Ugh, beyond disappointing. I wish I could have more positive things to say but I can't. My mother always taught me that if you can't say something nice than don't say anything at all. But she also said "good food is a good mood". And this wasn't a good mood visit.
My family of 4 showed up around 9am on a Monday morning there were probably 10 cars in the parking lot, about average for the few times I have been to this location. Walk in and there is a line of servers waiting for tables. We are given to the first server in line, she takes us all the way to the very very back. We pass dozens of empty tables and finally we reach a room that looks like a conference room with some tables. We are all by ourselves in this large empty room.
We order, or atleast try to. My 10 year old wanted to try one of the seasonal menu items, well we don't know what they are because there is no seasonal menu, table topper or anything in the room as far as advertisement to decide. So we have to pull out our phones and look them up on the Internet. Nice. As I am ordering, I believe it was called the "big 2 egg breakfast" because I'm sharing with my two year old, our server informs me that's no longer available. Even though it's listed right on the menu. 2 eggs, hash browns, bacon and 2 pancakes aren't available? Okay.... So I end up ordering something else but very similar just with more meats. And I ask for my eggs over hard because I can't stand runny eggs.
Still no one in this room. Food comes out, by the looks of everything it all looks good except my eggs look more on the over easy side. Before I could say anything she turned around an left. 5 minutes go by, thinking she is going to stop by and check on us and still nothing. I cut into one of the eggs, not only are the yolks not cooked trough, but the egg whites are still clear. I don't know why I even ask anymore for my eggs to be cooked one way because no one seems to know what "over hard" means. Maybe I will have to start being pictures. Either way, I can't eat these and still no server, drinks are empty.
FINALLY! She comes back sets the check down and says "k here you go". Didn't ask about food or the uncooked, uneaten eggs, didn't offer refills.
We left not with the "good food is a good mood" state of mind. Totally bummed about this, still am. Paid $35 for uncooked food and horrible service. I knew there was a reason it had been a year since I had been to ihop. read more