DON'T ORDER ONLINE! DONT EAT HERE, there are much better breakfast restaurants in our little town. Received confirmation of order 10:47AM, pick-up was printed on confirmation for 11:05am. Rather then go into the terrible attitude and lack concern from staff, i'll just summarize. IHOP, this is awful. Food came out at 11:40AM. Unbelievable. Besides the waitress providing pickup order clients her absolute SMUG indifference, you fail miserably not living up to your marketing prowess. IHOP YOU PROMISED :Let's Put a Smile on Your Plate" Campaign: IHOP's primary national slogan directly links their service model to joyful, friendly dining. Their marketing materials explicitly promise "warm and friendly service" [A LIE] alongside a welcoming, relaxed atmosphere designed for families and group connections. Passionate Hospitality: In their official corporate mission and brand value guidelines, IHOP defines their primary hospitality value as "the relentless pursuit of pleasing every guest on every visit" [EXCEPT ANYONE PICKING UP ORDERS] and striving to "exceed expectations"."Anytime, Anywhere" Convenience: Marketing for IHOP's off-premise, curbside pickup, and online ordering emphasizes speed, reliability, and seamless execution so that the same quality of hospitality carries over whether dining in or picking up to-go orders. [ ALSO HORRIBLE] All criteria was an absolute FAILURE! IHOP CLEVELAND YOU ARE FAILURES! Everyone including the managers needs mountains of training in Customer Service, IHOP Promises and Corp Etiquette and indoctrination to the IHOP culture because this store fails at all of it. Lets just say the waitress BOLD FACE LIED to me about how long my late order was going to be, not one single staff member smiled or even greeted a single guest in the lobby. Their customer service to anyone and everyone who was waiting patiently in the lobby for pickup orders were ignored and shown complete bias and indifference. I KNOW WHY! THEY DONT GET TIPS!!! No one was greeted with a smile. Everyone was greeted like this. "HOW MANY?" God forbid if you said "I'm here to pick up" all you got was "Is there anyone here dining in?" Then the wait staff just marches off. read more

Ordered the $7.00 value breakfast this morning! Ham & Cheese Omelette & 2 pancakes I have never had an omelette like this! The omelette was flat and the ham & cheese were thrown on top of the egg! The cheese was not even melted The pancakes fell apart and hard to pick up. The top separated from the bottom! Worst breakfast ever! Should have complained then, but I didn't! Shame on me! I do have to commend the service though! Wish I can post a photo read more

If you are really short of staff and you know your customer will have over an hour wait, you should so advise the customer when they check in. Be considerate of their time. We had over 1 1/2 hour wait to receive our food today. There were empty tables, so the problem wasn't a crowd of people. When the food arrived, it was lacking as well. The strawberry pancakes had just a few strawberries and little juice, Plain pancakes were tough and dry. All in all a disappointment-does not compare to most IHOP restaurants. read more

Worst decision on Mothers Day. You expect to wait to be seated but after ordering and waiting 30 minutes with no food we walked out and we weren't the only ones. They weren't using 25% of their seating and and service was still that poor. read more

First and foremost the waitress was the only reason that it wasn't 1 star. She was amazing. As for the restaurant, it was very clean. As someone with a culinary background, I have to say. The Hollandaise with the bacon was the only thing good on my plate. The avocado was as if a had bitten into a literal apple. If you are a cook and or chef; when you went to cut into the avocado, you knew it wasn't ready to be served to anyone, and you did it anyway. The person sitting in the booth next to me had ordered something with avocado and they told them that the avocado were too hard to serve. I immediately spoke up and said, absolutely. Because how does a person break an avocado slice? And let's not forget that my Eggs Benedict were HARD BOILED... Who asked me how I wanted my egg poached? No one; so why would you assume I didn't or did want a runny yolk? You decided for me and got it wrong. In school I made an egg 100 ways... No exaggeration. I almost cried when I cut into the eggs. A reason why I should have stayed away from IHOP. I hadn't been to one since they took my favorite menu meal away. Chicken fried Chicken and eggs. That was early 2000's. Here's to another 20 years of not going to IHOP. read more

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After being seated it took about 15-20 min for a waitress to walk over to ask if we had been helped we placed our order and waited 55 min for our food which was only slightly warm when it arrived. My crepe did taste good although almost cold. read more

We decided to give this place another try after not being here in a few years. We were pleasantly impressed. Service was great food was on point. We left full and feeling good. We will come back for sure soon. read more

IHOP - What's left of breakfast after we got our fill. Split Decision Breakfast and Spicy Poblano Omelette. - Breakfast & Brunch Near Me - Cleveland, Tennessee

Did anyone ever think besides the horrible management it could be because of inflation... More restaurants will be feeling the hit it's all over the country Inflation affects everything even the food industry... read more

I walked in and was greeted by ppl in the kitchen after 5 mins of standing there. There was a sign explaining their staffing crisis as well but I waited patiently. After 30 minutes and a crowd of 10 ppl waiting someone called the store and cussed out management. At the 40 min mark I finally was seated. Apologies were made to other tables more than me. Nothing was offered complimentary and the waitress was not interested in hearing my complaint. She had long in-depth conversations with other tables. I usually do curbside, the dine in experience was disappointing. Food came out quickly. read more

IHOP - Breakfast & Brunch Near Me - Cleveland, Tennessee

Well I always rate the pancakes a 5!! The service is sometimes slow and the ambiance is a little bit lacking but I love Ihop for breakfast every time. read more

I was recently let go from this location for speaking up for myself, New management or shutdown ! The girls are very unwelcoming & selfish. You can't go to the manager Travis about anything because he will tell everyone what you came to him about. March 16th I opened and at 9 the rest of the servers came in including the host. I was moved to the middle of the list and sat twice within the next two hours when everyone else had 4 tables or more I went to the back of the house and told Travis I won't be dealing with this today it's not fair and he told me I didn't have a job anymore. I worked at ihop for two months and everyday it was something if it wasn't the serves it was the manager not managing right. Travis needs to be replaced and they need a manager who will correct the serves behavior instead of getting rid of the new ones and keeping the ones who keep getting complaints. read more

Had a great experience. I moonlight as a server and my niece is a former server at J Aiexander (rigorously trained with high standards). We understand how restaurants work and who is responsible for what. We visited IHOP on Sunday a little after noon. There was a steady stream of customers. We were met with a bright smile and great personality ELIZABETH. She sat us down and immediately got our drinks. As we ordered, she was patient kind and answered any question we had. When she left, she was quickly back with a large refill since I had already finished my drink. The food took a bit long but that was ok. Another server ran our food (that server was also very nice and attentive) and When we got the food, it was warm, delicious and EXACTLY how we ordered. Elizabeth was AMAZING. I was so impressed with her that I spoke to the manager about what a great job she did and how she made our visit a good one. When I go back to TN, I will definitely go back as long as Elizabeth or that other nice server can wait on us. The five stars are directly because of Elizabeth. read more

45 minutes after placing order and no food. No comment on why. Never going back. Others were leaving as well.

Pictures speak a thousand words... Was there any effort at all put into making this order? Someone actually looked at these pancakes and thought that these were ok to be served to your guest? That someone should actually pay for these? Pancakes at a high school fundraiser would have be made with more effort and I probably would have gotten them quicker. I do not think anything I say in this review will even matter because clearly this restaurant does not care one bit about what the serve you or anything their customers might have to say. Beyond dissatisfied.. read more

IHOP - Breakfast & Brunch Near Me - Cleveland, Tennessee

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When we arrived, there was one group seated which had already eaten, one family of 5 ahead of us (we were 2 adults and 1 child) and one family for 2 adults and 1 child came in after us. One cook and one server. We ordered 2 all you could eat pancakes and one omelet with hash browns. It took almost an hour for our food to come out of the kitchen and the omelet came with pancakes. We had to wait for the hash browns which were burnt. We would have left, but we promised my granddaughter pancakes for supper. We will not be returning. read more

In the past few weeks I have visited this IHOP location three times. Also visited Huddle House once and Denny's up the street. This place is still by far the best quality food of the bunch. If you go to any of these in the morning rush the service can be stressed due to understaffing. I normally do not go during those times so rarely see poor service. The bacon is better quality, thicker and tastier. Pancakes are great but better with heated syrup. They will do this if you ask. As in the past I will continue visiting this location. read more

Amazing just wonderful took awhile to get our food but they were back there cooking with love. I ordered 4 pancakes only got 2 how did they know I've been trying to eat healthier. Played an absolute bop on the radio was jamming out. waiter was amazing cleaned my plate. read more

My family visited the restaurant on 11-18-23. The food was mediocre at best. It took forever and part of it was cold. We looked beyond that with the assumption that the kitchen was having an *off* day. I paid via the app before leaving the table. $88.75 to be exact. While in the parking lot getting into the car, an employee walked out and and stood in front of the car, staring and making odd hand gestures. I asked what he was doing and he said "are you not going to pay?" I showed him the transaction from my Apple Card and he stated "it says pending" I tried to explain that I didn't have control over the pending, yet he continued to accuse me of not paying. He was the assistant manager. He was intimidating, persistent and it was unnerving. I followed him back inside to the register, where it plainly showed "PayNGo-MC tendered Nov 18 20:33 Check Closed, unpaid balance 0". But he still insisted I didn't pay. At that point, I snapped a photo of the screen and walked out. Needless to say, we won't be returning. Food: 2/5 | Service: 2/5 | Atmosphere: 1/5 read more

My wife and I with our son went to this Ihop for her birthday pancakes. Our server Jordyn C was sweet and attentive. She gave great service. When we showed the free pancake page in our app for my wife's birthday "for some reason we did not get an email this year although we did from every year back to 2014 saved" she said she would have to get the manager for approval which we expected. The manager came to the table and asked to see the code. I told her that there wasn't one and showed her the app and where it showed my wife's birthday and the "free" stack... she said, and I quote, "I guess they didn't give you any free pancakes this year:, and then just walked off. We have been patrons of Ihop for years and have enjoyed the chain from Tennessee to Los Angeles. We will probably not be back again. Thanks for the delicious pancakes. Oh yeah... didn't happen. read more

Well this place is still a 1. Went in to give it another chance but the same crap. They had 4 people working and all the did was just look at us. I will never eat there again we'll one reason we can't get seated to eat. read more

I couple of us, after a long drive and our stomachs grumbling, we decided to stop by this IHOP on Christmas Day. One of the main restaurants that was still open late night. For being how late it was, the place was incredibly busy and we were not surprised when our waitress informed us that they were or I'd very close of running out of food. Regardless, took the chance and got seated. Majority of us wanted pancakes & we were able to get our food in a timely manner. I love their strawberries bananas pancakes, they were delicious. Our waitress was courteous, friendly and very accommodating. If you like a good breakfast anytime of day or night, this is a good place to go, in my opinion. read more

We walked in today and walked right back out. It smelled like pure body odor in there. The facility looks nice from the outside but the inside needs a lot of work. read more

For iHop the food is always consistent so you know what your getting. This time food was bleh and the service was god awful. These poor workers and cooks are getting the crap end of the stick and getting stuck with running the whole restaurant with just 2 cooks and 3 servers. I feel bad for them and they sure deserve better. Shame on management. I won't be coming back here anytime soon. read more

They don't do FIFO. More like whatever works for them. Poor customer service in not adhering to standard business practices.

IHop has wonderful food and I always love coming here! They have bottomless coffee! Who can say no to that! The wait time for your food is a little on the long side but other than that, I've always loved iHop read more

IHOP - Bottomless coffee - Breakfast & Brunch Near Me - Cleveland, Tennessee

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This is one of the worst restaurants. We both got the roast beef. We had about a half of a cup of instant mashed potatoes. 5 small pieces of broccoli and about 10 tiny tiny pieces of meat and about a 1/4 cup of stuffing. We had to ask for gravy. It came with no salad, no bread, nothing. So we ordered a Cobb Salad to split to go with it. It was the skimpiest and most bitter salad ever. It had 4 little pieces of chicken and a little bit of egg. So Chincy! Someone is pigging all their food and not giving it to the customers. We were so hungry that we got the buttermilk pancakes for a filler. Then we ordered the strawberry cream crepe Suzette's to go....It was only the wraps with about a half a Tablespoon of strawberry juice and no cream at all, NONE!! I can't believe it! I will never ever ever go back here again! Never! And I don't recommend it to anyone else either...cuz I looked around and everyone had the skimpiest meals. An omelette is the smallest I've ever seen in my life with hardly anything on them. I have a pic of the crepe Suzette's I'll share on here. Seriously, I think I really need to call my attorneys and demand my money back. I also forgot to share that the gravy we asked for was straight from the fridge not heated at all. They were out of turkey is the reason we got roast beef. The stuffing was cold in the middle. It came out fast like they didn't bother cooking anything. Except the pancakes were warm though with a dollop of butter for 5 pancakes. So we had to ask for extra butter. I'm thinking if you order pancakes or a sample breakfast...that you may get a better meal... that you maybe can't complain about. I'm not sure. Something isn't right about this IHOP at all. There's a restaurant called the Country Side Cafe in Ooltewah, Tn...it's completely epic!! Double the food and half the price! read more

IHOP - This is the worst tasting and most disgusting strawberry cream crepe I've ever had. - Breakfast & Brunch Near Me - Cleveland, Tennessee

Service was slow. I walked in and I waited for 5 mins before being noticed. I legitimately thought they were closed. Once I got seated, the table across from me had leftover food on it, but no biggie right? The waiter will take it back soon enough. After finishing my food, I waited 15ish mins for the waiter to come back. Once he finally took my card and i could pay and could leave, the leftover food was still there. The guy was nice, though, and the place was pretty clean. So theres that, but considering this place is so close to I-75, you may as well go somewhere else. read more

Took 20 minutes to get our drinks. After simi-quenching our thirst our waiter asked my table "are y'all nigg@s ready to order?" Completely and totally inappropriate. On top of that, there were two black gentlemen sitting at the table behind my group and he kept referring to them as "hommies" and "brothas". 40 minutes later our food finally came, ice cold- yet super burnt. It sat for 15 minutes on the counter. Disgusting. I had my meal dropped from my check after taking two bites, because I refused to pay for such low quality food and service. I've sat on this review for a day so I could call IHOP corporate and wait for a response- I got none after leaving a huge voicemail with a callback number. If I get a response I'll update this. UPDATE: They didn't say what they were going to do, but corporate promised to handle it- completely acceptable response imo read more

As usual, The food was great, no complaints at all there. But!!!!! I waited so long for a drink refill my food got cold. This is unacceptable. The waiting staff can't control when the food comes out but they can control table service. No reason to wait that long to be checked on. read more

Good IHOP experience. Busy location but the food is typical for a chain. Clean and comfortable. Friendly staff. I would definitely return next time I'm in town. read more

IHOP - Breakfast & Brunch Near Me - Cleveland, Tennessee

My and my family's food was cold and we did not get all of our food. They took forever to get our food.

Garbage on so many levels. It took about 10 minutes to get seated in a halfway empty restaurant and then once we were seated, they made no accommodations for us to seat our son in a car seat. We stood there for 5 minutes with our son in the aisle and no one to assist us (I tried to flag down two different employees who worked hard to not make eye contact). The staff fit into either being extremely rude or completely incompetent. I'm never coming back to this location ever again. read more

Used to be alright but now this IHOP is horrible! The service is slow and unreliable, the food portion is very small and doesn't taste great, and the management doesn't seem to care. There is never anyone waiting to seat you and you typically have to wait to be seated even though it is never busy. For being extremely slow (people coming in), the servers are pretty inattentive. On my last visit we waited 20 minutes for our food and other tables were waiting just as long. It was like they had only one cook. Some people got up and walked out. We were also surrounded by dirty tables, none of them were getting cleaned. The waitress was exclaiming how busy it was but not even half the diner was filled, couldn't have been more than 8 tables. Won't be returning EVER! Save yourself the trouble and drive 1 more minute to the Denny's. read more

Read my reviews... I LOVE IHOP!!! This IHOP needs some corporate help. Service was slow. Food was warm... WARM! Not hot and tasty. They need some quality control put in place. I probably won't be back... Cracker Barrel is not far away. read more

Went to get pancakes. Service was friendly, but very slow. Took a long time for food to come out and a long time to get the check. Coffee was not great. The main problem seems to be a long delay (and not just out table) for food to come out of the kitchen. This should be quick when ordering simple things like pancakes. read more

My friend decided to go here to eat. Well, when started eating i bit down into something hard. I opened up my sandwich up to see what was. It was a hard piece of plastic. Luckily, my teeth bit into this to find it. My friend called the manager over and she said sorry that it was a piece of plastic that came off the loaf of bread. It was what closes off and opens the bread together to keep it fresh. Anyway, been worried about going back as it might happen again. read more

What's the point of promoting Gluten free when you don't even have the materials? When out there with my family, even has it on the menu, but when I go to order "Oh we don't make it and don't have the bater for it since it isn't ordered enough" Having Celiac disease is hard enough as is. So going out to eat and had to limit more what I could eat was embarrassing.... Never coming back read more

This the worst experience been waiting now for 35 minutes to get food. Wait staff standing few feet away all in group talking. Worst place to go. About ready to leave. read more

They have good food but when they serve it to you it's cold! We waited and hour for this much of a disappointment!

This review is for their national cheeseburger day promotion. I went as a family of five, four adults and one child. The four adults all ordered the promotion of a Ultimate Steak Burger a side and free pancakes. As always the pancakes were delicious. However two of us ordered our hamburgers well done and one ordered their hamburger without onions. The burger without onions of course was served with onions and the two well done burgers were barely cooked. They were grey around the edges and pink in the middle. We had the pinkest one sent back and asked again for well done. And again it came back barely cooked at all. I believe the problem is that they are trying to cook a patty on a griddle that is to thick to be cooked on a griddle. If they are going to continue to sell hamburgers than they need to either switch to a thinner patty or a different method of cooking the patties. read more