Bottom line: Avoid this location. The owner publicly screamed at his staff in front of guests, blamed them for call-outs, and shoved my food at me when I requested a refund. Absolutely zero leadership. I placed a to-go order and arrived to find no line, but a DoorDash driver was already waiting because her online order was wrong and her coffee was missing. While we stood there, an individual who I later learned was the owner came storming out of the back, yelling at his workers to "take care of guests" rather than actually helping them. His behavior was shocking. He loudly announced that three workers had called out and blamed them for the delays in front of everyone. He also made a strange and uncomfortable point of saying he is "not from this country," which felt like an excuse for his poor attitude rather than a valid reason for the chaos. The hostess was trying her absolute hardest to salvage the service and help the other guests, but the owner spent the entire time chastising her and making her job impossible. After waiting an unreasonable amount of time, I requested a refund. Instead of handling it professionally, he shoved the food at me with a dismissive, "we can't do anything with this now" attitude. As a corporate trainer for Delta Airlines who specializes in customer service, I can say with certainty that this is the worst leadership I have ever witnessed in a restaurant. A business succeeds or fails by its example, and this owner is failing his staff and his customers. I truly hope those hardworking employees find a better environment where they are respected. read more

Should have checked the reviews BEFORE I got here. Service is SILLY. Like any other person, I've been to millions of other IHOPs that are traditionally much much larger. But for some magical reason, the SEVEN SERVERS I've counted couldn't figure out how to come and take out order....for over 15/20 minutes. Please believe, I would have left and gone next door but it's myself, a 5, and 2 year old so relocation wasn't gonna work. I've seen two other parties come in, be seated, and have their orders taken since being here. I've also seen World Hunger be solved, the leaves fall and grow back, as well as the birth, life, death, and resurrection of our Lord & Savior Jesus Christ. Two parties near me ended up leaving. One guy waited long and they still managed to get his order wrong so he dipped. Our food came. It's was very sub par, and I mean SUB. Eggs were barely warm, hash browns as well. Sidebar - table behind me stayed dirty until I left *yum Needless to say - no, just no. There's no way in the world that an IHOP THIS SMALL should be functioning the way this one is. Absolutely insane. I'd hate to see this place "full". Poor anybody involved Kenny was the only helpful person alive in there. Only. read more

My husband and I walked into this IHOP and immediately walked right back out. The place was absolutely disgusting there were dead bugs on the floor, employees sitting around on their phones, and a horrible smell throughout the restaurant. We were visiting the area and were shocked at the condition of this location. The IHOPs in Florida are nothing like this. We ended up going to American Deli in the mall instead, which was a much better experience. Definitely would not recommend this IHOP. read more

Party of 3 for Breakfast I have been here 2 times since my last review. Things are definitely trending in the right direction at this location. Today we had a little wait to be seated, but once we were seated everything moved smoothly. Our server was very nice and efficient. Our food came out fast and as expected. We saw the manager/owner working the floor and helping with orders. Keep up the good work Ihop. read more

IHOP - a plate of eggs, bacon and hash browns - Breakfast & Brunch Near Me - Lithonia, Georgia

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Google Review for IHOP at Stonecrest Mall, Lithonia, GA I recently visited the IHOP at Stonecrest Mall and ordered the Impossible Plant-Based Sausage Power Combo, which includes Impossible sausage, 2 protein pancakes, cage-free scrambled eggs, and a fruit bowl. Unfortunately, my experience was extremely disappointing. Both of my protein pancakes were beyond sour--tasting more like overly fermented sourdough--and were as stiff as boards, dry, and unappetizing. The scrambled egg whites had a hard brown crust covering almost half of the portion, making them tough and unappealing. To make matters worse, my glass was dirty with a thick, murky film on one side, and the only slice of banana in my fruit bowl was dark brown and slimy. When I brought these concerns to my server's attention, the manager came over and dismissively informed me, "All IHOPs follow the same protein pancake recipe, and they'll taste the exact same at every single IHOP." This was not only unhelpful but also inaccurate. I've patronized the IHOP on Main Street in Alpharetta, GA, where I ordered the same exact meal and had a completely different--and far better--experience. There, everything was fresh: the protein pancakes were hot, flaky, and delicious, the eggs were perfectly cooked, and all my utensils and glassware were spotless. This location clearly falls short in terms of food quality, cleanliness, and customer service. I hope management takes this feedback seriously because this experience was far from the standards I expect from IHOP. read more

I came last thursday around 6:30 pm I had a great server they changed up the music and my food came fast

Reasons I didn't give one star: It's conveniently located right at a highway and in a plaza with a mall and several other stores. The dining room was clean, but it should have been since only three tables had customers. I didn't see the bathroom. The staff did the bare minimum. There were at least two hostesses/waitresses. I saw two other young ladies sitting but they may have been cooks or on their break. When we arrived their were three other tables taken; each with two people. Our waitress sat us and didn't ask if we wanted drinks to start. A woman nearby got the waitresses attention before she zoomed by to tell her that there was an issue with her meal. We watched an episode of World of Gumball before the waitress returned to take our orders. My daughter ordered, then I ordered a sandwich and paused for an indication that she'd gotten that part and I could continue. As soon as I stopped talking she walked away. No "ok", "Anything else", "Is that all for you?", or "Alright. We'll get that started". I didn't finish saying what else I wanted for my sandwich and hadn't ordered a drink. The waitress walked through our section to other tables maybe twice. She never looked towards us for me to flag her down and didn't seem to hear me calling. At some point the woman who had previously complained became frustrated and just asked for her bill so she could leave. The waitress sat my daughter's drink down and was about to dash again before I stopped her and asked for a drink. My drink came a few minutes later. By the time our food came we'd watched another episode of the cartoon. My sandwich wasn't what I wanted of course because I didn't finish my order but it tasted fine for what it was. My daughter ordered a sunny side up over hard. It came regular (runny yolk. Not flipped.). She started to eat the egg white and said it tasted off. I tried it and the whites somehow felt runny or loose. I asked for salt and pepper that never came so when I spotted salt and pepper shakers on a table I went and grabbed those. The waitress checked on us once from the other side of a divider wall. We finished eating, moved our plates to the side, and waited for the bill. And we waited. And waited. She brought the bill. And we waited. And my daughter went to the bathroom. And I stacked our plates. And the waitress sat guests at the table next to ours. And she took their order as we stood at our table clearly ready to pay but she was sure to not make eye contact. I know that she was actively avoiding looking in our direction. We're STANDING, about three feet to her right. We're both turned towards her. My eyes are on her. Even the woman facing us looked up at me a few times. She took their order and walked away in the opposite direction of where we stood. I saw another hostess at the pickup counter at the entrance. I walked over to ask if I could pay there, but she'd walked away before I could catch her. So we stood there and waited a minute or two. I had my bill so I was about to leave and just call back to pay. From behind I hear "Are you ready :) !". It's our waitress. I paid and left. read more

Our waiter was Lemoine. We came in today he was very professional and smiling very helpful in helping us choose our sides with our entree. We are really picky people we have to say we were really impressed. Our food was fresh and fast. Our glasses were clean no spots. Our Utensils we were spotless. Thank you for the great service today. read more

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Worst experience I have every had at a IHOP, came in with a party of 8 for my daughters pre k graduation. Arrived around 1215 was seated right away did not receive my food until 120 and the only thing on my plate that was hot, was the hash browns. The rest of my plate including my pancakes were cold. Will never go back to this IHOP. read more

I should have check this place out before going. This place sucks. Service sucks. First they advised on front doors open at 8am. Why did workers show up at 8 am. Then open 8:20 am. Okay hey past that now they cleaning from last night. The tables and rugs. We ordered coffee. Not ready. Ordered breakfast. Finally comes. All cold. Then waitress bring condiments 10 minutes later (syrup) Finally coffee. I should have learned my lesson when we ate dinner here last night. Somebody kick me in my ass. I blame the whole miserable experience on the owner and manager. read more

This place should not even be open. Server was irritated that my wife and I wanted to dine-in. Never refilled my drink and proceeded to bring out silver dollar pancakes when the order was for full size pancake. In addition to horrible service and management, the restaurant is a dump and hasn't been cleaned in years. Seats are falling apart, dirt stains on every wall in sight and the glass between booths has literally been taped together. I wouldn't recommend this establishment to my worst enemy. If you don't like your job l, then quit. I'll never return to this location!!!! read more

I tried to order online at 8pm, said the store was closed. I called to make an order for pick up, they don't do that. I drive to the store, am told the dining room is closed at 830pm. I call 3 area IHOPs and they all have dining space open. What the hell? I can only assume they also don't want to sell food or do any work while they're at work in this location. read more

Dont do it. Just spare yourself the exercise in patience. These people are beyond unprofessional, incompetent and just out right lazy. It took over 30 mins to get our check even though the employee saw us and KNEW we were waiting. I wish i could remove that one star i gave. read more

This is absolutely the WORST IHOP I've ever experienced. We are going through a GLOBAL pandemic. I called to place an order and was told to come into the store to place my order! COME INTO THE STORE!!! The lack of service at this location is the HEIGHT OF FOOLISHNESS!! read more

I mean, you won't die. This a slightly below par IHOP. The perk of it is that it is open 24 hrs. Nothing else in the area is and the waffle houses close by are better all around except they have a awful habit of getting robbed. This place has long wait times for seating and food. It doesn't matter if it is busy or not. It seems to come from being short handed in one place or another. Wait staff is usually nice enough It's about the level of clean you can ask from a pancake house, but mind the table you are given if it very busy. The food is...pass or fail. Nothing I've had from there is exceptionally, but it has been bad. I've only once, recently had food that was inedible (see philly cheese above). If it late and you are desperate, you could do worse. If it's day time? There are better places in walking distance! read more

IHOP - Safe, but under cooked quesadilla - Breakfast & Brunch Near Me - Lithonia, Georgia

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I understand that most restaurants are understaffed, but when people are left at the entrance without any acknowledgment for over 15 min. That's too much. I went to the 3 staff huddled together, talking, and one of them git really nasty with me, saying. "I'm coming." I, of course, responded likewise. At that point, all of us waiting, 7 in all, left the establishment. This has nothing to do with the pandemic. This is poor administration. Not again. read more

Quite honestly, I didn't stay for the food. The service at the door was less than stellar. There was one adult for every 20 kids working. I'm glad IHOP hires youth. However, the server came to the table as if we were an inconvenience. I asked him how he was doing and he sluggishly replied that he was tired. Then the one adult that was in the building asked us to change tables to seat a larger party. We told her thank you but we would dine elsewhere. The food could have been amazing. We didn't care to stay to find out. I would recommend more senior staff especially during peak hours or well trained junior staff. read more

Food was amazing, service was awful, background music was okay I'm not really a fan of country but I'll listen to it. Restaurant was so freaking nasty though like I was kind of scared to even eat the food but I ate it and was good the restaurant was nasty and that was my only ick. read more

It's sad that lots of business are leaving the area. I have to think that it is due the poor service and cleanliness of many. This IHOP used to be a breakfast beacon, calling all seeking pancakes to come. However, walking into it this morning was sorrowful. Even the lobby was poorly maintained and shabby. As I was seated there was dirty tables everywhere. I could go on, but I won't. I will just say that we as South Dekalb residents shouldn't have to drive north to get clean eating establishments, with good service and food. Hopefully this IHOP gets it back together, as I want to support my community. We deserve it. read more

Do not come here. I was served a drink and at the bottom of my drink I seen something that looked like gum or pink sugar in a drink of ice tea. I was so grossed out because I drank half of the cup after eating. The service was horrible. We had a waitress who was an adult who acted like a teenager. She made us wait for her while she was on her phone the entire time. Aside from all that and complaining to the manager they made us pay for the bill. "Their system was down" so everyone had to pay in cash. It was suspicious. And the waitress's acted like it was big deal to write orders and give it to the cook and to write our bills out by hand. What do you think people did before elections? Like seriously Don't go here. Don't go here. It doesn't even deserve one star. Wait the 20 mins at another IHOP! read more

Only 2 tables including mine and I had to wait 15 minutes at the table before someone came to ask what i need ir. Very slow and poor service. Also rhe place smells awful like dirty damp carpet. And let's not mention the wait time for the food. I don't get it, they have no business now the place is empty and the little business they have you have to wait like if the place was packed . To make it more uncomfortable the server take off the mask every time she speaks to to you... au thought that was the whole purpose to wear a mask. ... Never again read more

If I could IHOP no stars I would. This is my second time visiting this location and it was just as horrible as the first time. We waited over an hr before our drinks came out. I'm still waiting in a refill for my water. Food came out and my omelet was wrong and looked like it had fallen on the floor. It was busted open and didnt look like an omelet. This location really needs to be closed or placed under new management. read more

Management is harsh to employees who complain of headaches during shifts. This issue needs to be fixed immediately. read more

IHOP - The whole restaurant smelled of gas. The fix is this caution sign holding the door open to expel the fumes smh. - Breakfast & Brunch Near Me - Lithonia, Georgia

Yeah I'm sitting here in ihop and I haven't left my table yet. FIRST OF ALL!!! The place is pretty much empty but it took the young lady 10 mins to seat us! Then it took another 10 mins for someone to come and take our order. My son ordered chicken strips and french fries from the kids menu... They brought him chicken strips and fruit! (Excuse me waiter.... He sad French fries) And he said it tasted funny. I ordered the banana fosters french toast with hash browns, bacon and extra sausage because I don't eat eggs from anywhere but homeO_O. (I'm lying) The waiter brought me the dried out Banana Foster with "HAM" that I didn't ask for, no extra sausage, greasy hash browns and bacon that looked over cooked. Oh I almost forgot! After the waiter took our order he came back around 7 mins later and told us he lost the paper with our order and had to ask us again what we were having. What?! It only takes 1,2, or 3 times to mess up with me. But I don't feel like giving them another chance...They are understaffed and they walk around like they don't have a care in the world. Don't count on me to return to this location. read more

Ihop used to be the best thing ever, but now it seems that all of their locations have been sullied with long wait times, sometimes impatient waitresses / hostesses, cocky cooks, and room space that is not suited to accommodate the large crowds they frequently boast, due to their constant circulation of promotions and coupons. Ihop is a good brand that I would hate to see go down the drain, but I think they need to reevaluate some of their marketing tactics and operations logistics before people only mention them in throwback conversations with comments like "Remember Ihop? They used to be really good! What happened?" read more

This place has horrible service! We waited 30 minutes for service. The waiter and waitress were arguing about who was going to take our order. There were 4 other tables being occupied by guest and we all was frustrated with the service. The manager ROSIE never came out to address customers as requested or to provide any assistance to the floor staff who evidently couldn't handle 5 tables read more

It's sad to say but this place is not good at all. On a Saturday afternoon when it was not busy every order we placed was wrong. My daughter pancake order was not what she ordered off the menu and took them over 20 minutes to for them to bring out what she ordered. I myself ordered an omelette without onions and guess what my omelette had onions in it. We asked for hot syrup and it was brought out to our table in a paper cup. Never again will I come this IHOP if i could give this place a zero I would! read more

If a zero was possible, I would give it. We ordered and it took 45 minutes for food. It came out plate by plate with items missing. I got my side of hash browns, but my other food, omelet and pancakes, never came out. Had to ask twice for drink refills. Manager took 20 minutes to come over and was nonchalant when she did. When she brought adjusted check back, she was walking away as she was explaining. THE WORST!!! Save yourself a terrible time! read more

206 Kristall was great on time. Food was good, service, was quick, and waitress Kristall I think her name was, was very attentive. Thank you so much for the speedy late night fix. read more

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This place is ridiculously awful. Waited an eternity to be seated, then waited until hell froze over for our drinks. Had to ask for creamer and silverware. Still haven't gotten our food, but I'm sure it'll be here by tomorrow. The folks that work here seem to have no desire to be efficient or helpful. What a disappointing experience. read more

Very incompetent Staff, slow even though restaurant was almost empty. My eggs were swimming in oil and the steak was over seasoned to a point which made me Leary if it. Finally, there was a long blond hair on the steak. When I brought it to their attention I was told that there entire staff has dark hair! Eventually the manager was brought to the table at which time both examined the hair as if they were forensic specialist! In the end my meal was taken off the bill, they apologized and brought us fruit cups. We didn't eat the fruit read more

Hash browns were undercooked, eggs were overcooked, my food came out 12 minutes before my wife's, 36 min to get food. Pancakes came out 48 min after we ordered, which I told them to keep. Horrible!!! read more

Horrible service, we found a pearl earring in my sisters drink! It was big!!! My sister is pregnant!! That was DISGUSTING."Found" meaning it was like a smoothie type drink so we couldn't really see thru the cup! Also there was hair in our food!!! That made nun of us wanting to eat our food. The manger was nice enough to cancel her whole meal tho. They need to do better and keep their earring to themselves and wear hair nets‼ read more

This is my second time giving them a chance. I waited nearly 35 mins for my food and I walked out before it came out. Our waiter suck. I overheard other waiters complaining about serving tables. It was one nice waiter a Spanish guy with tattoos he was very polite I wish he served my table. I was very disappointed and needless to say I will never come again. If you have all the time in the world yeah eat here. read more

So, here's the thing.... When you live OTP, as I do, there aren't many non-chain options for brunch. Regularly, my Sundays are spent meeting my father and his wife near Stonecrest Mall for brunch at IHOP. Granted, IHOP isn't the swankiest of brunch eateries, however in a pinch, and hung over after a night of one too many cocktails, if I throw on a pair of aviators, and hat I'm good to go, especially with my own pot of coffee. On Sundays there is almost always a wait, but its usually never more than 10-15 minutes. The wait staff is usually funny and super accommodating. I usually opt for the veggie omelet, with extra peppers and cheddar, a side of salsa and sour cream, insane amounts of black pepper, an english muffin and a side of fresh fruit. It's an insane amount of food, and while I can't finish all of it, a tummy full of eggs and coffee is just what the hangover ordered. The upside of this location is a very polite, very attractive, super adorable waiter, I know he gets paid to be accommodating to the IHOP patrons, however, I don't mind looking at him while he takes our order, it makes my headache a little better. read more

I went to eat at this location and I didn't even get a chance to order drinks. First, we were sat down at a dirty table. The next table was no better considering the gnats flying around the table. I left before ordering anything. read more

If I could leave less than 1 Star I would. The staff doesn't care we wait 15 mins after being seated before our waitress came to get our drink order, thank goodness we weren't thirsty cause they never got refilled, took almost 45 mins for our food which was cold, the butter wouldn't even melt on the pancakes. Then we waited another 20 minutes for someone to pay, could have just walked out and they would t have even noticed. Do yourself a favor and don't stop here read more

I generally don't like IHOP, and this restaurant delightfully confirmed it. Long wait times for our drinks, but especially for our food, never got my pancakes until we were getting ready to go (it's like they're not known for their pancakes or anything), we had to ask for our silverware a couple times before we got it. Just overall a sad experience. read more

Got here around 11:05 am got seated and ordered, it took almost 45 MINUTES to get even a drink it's Currently 12:08 still no food and my drink has been empty for almost 10 minutes now and no one has even stopped by the table to ask how we are doing or if we need anything. Hands down THE WORST ihop I have ever been to in my life. read more

I don't recommend this IHOP location to anyone to dine at for any meal. I live in the area and my family and I have made several attempts to support this establishment but have to walk out every time. No one comes to greet you was a waiter or waitress after being seated for at least 10 minutes. Ask waitresses standing around and hosted that seated us this morning who is attending to table and they get a blank look on their faces as if we ask them to solve a math equation. Now had to drive to Conyers to this IHOP. Seated immediately and greeted by waitress immediately. This is location and Stone Mountain location on Hwy 78 and Ross Rd is the absolute best. But Stonecrest needs to shut down. read more