointed to a table (not seated) in the middle of chaos, we sat down. It took seconds before I was shoved and pushed from servers and customers passing through. I immediately asked a server if we could move to a table she had just cleared off. She responded," That table is for someone else." We decided to leave as I was not ok with sitting there and was overly "hangry" already. As we were leaving, I let the server, who refused to move us, know that we were leaving. She glared at me, and turned to the hostess saying, "Well, we have another table to sit someone." Please don't waste your time here. Try a local restaurant instead. read more

Terrible service. Had to finally ask a waiter to help us, and we were placed at the table where the waiters and waitresses came out with the food. I order coffee and water, my wife ordered water. We both ordered from the menu nothing major. I asked that my eggs be folded like an omelette with avocado on top, my wife asked for a side of gravy. We were never given the waters or coffee until the waiter brought our food to us, 25 minutes later. The food: My hashbrown potatoes tasted burnt, dry, and cold. My wife's food was cold From where I was sitting I could see when the cooks put the plates onto the ready counter and ours plates were up there within 15 minutes after the waiter took our order. The business was not that busy. People were being seated in only half the restaurant and there were 4 waiters working. So that broke down to four tables per waiter. And two table breakers, they also helped with water or coffee, which I didn't have. From now on Elmer's will be destination for breakfast. read more

Food was delicious and Marissa was an amazing waitress. Thank you for the awesome service, our stop at IHOP was the perfect way to start our day. read more

Although the food was okay, seating took way too long. They were also out of a lot of side dishes, drinks, and fruit. Waiters acted unperfessional. The restaurant was not full and only had a few customers in but service was terrible. read more

Me and my friend went to the location for the first time. We had to ask the attendant for coffee like 6 times before we got something. The food was OK but chicken was pretty salty. read more

I never leave bad reviews and try to focus the positive but I was treated so poorly at this location I had to speak up. I understand that with Covid you will find long wait times and that's ok but I was told only a 10 minute wait after 30 minutes I'm noticing a lot of open tables and I'm alone in the freezing waiting area. I go up to hostess just to ask and she basically rolls her eyes at me and says I'm number 3 on the list and it will a bit longer, another 10 minutes and they seat me. I'm thinking great! I sit and wait and wait noticing the guy who turns out to be my server is playing a game on his phone at their station. I'm there an hour at this point and don't even have a glass of water yet I'm about to just walk out but I'm starving and he finally approaches my table so I order. The server was a tall dark haired guy with blue eyes and he just had this total demeanor that made me feel like a burden and a nuisance! He didn't ever check on me after delivering the food or refill my diet coke so I finished the last portion of my meal without anything to wash it down....I could of flagged him over but I just basically wanted to hurry and finish. The long story short the food was ok but this turned into a miserable 90 minute lunch in a freezing cold restaurant. I should have complained to the manager but I just wanted to escape and get out of there. I can't imagine that I would ever go to IHOP again! read more

I walked in and was seated promptly. There were 3 tables of people, so it wasn't busy. I sat at the table for 10 minutes with no help. No one even came and took a drink order. I left. I've never walked out before but I found the wait ridiculous. I like IHOP but I can't say I will back. read more

The most uncomfortable restaurant I've ever been in. Tables are so tight the fire marshal would be in ticket heaven. Food was nothing to write home about. Sorry folks I guess the commercials gave me more to expect. read more

Worst service I've ever had. I say for 21 minutes before the waitress decided to give us our drinks. That's with other tables around us getting drinks. The waitress had an excuse for not being fast enough each time. The food was mediocre and took over 30 minutes until we got our food. And it's an ihop, it shouldn't take that long. I will not be coming here again. read more

Their pancakes are great but I am not understanding if the House of pancakes then how do they not have gluten-free pancakes. Like the first time I went there I asked him is there any gluten-free pancakes they said no and I asked him then how are you guys called the house of pancakes the home of pancakes and they responded I don't know I'm just employee if you're just an employee you should know that you couldn't make suggestions and say a customer said that we should carry gluten-free pancakes like dude it makes no sense why no gluten-free pancakes are Carried there. read more

Went at 1 PM on a Friday. Waited 15 minutes just to have them ask if we wanted something to drink. The table next to us angrily confronted them about the coffee they had been waiting for and was told "it is brewing". Ten minutes later they brought my Hubby's tea but told me they were out of ice for my water (!?). Took our order but did not write anything down. Watched an order sit for 10 minutes under the light until a waitress finally picked it up to deliver to a table. Watched them wash all the tables out of the same bucket of water. No water changes or sanitizer was used. Twenty minutes later they came and asked us to confirm our order. When we said we already ordered, they again said they wanted to "confirm it". Admitted that they had not entered our order yet. The waitress stated that our order slip had fallen out of her book. I told her she did not write anything down - there was no slip. She became confrontive. Decided to leave. Asked them to comp the tea and they refused. Will never return to this location and plan to warn our friends and family to not go as well. read more

Server "BREE" was absolutely terrible. Took her about 15 minutes to even approach us. Food was okay, but server made our experience horrific and unpleasant. read more

Food was great. Service was terrible. Waited 20 minutes to not get my pancakes. Asked for check, took 3 servers to get it to me. If you're looking for a long night out this is the place to go. If you want your food fast and the service kind, stay far far away. read more

I took my family here to fill a craving for breakfast. I would say it's just ok, but maybe I'm spoiled by smaller hometown cafés. The food was definitely corporate. I felt rushed to get out too. So probably just a once in a while kind of thing for us. read more

My opinion terrible food and miserable service. I will NEVER go back as it is my opinion the entire staff is RUDE and MEAN. I have eaten in restaurants all over the United States = coast to coast and border to border. read more