Definitely not worth going too set for over 1 hr ain't get food came in cold server very rude and finger placement damn near touching my food would not recommend eating here not punctual and don't have many workers read more

Management, please take a step back and look at your restaurant with fresh eyes. As someone in the industry, I try not to be overly critical--I understand the challenges. That said, there are some serious issues here that need urgent attention, particularly with cleanliness and staff training. The dining area and restrooms both need a deep clean. There was food splatter on the walls, the bathroom was unstocked and dirty, and I counted at least 20 flies just in our section. My coffee cup even had old lipstick on the rim, which is unacceptable. On top of that, our food came out missing items, and the service overall lacked basic hospitality. Staff could really benefit from retraining--learning proper table touches, improving time management, and simply connecting more with guests. The only standout was the gentleman bussing tables. He was the only person who seemed genuinely engaged and aware. This place has potential, but it's going to take effort and attention to detail to get there. read more

I DO NOT RECOMMEND THIS IHOP IN COLONIAL HEIGHTS VA!!!!!!! Can't get the order right; missing syrup, no butter, ETC. I ordered a 'happy face' pancake for my son. I got home and opened the box and saw a pancake topped with sliced banana and 3 slices of strawberry. Halfway through the meal, my wife found hair in her meal!!! DISGUSTING!! read more

IHOP - Disgusting - Breakfast & Brunch Near Me - Colonial Heights, Virginia

Terrible service and greasy food. The waitress messed up the order after we waited for almost an hour for eggs and pancakes!! I kept ordering unsweetened tea and they kept bringing sweet tea.. my husband never got his milk! No refiils.. we asked for the checked and after 15 minutes I told my husband to load the kids in the car and I will wait... then the waitress told me to pay upfront and the ladies upfront say they couldn't.. back and forth and I just wanted to pay my bill and leave!! Terrible service!! Never again! read more

I would avoid this IHOP location at ALL COSTS. For starters, the restaurant was beyond dirty upon entering, to the point where my shoes were sticking to the floor. In addition, despite the restaurant being only nearly 1/4 full, I still had to wait 34 minutes for a table. And then, was provided the wrong the menu for the specials I asked for, and still the staff blatantly disregarded the Veteran day specials advertised all of their restaurant location. For the cherry on top, not a single worker was courteous, or even kind. No promotions were applied to my ticket, and I was demeaned even when inquiring about the promotions offered. read more

The service was so slow we were two of four people in restaurant and food was not there after 30 minutes. I understand restaurant was just open but there could have been faster service. All we had were pancakes. Server acted offended that I did not leave tip. I didn't feel as if she deserved it. read more

Takes two years to get a waiter. Needs better management. Surprised location hasn't been shut down.

Such a terrible experience, I went in this morning and was told the coffee machine was not working, no worries. I ordered and the waitress took my order to the wrong table, difficult there was only three tables then then acknowledged it got my order out incomplete and then brought out my side order and again took it to the wrong table. She then attempted to bring it back to me, I said I don't want it after the other customer handled it, she said he did not and then yelled, " oh my god" like I was the problem she kept taking my order to another table. My suggestion go to Denny's around the corner, it's cheaper. Don't come here terrible service and the staff is rude. read more

My kids and I decided to go to IHOP last night for dinner. I got the crispy seafood platter that consisted of 2 pieces of battered fish, 6 pieces of fried shrimp and fries. The fries were very salty and the battered fish was chewy. The fried shrimp was fine. My son got the jr chicken strips dinner and my daughter got the jr cheeseburger. They didn't really like their food either. The server was very attentive and polite. The food could have been a little bit better. Normally the place is packed but last night it was quiet and almost empty. read more

every time I order something from this location sadly it is always messed up one way or another. I highly recommend going to a different location read more

Food is the same everywhere else, but the service is absolutely horrible. Expect to waste half your morning or afternoon coming to eat. You can place a order and have time to walk the mall and still come back have a drink and then maybe your order would be coming out. read more

This.... Was... not it.... We got there a hour after they opened... the person there was very nice and said, I'm just letting you know that if you all are eating in, we just now turned our grills on so it's going to be a long wait... i didn't think that was true because i could smell food cooking. Anyway... on this lovely mother and daughter day out, we sat down and the waitress came right out and took our order. How did the food come out so fast.... If you just told me we would be a while... So I'm trying not to feel like they gave us old food... but the eggs were the only thing hot on my plate... What a disappointment in what should have been a wonderful Sunday breakfast.... Anyway... this ihop ain't it.... read more

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The service was the worst I've experienced in a long long time. Waited 50 minutes for our food, NOT DURING A RUSH, with very little table attention. Don't come here. Go anywhere else. read more

Bad service. When we first entered the restaurant there was no one at the reception desk to greet us and when someone showed up and asked if we were dining in I told them yes. There was 6 of us of course we're dining in. The server then grabs 6 plastic take out utensils and sits us at two separate tables when there is plenty of room to sit us together and hands us the plastic utensils. I asked another server why weren't we given silverware and she told me she will look into it. Then my server comes and places the silverware on the side of the table without saying a word and leaves. I placed our order and 40 minutes pass and still no food. I ask when will our food be ready and the server went to check on it. When she finally came back she told me we will be the second ticket. I couldn't handle it anymore so we ended up leaving after 45 minutes of waiting and no food. I do not recommend this place at all. read more

The absolute slowest, poorest and inattentive staff I have ever experienced in a restaurant on the east coast. Avoid this place at all costs, don't bother coming here even if you are starving to death. read more

Well first of all i arrived and they took 20 minutes to get my family started on drinks. The drinks came 10 minutes later and it took a whole hour for the food to come read more

If I could give this location zero stars I would. We came in for a quick breakfast. We were seated quickly given menus and asked about our drinks. We both had water. By the time she came back we were ready to order. I got a kids jr cheeseburger and the breakfast fave combo. She didn't ask if we wanted fries or the applesauce that came with the kids item. Didn't ask how we wanted the burger cooked. When it came to my breakfast combo. She only asked how I wanted my eggs didn't ask if I wanted bacon or sausage. After waiting 30 mins. The food finally came. The jr burger was under cooked and had fries that were undercooked and cold. My breakfast combo had pancakes that were cold the bacon was cold and the eggs were too. The waitress never came back to check on us. Ask if we needed or wanted anything more. She drug her feet the entire time which was very annoying! She bought me the check and again never asked any questions. I see why this location has bad reviews and I can totally agree with them. read more

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I wish I would have read the Yelp ratings before selecting this restaurant. I wouldn't give it a rating only because there is nothing lower than one star. I own a business and understand customer service. I hate to even give it a consideration of a yelp review, but if I can prevent one person from having to go through what I and obviously many others have gone through. I'm 59 years old and eat out, including lunch, probably 10 times a week and I truly believe that THIS restaurant is the worst dining experience I have ever had. Or at least that I can remember. Food deserves 2.5 stars. It was edible after our 1 hour 10 minute wait, and they were NOT busy. Our young waitress was a sweet little girl, but not a very good waitress. Ambiance consisted of everyone who ordered looking around trying to figure out why no one is getting food in a decent time. Once we finally did get our food and ate, we went to the front to pay and were told the woman at the front was not allowed to check us out. I waited for another 10 minutes and then finally laid the money down on the counter and told the girl I was not waiting another minute. and walked out. Not sure if this is a franchise deal or owned by I-Hop, but you need to shut the doors and start over or let a real restaurant lease that space. Pitiful, very very pitiful. read more

Tyrecia and everyone that helped her serve our large group was beyond amazing. She was patient, funny and so accurate. We loved her and kudos to the kitchen because everything tasted great! read more

If I could review this location as a zero I would. We were seated quickly & served our drinks shortly after but once we ordered we waited over 45 minutes to receive our food. Steak tips were uncooked. Our eggs that we asked to be made with cheese did not come with cheese. Servers & staff were in the kitchen playing! instead of serving customers the proper way & making sure their desires were met. Do not waste your time & money at this location! read more

This place needs new management. Horrendous wait time. Don't come hungry. You even have to wait to pay for your food.

Absolutely the worst iHop! I arrived 10:30 for a party of 4, told us it's a 15-20 minute wait.. we were sat at 11:30. We ordered our drinks and food at the same time, it's 12:55pm I still had not received the food only drinks. A couple received their food before us and they were sat 30 minutes after us. Ridiculous never will I come here again! 0 STARS!! read more

The waitress took our order and we sat and waited for over 45 min for food and drinks. She never came back to check if we needed anything. I ordered a coffee and it never came but 2 other tables that came in after me got coffee, unacceptable. I will never visit this establishment again. read more

I don't know why people give them a lower review, but this place has amazing food. It's little bit loud because people sit close to each other. But anything else is great. We have hat English breakfast, steak omelette, hash brown, and french fries. It was great. read more

IHOP - Breakfast & Brunch Near Me - Colonial Heights, Virginia

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Visited this iHop location today. The restaurant was busy and our waitress had one side of it to service, plus train someone. She was hustling, but service was slow since she was the only one. Husband's meal was fine. Mine, however, was served with cold mashed potatoes and room temperature turkey and broccoli. Had to ask for the extra side of fruit we ordered. The manager, who has come by in the past, didn't visit the dining room. Overall, would only give this visit a 3 read more

Been sitting here for over an hour waiting on my food! Im hangry and this Is ridiculous!!! I have seen people who have come in after us and have eaten and left read more

Do not go here. Took 50 minutes to be told that it would be another 20+min for eggs and pancakes. Dirty floors and staff. Gross read more

Our visit started off very rocky but ended on a good note. Once seated it took about 10 minutes to be seen by a server and another 10 minutes had passed before we served our waters. It seemed everybody in our section was upset due to the delay of service. We asked the host if we could go to another section which she hesitated to do so and gave an excuse before allowing us to sit elsewhere. Once we got to our new table we had expeditious service by Abby or Arry. I didn't quite get the name. We had our drinks in 1 minute and 30 seconds and our food came out in less than 10 minutes with consistent table visits. The pancakes were mid but everything else was fine. We may come back just for her. read more

The pancake was hot and delicious. The fruit was not so fresh. The service was very pleasant. The atmosphere was very nice. I like IHop and will definitely visit again. read more

IHOP - 55 + Sampler. Sausage, bacon, ham, eggs with cheese & hash browns and pancake. - Breakfast & Brunch Near Me - Colonial Heights, Virginia

Morning staff is very slow. Ordered ahead of time for pickup, arrived 20mins later. No one at the front, had to walk back to the kitchen to get someone. They hadn't even started it, waited another 15mins. What's the point of saying you open at 6am if you're not prepared for customers until 7am. read more

The food was good although it took close to an hour and a half before I received it. The service was great the waitress was very polite and apologize for the slowness of the food coming to the table. 2 stars read more

1 hour wait after arriving for curbside pickup. No curbside spaces, had to go inside. Restaurant was dead. Can't wait to see how the food taste... read more

Came into the location to pick up and order for delivery. Tanya at the front told me the order was still being prepared when I arrived and would be out shortly. 20 minutes later the order still had not come out. The manager went to check on the order and came back saying the order had already been given to a different delivery driver. The order was not assigned to another driver nor was it ever received by the customer. After being at the restaurant for 30 minutes I was told they refuse to remake the order. The delivery company tried multiple times to reach the restaurant during this time and could not reach anyone for resolution. read more

Order over the phone for a crepe combo. Had someone pick up my food for me. They gave them a 20 dollar bill and they did not give back the change. Said they're systems were down. After receiving my food bacon was pale pale not even crispy and the crepes had this grainy taste to it it clogged the back of my throat it was so grainy. I tried giving them a chance since they have been terrible since they opened but I see it's still terrible. NEVER AGAIN!! read more

the wait time for 6 was only supposed to be 30 mins on a table and we waited over 45 mins and the. once we sat down we waited over 2 hours on our food. We all had ordered chocolate milk too and our refills took way longer than expected. Do not recommend this eating facility. read more

Worked here and just to let yall know they dont wear gloves and ive seen worker use the coffee water to wash off a dirty knife into customers grits then still give the grits to the customer read more

Been here on the verge of 2 hours didn't even get a refill the waitress had an attitude the dude at the front desk was rude didn't say anything the service is very slow I stayed to give them the benefit of the doubt and they still didn't meet the standards I would advise you to go to a different place read more

IHOP - first and only cup - Breakfast & Brunch Near Me - Colonial Heights, Virginia

Ant infestation, slow waiters, everything dirty, wait 1 hour for food uncooked eggs, hash brown cold and bad waiters. Food took way to long and dirty. DO NOT RECOMMEND read more

The building is obviously going through some transitions right now, but food was good and our waitress was awesome! Her name was Nicki, and she was on top of everything! She was seating tables, running food, and taking orders seamlessly! read more

Customer service is ass, wait times is ass even when the restaurant empty. They never keep anyone at the front so you be sitting there looking lost as hell until someone finally comes. And they don't even be apologizing. Some be rude as hell and it's like yo, I ain't tell you to apply here. If you don't like ppl then don't get a job where that's all you deal with. read more